--- description: Scopri le funzionalità di Creatio CRM, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Creatio CRM - Prezzi, recensioni, informazioni - Capterra Italia 2026 --- Breadcrumb: [Home](/) > [Software per automazione della forza vendita](/directory/12/sales-force-automation/software) > [Creatio CRM](/software/130149/bpm-online-crm) # Creatio CRM Canonical: https://www.capterra.it/software/130149/bpm-online-crm Pagina: 1/7\ Avanti: [Pagina successiva](https://www.capterra.it/software/130149/bpm-online-crm?page=2) > La piattaforma CRM più flessibile per le imprese di medie e grandi dimensioni che desiderano accelerare vendite, marketing, servizi e operazioni > > Conclusione: valutazione di **4.7/5** stelle assegnate da 150 utenti. Miglior punteggio per il parametro **Lo consiglieresti?**. ----- ## Panoramica ### Chi utilizza Creatio CRM? Le applicazioni altamente personalizzabili e intuitive di Bpm'online consentono alle aziende di ogni dimensione e settore di gestire i processi rivolti ai clienti, permettendo di offrire loro un'esperienza straordinaria. ## Statistiche e valutazioni | Parametro | Valutazione | Dettaglio | | **Nel complesso** | **4.7/5** | 150 Recensioni | | Facilità d'uso | 4.6/5 | Sulla base delle recensioni complessive | | Assistenza clienti | 4.7/5 | Sulla base delle recensioni complessive | | Rapporto qualità-prezzo | 4.6/5 | Sulla base delle recensioni complessive | | Funzionalità | 4.6/5 | Sulla base delle recensioni complessive | | Percentuale di raccomandazione | 90% | (9/10 Lo consiglieresti?) | ## Informazioni sul fornitore - **Azienda**: Creatio - **Area geografica**: Boston, USA - **Anno di fondazione**: 2014 ## Contesto commerciale - **Prezzo di partenza**: 40,00 USD - **Pubblico target**: 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementazione e piattaforme**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Windows (locale), Linux (locale), Android (mobile), iPhone (mobile), iPad (mobile) - **Lingue supportate**: arabo, bulgaro, ceco, danese, ebraico, francese, indonesiano, inglese, italiano, olandese, polacco, portoghese, russo, spagnolo, tedesco, turco, ucraino, ungherese - **Paesi disponibili**: Arabia Saudita, Argentina, Armenia, Australia, Austria, Azerbaigian, Bahrein, Bangladesh, Belgio, Bolivia, Brasile, Bulgaria, Canada, Cechia, Cile, Cipro, Colombia, Costa Rica, Croazia, Danimarca e altri 70 ## Funzionalità - Analisi finanziaria - Automazione del marketing - Bonds/Stocks - CRM - Chatbot - Composizione automatica dei numeri di telefono - Creazione di report/analisi - Cronologia clienti - Database clienti - For Financial Institutions - Gestione appuntamenti - Gestione contatti - Gestione degli investitori - Gestione degli ordini di lavoro - Gestione dei canali - Gestione dei feedback - Gestione dei sondaggi - Gestione dei ticket di assistenza - Gestione del flusso di lavoro - Gestione dell'esperienza del cliente - Gestione della campagna - Gestione della conformità - Gestione della posta in arrivo - Gestione delle attività di vendita - Gestione delle comunicazioni - Gestione delle conoscenze - Gestione delle polizze assicurative - Gestione delle prestazioni - Gestione reclami - IA/Machine learning - Instradamento automatico - Intelligenza delle conversazioni - Interfaccia agente - Lead Generation - Libreria di contenuti - Monitoraggio clienti - Monitoraggio degli investimenti - Ottimizzazione dei prezzi - Per il governo - Per il settore assicurativo - Per team commerciali/organizzazioni - Pianificazione della campagna - Raccolta dati multi-canale - Rendicontazione finanziaria - Ricerca/Filtro - Sondaggi e feedback - Strumenti collaborativi - Struttura sondaggio NPS - Task Automation - Third-Party Integrations ... e altre 160 funzionalità ## Integrazioni (23 in totale) - Apollo - Asterisk - Avaya Experience Platform - Brandwatch - DocFlow - Gmail - GoTo Meeting - Google Calendar - Google Contacts - Infobip - LDAP Manager - Mailchimp - Meta for Business - Microsoft Excel - Microsoft Outlook ... e altre 8 integrazioni ## Opzioni di supporto - Email/Help desk - FAQ/Forum - Knowledge Base - Assistenza telefonica - Assistenza diretta 24 ore su 24 - Chat ## Categoria - [Software per automazione della forza vendita](https://www.capterra.it/directory/12/sales-force-automation/software) ## Categorie correlate - [Software per automazione della forza vendita](https://www.capterra.it/directory/12/sales-force-automation/software) - [Gestionali assicurativi](https://www.capterra.it/directory/20035/insurance-agency/software) - [Software per prestiti](https://www.capterra.it/directory/20011/loan-origination/software) - [Software CRM](https://www.capterra.it/directory/2/customer-relationship-management/software) - [Software per lead management](https://www.capterra.it/directory/30017/lead-management/software) ## Alternative 1. [Zoho CRM](https://www.capterra.it/software/155928/zoho-crm) — 4.3/5 (6993 reviews) 2. [Bigin by Zoho CRM](https://www.capterra.it/software/204998/bigin-by-zoho-crm) — 4.7/5 (742 reviews) 3. [Salesforce Sales Cloud](https://www.capterra.it/software/61368/salesforce) — 4.4/5 (18805 reviews) 4. [HubSpot CRM](https://www.capterra.it/software/152373/hubspot-crm) — 4.5/5 (4481 reviews) 5. [Dynamics 365](https://www.capterra.it/software/157279/dynamics-365) — 4.4/5 (5846 reviews) ## Recensioni ### "Great CRM running over a nice business process tool" — 5.0/5 > **Rommel** | *31 ottobre 2016* | Servizi e tecnologie dell'informazione | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: Main advantages for BPMOnline: 1) Marketing, Sales and Services is fully integrated and normally don't require external or additional tools to work. 2) No hidden costs. The cost model and licenses are quite simple. Your contract normally provides all (and more) of what you need. It's really weird to find unexpected restrictions in the licenses you buy. 3) Learning curve for users, administrators and technicians is very short. With good guidance during implementation, you can take control very fast. > > **Inconvenienti**: Some areas that requires improvements: 1) Integration to third party tools. There are certain integrations that come with the tool like email and phone systems. But others like legacy system or very particular solutions, requires development that can be difficult (not impossible). The lack of existing solutions in the market (free or paid) force you to develop those integrations. 2) Changes are easy to do, but they normally requires compilation. This can take some time, and if it's executed incorrectly, you can affect your instance. 3) The security is very detailed and can be aligned to every model. But, some changes applies just to new records, not to historical information. This can require customizations to work properly. 4) Analytics tool is simple to use and powerful, but it still require some additional features, like calculated variables and export. > > BPMOnline, like most of the commercial tools out there, is a CRM build over a customizable framework. The main different with other tools, is what this framework offers, and the knowledge required to work on it. First, the business process tool is easy to use yet powerful and robust. It can be used to automate business tasks, implement rules and also, to develop integrations with third party tools. The framework was build in .NET, so certain customizations and scripts are build either in c\# (server side code) or javascript (client side code). If you know those languages, your learning curve in BPMOnline (which is normally shorter than others) will be even shorter than the rest of users. On the user side, the system is very friendly and intuitive, so you normally don't get lost in tons of options. Most of then are hidden and reserved for administrators. ----- ### "Completely satisfied and loyal to Creatio solutions" — 5.0/5 > **Mitch** | *1 settembre 2020* | Software informatici | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: The system has advanced tools to not only manage but also to constantly improve customer relationship. The system’s agility and scalability are some of the greatest benefits to us. Thanks to the platform’s tools, we are able to keep introducing new solutions to our customers, adding new communication channels, and improving customer-facing workflows regularly. The system also helped us reduce operational costs and grow customer satisfaction level significantly. Even though the system is powerful and feature-rich already, we are confident that the product has a huge potential. Creatio’s team of professionals keep enhancing the system’s functionality with advanced AI-powered solutions and other latest technologies. > > **Inconvenienti**: The learning curve might be steep at times, especially since there is a wide range of useful features that we can utilize for the greater benefit of our business. Having an abundance of solutions and tools to use, we never stop learning something more about the system and its capabilities. While it is definitely a good thing, it might sometimes feel overwhelming since we need to continuously catch up with the new features that Creatio keeps rolling out. Another great thing – they are ensuring all the features are user-friendly, which makes the adoption of new functionality easy. > > We opted for Creatio because it offered user-friendly low-code development tools which allowed us to adjust the processes regularly based on our changing business needs and strategies. Now we are fully satisfied with the system and its functionality. Creatio helps us serve our customers better daily. We utilize the platform actively to manage our customer-facing processes as well as improve our internal operations. ----- ### "A decent CRM software" — 3.0/5 > **Nicole** | *2 giugno 2025* | Risorse umane | Tasso di raccomandazione: 6.0/10 > > **Vantaggi**: The new email marketing design section is a great improvement. The ease of design and ability to customize marketing emails has greatly increased. The tagging system also helps create email lists and follow clients in their specific pipelines. > > **Inconvenienti**: There is no undo in the email design section. This is one of my primary uses and I have wasted a lot of time after accidentally deleting a section and having no way to retrieve it. I also dislike that you cannot create landing pages to include in emails through Creatio. > > My overall experience is okay. For the price, Creatio does get the job done, however, my team relies on other programs to supplement features that Creatio does not offer. ----- ### "Creatio is really the best\!" — 5.0/5 > **Fernando** | *12 giugno 2026* | Servizi finanziari | Tasso di raccomandazione: 9.0/10 > > **Vantaggi**: Definitely the easy of use. You can easily develop, adjust and create new pages from scratch super fast > > **Inconvenienti**: There is not really anything that stand out. If I could name something, it would be the lack of self paced training. > > Very positive. We enabled plenty of business users and they are capable of creating new elements and adding their new ideas to the platform ----- ### "An intuitive CRM tool" — 5.0/5 > **Heather** | *25 agosto 2020* | Ospedali e sistemi sanitari | Tasso di raccomandazione: 8.0/10 > > **Vantaggi**: I love the system's UI. It's very similar to salesforce without the heavy price and its easier to customize. We have had great user uptake since launch. Additionally, out outside sales team love the mobile application. > > **Inconvenienti**: The email integration has been tricky with outlook. > > I would recommend this tool to others struggling with user adaptation. We have built additional sections for each of our departments and they are getting on board as well. ----- Pagina: 1/7\ Avanti: [Pagina successiva](https://www.capterra.it/software/130149/bpm-online-crm?page=2) ## Link - [Visualizza su Capterra](https://www.capterra.it/software/130149/bpm-online-crm) ## Questa pagina è disponibile nelle seguenti lingue | Lingua | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | ----- ## Dati strutturati