--- description: Scopri le funzionalità di GLPI, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: GLPI - Prezzi, recensioni, informazioni - Capterra Italia 2026 --- Breadcrumb: [Home](/) > [Software per la gestione degli asset IT](/directory/30077/it-asset-management/software) > [GLPI](/software/126254/glpi) # GLPI Canonical: https://www.capterra.it/software/126254/glpi Pagina: 1/3\ Avanti: [Pagina successiva](https://www.capterra.it/software/126254/glpi?page=2) > Software ITSM e service desk open source basato sul web. Fornisce stock automatico, distribuzione software e helpdesk compatibile con ITIL. > > Conclusione: valutazione di **4.5/5** stelle assegnate da 41 utenti. Miglior punteggio per il parametro **Lo consiglieresti?**. ----- ## Panoramica ### Chi utilizza GLPI? GLPI può essere utilizzato da organizzazioni di piccole e grandi dimensioni. ## Statistiche e valutazioni | Parametro | Valutazione | Dettaglio | | **Nel complesso** | **4.5/5** | 41 Recensioni | | Facilità d'uso | 4.4/5 | Sulla base delle recensioni complessive | | Assistenza clienti | 4.1/5 | Sulla base delle recensioni complessive | | Rapporto qualità-prezzo | 4.6/5 | Sulla base delle recensioni complessive | | Funzionalità | 4.3/5 | Sulla base delle recensioni complessive | | Percentuale di raccomandazione | 80% | (8/10 Lo consiglieresti?) | ## Informazioni sul fornitore - **Azienda**: TECLIB - **Anno di fondazione**: 2009 ## Contesto commerciale - **Prezzo di partenza**: 19,00 € - **Modello tariffario**: (Versione gratuita disponibile) (Versione di prova gratuita (free trial)) - **Pubblico target**: 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementazione e piattaforme**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Windows (locale), Linux (locale) - **Lingue supportate**: arabo, francese, inglese, italiano, polacco, russo, spagnolo, tedesco - **Paesi disponibili**: Afghanistan, Albania, Algeria, Andorra, Angola, Anguilla, Antigua e Barbuda, Arabia Saudita, Argentina, Armenia, Aruba, Australia, Austria, Azerbaigian, Bahamas, Bahrein, Bangladesh, Barbados, Belgio, Belize e altri 209 ## Funzionalità - API - Asset Lifecycle Management - Avvisi/Notifiche - Branding personalizzabile - Controllo accessi/Autorizzazioni - Creazione di report/analisi - Gestione dei fornitori - Gestione dei problemi - Gestione dei ticket di assistenza - Gestione dell'accordo sul livello di servizio (SLA) - Gestione dell'inventario - Gestione della configurazione - Gestione della knowledge base - Gestione delle attività - Gestione delle modifiche - Gestione di contratti/licenze - Gestione di incidenti - Gestione utenti - Monitoraggio dei cespiti - Monitoraggio dei costi - Monitoraggio delle risorse IT - Portale self-service - Quadro della attività - Rendicontazione e analisi statistiche - Third-Party Integrations - Visualizzazione di dati ## Opzioni di supporto - Email/Help desk - FAQ/Forum - Knowledge Base ## Categoria - [Software per la gestione degli asset IT](https://www.capterra.it/directory/30077/it-asset-management/software) ## Categorie correlate - [Software per la gestione degli asset IT](https://www.capterra.it/directory/30077/it-asset-management/software) - [Software di service desk](https://www.capterra.it/directory/31027/service-desk/software) - [Software per la gestione di progetti IT](https://www.capterra.it/directory/30952/it-project-management/software) - [Software ITSM](https://www.capterra.it/directory/30676/itsm/software) - [Software di configurazione](https://www.capterra.it/directory/30959/cmdb/software) ## Alternative 1. [ManageEngine Endpoint Central](https://www.capterra.it/software/170018/manageengine-desktop-central) — 4.6/5 (1485 reviews) 2. [Freshservice](https://www.capterra.it/software/132997/freshservice) — 4.5/5 (685 reviews) 3. [Atera](https://www.capterra.it/software/144309/atera) — 4.5/5 (446 reviews) 4. [Action1](https://www.capterra.it/software/180609/action1-rmm) — 4.9/5 (237 reviews) 5. [JIRA Service Management](https://www.capterra.it/software/138769/jira-service-management) — 4.5/5 (763 reviews) ## Recensioni ### "Why recommend to GLPI than other opensource ITSM software" — 5.0/5 > **Aung Htun** | *31 gennaio 2025* | Ingegneria meccanica o industriale | Tasso di raccomandazione: 9.0/10 > > **Vantaggi**: GLPI is ITSM software and I am using it in my one of the global leading steel manufacturing. It is easy to management and powerful opensource software. There are rich of features on-premise version when compared to other opensource ITSM softwares. Such as IT Asset Management and IT helpdesk management is really powerful and able to use for enterprise office. Moverover, it is also support to install plug-in by searching it marketplace for integrating. I love that. > > **Inconvenienti**: Plug in features are need to more improve. Some of management function are need to more improve. Need to improve reporting and auditing logs > > GLPI is most of the powerful opensource ITSM softwares which can be available to implement both on-premise and cloud hosting. For on-premise, it is totally free of charge or zero cost. There is pricing on cloud hosting if you like to use cloud. There is no limitation for agent counts and IT technicians for IT administration which is very useful for unpaid users. As overall, GLPI is most recommended open-source software when you are searching for similar one. ----- ### "GLPI as a daily-use product" — 4.0/5 > **Utente anonimo** | *25 novembre 2024* | Esternalizzazione/Delocalizzazione | Tasso di raccomandazione: 7.0/10 > > **Vantaggi**: GLPI is an interesting tool that facilitates work and organization in the helpdesk department. It allows for numerous automations, such as assigning tickets to specific units based on rules. SLA/OLA times can also be easily configured within the system. It offers a wide range of free plugins, and its large user base makes it easy to solve any potential issues. > > **Inconvenienti**: The distribution and official support for the product are not the best. In daily operations, some features, such as customizing ticket forms, are often problematic for new users. As a team leader, onboarding new members to the system often takes quite a long time. Many features are not very intuitive. > > It is an advanced and highly developed tool for open-source software. Comparing it to other commercial solutions, I always found myself coming back to GLPI. Although the entry barrier is relatively high, with proper configuration, it becomes a truly excellent ITSM tool. ----- ### "Comprehensive administration of IT resources, but not very friendly and dated interface" — 3.0/5 > **Utente Verificato** | *2 febbraio 2018* | Tasso di raccomandazione: 6.0/10 > > **Vantaggi**: It is free, and even if you are not dealing with IT resources, you can tailor this software to use it to manage your support service. I have used it a couple of years to manage an academic research laboratory in a public University, but migrated to another solution because usability drawbacks and old-fashioned interface. Anyway, I do recommend it for people working with IT, because it is rich inbuilt-in features that makes easier to use it for the purpose he was originally designed for. On the user side, however, the software works without much problems. > > **Inconvenienti**: The interface is dated, and initially may be very difficult to find where are the settings that the administrator want/need to change. ----- ### "glpi a must have tool" — 5.0/5 > **bruno** | *6 gennaio 2025* | Ospedali e sistemi sanitari | Tasso di raccomandazione: 9.0/10 > > **Vantaggi**: it is really a multipurpose tool, we are using with the ticketing, but also for maintaining our CMDB. IF you don't need extended features it is free. > > **Inconvenienti**: If you want to customize the UI it is import to modify php files and understand the glpi DB structure > > managed 1300 workstations and ticketing smoothly for everybody in the interprise a great asset to have ----- ### "GLPI is an open source ITSM" — 4.0/5 > **Utente Verificato** | *14 settembre 2022* | Servizi e tecnologie dell'informazione | Tasso di raccomandazione: 5.0/10 > > **Vantaggi**: After other ITSM tools, GLPI was not very hard to configure and deploy. > > **Inconvenienti**: The flexibility for changing the standard behaviour of the solution. You should develop your functionalities. User interface was old style and the users didn't like it at all. > > For companies who have little budget and they need an ITSM tool is ok, but it's not awesome at all. ----- Pagina: 1/3\ Avanti: [Pagina successiva](https://www.capterra.it/software/126254/glpi?page=2) ## Link - [Visualizza su Capterra](https://www.capterra.it/software/126254/glpi) ## Questa pagina è disponibile nelle seguenti lingue | Lingua | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | pt | | | pt-PT | | ----- ## Dati strutturati