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Cos'è PagerDuty?

PagerDuty è un'agile soluzione per la gestione degli incidenti che si integra con gli stack di monitoraggio di ITOps e DevOps per migliorare l'affidabilità e l'agilità operativa. Dall'arricchimento e l'aggregazione degli eventi alla loro correlazione in avvisi utilizzabili, PagerDuty semplifica il ciclo di vita della gestione degli incidenti mediante la riduzione del rumore e dei tempi di risoluzione. PagerDuty mette a disposizione centinaia di integrazioni native con strumenti operativi, nonché pianificazione automatizzata, creazione di report avanzati e affidabilità garantita.

Chi utilizza PagerDuty?

Team di tecnici e di supporto, amministratori di sistema, team NOC di ogni dimensione, dalle startup alle società Fortune 500.

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Le barre verdi mostrano il prodotto con il risultato migliore in base alla valutazione media e al numero di recensioni.

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Recensioni su PagerDuty

Punteggio medio

Nel complesso
4,6
Facilità d'uso
4,3
Servizio clienti
4,3
Caratteristiche
4,4
Rapporto qualità-prezzo
4,2

Recensioni per dimensioni dell'azienda (numero di dipendenti)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Trova recensioni per valutazione

5
65%
4
30%
3
4%
1
0%
Brian
Brian
Senior Network Engineer (USA)
Utente LinkedIn Verificato
Servizi finanziari, 501-1.000 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Top tier alerting system

5,0 2 mesi fa

Aspetti positivi:

It allowed me to setup any kind of complicated 24/7 scheduling across the team with backups and escalations.

Aspetti negativi:

Some parts of the interface were a bit hard to navigate, but this was minor and not that bad.

Boyang
Junior Data Integration Developer (Canada)
Servizi e tecnologie dell'informazione, 51-200 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

A Modern and Reliable Incident Management Platform - PagerDuty

5,0 anno scorso

Commenti: We have been using PagerDuty for a few months now and have been really pleased with the experience. The incident response capabilities have been invaluable in helping us quickly address any operational issues. The user interface is easy to use and the integration capabilities have been especially helpful. We have experienced a few hiccups with customer support, but otherwise our experience has been positive.

Aspetti positivi:

PagerDuty is a modern and reliable incident management platform that has simplified the way our team deals with operational issues. It has an intuitive user interface that makes it easy to navigate and manage all aspects of incident response. It also provides detailed insights on incidents and their root causes, allowing us to quickly identify and address any issues. The integration capabilities have been especially helpful in allowing us to quickly integrate into our existing systems and processes.

Aspetti negativi:

The only downside we have encountered with PagerDuty is that the pricing can be somewhat expensive for smaller businesses. Additionally, the customer support could use some improvement, as responses are sometimes slow.

M. Serhat
Senior Software Engineer (Germania)
E-learning, 501-1.000 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

On-call software with rich features

3,0 4 anni fa

Commenti: I have been using PagerDuty for 1 year now, and I'm with the product so far. The only negative thing about the PagerDuty is the big latency during the incidents.

Aspetti positivi:

PagerDuty does the job. It's gonna wake you up in the middle of the night, no matter what. The number of ways they are providing for acknowledging an incident is great. You can get a call, an SMS message, a push notification on the browser, or a mobile notification for an incident.

Aspetti negativi:

PagerDuty has some latency when it comes to acknowledging incidents. After acknowledging an incident by using the mobile app, getting an additional phone call about the incident is a little bit annoying.

Kenneth
Devops Engineer (USA)
Servizi finanziari, 1.001-5.000 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Alternative considerate:

PagerDuty : A solution to almost every problem you didn't know you had yet

5,0 5 anni fa

Commenti: The software just works. We have had almost thirty thousand alerts flow through PagerDuty since we first started using it. The software completely replaced a rather broken SMS / Email alert chain overnight and has been by far the most valuable product we have purchased for keeping our system uptime levels where they need to be. Lastly a personal experience which I will always cherish. It's a snowy winter day and you're on call, but you needed paperless, and cat food, and pedlyte and diapers and other bits, so you took your 2 year old to a big box store. You're all the way at the back of the store and your phone goes off with "Something's broken... Something's Broken... It's your Fault! ... It's your Fault!..." In the box store, with a full cart and a toddler. Next thing you know... you're flying through the box store to the front, diapers falling out of the cart, sippy cup lost, toys missing, and toddler singing along with your phone since he now knows the words quite well. Get to the front, abandon the cart, the two children's voices still going full tilt, and get out to the parking lot just in the nick of time to production by ninja resizing a set of boxes as they are almost to the point of falling all over themselves. No one noticed. Thanks to PagerDuty. And now I'm *still* known as "The Something's Broken" dude by the managers of that store. They sing it to me every time I'm there 2 years later.

Aspetti positivi:

Integration with CloudWatch, webhooks, Jira is outstanding, functional, and reliable. The application has gotten better over the years I have used it. Handles real issues in real time with everything you need Allows on-call individuals to customize their notification scheme to fit their life. Having full control over when, where and how you are "dinged" is just awesome.

Aspetti negativi:

It's a little expensive per user if you need simple API things. The rule set for routing isn't as good as VictorOps for the same price point. PagerDuty is missing a "default route" option like VictorOps has. This is minor, because it's rather trivial to setup an extra account and use that "extra dummy account" as the "Default". I'm counting this as a "con" since we have had to do this for every single deployment of PagerDuty I've worked on where we wish to have alerts go to a team, but not actually notify anyone. Lastly, business-hours-only alerting is a little weak. (Maybe it has gotten better.) Every implementation I've found, we need to have some sort of queued' alerts which we don't want to wake us up in the middle of the night but we want to or need to know about next business day situation we have had to work hard to implement in PagerDuty.

Derek
Incident, Problem and Service Level Manager (Australia)
Software informatici, 1.001-5.000 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Great solution for on-call and incident management for any organisation!

5,0 5 anni fa

Commenti: We have implemented PagerDuty across our SRE and Support organizations and are beginning to roll it out to our engineering teams. This is providing us rapid Incident response and rapid engagement of teams to assist during incidents, no matter what time of day it is or where the teams are geographically located.

Aspetti positivi:

PagerDuty very easy to configure and use, I've given access to team leads with no instructions and they've been up and running that day.

Aspetti negativi:

It'd be great if PagerDuty could integrate with all versions of Jira natively without a 3rd party plugin.