osTicket
Cos'è osTicket?
Un sistema di assistenza clienti open source che organizza, gestisce e archivia le richieste di supporto in entrata.
Chi utilizza osTicket?
osTicket è un sistema opensource per ticket di supporto. Instrada le richieste create tramite e-mail, moduli web e chiamate telefoniche in una piattaforma di assistenza clienti semplice, multiutente e basata su web.
Hai dubbi su osTicket?
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osTicket
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Recensioni su osTicket
Simona
Soluzione Helpdesk gratuita
Commenti: Utilizziamo in azienda da diverso tempo questa soluzione per gestire i ticket di assistenza dei ns.clienti.
Aspetti positivi:
Offre diverse funzionalità per gestire comodamente le richieste di assistenza. Essendo Open source è possibile customizzare la form di inserimento dati e campi aggiuntivi.
Aspetti negativi:
E' risultata piuttosto difficoltosa la configurazione e la creazione degli utenti e i team di lavoro.
Kyle
Great Help Desk Ticket System
Aspetti positivi:
oS Ticket has been a great IT Help Desk system for our company. Users can easily send in a help request via email, and oS ticket automatically creates a ticket and alerts our help desk. The system allows for tickets to be assigned to different technicians, change hands, and keeps a detailed note/tracking of everything associated with the ticket. There are a lot of great reports as well, including # of tickets closed, average response time, etc.
Indrawan
Alternative considerate:
OsTicket can provide what we need
Commenti: my experience use this osticket is satisfy. this can very useful especialy if you are the first time use ITSM and ticketing management.
Aspetti positivi:
this ticketing system can have many categorized and element. so it is more easier to you while make your own form.
Aspetti negativi:
i think os ticket must build some business intelegent dashboard or make a decision report for management.
Aravinth
Alternative considerate:
Great helpdesk system | Opensource and Paid version
Commenti: I've worked with several OSTicket versions for more than five years, from 1.5 to 1.17. further, i have implemented both the self-hosted and cloud versions for a number of organizations. this can be very useful especially if you are the first time using ITSM and ticketing management.
Aspetti positivi:
OS Ticket has been used as an IT Help Desk system and incident management systemEmail integration (O365 /Google workspace)Department-wise ticket number generation Help topic-wise SLAVery easy version upgrade for on-prem
Aspetti negativi:
Version 1.17 has an issue with the auto auth token access issuePHP version is compatible with Version 1.17 (So we cannot run multiple systems with OSticket)Email fetch time issue - it takes more time to fetch the mail than what we configured in the systemVersion 1.17 has an issue with one DB view - department-wise ticket countAuto escalation not available
Manish
Best Tool for IT Support Ticketing system
Aspetti positivi:
It's Open source tool which perfect for IT support Ticketing system
Aspetti negativi:
They can Improve the reportings and launch some free plugins
