IntelleChartPRO

Cloud based software, very streamlined

Aspetti positivi:

We love that it is a cloud based software and can be accessed anytime and anywhere! The transition from paper to the cloud was a bit of a process but worth it. Support is above and beyond! The imaging facility is very popular with the staff.

Aspetti negativi:

It can be overwhelming at first but having the on point support helped a ton.

Excellent Platform

Commenti: Very please & would recommend this product

Aspetti positivi:

The quality and reports that can be acquired. Easy to navigate

Aspetti negativi:

Cost & Not always being update on new features

MDIntelleSys EMR system, solid but a bit ponderous

Commenti: MDI is a good solid electronic medical records software. I particularly like the imaging facility.

Aspetti positivi:

It is great to be able to visualize testing images without accessing a different page. Secure communication is quite efficient.

Aspetti negativi:

As we are still working from both superbills & EMR, the billing process is a little time-consuming. I am told that the interface w/tablet is much more streamlined, and am lobbying for that.

IntellechartPRO User (5+ years)

Commenti: Very good, no major complaints.

Aspetti positivi:

Product is easy to use and train with--patient information is clearly displayed and organized.

Aspetti negativi:

Would like more document subcategories, cannot save them unless they have specific designations.

Commenti: We are a multi-specialty Ophthalmology practice located in Massachusetts. I spent years researching different electronic health record systems along with one of our senior technicians, and the support of our I.T. person. We decided a web-based EMR would work best for us, as our cloud-based practice management system had saved us a great deal in I.T. related costs and provided us with immediate system updates. It also allowed our doctors to access patient information outside the office, which to them, was very helpful. Of all the web/cloud-based systems out there, the staff and doctors at the MDI booths truly knew their product best. They answered all of my many questions on the spot and/or via email prior to me even leaving the conference. They even had an actual MD giving the demo! That I had never seen before. We purchased IntelleChart last January and went "live" in June. We could have gone "live" sooner but were waiting on our PM system to finish their portion of the HL7 bridge. I also wanted to be sure our technicians had enough chart prepping practice before we brought it into clinic. Our "go-live" went more smoothly than I ever could have imagined. I'd heard so many nightmarish stories about "EMR go-live days" and in the end, we couldn't have been more prepared for ours. The MDI University, knowledgebase conference calls, incredible I.T. walk-thru and set up, made us unbelievably prepared for it. MDI suggested we cut back on the number of patients we were seeing during our "go-live" training and it worked out perfectly. Of the first four doctors who went "live" in June, three of them were seeing ALL patients on MDI within 2-3 weeks. I have only a few doctors who are still seeing some patients on paper and only because they are extremely part-time here, and therefore are taking a little longer to become more comfortable with and efficient on the system. If the technicians had it their way, everyone would be seen on MDI. To this day, we have not reduced the number of patients per session, and certainly won't need to at this point in time. There are many things I could say about IntelleChart and MDI as a company but the most important thing everyone should know about them, is that their customer support is top notch! Other practices on various EMR systems have called me, and when I mention that, they ask if the support is just as good six months down the road. Well, it is! I ask for a new "document type" to be added for example, and most of the time, it's already there in less than an hour. I'm the Administrator and even I can help the technicians populate data from previous exams when we're running behind. The system is so user-friendly; I honestly think it's helpful learning tool for new technicians, as it almost prompts you to ask the appropriate necessary questions. The owner of our practice allowed me to select our EMR system, which meant the pressure was all on me! He could not be happier with it and I can't tell you how pleased I am about that!