Cos'è TOPdesk?

Il software basato sul cloud TOPdesk aiuta le aziende a offrire servizi migliori ai propri clienti. Con un software Help Desk di facile utilizzo e oltre 20 anni di esperienza, il software consente di gestire gli incidenti, creare flussi di lavoro e tenere traccia di tutte le configurazioni. Rendi i tuoi utenti finali più autosufficienti grazie al portale self-service. Oltre 4.500 organizzazioni in tutto il mondo utilizzano già TOPdesk per aumentare l'efficienza e migliorare la soddisfazione dei clienti. Vuoi sviluppare un servizio eccellente? Affidati a questo prodotto.

Chi utilizza TOPdesk?

TOPdesk fornisce una soluzione per i service desk di piccole aziende e grandi multinazionali, con un'applicazione che può essere utilizzata da dipartimenti di supporto come IT, risorse umane o strutture.

Video di TOPdesk
TOPdesk Software - 1 TOPdesk Software - 2 TOPdesk Software - 3 TOPdesk Software - 4 TOPdesk Software - 5

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Recensioni su TOPdesk

Punteggio medio

Nel complesso
4,5
Facilità d'uso
4,5
Servizio clienti
4,7
Caratteristiche
4,4
Rapporto qualità-prezzo
4,5

Recensioni per dimensioni dell'azienda (numero di dipendenti)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Trova recensioni per valutazione

5
58%
4
38%
3
4%
Jon
Jon
Chief Information Officer (UK)
Utente LinkedIn Verificato
Istruzione superiore, 501-1.000 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

From early engagement to beyond our successful full implementation, a thoroughly positive experience

5,0 5 anni fa

Commenti: It has overall been a really exceptional and rewarding engagement of a software supplier and implementation of their tool.

Aspetti positivi:

Easy to use UX, end-user focused and people-centric, fabulously engaging and innovative implementation consultants, modular building blocks, value for money offering, usable as a cross-organisation service desk, builds upon and improves existing rigour, attracts and converts even the digital wary, brilliant ongoing support and account management ... with us for the journey.

Aspetti negativi:

Although TOPdesk already offers many APIs and integrations, there are some of our more obscure legacy software that required new integration developing, however this is not really truly a representation of TOPdesks very comprehensive offering

Risposta di TOPdesk

2 anni fa

"It has overall been a really exceptional and rewarding engagement of a software supplier and implementation of their tool." Wow. That's what we strive for! Thank you Jon for your feedback and compliments.

Gábor
IT Business Analyst (Ungheria)
Settore automobilistico, 51-200 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Topdesk as a mid-tier ticketing tool

4,0 mese scorso Nuova

Commenti: In my late company, we introduced Topdesk, an English-created sw. to have a ticketing tool, capable of sending mails to the customers mostly.It turned out, it has a "customer self-ticketing" site, that would cost extra fee, but we left that out.The layout was very simple to handle, like an HTML based simple thing, too simple a bit.The multi-level user handling for my colls were a good feature, yet creating customers and bulkily it, was not easy sometimes.When we had a ticket ping-pong or system-generated tons of tickets, turned out we bulkily can not move them, finished them, but could delete them.The whole user journey and experience, comparing it to the big JIRA, just felt simple, sometimes inconvenient.Visualization of the received and processed letters sometimes were "shifted" every logo were saved as an individual picture.Topdesk is rather kind of a new name in the world of ticketing tools, but it has a potential, what one of their late Scrum Master also confirmed.There was an option to create an answer/comment for yourself in the ticket, but not send it to the customer.Topdesk can offer you a simple, cost-efficient, on-demand ticketing tool. Wise to ask for a demo to help you decide, which is the best for your requirements.

Aspetti positivi:

Fast and simpleOn-demand version available, reducing TOCSeparated e-mail update sending and ticket commentingAbility to create private commentsReasonable price per "agent"Customizable fields even in the data management partDelegation, access management and multi-level are usefulCan connect an e-mail address for processingSimple text editing

Aspetti negativi:

Simple layout, too simpleSome features are not available, like mass ticket movingAttachments and screenshots can not be embeddedMay charge you for additional featuresCodes, features coming from the centre3rd party tool integration would be a plusCustomer management could be betterRivals know more, not necessarily on a higher price

Utente Verificato
Support Technician (USA)
Utente LinkedIn Verificato
Assicurazioni, 1.001-5.000 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

TopDesk is a ticket system that has very basic functionality.

3,0 4 anni fa

Commenti: Gets the job done, but lacks a lot of common features that other ticketing systems have out of the box.

Aspetti positivi:

TopDesk is actively developing its product which is awesome! It is a good ticket system that gets the job done. I have had very little down time.

Aspetti negativi:

They lack a lot of features and functionalities that I grew used to with our old ticketing system. Mass manipulation of tickets is lacking. you can only mark tickets as completed or closed in their system, you cannot transfer to a operator/operator group on mass, or mass categorize. They only recently introduced a chat integration but you have to contract the chat service through a 3rd party so another cost.

Risposta di TOPdesk

4 anni fa

Sorry to hear you are having trouble with bulk updating. Perhaps this is something we could talk more about in a Dr. TOPdesk session! This is a free dedicated hour with an in-house TOPdesk consultant, where we can help you find a way around the issue and also show you some other cool TOPdesk tips and tricks. Get in touch if this is something you're interested in at https://www.topdesk.com/uk/dr-topdesk/. By the way, we are always looking for your input to drive new functionality, so please don't hesitate to communicate your feature request to our product managers on the TOPdesk Innovation Platform (https://tip.topdesk.com/).

Jasper
Business Analist (Paesi Bassi)
Commercio all'ingrosso, 51-200 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

TOPDesk Toppakket

5,0 3 mesi fa

Commenti: Door alle IT aanvragen via TopDesk te laten verlopen hebben we bij IT inzicht gekregen in de support aanvragen die we binnenkrijgen en de hoeveelheid tijd die nodig is om ze op te lossen. Dit is erg waardevol voor onze organisatie.

Aspetti positivi:

TOPDesk is wat mij betreft één van de fijnste ticket systemen waar ik mee heb gewerkt. Gebruikers kunnen eenvoudig tickets loggen, waarbij ze toch gedwongen worden de benodigde informatie mee te sturen. Daarnaast werkt de onderliggende workflow erg prettig om tickets te verdelen naar de juiste personen.

Aspetti negativi:

Kennisitems zijn niet altijd zichtbaar voor alle gebruikers. Het is mij niet duidelijk waarom dit onderscheid wordt gemaakt.

Giovanni Ficcadenti
Giovanni Ficcadenti
Guest Services Specialist (USA)
Utente LinkedIn Verificato
Internet, 10.000+ dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Cloud-based software.

5,0 2 anni fa

Commenti: It provides spectacular functions that allow you easily customizable construction. The interface is very intuitive. It enables you to automate emails speedily and easily. Its best feature is a self-service portal that helps to remove numerous doubts from consumers and avoids overloading the support staff who can keep their focus on consumers with issues. It provides a clear overview of open incidents. It can create KPI-based reporting. In simple words, it is an excellent tool to obtain information about consumers quickly. It addresses the issues, reports, and replies to the questions speedily. It offers operation management and object management very effectively.

Aspetti positivi:

It helps businesses offer the best services to their consumers. It enables you to create workflows, manage incidents, and keep track of configurations. It's design and installation are simple as compared to other ticketing systems. The customer support is excellent. The API enables you to build incorporations into other tools without dependence on marketplace applications. It enables you to monitor the activities of the department.

Aspetti negativi:

Creating reports is sometimes confusing. Also, creating workflow-based email prompts consumes much time and delays work for a couple of weeks. The events and actions modules are sometimes frustrating especially when triggers do not work. It has some limitations regarding chart building. The change process is confusing and requires regular guidance. It is pretty expensive. The installation process is quite tough. It does not allow users to update their profiles with additional details such as education, contact numbers, and links from social media forums.

Risposta di TOPdesk

8 mesi fa

Hi Giovanni, thank you very much for reviewing TOPdesk and the feedback. If there's anything we can do to help you please reach out. Happy to help.