WellSky Personal Care

Great software for client tracking!

Aspetti positivi:

We use ClearCare as the homebase for our operations. We are able to track clients, employees, billing, payroll, etc. from one piece of software. It has increased the efficiency of our office greatly.

Aspetti negativi:

Some of the reporting features could use some tweaking , but the ClearCare team is already working on new ways to report and build custom reports. There are times when autofill data doesn't populate correctly, but it is probably a limitation of the way the data is sourced so it is not a huge deal.

I recommend ClearCare because of the robust, comprehensive system. Is is also very user friendly.

Commenti: Compared to our previous software....this software helps tremendously in time savings and in cost savings on the bottom line because errors are fairly easy to find when they are made. I can't imagine doing business with our previous software system anymore....it would not have been possible to grow our business like we have with ClearCare.

Aspetti positivi:

It is very user friendly. I've been able to train office staff very quickly. ClearCare has helped our business grow with the all inclusive attributes: scheduling, telephony (clock ins/outs), billing, payroll, family room, payment processing, workers compensation safety. The shift reminders and the clock in reminders allow us to be proactive versus reactive. This is so important for us so that we can stay on top of the care that our clients are receiving...nothing is worse than a client calling and saying that caregiver didn't show up. If we see that a caregiver didn't clock in within 10 minutes, we are calling to find out where the caregiver is at and then if needed, we call our client/client's family to let them know what is happening and already finding a replacement if needed. They know that we are looking out for them. I believe it sets us apart from our competitors. From the get go (onboarding) and any continued needs from customer service, has always been handled with a positive, friendly, and helpful attitude! In addition, I love that they are constantly looking at improving; implementing new and more efficient ways of doing business. A recent innovative change has helped decrease multiple steps in finding care (First Come, First Serve). There was little learning curve to it because it is almost too intuitive...but our care coordinators love using it now!

Aspetti negativi:

Although the payroll is most efficient, there are some attributes that can be time consuming because some of our shifts in our business, are considered daily shifts. Unfortunately, this payroll system is unable to break some things down so I have to do it manually.

Large California Agency - WE DO NOT recommend ClearCare - Terrible Reporting/No Valuable Revenue Tracking for Multiple Reps

Commenti: We left Generations to Clearcare, because the staffing and payroll side of Clearcare was appealing. In retrospect, we regret the move. We own multiple businesses, and we use CRMs like Clearcare for all of them, and Clearcare fails in reporting and functionality. If you care about tracking your Sales Reps and their sales successfully and getting real numbers, DON'T USE CLEARCARE! Reasons:
1) if a referral source (person) moves from one organization to another, IF YOU MOVE THEM IN CLEARCARE TO A NEW COMPANY, ALL PAST REVENUE MOVES WITH THEM TO THEIR NEW COMPANY. This is a simple solution, and is crippling for revenue tracking. As everyone knows, referral source (persons) move ALL the time to different hospitals, ALFS, etc, and even work at more than one at a time. You have no options to inactivate a referral source (person) and then add a new one
2) You can not track Revenue by marketer, it is all linked back to the REFFERING ORG/PERSON, which can ONLY HAVE ONE OWNER. SO sales repA gets a referral from sales repB's source, ONLY SALES REP B gets the revenue credit.
3) Reporting for marekting is terrible - this is NO CRM, it is a glorified scheduling program. You can't use reporting elelments from different parts (for example, a field for Clients can't be reported with certain items related to the Referral source...the list goes on and on).
4) search capabilities have major bugs, which leads to MULTIPLE DUPLICATION of clients, caregivers, applicants, referral sources, etc, and causes a nightmare for larger agencies
5) Onboarding - ANDRIA IS AWESOME. Support if so-so, I give it a 2 out of 5, most are quite lacking in knowledge and know nothing about home care industry processes, databases, and offering solutions to the software downfalls. The support has obviously had little training and does not go through onboarding to understand the issues that new users will have, and which would give them a more robust view of Clearcare. Most of the time we just have to hangup because the support is so frustrating, and the emails...they just don't comprehend.

Aspetti positivi:

The staffing/scheduling module is awesome, but most are.

Aspetti negativi:

TERRIBLE reporting (especially marketing), restrictive customization (practically none), and just terrible customer service (outside of one gentleman and a lady, who was our onboarder).

No other Home Care Platform Compares

Commenti: A Place at Home chose ClearCare because it was the most comprehensive and user-friendly home care platform that we had seen. It also allowed us to manage our company from virtually anywhere. I knew that ClearCare was the right platform when we realized the ability to track all activity and access all of the data behind it. This has been the number one reason why we have been able to get 100% of our caregiver unemployment claims overturned. This literately pays for the system many times over. ClearCare's customer support has been fantastic. From the on-boarding process through ongoing support, they have been extremely timely, professional, and helpful. ClearCare has They make sure our issues get resolved and even have a ClearCare community area that you can post suggestions for updates. This community area is accessible to everyone and other members can vote on the suggestions that they want to be implemented. ClearCare invests in making their platform better more than any other provider I have seen. Thankfully, we started using ClearCare shortly after starting our agency. It has been a major contributor to our accelerated growth and success. Because of ClearCare, we have had the tools to compete with the industries biggest competitors. Our staff continually finds new ways to simplify their daily processes. It has helped A Place at Home run a LEAN operation. ClearCare continually puts out new tools and updates that help our staff better utilize their time. The more we use the platform, the better and more efficient our entire company operates. Because we continue to be "super users" of ClearCare and utilize all tools available, our time can be better allocated to caregivers and clients instead of trying to manage schedules, figure out payroll, and struggle with billing. I recommend ClearCare to all home care agencies. To those not using ClearCare I ask, "WHY?!" Pros:
Forward thinking
Ease of Use
Cloud Based
Ease of scheduling
Ability to manage entire operation
All contact management
Treats you like family!!
Fantastic company culture!
Excellent customer support
Family Room Portal
Continuous updates and innovation
Continually investing in being the best platform available
I could go on... Cons:
Have not had one that they have not been able to address and resolve. Advice to Others:
It's a no-brainer. If you want to be competitive in your market, you don't have another option.

Aspetti positivi:

Forward thinking Ease of Use Cloud Based Ease of scheduling Ability to manage entire operation All contact management Treats you like family Fantastic company culture Excellent customer support Family Room Portal Continuous updates Innovatitve Continually investing in being the best platform available I could go on...

Aspetti negativi:

Have not had one that they have not been able to address and resolve.

Easy to use and navigate!

Aspetti positivi:

I like the client and caregiver side details that are available the caregiver portal which has given our staffing department a lot of relief.

Aspetti negativi:

It is impossible to build in separate information for two clients who live in the same home. We are unable to have our caregivers electronically document on the care provided with each individual and must use paper notes.

Organized our processes

Commenti: Organization of our notes and processes, easy calendar management

Aspetti positivi:

Profiles for clients and caregivers, ability to keep notes with tags for easy reporting, custom reporting options

Aspetti negativi:

Can be slow at times, hard to track old client/caregivers, reporting used to be limited but they just released a new version

Main Dashboard

Commenti: They have gotten better with Help desk access and I truly appreciate it.

Aspetti positivi:

I like the user friendly atmosphere and find it very easy to use. I like how everything provides an explanation via tutorial.

Aspetti negativi:

I don't like the frequent glitches that take place and the easy mistakes that can take place.

How ClearCare has improved our business.

Commenti: We chose Clearcare because we needed an integrated scheduling, billing and payroll software then found that it also enables us to track talent management and compliance for state and federal licensing regulations with our employees as well. We then discovered that Clearcare doubles as CRM software as well and allows us to track potential clients, WOW!
While onboarding is always difficult and overwhelming when switching providers, the customer service representative was immensely helpful (and patient with our learning curve) through multiple tutorials and implementation with all of our employees.
While we experienced some bumps in the road, as any company does, the customer service team has always been prompt to answer questions, research any issues or special requests that we might have and overall helpful to ensure that we have a smooth experience, which is so important when you provide services to an entire state!
By enabling our business to integrate the plan of care for clients with their scheduling and all necessary documentation, as well as track all potential leads, our business has grown 300%. This saves our office staff countless hours and saves us the cost of separate CRM software. Clearcare is like having a full time employee to manage documentation and compliance, only we don't have to provide an office for them!
Thanks Clearcare, now we can spend more time focusing on business growth and quality care and less time searching for lost paperwork!

We have been using Clear Care On line for about 4 years now. We love the ease of use and benefits.

Commenti: We have been using Clear Care On Line for about four years and love the benefits it provides. We did look at many different options for scheduling and tracking billing, payroll and many other areas. What is great about the Clear Care system is that it covers all of the areas we were looking at filling needs for, all in one place. There was a time when we thought to look at other systems to make sure we were getting the most bang for our buck. After looking at and trying other systems we found Clear Care to be far and above the easiest, most efficient, most complete system out of all that we tried. The color coding is perfect in helping to tell a story of what is going on in our business at a glance any time of the day or night. We now have over 200 clients and 270 employees. If not for Clear Care I'm not sure how we would handle all that we do. It actually takes the place of 1 1/2 employees for us. I am very impressed with the consistent emphasis on improving and adding to an already great product. On different occasions we have seen different needs that the system might be able to help us with if certain tweaks were added. Clear Care took these suggestions and implemented them into their system. They listened! I do and would continue to highly recommend the Clear Care system to anyone that is in need of something like this.

Very intuitive, easy to use, visually appealing

Commenti: Very pleased with this software, would recommend.

Aspetti positivi:

Schedules are easy to view, easy to understand. It's fast. It's intuitive.

Aspetti negativi:

I wish we could search by phone number or address. Individual rates for a shift are not easy to adjust.

Stuck with this lousy platform

Commenti: Just bad. I've never once called and connected with a live person. You have to leave a message and then they call you back. Usually that same day.

Aspetti positivi:

It is designed for home care. Other than that not much good to say.

Aspetti negativi:

I can't even begin to list them. but in order of importance to me: 1. communication with caregivers and clients is terrible. 2. user interface is from early 2000's 3. inconsistent branding. it's been many years, how about you move on from the clearcare brand? 4. Home Instead is a pretty large client. Maybe you could put our logo on the family room portal and invoice emails? Ugh. this list goes on.

A software that needs a lot of improvement

Commenti: We're required to use ClearCare within our franchise system. We used to use another very good software called HomeTrak. Clearcare's shortcomings are extensive and I can't begin to list all of them, but I'll share some so readers get a feel:
- Many of the features promoted as making it unique aren't of value because clients aren't interested in using them, or there is some functional reason why they don't work out to actually be used.
- Cost is much higher than our prior software yet overall, the extra work we must put into making it function okay requires more time, adding more additional costs. (There are some things it does well such as some of the scheduling-related features, and a lot of the report capabilities are nice). But many areas such as invoicing, care plans, etc. are cumbersome with output that isn't in my opinion good enough to be considered acceptable.
- Terms of the contract with ClearCare are horrible and unacceptable. No one in their right mind would agree to them. I signed only because of being required by our franchiser and because I trusted our franchiser to do what was right and necessary.
- Clearcare has a clause in our contract with them that says that we as customer exclusively own all rights, title, and interest in and to all customer data, yet regardless, they turn-around and hand client protected data over to others without our permission.
- Our conversion to ClearCare was rushed and support at the time was lacking. We ended-up with significant, costly problems such as over a month period where we had to do our payroll manually because the payroll report output from ClearCare was unintelligible. Subsequently there were ongoing issues with it paying people incorrect OT, and more that were due to the payroll report provided to us, not because of anything we did incorrectly ourselves.
- Care plans produced by ClearCare are confusing, overly long, don't have good ways to enter much of the important details...
- Even little things such as a place to include referrer's telephone extension numbers doesn't exist. There are work-arounds, but these little things add up to a lot of complication, confusion and become ridiculous.

Review of WellSky aka Clear Care

Commenti: Good overall

Aspetti positivi:

Integration for hiring and training with other platforms

Aspetti negativi:

Load time of pages and being able to search deeper for past employees etc without having to go into inactive and visual schedule could be better.

Best In The Business

Commenti: Clearcare does a fantastic job with the core Homecare needs of managing prospects, Scheduling, billing, payroll, client matching, managing caregiver and client profiles, and managing the hiring process for caregivers. They do a fantastic job of integrating additional services that help streamline and reduce the cost of processing electronic payments as well as workers comp through their WorkSafe program. The Clearcare WorkSafe program has reduced our agencies workers comp payment by 30%!

Aspetti positivi:

I like the fact that they developed a WorkSafe program that is designed to reduce the overall cost of workers comp for our agency. Because of that we have been able to save 30% on workers comp.

Aspetti negativi:

The reports section of Clearcare is excellent but definitely, can use improvements. It is not always easy to get the information that you are looking for, and some reports provide numbers that contradict other reports.

Office Manager's Review of ClearCare

Aspetti positivi:

ClearCare is easy to use and very intuitive. CC meets most of my daily business needs. What I like best is that it's an all-in-one system. I don't have to navigate to multiple places to find client, referral, employee, or applicant info. I just need CC. I always have CC open, as it is an integral part of daily operations. The vendor is quick to respond to emailed questions, and all but once, they have been able to provided me with a solution. I would estimate I've emailed questions 10 times or so in the last 15 years. The caregivers seems to be able to use the system without issue. However, the family members sometimes say they lose their password. When that happens, I don't know how I can help.

Aspetti negativi:

The back system continues to be an issue. Unless we delete an applicant's email and phone (which is silly because we may want to reactive their app), that person can not reapply using the same contact info. So if someone applies in December, and I deem that we do not need a new hire at that point, I will deactivate their application. If that same person reapplies in May with the same contact information, the app will not go through, so the person will not reapply or will supply us with incorrect contact info. Also, if I hire someone new that worked with one of our competitors that also uses CC, I can't set up the new hire's account because CC says that personnel already has an account. When I asked for assistance on the matter, I was told nothing could be done.

Clearcare, my introduction to at home software

Commenti: I was not involved choosing this software for our agency. As a first software it was a good learning experience but I have since found, when looking for a product make sure you ask your questions in order of how often that feature will be used. Fancy features are great, but not when your daily use revolves around things that aren't working at top function.

Aspetti positivi:

At first i was excited to be able to have everything right at my finger tips as opposed to looking through files and phone lists. Things are labeled well. changin and printing schedules are quite easy.

Aspetti negativi:

costumer service is not what it should be. Days to answer questions when the product is being used and needs to be functional 24/7. Invoices and payroll were inconvenient, needed done weekly without a bi-weekly option.

Wellsky has destroyed clearcare and ruined all ideas of product support, stay away

Commenti: Started off great, it quickly turned to crap. I am now looking at an alternative as they could care less about the companies they serve.

Aspetti positivi:

Used to be great, not much good to say now.

Aspetti negativi:

Wellsky bought them out did away with any real support. now you submit a ticket and it is closed without any sollutions. You will be lied to about features by sales. I am still waiting for a promised administrator app after a year when promised after 2-3 months.

Customer service is gone

Commenti: FRUSTRATING!!!! THis company must be too large to be managed well

Aspetti positivi:

It mostly does what it is supposed to but have have MANY frustrations..

Aspetti negativi:

If there is a glitch or an issue, it does not get resoved..you ask for tier two...you get put on a back burner never gets resolved...in all of my years using it, hardly any issues get resolved

Robin's review of Clear Care

Commenti: When our franchise "Preferred Care at Home" was formed, it was suggested we use clear care as our tracking software. So I really didn't shop around. After just a short time I realized how easy it was to navigate and how easy it was to train others. Their on line tutorials are good, but just as easy to show an employee and they can use the tutorials when a problem occurs. The customer service has always been spot on. Always solved our problem quickly.

Aspetti positivi:

It's ease of use and customer support.

Aspetti negativi:

Sometimes slow.

Deonna

Commenti: I use ClearCare everyday and it helps me track pertinent information that keeps us in compliance with state and franchise standards

Aspetti positivi:

I like how we can create tags to make it easier to run reports.

Aspetti negativi:

What I like least is that you have to continue to click months until you get back to the year and month you are looking for. It takes alot of clicks to get from 2021 to 2019

Our experience has been phenomenal since the very beginning. ClearCare is "Clear"ly the best.

Commenti: Cost savings in a variety of ways. Scheduling efficiency is the number one cost savings.

Aspetti positivi:

The intuitiveness of the user interface is wonderful. Navigation is super easy as you move around the site. The ability to integrate home care and care management in one system is so valuable.

Aspetti negativi:

It would be nice if the custom report function was able to provide reports in a format other than Excel.

We highly recommend Clear Care!

Aspetti positivi:

I love how user-friendly Clear Care is! We looked at a couple different products for online scheduling and the others fell short. From the home screen to the live view, Clear Care is the best! The telephony really sold us on Clear Care because we love the way it tracks our caregivers and their hours. Also, the scheduling function saves us so much time and we are able to contact the caregivers directly from the program. There are always great updates and the customer support always has the right answers for us!

Aspetti negativi:

There isn't really anything I don't like about Clear Care. If there is something that you need the product to do, the customer service team is always open to hearing your ideas and making changes.

It's been a great assest for our company!

Aspetti positivi:

I love that ClearCare is so user-friendly! It also is very functional and customizable to your needs. It covers just about every aspect of the Home Health Care Field we need. Any time we have a question, the support team gets back to us promptly and are very friendly. They also welcome and implement changes you may need or questions you might have that cater to your company's individual needs. Also, I love the automated messages to the staff about shift reminders and expiration dates for important documents. I love the fact that I can also send mass messages or individual messages directly from ClearCare to the staff's emails or phones. I might add that scheduling and being able to view who is available for coverage has never been easier! You can also organize how you see your client and staff information, whether it be by name, caregiver, email, location etc. ClearCare also allows you to make shift notes, and activity notes, as well as upload important files. It has just about everything we need!

Aspetti negativi:

There isn't much I don't like about this product. However, the caregiver login via phone or PC could include the ability to view their payroll breakdown.

Home care review

Aspetti positivi:

The ease of which changes and scheduling can be done within the software. New admin staff can easily learn it.

Aspetti negativi:

New feature requests often take years or go unanswered. I'd love to see a more functional ATS built into it.

ClearCare Review

Commenti: the CC support team has been amazing at answering any questions promptly. They also provide a follow up call to ensure all needs were met.

Aspetti positivi:

Love the clock in/out functionality to know if a team member has successfully arrived on shift. Love the reports

Aspetti negativi:

The recent downtime with the software, occurring on Friday afternoons, end of month and year end. The follow up explanation were sufficient, created challenges during those times.