SolarWinds Service Desk
Cos'è SolarWinds Service Desk?
Samanage è la soluzione di help desk IT più recensita e più votata. Il suo service desk semplifica le attività complesse e automatizza quelle di base, fornendo una vasta gamma di metriche, report e configurazioni, senza alcun sovraccarico. Samanage consente di seguire facilmente il framework ITIL, di ottenere una rapida risoluzioni dei ticket e migliorare gli SLA, evitando di sprecare meno tempo a ripetere la stessa attività più e più volte. Fornisci servizi più veloci e intelligenti e smetti di lavorare sotto pressione.
Chi utilizza SolarWinds Service Desk?
Ideale per aziende di qualsiasi dimensione, di qualsiasi luogo, con organizzazioni IT sofisticate che desiderano fornire un servizio superiore ai propri clienti interni (dipendenti e altri richiedenti interni).
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SolarWinds Service Desk
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Recensioni su SolarWinds Service Desk
Krishna
It is simple to implement, administer, and update
Commenti: In my opinion, web-based program solutions are the way of the future, and SolarWinds is right there with them. I truly mean it when I say I'd want to switch to SolarWinds because of the ease with which everything can be done from a web browser.
Aspetti positivi:
I like that we can measure time, open rates, add project and task users, and connect files to our projects and tasks. This is a must-have for me in my current position. It's a great way to stay on top of tasks. All task updates are sent to you in real time. Support and asset management use cases are at the bleeding edge of this technology here. An good solution that meets the majority of ITSM criteria is available.
Aspetti negativi:
The task arrangement for submitting new tickets might be a little complicated at times. Most users won't be able to see or realize how much backend setup is required, thus someone has to do it or teach them.
Sarah
An excellent tool for service management
Commenti: For the most part, Solarwinds Service Desk is utilized for automating incident generation through integration and reducing the amount of human work required. Custom dashboards make it possible to see the weekly, monthly, and yearly trends in various types of tickets, such as incidents, requests, changes, and issues, and to perform analysis.
Aspetti positivi:
It offers a wide range of functions, such as incident tools and an employee support site. In addition, the user interface is simple and clear. To reassign requests, learn about what happened, and access the information you need is simple. I no longer have to worry about maintaining the backend systems. Instead of getting bogged down in making sure all systems are up-to-date, we can concentrate on our business and providing excellent customer support.
Aspetti negativi:
When a ticket is being updated, the user is not informed that the ticket is in the process of being updated. Moreover, the fact that the search engine does not provide slack binding should be stressed more strongly. During the dynamic page refresh, the page becomes unresponsive.
Jacquelyn
It's like I have a personal IT Team standing by...
Commenti: It has been very encouraging. Working with such a great team definitely takes the stress out of worry about what ifs.
Aspetti positivi:
The communication and the care everyone takes in their work. They communicate with me and work together to ensure that all of my issues are resolved and that there is nothing else that they can do to help.
Aspetti negativi:
Nothing so far. I have had nothing but positive experiences with everyone I have worked with at Solar Winds.
Dan
Alternative considerate:
On-Premise product thatrequires some hefty configuration
Commenti: We needed a product that did not cost much and would obey ITIL standards.The tool does the above, but it requires vast knowledge on how to set up, admin and implement changes.The end users seemed to go along with the tool, but when basic changes needed to be made, you always looked for the one person who knew how the original setup was done, as it was the only way of making the changes safely.
Aspetti positivi:
I like the securityI like the interfaceI think it's a fairly good value as we bought a perpetual license.ROI is fairly good.
Aspetti negativi:
It is hard to configure, relying on the command line to do many things and not easy to train admin users on administrating this tool.
Shayla
The tool is fantastic for managing incidents
Commenti: For IT issue management, change management, and software purchase approvals, we utilize SWSD. Users may see where their requests stand in the IT department's queue, and the department as a whole can stay organized.
Aspetti positivi:
This incident management software is a tried-and-true classic, with a user interface that's friendly to both IT pros and regular folks. It serves our purposes without overwhelming us with extra features we won't need.
Aspetti negativi:
More views, like a tiled one, might be helpful for examining incidents or shifts. At this time, just a bulleted list is accessible. More dashboard widgets would be welcome, too.
