Da 18 anni aiutiamo le aziende
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Cos'è Arborgold?

Per molti un'impresa in crescita si traduce in più cose da gestire, più ore di lavoro, maggiore complessità e più grattacapi. Arborgold è stato creato nel corso di 20 anni per trasformare la tua impresa e per renderla più efficiente e redditizia, consentendoti di concentrarti su ciò che conta di più: plasmare la tua impresa come la desideri. Creato per aiutarti a pianificare, gestire e commercializzare la tua impresa, come nessun altro prodotto sul mercato. Semplifica e ottimizza la tua impresa, rendendo più semplice crescere in modo più efficiente.

Chi utilizza Arborgold?

Dalle piccole imprese indipendenti a quelle più grandi, Arborgold assiste migliaia di aziende che si occupano di cura dei prati, paesaggistica e servizio alberi/arboricoltura, soddisfacendo le loro esigenze a livello di vendita e produzione.

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Le barre di valutazione verdi mostrano il prodotto con il risultato migliore in base alla valutazione media e al numero di recensioni.

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Recensioni su Arborgold

Punteggio medio

Nel complesso
4,5
Facilità d'uso
4,1
Servizio clienti
4,7
Caratteristiche
4,3
Rapporto qualità-prezzo
4,2

Recensioni per dimensioni dell'azienda (numero di dipendenti)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Trova recensioni per valutazione

5
70%
4
17%
3
7%
2
3%
1
3%
Pete
Pete
President (USA)
Utente LinkedIn Verificato
Servizi ambientali, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Arborgold Rocks!

5,0 6 anni fa

Commenti: A complete picture of my operation. The 'costing' system is awesome. If you know your breakeven point the costing system will show you instantly where you are financially.

Aspetti positivi:

1) Easy to use 2) Incredibly functional 3) Excellent Communication capabilities from the phone center to the invoicing. 4) Excellent customer support

Aspetti negativi:

Some things that should be part of the system are not getting updated. In particular I have been asking for a link on Mobile Crew to the Maintenance file so that Un billlable hours can be applied to equipment or any other item when the crew is not working.

Risposta di Tree Management Systems

4 anni fa

Thank you Pete for your great review! We appreciate all feedback. We're so happy Arborgold is helping you effectively manage your business. Regarding Mobile Crew, I've passed on your comments and suggestion to our product development team for additional follow up. Please keep an eye out for more information on mobile app updates as we're adding new features and enhancements almost quarterly!

W Curby
Owner (USA)
Industria edilizia, 11-50 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Alternative considerate:

Arborgold

5,0 5 anni fa

Commenti: The customer service is exceptional. They are all very helpful, just what you want in a software company. If you've ever had a bad experience with a software company, you know what I'm talking about!

Aspetti positivi:

The ability to use multi-day projects. The SCM is great, and this really helps with our inventory counts. The job costing is amazing.

Aspetti negativi:

We have a love/hate with the amount of updates, and new uses that they release. They seem to upgrade the program every couple of months.

Risposta di Tree Management Systems

4 anni fa

Thank you Curby for your review! We appreciate all feedback. We're so happy Arborgold is helping you effectively manage your business!

Geoff
Plant healthcare manager (USA)
Design, 11-50 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Why you shouldn’t use ArborGold

1,0 9 mesi fa

Commenti: Terrible. Customer service is a joke. Emails almost never get answered. When they do answer, it is clear they don’t understand the question.

Aspetti positivi:

I don’t like anything about Arborgold. It is not user friendly, and most importantly, its chemical tracking is unacceptable.

Aspetti negativi:

Chemical tracking records does not meet expectations. You might need to use a separate software to track chemical logs so as to pass an audit from the department of agriculture. Software will trick you into thinking it tracks weather, but when you attempt to produce a report, the weather data is not available. What a disaster!

Emma
Marketing Specialist (USA)
Marketing e pubblicità, 51-200 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Arborgold 10/10

5,0 4 mesi fa

Commenti: Overall, the experience has been great. It's an easy program to learn and utilize exactly how you need it to work for you. Administratively I would recommend this product to other service providers.

Aspetti positivi:

Arborgold had many different functionalities that made day to day administrative tasks easier. Running reports to gather valuable information was a key benefit to this program.

Aspetti negativi:

The only con I have is that I wish it had more automated features such as email reminders to clients about upcoming appointments, invoices, etc.

Laura
President (USA)
Vendita al dettaglio, 2-10 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Alternative considerate:

Changed our business!

5,0 6 anni fa

Commenti: AMAZING!

Aspetti positivi:

This product has changed the way we do business. It's helped us create a more professional look to our proposals, provides real-time information at the fingertips of the employees as they need it and is overall a very impressive software!

Aspetti negativi:

Not much, I would have liked for it to allow me to do my AP through it as well since I'm moving away from Quickbooks.

Alec
President (USA)
Servizi ambientali, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Arborgold Review

2,0 2 anni fa

Aspetti positivi:

They definitely have focused on Tree and Landscape industries, and obviously do understand how those industries operate.

Aspetti negativi:

The list is too long, but a few major issues we've had: Emails (proposals and invoices) are only received by the client about 50% of the time. This is incredibly unprofessional, and we've lost tens of thousands of dollars due to proposals not being received. The program has a "popup" that says "email sent successfully" whether or not the email was sent, which is deceitful and misleading. If you do complain about this they will invariably place the blame on the email service they partner with, which is unacceptable.The core of their software was obviously designed over a decade ago, and is showing its age. No amount of facelifting or color scheme changes will change the fact that this program functions and feels like it was built before smartphones, and is basically unusable on mobile. The mobile version of their app has so few features it is basically useless. Essentially the only "feature" is composing proposals. Technically, you can schedule work on the mobile app, but to say that it is functional is comical. Each service must be scheduled individually; when a job has 25 services this can take 15-20 minutes. The program is extremely unstable, experiencing frequent crashes. In one instance I spent over 45 minutes composing a proposal, only for the program to crash and delete the entire proposal.

Kaity
General Manager (USA)
Prodotti cartacei e forestali, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Pleased With a Software Specific to Landscapers

4,0 anno scorso

Commenti: We have had a great time with Arborgold. Not only does it help us work efficiently, it also has partners with other companies, that will give you a discount if you need their services. For example, we received a discount when setting up our collections service, because we use Arborgold.

Aspetti positivi:

The ease of writing proposals and sending invoices. I do a lot of field work and am in charge of writing proposals and billing, and if it wasn't so easy, I don't think I could do it all.

Aspetti negativi:

Arborgold has frequent updates, and as tree people it is hard for us to navigate a new software. Once we get the hang of it, it is alright, but there is always a steep learning curve after an update.

Utente Verificato
Utente LinkedIn Verificato
Servizi ambientali, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Highly Recommend This Softwar

5,0 6 anni fa

Commenti: On a scale of 1-10, I give them an 11

Aspetti positivi:

The ease and functionality of this software is 2nd to none! And their support center is the most responsive I've ever seen.

Aspetti negativi:

Honestly, there is nothing I can think of.

Sergio
Sergio
PCB Design Engineer (UK)
Utente LinkedIn Verificato
Settore automobilistico, 201-500 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

powerful tool with best customer service

4,0 6 anni fa

Aspetti positivi:

Easy to use, that means you don't have a hard learning curve. It can be adapt to any company size due to it's functionality, the customer service is brilliant, they will get back to you quickly and solving all your problems.

Aspetti negativi:

There are a few bugs, although when you report them they are usually sorted on the next update.

Jeriezo
Jeriezo
Teacher (Uganda)
Utente LinkedIn Verificato
Gestione formativa, 501-1.000 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Arborgold is the best

5,0 4 anni fa

Aspetti positivi:

Very simple to use and has the best costing for jobs

Aspetti negativi:

It takes time for individuals to learn how to use the software

Eddie
director (Nuova Zelanda)
Industria edilizia, 2-10 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Would NOT reccomend

1,0 2 anni fa

Aspetti positivi:

We signed up a year ago on the basis that an Integration with Xero accounting was going to happen within 2 months

Aspetti negativi:

The xero Integration still hasnt happened and when we asked for a refund we were told that they would not refund anything - waste of time and money

Mary
Office Manager (USA)
Industria edilizia, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Slow Slow Slow Software.

2,0 8 anni fa

Commenti: Gave Arbor about 5 years while the used my buisness to beta test their flawed software. Could not have been a bigger waste of time. Everything, every command, took multiple clicks, forever to refresh, just poor design and half the time I was on the phone with support for the same problems over and over again. It was very expensive and they were always changing it. again, get the product together before you sell it. Improvements were constantly promised but were never really delivered when you compare this to other programs. We don't have time to relearn everything every time you update. It is just a slow program. We switched to LMN and feel positively SAVED from Arbor Gold despair. Much more intuitive and speed and ease of use is incredible. And it does more! I gave way too much of my time to this inferior program.

Risposta di Tree Management Systems

8 anni fa

Mary we're very sorry you weren't completely satisfied. Our records show that you came on board with us when we had our desktop installation Windows product, and then you migrated to Arborgold Cloud. Over the lifespan of your 5 year relationship with our products, we can see only six support tickets on file in the last two and a half years that you used Arborgold Cloud. None of the six support tickets were related to the speed of the cloud software. We do thank you for the 5 star rating on our support team. If they were made aware of any speed concerns they could have helped troubleshoot by running diagnostics tests. Low bandwidth, firewalls, internal networks, browsers etc can all impact speed performance. Again, we're sorry we couldn't have helped you troubleshoot your speed issue. We wish you the best that business growth can bring.

Scott
Director (UK)
Gestione delle risorse, 2-10 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Has Great Functionality But Is So Slow

3,0 7 anni fa

Commenti: Very few, spent much time customising and found it slow.

Aspetti positivi:

Depth of functionality, really like the Work Order feature to allow jobs to remain viewable but unscheduled until I can find a slot. Saves checking and counting proposal status.

Aspetti negativi:

It is so slow, I times the jump from screen to screen, 3 to 6.5 seconds - really. Have too much to do to be waiting for this every day. Lack of personalised email template - AB cannot add each customers name to the bill, for that personal touch I need to go in and add a name manually, which really takes away from the whole point of it. Item description boxes are only viewable for 1 line so writing long description of a task is arduous. Went back to Jobber, it is quicker, slicker and development is fast too.

Risposta di Tree Management Systems

7 anni fa

On behalf of all of us here at Arborgold, we¿re sorry Arborgold didn¿t meet your expectations. When reviewing your training and support records, we didn¿t see any feedback or issues reported. Given the opportunity we could have helped to diagnose the speed issue. There are several variables that can affect speed, for example, internet connection, local memory on your machine for browser caching etc. Regarding the personalization of emails, Arborgold does have the ability to auto insert first name, last name or company name in your emails. Lastly, regarding the one line for description, you can click the + symbol to see larger text areas for unlimited service notes and work order notes. Arborgold features for the tree, lawn & landscape industry set us apart from other, more generic field service software. As your needs change I hope you¿ll return back for a chance to experience Arborgold once again and we can diagnose any issue you¿re having or questions on software features.

Steve
USA
Ha utilizzato il software per: Non specificato
Fonte della recensione

The best balance of simplicity, full functionality, and cost I've ever seen!

5,0 8 anni fa

Commenti: As the owner of a tree service with about 15 full-time year-round employees Sprout was literally an answer to my prayers. We had been using another arbor cultural software for the last nine months, it was confusing, complete overkill, and the only one in the office that knew how to use even 1% of it was the office manager. The mobile app, and field estimating part of the software was completely unusable. because of this we had developed a weird computer/paper filing system. When we received the invitation to be the beta-testers for sSprout, I jumped on it, even though my office manager was very nervous. We had probably spent four months trying figure how to use our old software. Literally, in two days we were fairly comfortable with the Sprout software. The dashboard is a great jumping off spot, the mobile estimator part of the program is simple and doesn't require a special app to use, and the crew scheduler/job scheduler is intuitive, drag and drop simple. I had looked at probably every piece of software for the arbor cultural care industry. Before sprout, everything was confusing and seemed fairly difficult to integrate into our existing system. This software is perfect! It has a very competitive price point, very clean and simple interface and set up, which makes it easy to integrate and train employees on, and gives us all of the basic stuff that we need to run every aspect of our company right off the bat, including all of your basic A/R reports, without a lot of confusing extras. My understanding is that they will be adding add-ons for purchase if you decide you want some of the flowery extras. But, from my perspective, this is the first software I have ever used that was designed to impress an arborist, and not another computer programmer. With most software programs we have used, we probably use about 10% of what it's capable of and the rest of the software just sits there unused because we have no idea what to do with it. With Sprout, we use probably 90% of its functionality on any given day and that is an incredibly empowering feeling, to be able to master, in its entirety, a software program in a short period of time is probably the dream of every owner and office manager in the world. In short, this software is designed to be easy enough to integrate even if you are running your entire company from the dashboard of your pick up truck or the comfort of your kitchen table.

John
Owner (USA)
Servizi ambientali, Lavoratore autonomo
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

First Class Service.

5,0 6 anni fa

Commenti: Arborgold has always been First Class in every opportunity we’ve had to interact with each other. They are tech support staff who I get to speak to the most offers second to none customer service with lightning fast responses to all my questions. Arborgold understands the value of a customer.

Aspetti positivi:

I’ve had demos with our competition, Arborgold keeps steps simple for efficiency and ease of use. They’re staff has always treated me extremely well addressing all my concerns and fast responses.

Aspetti negativi:

The biggest complaint I have is not being able to any invoicing, accounting, deposits from Mobile Estimator. There isn’t a good way for me to access any of this information while I’m out in the field. When working 12hrs out and about, to come home to get caught up on things I wasn’t able to do while I was out is a little frustrating.

Risposta di Tree Management Systems

6 anni fa

John thanks so much for your positive feedback! We really appreciate you and Rick's Plant Health care. Here's the great news... MobileEstimator is currently under technical development review, so there will be more features, including accounting and invoicing enhancements, arriving throughout this year.

Nancy
Consultant
, 51-200 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione
Fonte: SoftwareAdvice

Way too slow to be productive...

3,0 7 anni fa

Commenti: It's a very expensive software, maybe for a small tree or landscape company it would work but for us not cost effective.

Aspetti positivi:

ArborGold has a lot of capability and features. It's Industry specific so if your'e an Arborist, it has wonderful insight into your business and trade.

Aspetti negativi:

Its platform is access and it runs very slow. When generating reports especially, go get a coffee, do your nails and get lunch because it is a dog. I use Quickbooks too and got spoiled with there split second results. Also, customer service is great when you're buying the product and often absent when you own it. Then any custom reports you need is an upcharge. We switched back to QB...

Caitlin
Marketing and Advertising Manager (USA)
Servizi ambientali, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Personal Experience - Use of Arborgold and Contact with Support

5,0 5 anni fa

Commenti: Has helped streamline the work day and communications between the office and the folks out in the field. Anytime I have run into an issue customer support has been quick to help and easy to contact. They also seem to genuinely care about keeping your business running smoothly.

Aspetti positivi:

Many useful features. Arborgold communicates with many third-party apps and programs, such as Twilio and Google Maps, taking some of the work load off staff. Every single customer service representative I've interacted with has been top notch and incredibly friendly and helpful.

Aspetti negativi:

Would love to see more customization options with automated appointment reminders, such as changing or removing the time stamps.

Josh
Owner (USA)
Servizi ambientali, 2-10 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Positive

5,0 5 anni fa

Commenti: Very good. We are happy with this service.

Aspetti positivi:

Very professional and nice to show our clients a quality product.

Aspetti negativi:

Takes a while to understand how to utilize this software to fullest potential. Kind of expensive

Gabriel
Office Manager (USA)
Servizi ambientali, 2-10 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Exceptional Customer Support

5,0 4 anni fa

Commenti: Very positive

Aspetti positivi:

Customer support is quick to offer advice, solutions, or changes to improve functionality. Frequent updates and training videos are helpful to learn the variety of features.

Aspetti negativi:

Arborgold has many features of varying degrees of complexity. Sometimes it is difficult to navigate until familiar with the baseline functionality. This however, becomes extremely valuable once a business takes the time to really learn how to use the software. While it may be overwhelming at first, AG support is quick to offer guidance.

Risposta di Tree Management Systems

4 anni fa

Thank you for your positive review, Gabriel! We appreciate your great feedback about our support team. We're so happy Arborgold is helping you manage your business.

John
Plant Health Care Manager (USA)
Design, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Arborgold is definitely worth the money

5,0 5 anni fa

Commenti: During the times where I had run into those learning curves, someone from their amazing staff was right there to help me. (Sensitive Content Hidden), you all are awesome!

Aspetti positivi:

There are so many things that I'm enjoying about this software. One that stands out is their ability to make upgrades and changes that suit your company's needs.

Aspetti negativi:

Least thing I liked about the software was the learning curves. This software can do almost anything you can imagine.

Kimberly
Office Manager (USA)
Industria edilizia, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

[SENSITIVE CONTENT HIDDEN] is always so Helpful!

5,0 5 anni fa

Commenti: My experience with AG depends on the day. I do not like change so when they push out an update- seems a bit too much. Small change is good but the latest update was way to much for me.

Aspetti positivi:

I have to say I have relied on that little green "icon" to get questions asked and [SENSITIVE CONTENT HIDDEN] has always helped me get my questions answered.

Aspetti negativi:

Updates that effect the way we do things here as opposed to others. When I asked about a few of the changes I was told because other companies requested it. So I am not as important?

Brian
owner (USA)
Prodotti chimici, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Reps is AWESOME

5,0 6 anni fa

Commenti: Been with arborgold for about 11 years now and the customer service has been awesome.

Aspetti positivi:

I am writing this review because of the great customer support that reps provided me. He was prompt with the feedback from e-mails and when we scheduled a time to speak on the phone he called me at exactly the correct time. He was able to easily communicate what the issue was and how he could correct the problem for me. Furthermore, he moved some jobs in away that made my life much easier. VERY HAPPY

Aspetti negativi:

NOTHING. Whenever their is an issue, they are quick to resolve it. The updates they provide for the software keep us up to date.

Salma
Operations Manager (USA)
Industria edilizia, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Amazing

5,0 4 anni fa

Aspetti positivi:

There are many tools to help a tree company succeed and stay organized. Any time I am stuck with something I get immediate help and guidance. They have many webinars to help with everything!

Aspetti negativi:

Don't have any cons at the moment. Everything has been great!

Risposta di Tree Management Systems

4 anni fa

Thank you Salma for your review! We appreciate all feedback. We're so happy Arborgold is helping your tree care business effectively manage day to day operations!

Cassandra
Arborist (USA)
Servizi ambientali, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Annual Renewals

4,0 5 anni fa

Aspetti positivi:

I was really stressing annual renewals this year and Arborgold was there to help. After watching a webinar I saw that they could provide the support I needed. I was paired up with [SENSITIVE CONTENT HIDDEN], a support supervisor, he made the process so quick and easy and most importantly I am confident what got generated.

Aspetti negativi:

That I couldn't feel confident on my own.

Allison
CFO (USA)
Ha utilizzato il software per: Non specificato
Fonte della recensione

True Customer Relationship Management Software

5,0 9 anni fa

Commenti: If you're looking for a full CRM software, that's specific to the Green Industry, Arborgold is the answer.
There are several software providers out there, that perhaps know how to write software, but none of them actually know anything about the Green Industry. Most of what we found was a generic "any kind of service company" software, but all service industries and their corresponding challenges are a little different. Arborgold knows our industry from years of practical hands on experience in the Green Industry, and it really does show in how it functions.
If you want to take your business to the next level, and can't seem to do it on your own, you NEED Arborgold. - Are you tired of spending money to generate leads to get the phone to ring, to only lose the message and forget to call them back?
- Do you need help following up on bids you gave to a customer? How about automatically following up with them, without you having to remember to do it?
- Do you want to give your customers the ability to pay you instantly without having to call your office to make a payment?
- Do you struggle with trying to schedule your production and work orders? <-- Are you still using Excel or some huge list for this?
- How many hours a month do you spend on invoicing your customers? What if I told you it would only take you 5 minutes a month?
If you said Yes to any of these, then Arborgold will absolutely be able to help you take your business to the next level, and help you keep your sanity in the process. It may be a monthly cost to use Arborgold, but we'll be with them for years to come. I also can't say enough about the entire staff at Arborgold. They genuinely want to help you succeed, and that is something you just can't find anywhere else that writes and supports software.