Chi utilizza questo software?

Jive's Hosted VoIP service is suited for businesses of all sizes, from small insurance agencies to giant corporations. Organizations (K12, Gov, Corp, Higher Ed) benefit from our easy to scale solution

Valutazioni medie

712 recensioni
  • Nel complesso 4.5 / 5
  • Facilità d'uso 4.5 / 5
  • Servizio clienti 4.5 / 5
  • Caratteristiche 4.5 / 5
  • Rapporto qualità-prezzo 4.5 / 5

Dettagli del prodotto

  • Prezzo di partenza $19.95/mese
    Visualizza dettagli sui prezzi
  • Versione gratuita No
  • Prova gratuita
  • Implementazione Cloud, SaaS, Web
    Dispositivi mobili - iOS nativo
    Dispositivi mobili - Android nativo
  • Formazione Live Online
    Webinar
    Documentazione
  • Assistenza Assistenza diretta 24 ore su 24
    Orario lavorativo
    Online

Dettagli del fornitore

  • Jive Communications
  • https://jive.com/
  • Fondata nel 2006

Informazioni su Jive Voice

**Limited Time Offer** Get GoToMeeting Pro with purchase of a Jive Voice user. Jive's Business Phone System, web soft phone, and contact center products are all cloud-based, freeing you from extra equipment, empowering you and your team to work anywhere while reducing unnecessary expenses. Enjoy Jive's suite of Hosted VoIp features including unlimited voicemail boxes, auto attendants, local and long-distance and more!

Caratteristiche di Jive Voice

  • Accesso da dispositivi mobili
  • Call center virtuale
  • Conferenze web
  • Directory del personale
  • Instradamento delle chiamate
  • Monitoraggio delle chiamate
  • Registrazione delle chiamate
  • Registrazione delle chiamate
  • Risposta vocale interattiva (IVR) / Riconoscimento vocale
  • Audio / Videoconferenze
  • Call center
  • Chat / Messaggistica
  • Condivisione di documenti
  • Gestione del fax
  • Instradamento delle chiamate
  • Registrazione delle chiamate
  • Risposta vocale interattiva (IVR) / Riconoscimento vocale
  • Conferenze web
  • Estensioni virtuali
  • Gruppi di chiamata
  • Instradamento delle chiamate
  • Registrazione delle chiamate
  • Risposta vocale interattiva (IVR) / Riconoscimento vocale
  • Trunking SIP
  • Gestione contatti
  • Gestione del telemarketing
  • Gestione di call center
  • Integrazione di voce e dati
  • Monitoraggio delle chiamate
  • Rapporti sulle chiamate in entrata
  • Rapporti sulle chiamate in uscita
  • Risposta vocale interattiva (IVR) / Riconoscimento vocale
  • Selezione automatica dei numeri di telefono
  • Selezione predittiva dei numeri di telefono
  • VoIP
  • Accesso da dispositivi mobili
  • Audio / Videoconferenze
  • Chat / Messaggistica
  • Collaborazione multi-utente
  • Condivisione di documenti
  • Gestione dei calendari
  • Gestione del fax
  • Instradamento delle chiamate
  • Messaggio vocale
  • Registrazione delle chiamate
  • Chiamata in stato di attesa
  • Comunicazioni unificate
  • Crittografia
  • Gestione contatti
  • Gruppi di chiamata
  • Miglioramento della qualità della voce
  • Registrazione delle chiamate
  • Risposta vocale interattiva (IVR) / Riconoscimento vocale
  • Trunking SIP

Le recensioni più dettagliate su Jive Voice

Never Missing A Call

Traduci con Google Data della recensione: 2/4/2019
Susan m C.
Office Manager / Senior Tax Preparer
Servizi finanziari, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione 
5/5
Nel complesso
5 / 5
Facilità d'uso
5 / 5
Caratteristiche e funzionalità
5 / 5
Assistenza clienti
5 / 5
Rapporto qualità-prezzo
Lo consiglieresti?
Probabilmente no Molto probabilmente

Commenti: Our overall experience with Jive Voice has been an outstanding one. We are a seasonal business and with our prior provider it was a big hassle to turn off lines in the off season. With Jive it was as simple as 1, 2, 3,. We now have a general voicemail box and each desk has its own voicemail box. If one office is extremely busy we can route the calls to another office without having to add another employee which allows us to have better control over our payroll. With Jive you have hold music options without paying for an extra service. Also with Jive we have the ability to answer calls from our cell phones without our private numbers appearing (the customer thinks you are answering from the office). Last but not least Jive's customer service and support team is outstanding. If you have a question or technical issue they are quick to respond and with the response they not only correct the issue they teach you at the same time on how to correct the issue in the future should the problem arise again.

Vantaggi: Our Company has been using Jive Voice for 2 years now and everyday we learn something new about the system that has helped to make our customer service more effective. This year we started using Jive's Mobile feature. The mobile feature allows us to never miss a call. With this feature you have total control. you can set for do not disturb, or choose to have instant notifications. The best feature is that when I call back from my cell phone caller ID shows the business number instead of my cell number. I can also send a text message from my phone again not revealing my actual cell number. I no longer need two separate phones.

Inconvenienti: The only thing I like least about this software is that I have not had the time to explore all of the wonderful options available to our company. I am sure I could request to have a representative come out and explain more in depth about the system. Jive also has great tutorial videos available.

Great Software in the Making

Traduci con Google Data della recensione: 28/8/2018
Amber T.
IT Project Specialist
Servizi ai consumatori, 201-500 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione 
5/5
Nel complesso
5 / 5
Facilità d'uso
4 / 5
Caratteristiche e funzionalità
5 / 5
Assistenza clienti
5 / 5
Rapporto qualità-prezzo
Lo consiglieresti?
Probabilmente no Molto probabilmente

Commenti: It's been great. The company seems to be on top of things and they're definitely innovating and taking all the right steps to become one of the leading (well, they already are) communications services available!

Vantaggi: Very user-friendly and easy to navigate. Calls are clear (as long as you have enough bandwidth to ensure the packets are getting to their destination properly) and it has various options for being able to log in and use your ext/line (ie. web, mobile, VOIP). Customer service is very good. That's honestly one of the reasons I rated it so high. If there's ever an issue their support staff is knowledgeable and pleasant to work with. I've never had to wait more than 3-5 minutes for my call to be answered. If the issue is out of their experience, they move it up to another tier until it gets resolved. They follow up until everything is completely taken care of.

Inconvenienti: The mobile app is still finicky at times. Quality has improved a lot over the past several months (and years) and it cuts out the call randomly, but it's not near as bad as it was. Jive also doesn't have a super comprehensive reporting system. Don't get me wrong, it has good reports that are easy to view, but we are needing some more details for our call-tracking and it's difficult to decipher and re-build what reports we have access to in order to get what we need. We have to ask for a separately-emailed list from one our contacts which I feel could get annoying for the agent to have to continue to do that each time we need one. Not very basic issues, but still some things I would like to see. They continue to improve though and take your feedback seriously so I can see them improving some of these functions in the near future.

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