--- description: Scopri le funzionalità di SolarWinds Service Desk, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: SolarWinds Service Desk - Prezzi, recensioni, informazioni - Capterra Italia 2026 --- Breadcrumb: [Home](/) > [Software per la gestione degli asset IT](/directory/30077/it-asset-management/software) > [SolarWinds Service Desk](/software/129478/solarwinds-service-desk) # SolarWinds Service Desk Canonical: https://www.capterra.it/software/129478/solarwinds-service-desk Page: 1 / 24\ Avanti: [Next page](https://www.capterra.it/software/129478/solarwinds-service-desk?page=2) > Samanage è la piattaforma di help desk IT più recensita e più votata. Leggi cosa ne pensano i clienti\! > > Verdict: Rated **4.6/5** by 577 users. Top-rated for **Lo consiglieresti?**. ----- ## Panoramica ### Chi utilizza SolarWinds Service Desk? Ideale per aziende di qualsiasi dimensione, di qualsiasi luogo, con organizzazioni IT sofisticate che desiderano fornire un servizio superiore ai propri clienti interni (dipendenti e altri richiedenti interni). ## Quick Stats & Ratings | Metric | Valutazione | Detail | | **Nel complesso** | **4.6/5** | 577 Recensioni | | Facilità d'uso | 4.6/5 | Based on overall reviews | | Assistenza clienti | 4.6/5 | Based on overall reviews | | Rapporto qualità-prezzo | 4.5/5 | Based on overall reviews | | Funzionalità | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Lo consiglieresti?) | ## Informazioni sul fornitore - **Azienda**: SolarWinds - **Area geografica**: Tulsa, USA - **Founded**: 1999 ## Commercial Context - **Prezzo di partenza**: 39,00 USD - **Modello tariffario**: (Versione di prova gratuita (free trial)) - **Target Audience**: 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000 - **Deployment & Platforms**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Android (mobile), iPhone (mobile), iPad (mobile) - **Lingue supportate**: arabo, bulgaro, catalano, ceco, cinese, cinese tradizionale, coreano, croato, danese, ebraico, estone, finlandese, francese, giapponese, greco, hindi, indonesiano, inglese, italiano, lettone, lituano, malese, norvegese, olandese, polacco, portoghese, portoghese brasiliano, portoghese europeo, rumeno, russo, serbo, slovacco, sloveno, spagnolo, svedese, tedesco, thailandese, turco, ucraino, ungherese, vietnamita - **Available Countries**: Arabia Saudita, Argentina, Australia, Austria, Bahrein, Belgio, Benin, Bolivia, Brasile, Canada, Cile, Cina, Colombia, Corea del Sud, Costa Rica, Danimarca, Ecuador, Emirati Arabi Uniti, Filippine, Finlandia and 50 more ## Funzionalità - Accesso/Controllo remoto - Analisi delle spese - Assistenza clienti - Avvisi/Notifiche - Barcode/Ticket Scanning - CRM - Catalog Management - Comunicazione multi-canale - Controllo accessi/Autorizzazioni - Controllo del processo di valutazione - Dashboard - Database clienti - Gestione degli audit - Gestione degli ordini d'acquisto - Gestione dei biglietti - Gestione dei comandi interni - Gestione dei contenuti - Gestione dei fornitori - Gestione dei ticket di assistenza - Gestione del rilascio - Gestione dell'accordo sul livello di servizio (SLA) - Gestione dell'inventario - Gestione della configurazione - Gestione della conformità - Gestione della knowledge base - Gestione della posta in arrivo - Gestione delle attività - Gestione delle capacità - Gestione delle conoscenze - Gestione delle mansioni - Gestione delle modifiche - Gestione delle richieste - Gestione di call center - Gestione di incidenti - Gestione utenti - Inventario delle licenze - Monitoraggio dei cespiti - Monitoraggio delle licenze - Monitoraggio delle risorse IT - Monitoraggio dello stato - Portale self-service - Rapporti IT - Rapporti sugli incidenti - Real-Time Monitoring - Ricerca del testo completo - Risk Analysis - Sicurezza dei dati - Sistema plurilingue - Strumenti collaborativi - Valutazione dei rischi ... and 41 more features ## Integrations (27 total) - Automox - Azure Active Directory External Identities - Dameware Remote Everywhere - Dropbox Business - Gmail - Google Analytics 360 - Google Chrome - Google Drive - Google Workspace - Harvest - Jamf Connect - Jira - LogMeIn Central - LogMeIn Rescue - LogMeIn Resolve ... and 12 more integrations ## Opzioni di supporto - Email/Help desk - FAQ/Forum - Knowledge Base - Assistenza telefonica - Assistenza diretta 24 ore su 24 - Chat ## Categoria - [Software per la gestione degli asset IT](https://www.capterra.it/directory/30077/it-asset-management/software) ## Categorie correlate - [Software per la gestione degli asset IT](https://www.capterra.it/directory/30077/it-asset-management/software) - [Software di IT Management](https://www.capterra.it/directory/10001/it-management/software) - [Software per Help Desk](https://www.capterra.it/directory/30008/help-desk/software) - [Software per la gestione dei servizi IT](https://www.capterra.it/directory/30672/it-service/software) - [Software per la risoluzione delle problematiche](https://www.capterra.it/directory/30675/issue-tracking/software) ## Alternative 1. [ManageEngine Endpoint Central](https://www.capterra.it/software/170018/manageengine-desktop-central) — 4.6/5 (1355 reviews) 2. [Freshservice](https://www.capterra.it/software/132997/freshservice) — 4.5/5 (642 reviews) 3. [Action1](https://www.capterra.it/software/180609/action1-rmm) — 4.9/5 (237 reviews) 4. [JIRA Service Management](https://www.capterra.it/software/138769/jira-service-management) — 4.5/5 (756 reviews) 5. [SysAid](https://www.capterra.it/software/107225/sysaid) — 4.5/5 (503 reviews) ## Recensioni ### "Great IT Support App For Technicians" — 5.0/5 > **Jesse** | *20 agosto 2025* | Software informatici | Recommendation rating: 8.0/10 > > **Vantaggi**: I personally like how it is easy to view helpdesk tickets, update them, and then close them. Additionally, having a feature where you can search for users in your organization and the ticket history for them is a true bonus. > > **Inconvenienti**: The UI is not very user friendly. Additionally, there isn't a mobile app for IT support technicians, which would be helpful since many techs work outside of an office space. ----- ### "Solarwinds enabling Service Delivery to Excel" — 5.0/5 > **Richard** | *1 luglio 2025* | Proprietà immobiliari | Recommendation rating: 9.0/10 > > **Vantaggi**: Custom attributes assist with multi-faceted teams, SLA, and Service management designed with a Service Desk that manages with Value. Compared to other tools, it excels and allows a full overview of all teams using the desk with interactive dashboards to assist the Management team. > > **Inconvenienti**: Some elements require a lot of thought, Service Catalogs, but overall, an OOB experience that did not hinder progress to launch the new desk. > > Great product, finally working as we want, initial teething problems, but overall it works really well, integrated with all teams across different continents, with the abilit to hand off tickets seamlessy. ----- ### "A review of solarwinds" — 3.0/5 > **Santiago** | *9 agosto 2022* | Gestione formativa | Recommendation rating: 8.0/10 > > **Vantaggi**: There is no nonsense involved with this software. A lot of time feels like its lost in options that offer too much customization. You are able to distinctly view what your responsibilities are to your department and work from there. > > **Inconvenienti**: Its too simple. It makes for a cluttered looking interface, unfortunately. While this is no major problem, any lack of self-discipline can lead to a very messy ticket queue. > > It was my first help desk product and has been one of my favorites sense. Besides controller restrictions and how that can impeded closing a ticket, it worked great and, at its core, was a strong helpdesk product that removed the overbearing micromanagement you might see in other options. ----- ### "How did I like using Solar Winds Desk" — 4.0/5 > **Utente Verificato** | *10 dicembre 2025* | Servizi e tecnologie dell'informazione | Recommendation rating: 7.0/10 > > **Vantaggi**: I most liked the ease of use and the user interface was very intuitive. The dashboard made it easy to navigate and use. > > **Inconvenienti**: The biggest issue was the cost per device. The other downfall is the invoicing module was primitive and did not include a recurring feature. > > The overall experience was decent. The user interface was smooth and easy to use and made the experience intuitive. ----- ### "Solarwinds has an excellent ticketing system" — 4.0/5 > **Lillian** | *21 agosto 2023* | Ospedali e sistemi sanitari | Recommendation rating: 8.0/10 > > **Vantaggi**: Users can see where their requests are in the IT department's queue, and the department can stay organized. A revolutionary advance in Service Desk/Help Desk ticketing systems. Enabled IT support staff to generate user-specific support tickets with greater specificity. They all fulfilled different functions. > > **Inconvenienti**: The SolarWinds app did not provide the end user with many options to create their own ticket. We switched to local JIRA because it used to avoid self-service. > > It's been a long time since I last logged a help desk ticket. I think they've made some amazing improvements to their service, and now they can hold their own against JIRA and their entire suite. ----- Page: 1 / 24\ Avanti: [Next page](https://www.capterra.it/software/129478/solarwinds-service-desk?page=2) ## Links - [View on Capterra](https://www.capterra.it/software/129478/solarwinds-service-desk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data