ResNexus

An easy way to manage your hotel

Commenti: It has been a Great software, I’ve been using this for over a year now and I can say that it has helped me a lot mainly because some of the features that the software includes I wasn’t able to do it before such as spa and other entertainment activities management, I will definitely recommend for those people who want to improve their services and their company.

Aspetti positivi:

I like that is a software that is easy to use, it helps you to have more control on different areas whether is your company or your hotel, for me many years I’ve been managing on the classic way but with this software things are just getting even more easy to do, I can let this software to do functions that not many people can do because and that’s what I like about the software.

Aspetti negativi:

It has some features that I didn’t like mainly because these are just features that you can do by yourself and it can also be done if you combine with other Arias, like housekeeping manage, so it will be better to let some of the features out and add a feature that allows me to promote my services so more people know about it.

Best software and support I have ever used

Commenti: Been a few years since I signed up with them and can highly recommend this company for a business like mine, vacation and short term rentals.

Aspetti positivi:

The Red Carpet Specialist [sensitive content hidden] I have had since the beginning has always been there for me when I needed help/questions - an amazing contact!! The tech support has either answered or called back within minutes to fix any problems. Only 1 time was this critical and they had me back up and running with in a very short time.

Aspetti negativi:

Absolutely nothing, service has been beyond my expectations.

Terrible setup process

Commenti: The customer service and setup process of this software is terrible. It's as if because you are paying monthly they want it to take as long as possible. To be fair our campground is not a simple campground and does have some complexities. However, their setup process started with trying to train us how to do reservations rather than making any effort to get us set up. There is absolutely ZERO documentation on how to setup the system. After two weeks of training calls where they focused on how to do basic tasks we finally stoppped them and pointed out that we need to set up the system first. This turned into weekly calls where we had to guide them on what we needed and even then things were done wrong. They say they will set it up for you, but everything they did was wrong and we had to go back over it. When we called to complain the response was "it's no big deal you just need to let us do it and we'll have you up next week." Then they gave us attitude about how we hadn't trained our people on using the system in the 2 months we'd been working on setting it up. We can't train people to use a system that isn't set up properly. We finally had them do a test import just to see what would happen and it was obvious that they didn't even look at the results as there were 10,000 lines of errors and every customer that was imported was wrong, the rate on every reservation was wrong. Everything was wrong. That was when we finally gave up. They simply don't care.

Aspetti positivi:

Best feature we saw on this product was how easy it was to setup site/room blocks that automatically released on certain dates.

Aspetti negativi:

It's not remotely customizable to your needs. As a campground a key feature should be site length, that's not an option. There's not even anything in the reservation process that asks for the length of a customer's rig (again a key need for any campground to ensure that you are putting people in sites that they fit). They have little to no written documentation on anything. No on-boarding/setup process that is laid out for you. You will be flying blind and will need to have a lot of time to figure things out on your own.

ResNexus is great Inn property management software

Commenti: Love working with the team, love how intuitive it is to use.

Aspetti positivi:

Service, functionality, the whole system is really easy to use and very intuitive. ResNexus is constantly updating and ensuring the customer is taken care of.

Aspetti negativi:

Wish reporting capabilities had more functionality

Trust & Feature Rich

Commenti: It's been spectacular. They do it all very well; functionality, features, & support and when there's room for improvement, they manage that well too.

Aspetti positivi:

I have full faith that whatever feature is technically possible to make the product more robust and capable, the ResNexus team will do it before anyone else. They seem to set the standard for the others to catchup to.

Aspetti negativi:

Only that the very valuable "Academy" is in winter in Utah. But I understand why.

Could not have grown my business without them!

Aspetti positivi:

Red Carpet Specialist are always there to answer any questions quickly. Ease of use. Features Report builder Website design

Aspetti negativi:

Literally nothing. They are amazing and I stand by their product 100%.

I highly recommend ResNexus.

Aspetti positivi:

For quite some time, I sought a solution for my small boutique hotel and eventually opted for ResNexus. Transitioning from my previous connectivity provider was seamless, thanks to the expert and highly competent guidance provided by ResNexus throughout the process. Every member of the ResNexus team, particularly [sensitive content hidden], stood by my side during the entire transition, remaining accessible and consistently ensuring that everything was taken care of wonderfully and reliably. I wholeheartedly recommend ResNexus.

Aspetti negativi:

Like all systems, there are always a few points that could be improved. However, from my perspective, these minor considerations have no bearing on the high functionality that ResNexus offers in my case.

New to resnexus

Commenti: Easy setup and ease of use and working with [sensitive content hidden] was great

Aspetti positivi:

Price, features and the ability to manage group reservationd.

Aspetti negativi:

Additional charge for texting feature. Reporting structure

A solid product that gets the job done!

Commenti: We've seen revenue grow with online direct bookings, our website traffic has increased using Resnexus websites, and their features make guest experience better (text messaging, etc.)

Aspetti positivi:

Easy to use - housekeeping features are awesome - easy to book very straightforward to follow just about everything. Employees who are not tech savvy have quickly learned how to use it for just about everything - the customer service is exceptional, they are a small business and act like one (in all the right ways). They don't come off as some inaccessible corporate monster - but rather, personable and very on top of things - at the same time, they are a top player in the industry and they keep adding new features, improving, and using the system gets better and better each and every day.

Aspetti negativi:

Can't think of much, to be honest...for us, it does the job, and it does it well!

Left hanging. Lost many days due to tech errrors

Commenti: They were unable to get credit card processor to work so I was unable to open our business via our website. When error was found, customer support ghosted us by going to a Bed and Breakfast conference and not replying to multiple requests for help.

Aspetti positivi:

Nice looking grid that shows room status.

Aspetti negativi:

Inability to provide what they claim to be able to provide.

Resnexus. Fantastic Property Management System

Commenti: We wouldn't use any other reservation and property management software. We are very happy.

Aspetti positivi:

Easy to use and does everything you can want. Customer service is fantastic.. Nothing is too much trouble and always very happy to help

Aspetti negativi:

Nothing.. And that is after using it for 10 plus years

ResNexus - like hiring a whole software and hotel management team

Commenti: Hotel reservations have expenses - credit card fees, third-party commissions, occupancy taxes, and, of course, monthly reservation software costs. The valuable expertise that ResNexus provides us has enable us to have ten times the revenue we would have without them - way more than enough to cover the expenses. That is to say, in the end we do not consider ResNexus an expense, it helps us earn way more money than it costs. We consider them our partners and could not be happier with their services.

Aspetti positivi:

ResNexus is one of the most professional companies I have delt with in any field. Running a hotel reservation system is very complicated. The system must integrate hundreds of different third-party booking sites, credit card processing companies, tax collection, and the front desk. ResNexus has this figured out and I can't imagine running the hotel without them. Our dedicated representative is very responsive, helpful, and encouraging.

Aspetti negativi:

We literally have no complaints about ResNexus. We get contacted frequently by other companies and we tell them all the same: we are very happy with ResNexus.

Thank you, Resnexus

Commenti: We purchase our in with ResNexus in place. we could have switched to another site and chose to stay for the great customer service and ease of use.

Aspetti positivi:

I love the ease of use in booking a reservation for a guest! I also love the text alerts, as we have, on occasion, had guests book shortly before a stay (literally from our driveway!). The alert allowed us to be sure we were home when they arrived.

Aspetti negativi:

We've not yet come across any dislikes.

Our best decision

Commenti: We did a lot of research prior to our decision and have been satisfied.
Support is the most important for us and we have been pleased. This past 2 years the support and relationship service has been stellar! We have never experienced the level of attention and follow up that we receive now. Huge appreciation for [sensitive content hidden]!

Aspetti positivi:

Ease of connecting with support staff to help when learning and making changes. So easy to learn front office uses.

Aspetti negativi:

Navigating some of the set up stuff on my own, which wasn’t a huge issue because there was always someone available to help.

Nes Rexus is a good system but the best thing is the Customer Support

Commenti: Overall good. I was not happy with the training should have focused more on operational functions. My manager made errors on outstanding balances reports

Aspetti positivi:

Good support and service, System easy to use

Aspetti negativi:

System needs some experience to learn, More effort needed for new users

Happy customer.

Aspetti positivi:

I like their professionalism, quick response to my needs. Easy to manage calendar on ResNexus .

Aspetti negativi:

I have nothing to say, I like everything about ResNexus.

Simply the Best

Commenti: Less time spent on reservations , deeper visbility into our business metrics - resulting in a more efficient and profitable business.

Aspetti positivi:

We evaluated several leading online reservation/propertty management platforms before selecting ResNexus and I can confidently say that we made the right choice.In addition to being a very functional and intuitive platform that addresses a number of business needs, ResNexus customer support is top notch. Specifically, our Red Carpet Professional - [sensitive content hidden] - is the best customer service partner I've experienced anywhere in my 30+ year career. She is always positive, professional, courteous and prompt to help.I wholeheartedly recommend ResNexus to any hospitality property owner.

Aspetti negativi:

Some of the third party inegrations take some work to implement - and some practice getting used to, but they are worth the effort.

Best Yet

Commenti: I really like Resnexus and wont be looking elsewhere for a very long time.

Aspetti positivi:

We have been using Reservation Nexus (Resnexus) for many years. They have been keeping up with the times and making changes to fit the market on a consistent basis. The web designer is easy to use and brings our website to the forefront of the competition. The have the best team for support. They work right with you to solve and issues and fix things asap.

Aspetti negativi:

The only thing I have been complaining all along about is the fact that new reservations do not 'pop up' for us to know there is a new reservation. This would be super helpful especially for last minute bookings. It is not feasible to keep checking emails or going into Resnexus Search to look to see if there is a last minute booking. Having a 'pop-up' letting you know this was a feature I had on another platform that I loved about it.

Resnexus hit's the spot!

Commenti: ResNexus solves common business problems related to booking and reservation management by preventing double bookings, automating manual tasks, improving communication with guests, and providing valuable data insights. The benefits businesses realize include streamlined operations, improved guest experiences, increased revenue, and enhanced decision making. ResNexus simplifies processes, minimizes errors, and optimizes efficiency, resulting in a smoother operation and increased customer satisfaction.

Aspetti positivi:

ResNexus has significantly simplified my business's booking and reservation management process. Its intuitive interface allows for easy navigation and setup. The comprehensive reservation management system handles bookings, check-ins, and check-outs seamlessly, while automating guest communication. Integration with third-party platforms saves time and reduces errors.

Aspetti negativi:

Although they have rolled out a mobile application for the system it is in the beta stages. the absence of a dedicated mobile app limits the convenience and flexibility of accessing ResNexus on the go. While the platform does offer mobile access, the streamlined app would enhance the user experience and make it even more convenient for users who frequently need to manage reservations and bookings while away from their computers.

Great Option for Campgrounds and Continuing to Improve

Aspetti positivi:

Ease of use and stream-lined processes. It is easy to create a new reservation and has much fewer clicks in the process than other systems. It's also easy to understand the information presented and does not require a lot of clicks and digging to find information like payment history, guest's previous stays, communication, etc.

Aspetti negativi:

Waiting list needs improvement and automation so that we don't need to remember to check it. Website Builder & management needs improvement so that employees can learn to use it with ease. Option for guests to create an online account to manage their own reservation would be a plus. It is currently very tedious and difficult to create/adjust rates. Reminders feature could be improved by clearing reminders from everyone's profile once it is marked complete. I would like to be able to add sites to a group of blocks from the grid. Integration with discount memberships like Good Sam's to allow input of membership ID when making an online reservation to verify their membership status. Better promotion/discount code features.

ResNexus Makes Our Reservation Management Easy

Commenti: I was not involved in the selection or setup of our ResNexus. However, I love working with the product. It has been easy to learn and use. Having a cloud-based product allows me, as Manager, to oversee daily operations and assist my staff in real time online.

Aspetti positivi:

I had to train myself. ResNexus was very easy to learn. There are many options to customize the system to meet your business needs.

Aspetti negativi:

I would like to have more options with the payment section in Group Reservations; the ability to add a payment that is not tied to a particular guest, to be held "on account", then applied at a later date.I would like to have more options in report generation; the ability to apply as many filters as we need to create a super customized report in various areas.

Superior Customer Service for Reservation Platform

Commenti: We've used ResNexus almost as long as they've been in business. Our business has been operating since 1985, going from hand written reservations to ResNexus. They are wonderful to work with and always ask for feedback to enhance the product.

Aspetti positivi:

ResNexus has similar features to other reservation platforms. However, they are by far the best for customer service and support. The product is easy to use, customizable and affordable.

Aspetti negativi:

Back office does not have an easy to use/navigate hand-held option.

Fantastic all around reservation system

Commenti: Great experience. I will continue to use this system as I find it easy to use for the most part and my customers find it user friendly

Aspetti positivi:

Booking grid, reporting and user friendly.

Aspetti negativi:

The promotion pkg input gets confusing on how to make them show up in the enhance your stay option. I always forget where I need to go to create the codes and then add them. They also show up even after I want them to expire.

Bed and Breakfast

Commenti: Overall I love the product. I would like a way to allow guests to pay without me having to call them when special payment options are made or charges fail.

Aspetti positivi:

Ability to manage and move reservations

Aspetti negativi:

Ability to rebill upon charge failure without a call

ResNexus Review

Commenti: Great service, great people and easy to use

Aspetti positivi:

So far I like almost everything. It is easy

Aspetti negativi:

I haven't found anything yet in the time we have use it