LineLeader by ChildcareCRM

Run my business through it!

Commenti: Run my business from it and we've been growing 60% every year!

Aspetti positivi:

What I like most about childcareCRM is the price for what I do. I've tried Infusion soft before and others. They are great but it would have costed me an arm and a leg to have it customized for my business. Some of the reasons I chose childcareCRM over others was 1. price, 2. how customized it is to my business, 3. they customer service.

Aspetti negativi:

What I like least about childcareCRM. It is not the easiest to have someone trained in. I think the UX could be improved. Nevertheless I still give it a 10/10.

Childcare CRM to track leads

Commenti: Overall, I have had excellent experiences with the professionals that work in the customer service department and check to make sure that I am continuing to do well while operating the software.

Aspetti positivi:

I love that this software takes our extensive waitlist and makes it manageable to keep up with correspondence and questions so that those on the waitlist feel like we forgot about them or lost their information. The templates speed up the email process and with it being automated I don't really have to think about it.

Aspetti negativi:

I have had a few struggles with the app connection when trying to use the Childcare CRM app on my phone/iPad. I have had some difficulty with bringing up my to-do list for follow up while working remotely. I can easily remedy this by logging into the full website though.

Could be More User Friendly

Commenti: We are using ChildCareCRM as our place to manage all incoming leads across our sites. We have been able to integrate with our website which has been good and important. However doesn't necessarily integrate that well or easily with out system that we use to manage families once they are enrolled and attending our schools. Also doesn't display information from our application that well. Overall my experience with ChildCareCRM has been quite good and met most of our needs but I definitely think that it could be better and with more customizations would be able to better meet our needs.

Aspetti positivi:

The organization of leads is good and the layout in which the lead information is provided is simple and straight forward with a clean look. Really like to ability to schedule reports have them come automatically to my email as well as be available once I log in to my account. Also like the ability to conveniently manage and access multiple locations; for someone who is an administrator but sometimes a user at specific locations this is important. Like the bar graph view to get a quick overall look of where each location is at with their leads.

Aspetti negativi:

Don't like that you don't have the ability to add or remove status names/titles, would be better if we were able to customize this to meet our needs. Also don't like that you don't have the ability to manage notifications on a more specific/detailed level versus just on or off. The drip campaign feature is somewhat difficult to figure out and use even after watching the videos provided on the CRM support page. Customer support through the website isn't always super responsive, occasionally takes a significant amount of time or escalation from our account manager before receiving an adequate answer. Also was let down by the actual capabilities of ChildCareFORMS versus what we were told it was going to be able to do. And the implementation process took significantly longer than expected. Merge and duplicate functionality doesn't always work that well or seamlessly especially if its a merge/duplicate across multiple locations.

Fantastic Software Choice for Child Care Proviers

Commenti: The experience has been good.

Aspetti positivi:

This software helped us finally get our arms around the incoming funnel of potential new clients. The systematic process of moving the leads through the process has helped us better structure our marketing and enrollment process.

Aspetti negativi:

The software has almost too many options. Beginners beware, this software is not for the non-tech savvy user. You must have some sort of technical ability to navigate through the different screens. Some of the features are buried in menus which are not intuitive. They are not difficult to find once you know where they are located, but the features are not where you might think they would naturally fit.

Childcare CRM Review from childcare company with 50+ locations

Commenti: We pride ourselves on utilizing the top systems in the industry and believe ChilcareCRM to be one of the best.

Aspetti positivi:

The system is so robust to ensure there is a complete touchpoint process for leads coming in. The whole process to bring a family in and track all of the tasks needed through the process to start the family is great. We use the communication tool as our main way to communicate with families.

Aspetti negativi:

We would like some more options to customize certain categories and a PCI compliance for data/forms.

Childcare Software for Waitlist

Commenti: Although I was very excited to have this software - my google spreadsheets seemed easier to use. They difficulty and clutter of the tasks and different explanations of stages made it extremely hard to navigate. The software was supposed (and advertised) to be compatible with the parent communication app we used - but unfortunately, the flaws in the system made it impossible to connect the two.

Aspetti positivi:

The idea of the software is great and HIGHLY needed in Childcare settings.

Aspetti negativi:

The features are great on paper. Unfortunately, the execution of the features are flawed. It is too hard to move individuals from stage to stage in the enrollment process.

Good Basic CRM for Child Care

Commenti: This was a great system to help us keep track of our leads. The company is growing in directions that we don't need. If we were a start-up, we might consider more of the new features.

Aspetti positivi:

Easy to set up with decent customer support.

Aspetti negativi:

I am not a fan of the new interface and I don't use the new features that have been developed.

Keep your school full!

Commenti: So far, my experience has been great!

Aspetti positivi:

I like that you can continue to make contact with families who hit our website- we can keep sending them little notes about our program hoping to entice them. Even after a tour, it is nice to be able to follow up with families.

Aspetti negativi:

There are a lot of steps to it and it does require getting into it everyday to fully manage it.

Robust CRM with a lot of great features

Aspetti positivi:

The communication automations and ease of scheduling tours has dramatically impacted our business for the better-- our leads are being contacted without any staff involvement and overall the system works well for our business.

Aspetti negativi:

The mobile functionality could be improved, as of now it is all but non-existant.

Complicated system in organizing how to boost your schools enrollment

Commenti: It helps you come up with a email system of boosting enrollment for your school. Also helps you organize the inquiries that come into your school.

Aspetti positivi:

The software has great ways to email parents, soon to be parents and more, but it is a complicated system and takes awhile to learn how to use. Our school personally had so many technical issues which potentially lost us business instead of helping us with business. It does help organize things though.

Aspetti negativi:

There are too many technical issues and although the customer support tries to help, the issues costs us business and were extremely frustrating.

Game Changer

Commenti: Before we implemented ChildCare CRM, I was having to hunt down leads on pieces of paper and sticky notes. Teachers were forgetting to tell me about phone calls. Parents would forget their tour times and dates. Follow up was not even a thing!
Now we have a link on our website that takes you straight to a form that goes into ChildCareCRM. That allows us to received leads even when we are closed! Drip campaigns handle our follow up! We can see who has received our communications and opened them.
This software truly has been a game changer!

Aspetti positivi:

This program allows me to get rid of the endless sticky notes, staff having to remember who called and keeping straight which parent is which. We are able to put plenty of information in order to truly customize the experience for the family, as well as have great information to pass on to the teachers. Being able to track emails and communication is invaluable!

Aspetti negativi:

It does take some time to learn and remember all the different things. I struggled with drip campaigns and templates, BUT the customer service is great and able to walk you through anything you need help with!

Drastically Increased Our Enrollment!

Commenti: We have used CRM for over three years and are constantly learning new things and making changes and updates. I run monthly reports from CRM to show our schools progress in enrollment and their efficiency using the system. Their reports are incredibly easy to understand and can be modified to show you exactly what you want to see. I would never switch away from this system and have been recommending it to other owners in our franchise. If you are looking to increase your enrollment and see how well your marketing dollars are being spent you need to use ChildCare CRM.

Aspetti positivi:

My favorite feature about ChildCare CRM is that it is 100% customizable. We set up our CRM to follow best practices and made some tweaks, but our Directors have the ability to customize it even further. This system has made our sales process manageable and straight forward. Some of our Directors are not tech savvy and they are able to run this system smoothly. My favorite aspect is the email and text templates that make our Directors lives easier.

Aspetti negativi:

Because we have customized our schools so much, sometimes our Directors become overwhelmed but it has not been anything they cannot handle. We always have to remember that CRM was not just created for us and the things we may dislike about it could be another schools favorite aspect.

What Would I Do Without CRM?

Commenti: I have been a Director of a Child Care Center for seven years. I have used this software for all of these years and it has made my job all the more easier!

Aspetti positivi:

This software keeps me so organized. Being a Director of a child care center, organization is essential for running an effective business. I am able to track my communication with families as well as stay on top of future start dates and tasks.

Aspetti negativi:

If I had to critique CRM and think of something that I would improve that would be difficult to do. The customer service is impeccable and the overall efficiency of the software itself is too.

We love Childcare CRM

Commenti: Childcare CRM has made my job exponentially easier as the company's Enrollment Specialist! We have increased enrollment greatly and I attribute a huge part of that to Childcare CRM....and my winning personality of course!!

Aspetti positivi:

It has made keeping up with leads so much easier! I went from keeping track on spreadsheets to this! It makes my life SO MUCH BETTER!

Aspetti negativi:

I think the reports are great! I just need to become more versed in them

It's a huge part of our business. I can easily manage the workflow of everyone.

Commenti: Accountability and clarity

Aspetti positivi:

It keeps you accountable. A lot more affordable than other software that do the same thing. Since using it you've not dropped any balls.

Aspetti negativi:

I don't have that many cons. If they could improve the emailing options that would be awesome. But it is a pretty strong software. I wish you could easily set up automation/other workflows based on the service.

Can't image my job without CRM!

Commenti: I have used this as a director and have been amazed on we every enrolled families with out it. As the Enrollment Specialist, this makes my job so much easier to enroll new families for 5 locations. Any time I have a question everyone is eager to help!

Aspetti positivi:

We have 5 centers and we are able to keep all of our families in one system for me to be able to contact. It keeps on track for follow ups, be able to email or text groups, send out massive emails, and to make personable for families. Everything is one spot!

Aspetti negativi:

At this time, there isn't anything. This makes my job so much easier!

This has helped me increase contact and enrollment. I have achieved full enrollment and been able t

Commenti: Higher enrollment, better communication and follow up

Aspetti positivi:

keeps information of past customers so I can see if a family has left one of our other schools in poor standing. Aleving me of the problem of dealing with poor behaviors or families that had a track record of not paying or had poor attendance. I also have been able to reconnect with families who have been on a wait list when their child has aged into another classroom that has openings.

Aspetti negativi:

At times I have found that the alerts continue to pop up after I have cleared them. Also I would like to have more options to be able to give more description to each family and reasons of enrolling or disenrolling

Happy Multi User

Commenti: Experience using the program has been efficient and easy!

Aspetti positivi:

Being able to see where clients are in que! The easy follow up to stay in contact with prospective clients.

Aspetti negativi:

None at this time that I can think of. Very happy!

Exceptional Customer Service and Intuitive Software

Commenti: This software has helped enormously with our school enrollment and specialty classes. I love that it is cloud based and I have access to it anywhere so I can respond to inquiries from home or while traveling. My lead information is organized in an easy to manage way. Team at Child Care CRM has been a tremendous help and is always ready to answer any questions I have. We have been extremely pleased with all the support we've received.

Aspetti positivi:

Easy to log and track information. Keeps all of my leads organized and allows for easy follow-up with families. Extremely fast customer service that responds to my questions with clear guidance and information.

Aspetti negativi:

I wish the tour and meeting schedule would communicate with my Google calendar

Helpful for childcare inquiries

Commenti: Overall we have had a good experience with CRM. It is helpful for checking in with families that want to inquire about our center. COVID put a little bit of a damper on our attendance and CRM has been helpful to organize previous inquiries and check in with them.

Aspetti positivi:

We use this site daily to be able to gather inquiries for childcare. It is connected to our company site and is easy for parents to use.

Aspetti negativi:

It was really hard to get it to connect to our Procare software to be able to import information into the system easily.

Childcare CRM

Aspetti positivi:

I like that it tells me when the emails I sent out are being opened by the person receiving it.

Aspetti negativi:

When I have to change a child from new lead to enrolled it is a bit of a process and it takes a while. Im not a fan of how long it takes

Childcare Information

Commenti: Mediocre as far as learning all the tricks that CRM offers. Getting better all the time. Support is always awesome when I have questions.

Aspetti positivi:

I love the information that is automatically sent to our Procare reporting.

Aspetti negativi:

It does not always communicate properly with procare. I would like to be able to attached documents to send to families also.

Child Care CRM increases productivity, reporting and engagement

Commenti: I was very happy with my use of Child Care CRM and the assistance of their team to make it successful.

Aspetti positivi:

The reporting capabilities for Child Care CRM are very detailed and may be run on many different criteria to analyze data for improved processes, company growth and increased revenue.

Aspetti negativi:

The system may be time consuming to use with data input, however, many fields may be integrated with the website or campaign for increased automation.

i love the program. i like the out reach i can do with the parents

Commenti: yes

Aspetti positivi:

the communication peace. i love the fact i can email and call them right away. i love that if gives you jobs to do. helps withthe reminders.

Aspetti negativi:

i dont like that there is not a waiting list for parents that are in between finding a school. the waiting list should be for kids, that we have reasched out that arent looking right now

great CRM

Commenti: n/a

Aspetti positivi:

It is easy to use and it is very user friendly

Aspetti negativi:

I have yet to find any negatives within the platform