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Mojo Helpdesk
Cos'è Mojo Helpdesk?
Mojo Helpdesk è un'app di help desk estremamente semplice per servizio clienti, richieste IT, richieste di manutenzione e altro ancora. Ecco 5 motivi per iniziare subito a utilizzare Mojo Helpdesk. 1) Comodo monitoraggio dei ticket direttamente dalla casella di posta. 2) Rapporti incorporati che consentono di misurare e migliorare la soddisfazione dei clienti, i tempi di risposta e altro ancora. 3) Riduzione al minimo delle esigenze di archiviazione e delle cronologie dei ticket archiviate sul cloud. 4) Strumento self-service che assicura il 50% in meno di ticket per l'help desk. 5) Prova gratuita di 30 giorni su qualsiasi piano!
Chi utilizza Mojo Helpdesk?
Responsabili di helpdesk e amministratori di sistema che necessitano di un helpdesk e un software di monitoraggio dei ticket per gestire le richieste di supporto interne e le richieste di assistenza clienti.
Hai dubbi su Mojo Helpdesk?
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Mojo Helpdesk
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Recensioni su Mojo Helpdesk
Wonderful features
Does what a ticket system is supposed to do and is easy to use
Aspetti positivi:
Ease of use. Connects to our G Suite apps for easy finding by users. Email replies also get added to the ticket stream
Aspetti negativi:
It can be difficult to filter for information at times. Also, the dashboard information only works for 30 days at a time so trying to get numbers for a 3 month period has to be done a month at a time
Risposta di Metadot
4 anni fa
Thank you for your review.
Alternative considerate:
Easy to use
Commenti: Overall it has been very easy to set up, use and onboarding everyone. Great value for money.
Aspetti positivi:
Onboarding was a breeze for internal agents and our clients. Also, we were able to contact support and connect with them to share our issues. They addressed one of the problems in their very next release update which was impressive.
Aspetti negativi:
Reporting could be better. Limited out-of-the-box reports. For anything additional, you have to revert to data export.
Helpdesk works quite well though there are couple of limitations that really should not be.
Aspetti positivi:
Simple and easy to use. Having minimum number of characters for Pros goes against simple and easy
Aspetti negativi:
There are certain limitations which does not make sense and there are no workarounds and support is helpful as most of the times answer is the fix/feature will be delivered sometime in future. I've been using Helpdesk for 1,5years and requests raised 1year back, has not been addressed.
Risposta di Metadot
4 anni fa
Thank you for your review.
The application has been very reliable and easy to deploy across an organization.
Commenti: Ease of adoption/acceptance by the user community. Transformed departmental workload from individual e-mail requests to departmental requests. By providing workload transparency at a department level the support model improved overall customer support. Minimized requests from falling through the cracks.
Aspetti positivi:
The ability to use forms to collect detail on support issues. Particularly info to drive metrics for continuous improvement efforts.
Aspetti negativi:
Functionality to prevent users from creating duplicate tickets. Duplicate tickets can impact metric reporting if not managed correctly.
Risposta di Metadot
4 anni fa
Thanks for your review. We are working hard to make Mojo a better product.
Handy, easy to use, economical, integrated Google support
Commenti: Workload accountability, job ticket queue management
Aspetti positivi:
Easy to use (frontend & backend) Multi-platform app support Customized ticket forms, as many as you want Handy knowledgebase portal supports FAQs, links, videos :-) Some FAQ type formatting options Knowledgebase content can be turned on/off for testing
Aspetti negativi:
Cannot copy or duplicate forms (for tweaking/repurposing) Severely-limited appearance/branding options A separate (printable) FAQ article Markdown Preview "cheat sheet" would be nice
