--- description: Scopri le funzionalità di Creatio CRM, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Creatio CRM - Prezzi, recensioni, informazioni - Capterra Italia 2026 --- Breadcrumb: [Home](/) > [Software per automazione della forza vendita](/directory/12/sales-force-automation/software) > [Creatio CRM](/software/130149/bpm-online-crm) # Creatio CRM Canonical: https://www.capterra.it/software/130149/bpm-online-crm Pagina: 1/7\ Avanti: [Pagina successiva](https://www.capterra.it/software/130149/bpm-online-crm?page=2) > La piattaforma CRM più flessibile per le imprese di medie e grandi dimensioni che desiderano accelerare vendite, marketing, servizi e operazioni > > Conclusione: valutazione di **4.7/5** stelle assegnate da 133 utenti. Miglior punteggio per il parametro **Lo consiglieresti?**. ----- ## Panoramica ### Chi utilizza Creatio CRM? Le applicazioni altamente personalizzabili e intuitive di Bpm'online consentono alle aziende di ogni dimensione e settore di gestire i processi rivolti ai clienti, permettendo di offrire loro un'esperienza straordinaria. ## Statistiche e valutazioni | Parametro | Valutazione | Dettaglio | | **Nel complesso** | **4.7/5** | 133 Recensioni | | Facilità d'uso | 4.7/5 | Sulla base delle recensioni complessive | | Assistenza clienti | 4.7/5 | Sulla base delle recensioni complessive | | Rapporto qualità-prezzo | 4.7/5 | Sulla base delle recensioni complessive | | Funzionalità | 4.7/5 | Sulla base delle recensioni complessive | | Percentuale di raccomandazione | 90% | (9/10 Lo consiglieresti?) | ## Informazioni sul fornitore - **Azienda**: Creatio - **Area geografica**: Boston, USA - **Anno di fondazione**: 2014 ## Contesto commerciale - **Prezzo di partenza**: 25,00 USD - **Modello tariffario**: (Versione di prova gratuita (free trial)) - **Pubblico target**: 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementazione e piattaforme**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Windows (locale), Linux (locale), Android (mobile), iPhone (mobile), iPad (mobile) - **Lingue supportate**: arabo, bulgaro, ceco, danese, ebraico, francese, indonesiano, inglese, italiano, olandese, polacco, portoghese, russo, spagnolo, tedesco, turco, ucraino, ungherese - **Paesi disponibili**: Arabia Saudita, Argentina, Armenia, Australia, Austria, Azerbaigian, Bahrein, Bangladesh, Belgio, Bolivia, Brasile, Bulgaria, Canada, Cechia, Cile, Cipro, Colombia, Costa Rica, Croazia, Danimarca e altri 62 ## Funzionalità - Analisi predittiva - Analisi visiva - Automazione dei processi e dei flussi di lavoro - Automazione del marketing - CRM - Catalog Management - Creazione di report/analisi - Cronologia clienti - Database clienti - Database contatti - For Financial Institutions - Formulazione di previsioni - Gestione appuntamenti - Gestione degli investitori - Gestione dei canali - Gestione dei debitori - Gestione dei sondaggi - Gestione dei ticket di assistenza - Gestione del flusso di lavoro - Gestione del portafoglio - Gestione del portafoglio prestiti - Gestione dell'esperienza del cliente - Gestione della campagna - Gestione della conformità - Gestione della posta in arrivo - Gestione delle attività di vendita - Gestione delle comunicazioni - Gestione delle conoscenze - Gestione di documenti - Gestione finanziaria - Gestione utenti - IA/Machine learning - Lead Generation - Monitoraggio clienti - Monitoraggio del coinvolgimento - Monitoraggio della conformità - Monitoraggio delle conversioni - Monitoraggio delle garanzie - Multi-campagna - Ottimizzazione dei prezzi - Pagine di destinazione/Moduli web - Per il settore assicurativo - Per team commerciali/organizzazioni - Pianificazione della campagna - Programmazione - Rendicontazione finanziaria - Ricerca/Filtro - Sondaggi e feedback - Strumenti collaborativi - Third-Party Integrations ... e altre 67 funzionalità ## Integrazioni (22 in totale) - Asterisk - Avaya Experience Platform - Brandwatch - DocFlow - Gmail - GoTo Meeting - Google Calendar - Google Contacts - Infobip - LDAP Manager - Mailchimp - Meta for Business - Microsoft Excel - Microsoft Outlook - Microsoft Power BI ... e altre 7 integrazioni ## Opzioni di supporto - Email/Help desk - FAQ/Forum - Knowledge Base - Assistenza telefonica - Assistenza diretta 24 ore su 24 - Chat ## Categoria - [Software per automazione della forza vendita](https://www.capterra.it/directory/12/sales-force-automation/software) ## Categorie correlate - [Software per automazione della forza vendita](https://www.capterra.it/directory/12/sales-force-automation/software) - [Gestionali assicurativi](https://www.capterra.it/directory/20035/insurance-agency/software) - [Software per prestiti](https://www.capterra.it/directory/20011/loan-origination/software) - [Software CRM](https://www.capterra.it/directory/2/customer-relationship-management/software) - [Software per lead management](https://www.capterra.it/directory/30017/lead-management/software) ## Alternative 1. [Zoho CRM](https://www.capterra.it/software/155928/zoho-crm) — 4.3/5 (6964 reviews) 2. [Bigin by Zoho CRM](https://www.capterra.it/software/204998/bigin-by-zoho-crm) — 4.7/5 (725 reviews) 3. [Salesforce Sales Cloud](https://www.capterra.it/software/61368/salesforce) — 4.4/5 (18768 reviews) 4. [HubSpot CRM](https://www.capterra.it/software/152373/hubspot-crm) — 4.5/5 (4453 reviews) 5. [Dynamics 365](https://www.capterra.it/software/157279/dynamics-365) — 4.4/5 (5811 reviews) ## Recensioni ### "Great CRM running over a nice business process tool" — 5.0/5 > **Rommel** | *31 ottobre 2016* | Servizi e tecnologie dell'informazione | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: Main advantages for BPMOnline: 1) Marketing, Sales and Services is fully integrated and normally don't require external or additional tools to work. 2) No hidden costs. The cost model and licenses are quite simple. Your contract normally provides all (and more) of what you need. It's really weird to find unexpected restrictions in the licenses you buy. 3) Learning curve for users, administrators and technicians is very short. With good guidance during implementation, you can take control very fast. > > **Inconvenienti**: Some areas that requires improvements: 1) Integration to third party tools. There are certain integrations that come with the tool like email and phone systems. But others like legacy system or very particular solutions, requires development that can be difficult (not impossible). The lack of existing solutions in the market (free or paid) force you to develop those integrations. 2) Changes are easy to do, but they normally requires compilation. This can take some time, and if it's executed incorrectly, you can affect your instance. 3) The security is very detailed and can be aligned to every model. But, some changes applies just to new records, not to historical information. This can require customizations to work properly. 4) Analytics tool is simple to use and powerful, but it still require some additional features, like calculated variables and export. > > BPMOnline, like most of the commercial tools out there, is a CRM build over a customizable framework. The main different with other tools, is what this framework offers, and the knowledge required to work on it. First, the business process tool is easy to use yet powerful and robust. It can be used to automate business tasks, implement rules and also, to develop integrations with third party tools. The framework was build in .NET, so certain customizations and scripts are build either in c\# (server side code) or javascript (client side code). If you know those languages, your learning curve in BPMOnline (which is normally shorter than others) will be even shorter than the rest of users. On the user side, the system is very friendly and intuitive, so you normally don't get lost in tons of options. Most of then are hidden and reserved for administrators. ----- ### "Creatio CRM" — 4.0/5 > **Sharry Karisa** | *23 novembre 2021* | Gestione formativa | Tasso di raccomandazione: 9.0/10 > > **Vantaggi**: Catching data about clients and their workers Making leads from the site The board of gatherings of the outreach group The board reports for promising circumstances The vital strength of the stage is its adaptability. Creatio accompanies out-of-the-case arrangements, yet theyre configurable for your business. > > **Inconvenienti**: At the point when clients go on-prem, there are some additional expenses for microservices. The mix with web-based media requires outsider applications It would be extraordinary to make the framework more easy to use by adding further developed separating and information perception. On a side note, we have as of now seen some critical enhancements in this space this year. > > Before Creatio, basically all that we did was manual and we attempted to offer our types of assistance at a quick speed. We are currently outfitted with clever answers for handle all client confronting processes: deals, showcasing, client assistance tasks, clinical guaranteeing, and claims the executives. Creatio holds cornerstone information of our individuals. The capacity to assemble work processes made Creatio a flat out fit for our business. We tweaked the lead the board cycle, and computerized deals pipe. We convey fundamentally better client care as our representatives have moment admittance to client profiles and see every one of their exercises. The specialists can follow the situation with client cases and give exact data on the goal. ----- ### "Excellent technological execution of the buggy product" — 2.0/5 > **Utente Verificato** | *16 maggio 2019* | Studi legali | Tasso di raccomandazione: 4.0/10 > > **Vantaggi**: Easily customizable. Excellent support from technical side. > > **Inconvenienti**: lots of bugs. new updates would override the fixes and render software useless until new patches would be applied. > > Customer service was great and the team dedication to find suitable solution was beyond reproach. Having said that, I felt that I joined their QA team and kept running into bugs that made use of the product impossible until the bug was fixed. Ultimately, I never truly got to use the product and just gave in. ----- ### "Creatio has everything we need" — 5.0/5 > **Alona** | *19 dicembre 2023* | Servizi finanziari | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: The standout features include automation tools and seamless integrations with other applications. Creatio also deserves praise for its proactive approach to customer feedback. They continuously adapt and improve their platform based on user suggestions, which is truly outstanding. > > **Inconvenienti**: The platform offers an abundance of options for customization, integration of third-party applications, and data management. However, this extensive functionality can be quite daunting for beginners. It can be challenging to discern where to start or how to progressively leverage the tool's full potential, as the numerous capabilities can cause a sense of overload for new users. ----- ### "An excellent software for financial institutions" — 5.0/5 > **Iaro** | *8 giugno 2023* | Servizi finanziari | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: This platform is a great solution for lead and opportunity management, from lead generation to finalizing sales. Great fit and ready-made solution for financial insitutions enables with ready workflows for solving all modern challenges. The platform has a user-friendly interface that enables customization through intuitive drag-and-drop functionality. > > **Inconvenienti**: I don't think there is anything major, I personallt didn't experience such. > > Creatio is incredibly user-friendly, and Creatio support service consistently delivers exceptional assistance, ensuring our our satisfaction at all times. ----- Pagina: 1/7\ Avanti: [Pagina successiva](https://www.capterra.it/software/130149/bpm-online-crm?page=2) ## Link - [Visualizza su Capterra](https://www.capterra.it/software/130149/bpm-online-crm) ## Questa pagina è disponibile nelle seguenti lingue | Lingua | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | ----- ## Dati strutturati