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Cos'è Synchroteam?

Gestisci in modo efficiente il personale mobile, semplifica i processi aziendali e ottimizza i costi con il software di gestione dei servizi esterni (FSM) di Synchroteam.
Synchroteam offre funzionalità di monitoraggio, pianificazione, smistamento, calendario, gestione dei lavori, creazione di report, CRM, fatturazione e mappe. SaaS basato sul cloud con applicazioni mobili per iOS e Android. Si integra con Quickbooks, Salesforce e Zoho.
Crea la tua prova gratuita in meno di 1 minuto e organizzati con una soluzione per il servizio esterno economica, potente e personalizzabile. Supporto dal vivo.

Chi utilizza Synchroteam?

Il software per la gestione dei servizi esterni Synchroteam è ottimale per PMI e grandi imprese dei settori HVAC, elettrico, ispezioni, disinfestazioni, idraulica, manutenzione, pianificazione e sicurezza.

Dove si può implementare Synchroteam?

Basato sul cloud
Locale

Informazioni sul fornitore

  • Synchroteam
  • Fondata nel 2000

Assistenza di Synchroteam

  • Assistenza telefonica
  • Chat

Disponibilità per Paese

Andorra, Arabia Saudita, Argentina, Australia, Austria e altri 85

Lingue

ceco, cinese tradizionale, francese, inglese, italiano e altri 8

Synchroteam prezzo

Prezzo di partenza:

36,00 USD/mese
  • Sì, offre prova gratuita
  • Sì, offre versione gratuita

Synchroteam dispone di un piano gratuito e offre una versione di prova gratuita. La versione a pagamento di Synchroteam è disponibile a partire da 36,00 USD/mese.

Informazioni sul fornitore

  • Synchroteam
  • Fondata nel 2000

Assistenza di Synchroteam

  • Assistenza telefonica
  • Chat

Disponibilità per Paese

Andorra, Arabia Saudita, Argentina, Australia, Austria e altri 85

Lingue

ceco, cinese tradizionale, francese, inglese, italiano e altri 8

Video e immagini di Synchroteam

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Caratteristiche di Synchroteam

  • Accesso da dispositivi mobili
  • Accesso offline
  • Acquisizione di firme tramite cellulare
  • Acquisizione di immagini
  • Aggiornamenti in tempo reale
  • App per dispositivi mobili
  • Appuntamenti ricorrenti
  • Archiviazione di documenti
  • Avvisi tramite cellulare
  • Avvisi/Notifiche
  • Branding personalizzabile
  • CRM
  • Calcolo delle ore di straordinario
  • Contabilità integrata
  • Controllo accessi/Autorizzazioni
  • Controllo degli orari di lavoro
  • Controllo ore e spese
  • Creazione delle commesse
  • Creazione di report/analisi
  • Cronologia clienti
  • Cronologia dei servizi
  • Database clienti
  • Database contatti
  • Database impiegati
  • Elaborazione di pagamenti
  • Fatturazione e contabilizzazione
  • Firma elettronica
  • GPS
  • Gestione appuntamenti
  • Gestione degli ordini di lavoro
  • Gestione dei calendari
  • Gestione dei modelli
  • Gestione dei moduli
  • Gestione dei progetti
  • Gestione dei subappaltatori
  • Gestione dei tecnici
  • Gestione del flusso di lavoro
  • Gestione del lavoro
  • Gestione del personale
  • Gestione dell'inventario
  • Gestione della clientela
  • Gestione della conformità
  • Gestione della disponibilità
  • Gestione della flotta
  • Gestione della posta elettronica
  • Gestione delle buste paga
  • Gestione delle fatture
  • Gestione delle ferie
  • Gestione delle immobilizzazioni
  • Gestione delle ispezioni
  • Gestione delle prenotazioni
  • Gestione delle prestazioni
  • Gestione delle spedizioni
  • Gestione di contratti/licenze
  • Gestione di documenti
  • Gestione foglio presenze
  • Importazione/Esportazione di dati
  • Individuazione delle competenze
  • Informazioni in tempo reale
  • Integrazione di QuickBooks
  • Integrazioni di terze parti
  • Manutenzione delle apparecchiature
  • Manutenzione preventiva
  • Messaggistica via SMS
  • Misure correttive e preventive (CAPA)
  • Modelli personalizzabili
  • Monitoraggio dei cespiti
  • Monitoraggio del lavoro
  • Monitoraggio del progetto
  • Monitoraggio del tempo online
  • Monitoraggio del tempo tramite cellulare
  • Monitoraggio delle apparecchiature
  • Monitoraggio delle attività
  • Monitoraggio delle attività di disinfestazione
  • Monitoraggio delle ore dei dipendenti
  • Monitoraggio dello stato
  • Monitoraggio ore online
  • Monitoraggio vacanze/congedi
  • Notifiche in tempo reale
  • Orari e presenze
  • Ore fatturabili e non fatturabili
  • Ottimizzazione del percorso
  • Pagamento elettronico
  • Per imprese di disinfestazione
  • Per installatori di impianti elettrici commerciali e/o industriali
  • Per società di climatizzazione
  • Pianificazione automatica
  • Pianificazione del personale
  • Pianificazione della manutenzione
  • Pianificazione in tempo reale
  • Portale dei clienti
  • Portale self-service
  • Prenotazioni online
  • Preventivi/Stime
  • Programmazione
  • Programmazione appuntamenti
  • Programmazione del lavoro
  • Promemoria
  • Quadro della attività
  • Rendicontazione e analisi statistiche
  • Rendicontazione in tempo reale
  • Report personalizzabili
  • Ricerca del percorso migliore
  • Rilevamento automatico del tempo
  • Rilevamento della posizione
  • Riscossione di pagamenti per servizi esterni
  • Scansione di codici a barre/biglietti
  • Sincronizzazione dei calendari
  • Sistema multi-locale
  • Stime

Alternative a Synchroteam

Microsoft To Do è un software collaborativo che consente agli utenti di condividere elenchi di cose da fare, impostare promemoria e aggiungere note.
Facile. Potente. Dispositivi mobili. Gestione di preventivi e lavori, smistamento, fatturazione, pagamenti elettronici e mobili. A partire da 99 $/mese senza canoni per utente
Piattaforma di condivisione dei file che consente agli utenti di archiviare e condividere contatti, foto, video, presentazioni, registrazioni e altro ancora.
Soluzione di gestione aziendale integrata che automatizza i processi finanziari, le relazioni con i clienti e la catena logistica.
Piattaforma di gestione della forza lavoro. Simile a una soluzione CRM per il team operativo e la collaborazione/produttività. Puoi iniziare/interrompere in qualsiasi momento - Nessun contratto. 5 $ a licenza al mese.
Facile da usare, facile da configurare. 40 anni di esperienza e know-how nella gestione della manutenzione. Ideale per servizi di qualsiasi tipo.
Gestisci un'impresa di servizi più produttiva, efficiente e redditizia con BigChange, un sistema di gestione dei lavori 5 in 1.
simPRO è una potente soluzione software di gestione dei servizi esterni, che aiuta i terzisti commerciali a semplificare le operazioni per aumentare i profitti.
Rendi più grande la tua piccola impresa. Jobber consente alle aziende di servizi a domicilio di creare preventivi, pianificazioni e fatture, oltre che di essere pagate più velocemente.

Recensioni su Synchroteam

Punteggio medio

Nel complesso
4,4
Facilità d'uso
4,3
Servizio clienti
4,2
Caratteristiche
4,1
Rapporto qualità-prezzo
4,3

Recensioni per dimensioni dell'azienda (numero di dipendenti)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Trova recensioni per valutazione

5
53%
4
41%
3
5%
1
2%
Robert
Robert
Owner/Head Tech (Canada)
Servizi e tecnologie dell'informazione, 2-10 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Efficient. Informative. Useful

5,0 7 anni fa

Commenti: I'd been running as an independent IT consultant for a few years. All of a sudden I won two big contracts that made hiring an employee and getting some sort of job scheduling/tracking system a priority. I demoed pretty well every offering. Synchroteam stood out for a couple of key reasons. The biggest for me was their inventory system. Although it is still in its early days and lacking a few features that I hope are on the way, it's a good inventory system that gives me the ability to transfer stock from the 'warehouse' to our cars and know who has what. There were other systems out there with inventory but a lot of them were overkill for me and most of them were overly expensive. Synchroteam's price is very reasonable and priced by the tech (free admin account) so it was affordable for starting up. The way it is setup is logical and once you get used to it (It does look different than most of the other offerings, kind of old school) it is pretty intuitive. Creating clients, jobs and sites is straightforward and the details page of each is well laid out for easy digestion of the information. The mobile app is good, better than most of the others. It has that same old school look as the website (which isn't a bad thing). The display of information and the interaction with that info is well presented. Tapping phone numbers calls the client, tapping the address give you directions, tapping the client gives your more details via the website, etc. When you create custom fields on your jobs (you should) they get their own screen in the mobile app which is a great way to present key information (Serial #s, Model #'s, etc). You can also create jobs in the mobile app which is handy for me as I dispatch on the go. The biggest shortcoming I can see, although I don't really use it, is the reporting. I'm not really sure what it reports. I've mucked around with it but haven't gotten any valuable information out. There are some things I would like to do that I can't and some other things that I hope will evolve into something better but I think these guys know what they are doing. I see the product has had updates since I joined a little over a month ago and looking at past changes I can see that they have been continually improving and adding to the system. I've had good interactions with the help desk (although not always getting the answers I would like) and my rep has been attentive but not too attentive. Demo the software, you'll like it.

Aspetti positivi:

Good Inventory Good presentation of information Good mobile app Easy to use Customization

Aspetti negativi:

missing some features, for example can't search by serial number

Risposta di Synchroteam

6 anni fa

Thank you Robert for your positive feedback on Synchroteam¿s inventory functionality, ease of use, and mobile application. We are pleased to hear everythingIT has benefitted from our customizable user interface and job scheduling/tracking tools. We appreciate your observation of our reporting functionalities, and continue to release updates that enhance operational efficiency. Within our inventory module you now have the capability to search by serial number manually in the search bar, or scan the barcode of the item. Stay tuned to our blog (https://www.synchroteam.com/blog/) for information on new releases!

David James
Head of Service (UK)
Servizi e tecnologie dell'informazione, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

I have brought it into my last 3 companies

5,0 9 mesi fa

Commenti: I have used Synchroteam in 3 different companies and absolutely love how easily it can be configured, it solves a problem straight out of the box and can be instantly operational.

Aspetti positivi:

Synchroteam is so easy to use and can be adopted within minutes. You can create everything from the most simple sign off reports to complex reports that need warrant dependable answers. The system is intuitive and can be used by the field engineers with the minimum of training.

Aspetti negativi:

The only issue I have is the management of stock and warehousing could be improved. The system need to allow for tiered locations and the consumption of parts on a specific job report. The online customer portal needs to be updated so a customer can only choose from their own activity without seeing all other clients.

Risposta di Synchroteam

9 mesi fa

David, thank you! We appreciate you taking the time to review Synchroteam's field service management solution. Our team is pleased to hear that you find our platform easy to use. We appreciate your business. We recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips.

Ryan
Ryan
Owner (Canada)
Utente LinkedIn Verificato
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Not great, not terrible

3,0 6 anni fa

Commenti: Price was the winning factor to why I started using this product. The sales team did a good job of presenting the potential of the product but a poor job of explaining the shortcomings that would become discovered in my first month of using it. Overall I'm not terribly happy with the investment and I won't be using it long-term. Unsure what I will move to going forward.

Aspetti positivi:

The cost isn't terrible for what you can do. There are some interesting features that some might find really useful. It's quite customizable, so if the features are useful the level to which you can get with the tools such as reports can be quite the positive experience.

Aspetti negativi:

Pricing is in euro which makes the fluctuation of costs due to rising/falling dollar rates difficult to anticipate how much is withdrawn each month. I've run into some glitches/issues when setting up reports that don't function as intended. The workflow for setting up very dynamic reports is terrible. The UI feels clunky. Pages don't load live changes made to progression of jobs and there is a lot of work that could have been done better. I feel like I've paid for a platform that was developed in the 1980's and hasn't been updated since. Like it was the beta of someone's project that was never finished, but now is being marketed as a completed product. It feels old, poorly managed, poorly supported, and like there is a general lack of care around what the end product looks like, does, and how it functions.

Risposta di Synchroteam

6 anni fa

Thank you for your review Ryan, we appreciate your honest feedback. We apologize for the issues you are facing with reporting and the UI, and would love to get more information on the glitches you are experiencing so that we can resolve them promptly. Please contact our support team (https://www.synchroteam.com/contact.php) so that we can assist in improving the dynamic reporting workflows for Victoria Moss & Gutter. Also check out our latest update, which includes a time tracking module that syncs tasks seamlessly between the mobile application and Synchroteam¿s platform. For more information on the update visit https://www.synchroteam.com/blog/2018/03/08/time-tracking-new-module-synchroteam/

Joe
Field Manager (USA)
Telecomunicazioni, 11-50 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Initial review

5,0 5 anni fa

Commenti: Scheduling, dispatching, time tracking. Would like to see the GPS and invoicing modules improved. See cons

Aspetti positivi:

Streamlining of my team's dispatching process

Aspetti negativi:

Lead tech controls time on jobs. Need aux techs to control their own time. i.e. Lead tech gets to job and determines that he needs help, or techs arriving and leaving at different times. Also would like to see better flow between labor hours and invoicing. Labor hours should automatically transferred to the invoice. Also would like to see the GPS module improved to track actual location of techs and "geofencing" where techs would not be able to sign into a job until they are close to the job site

Risposta di Synchroteam

5 anni fa

Thank you Joe for your review of Synchroteam's field service management software. We are pleased to know the Urban City Telecom team has been able to streamline their dispatching process, and have benefited from Synchroteam's scheduling and time tracking features. We appreciate your suggestions regarding labor hours transferred to the invoice, as well as geofencing technicians for clock in purposes, and will forward this along to our support team. We encourage you to reach out to our support team to discuss the best way to optimize each technician controlling their own time on the job. We also recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry.

Ben
Tech Consultant (Israele)
Software informatici, 2-10 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Excellent Software with excellent service

5,0 5 anni fa

Aspetti positivi:

The scheduling, the custom job reports, and the automatic sycn with Zoho. And - SUPPORT. Any new integration needs support and the Synchroteam support are available immediately.

Aspetti negativi:

It is a bit hard to understand some of the documentation. Took some time to set up a custom job report

Alternative considerate: AI Field Management

Perché passare a Synchroteam: Much more robust. Customizable for our needs.

Risposta di Synchroteam

5 anni fa

Thank you Ben for your excellent review of Synchroteam's field service management solution. We are pleased to hear that you have found our support team useful and take advantage of our around the clock assistance. We are also glad to hear you are taking advantage of the sync with Zoho as well as scheduling and custom job reporting. Thank you for your feedback regarding our documentation, we will forward it to our support team for potential enhancements. Also, be sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry or future client implementations.