Mojo Helpdesk
Cos'è Mojo Helpdesk?
Mojo Helpdesk è un'app di help desk estremamente semplice per servizio clienti, richieste IT, richieste di manutenzione e altro ancora. Ecco 5 motivi per iniziare subito a utilizzare Mojo Helpdesk. 1) Comodo monitoraggio dei ticket direttamente dalla casella di posta. 2) Rapporti incorporati che consentono di misurare e migliorare la soddisfazione dei clienti, i tempi di risposta e altro ancora. 3) Riduzione al minimo delle esigenze di archiviazione e delle cronologie dei ticket archiviate sul cloud. 4) Strumento self-service che assicura il 50% in meno di ticket per l'help desk. 5) Prova gratuita di 30 giorni su qualsiasi piano!
Chi utilizza Mojo Helpdesk?
Responsabili di helpdesk e amministratori di sistema che necessitano di un helpdesk e un software di monitoraggio dei ticket per gestire le richieste di supporto interne e le richieste di assistenza clienti.
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Mojo Helpdesk
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Recensioni su Mojo Helpdesk
Cynthia
Wonderful features
Martin
Does what a ticket system is supposed to do and is easy to use
Aspetti positivi:
Ease of use. Connects to our G Suite apps for easy finding by users. Email replies also get added to the ticket stream
Aspetti negativi:
It can be difficult to filter for information at times. Also, the dashboard information only works for 30 days at a time so trying to get numbers for a 3 month period has to be done a month at a time
Risposta di Metadot
3 anni fa
Thank you for your review.
Utente Verificato
Alternative considerate:
Easy to use
Commenti: Overall it has been very easy to set up, use and onboarding everyone. Great value for money.
Aspetti positivi:
Onboarding was a breeze for internal agents and our clients. Also, we were able to contact support and connect with them to share our issues. They addressed one of the problems in their very next release update which was impressive.
Aspetti negativi:
Reporting could be better. Limited out-of-the-box reports. For anything additional, you have to revert to data export.
Utente Verificato
Mojo Helpdesk for Helpdesk and Customer service
Commenti: A good platform, offering a lot at an affordable price, that helps in the development and development of companies and institutions.
Aspetti positivi:
A good ticket management platform that is easy to use, facilitates many companies' work at an affordable price, works to solve many customer requests at the same time and with high efficiency, helps a lot in the performance of the customer service office and the information technology office, and is suitable for many organizations and institutions.
Aspetti negativi:
Some errors may occur in the work of the IT office, and the preparation of reports must be done more quickly, and some features need to be added.
Didzis
Helpdesk works quite well though there are couple of limitations that really should not be.
Aspetti positivi:
Simple and easy to use. Having minimum number of characters for Pros goes against simple and easy
Aspetti negativi:
There are certain limitations which does not make sense and there are no workarounds and support is helpful as most of the times answer is the fix/feature will be delivered sometime in future. I've been using Helpdesk for 1,5years and requests raised 1year back, has not been addressed.
Risposta di Metadot
3 anni fa
Thank you for your review.
Laura
Mojo-A really easy to use app and very useful
Commenti: I use it daily to create tickets, escalate tickets and also point our faculty and staff to forms that populate within Mojo. It works very well for all these things. The buttons look like buttons, intuitive design, easy to use. A couple things like searching for tickets with a search filter, were a bit confusing at first but i figured it out on my own within a minute.
Aspetti positivi:
Really easy to use app and very useful. It loads fast, requires no training really to pick up and start using because the design is really intuitive.
Aspetti negativi:
Not much, it is plain looking but I don't care.
