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Cos'è Thrive?

L'azienda è composta da ex proprietari e direttori di ristoranti, camerieri e cameriere. Appassionati di innovazione, chef e guru della tecnologia. Lo scopo dell'azienda è costruire una suite completa di tecnologia per la ristorazione, che aiuti a portare i tuoi capolavori culinari alle masse. Thrive Pizza POS, con gestione delle consegne integrata, offre a pizzerie e ristoranti d'asporto la possibilità di sfruttare la stessa tecnologia avanzata delle grandi catene, a un prezzo accessibile.

Chi utilizza Thrive?

I ristoranti specializzati in servizi di pizzeria e consegna hanno esigenze specifiche che non possono essere gestite dai normali sistemi di punti vendita. Thrive è il tuo partner tecnologico completo, dall'impasto fino alla porta di casa del tuo cliente.

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Thrive

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Le barre di valutazione verdi mostrano il prodotto con il risultato migliore in base alla valutazione media e al numero di recensioni.

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Recensioni su Thrive

Punteggio medio

Nel complesso
3,6
Facilità d'uso
3,6
Servizio clienti
3,7
Caratteristiche
3,5
Rapporto qualità-prezzo
3,5

Recensioni per dimensioni dell'azienda (numero di dipendenti)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Trova recensioni per valutazione

5
29%
4
29%
3
24%
2
10%
1
10%
Jake
Jake
ecommmerce analyst (USA)
Utente LinkedIn Verificato
Internet, 201-500 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Excellent POS Software

5,0 5 anni fa

Commenti: Overall very excellent piece of software that suits our needs perfectly!

Aspetti positivi:

-Allows for a lot of reporting that alternatives did not allow -Easy to onboard new users, overall very simple to use, which is great for a business where onboarding new employees is fairly regular -Support is timely and effective

Aspetti negativi:

Had a couple minor reporting issues that required us to use some workarounds, but we were able to get what we needed in the end. Just required a little bit of "expertise" w/ the software. Hopefully support will see our emails and remedy the issue so nobody else has to "figure it out" on their own like we did, although it isn't the worst thing in the world.

Alan
Presidenta (USA)
Ristoranti, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Thrive POS

4,0 6 anni fa

Commenti: I would recommend Thrive POS to anyone opening an independent pizza shop.

Aspetti positivi:

Very functional for a Pizza place. Great Delivery program, online ordering platform, and it's easy to train new employees on how to use it.

Aspetti negativi:

There are constantly issues that take too long to resolve.

Risposta di Granbury Solutions

5 anni fa

Hello there, Alan. First, thank you for your thoughtful comments! At THR!VE, we take feedback from customers very seriously. While we take great pride in our advanced point-of-sale system, we understand that everything can be improved. Except for duct tape, which is magic and deserves its own holiday. Rest assured we take your input to heart and are working hard every day to improve resolution times. In the meantime, feel free to reach out to your account manager, Jacob, if you need anything else. [email protected]

Ryan
Ceo (USA)
Ristoranti, 11-50 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione
Fonte: SoftwareAdvice

Not but bad sales tactics make it horrifying

2,0 2 anni fa

Commenti: Absolutely miserable, I would consider every one from the salesman to the [sensitive content hidden] sketchy and dishonest.

Aspetti positivi:

Very goui friendly the online walk throughs

Aspetti negativi:

[sensitive content hidden] telling us that the call center feature and drive app was no charge and then sending me a huge bill later. They promise great innovation but every new feature has a charge i don’t understand why im paying a monthly bill when they want to charge me more for every feature or hide costs.

Glenn
Owner (USA)
Ristoranti, 11-50 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Thrive POS

4,0 6 anni fa

Commenti: The business problems we are solving is getting the reports that we need to make informed decisions on our business. The software makes training new employees easier and faster that the old days of Vitalink. We still need priorities to be made on solving the reporting issues I described before. And selling Add-on products that work properly.

Aspetti positivi:

Compared to what we were using, this software allowed us to do reporting we couldn't do before, and it is easy to teach new users to operate quickly.

Aspetti negativi:

Reporting is inaccurate, Daily summary report - numbers do not add up correctly and Thrive has not been able to explain how the numbers are calculated. Payroll reports- hours not reporting accurately causing us to overpay employees at times and employee confidence of being paid correctly has diminished. Tax Summary report - not reporting accurate numbers which has caused us major problems with under reporting taxes due resulting in penalties from the State. Time slips - the print outs when an employee clocks out sometimes prints there entire shift was in Overtime when it wasn't...printing error. Once again employee confidence is low on whether they are being paid accurately. Updates have not corrected this issue. We also would like the add-on software to work correctly: 1- Thrive online-order fail rate over 55%, please correct this so we can use it instead of 3rd party software. 2- Inventory software doesn't work either

Risposta di Granbury Solutions

5 anni fa

Hi there Glenn! We are so glad you took the time to rate our system. Thanks to your feedback, we've taken note of areas where we can improve. When we set out to create a user-friendly, scalable, and functional point-of-sale system we knew that it would be as challenging as running a marathon wearing scuba flippers. Even so, we are committed to resolving the specific issues you reported and will be in touch soon.

jay
Owner (USA)
Prodotti alimentari e bevande, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Thrive review

4,0 3 anni fa

Commenti: Overall it is a very good system,looked at others and I would still say Thrive is better

Aspetti positivi:

Easy to use for both front and back of house user

Aspetti negativi:

Bugs keep appearing on it.But they get on it rightWay

Rod
Owner (USA)
Ristoranti, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Good Over All But Co Struggles with Priorities of Managing its Bugs

3,0 3 anni fa

Commenti: Very Good. Support is great. They have a hard job and seem to not feel much resolve.

Aspetti positivi:

integration of online and that it gets caller ID and tracks customer history

Aspetti negativi:

No on the Fly customer edits or adding?(merging of 2 phone numbers)

Risposta di Granbury Solutions

3 anni fa

Hi Rod! Thank you so much for taking the time to share your experience with Thrive Pizza Point-of-Sale. We're pleased to hear that you are enjoying our online ordering integration, caller ID, and easy customer order recall/reo-order features! I've passed along your concerns to our professional services, support, and development teams for review. We work around the clock to create new features and tools to meet the requests of our customers!

Charles
Owner (USA)
Ristoranti, 11-50 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Run from this company

2,0 5 anni fa

Commenti: The trainer left us high and dry to fend for ourselves with the system.

Aspetti positivi:

Not much after getting off to such a bad start with trainer.

Aspetti negativi:

Training guy sucked. The software had none of what we sent to have on our system

Risposta di Granbury Solutions

5 anni fa

We sincerely apologize that this negative install situation slipped through the cracks. The Thrive representative who managed your installation and training is no longer with our organization, and we again apologize that we were not aware enough of how much of an impact this had on you and your business. We are diligently researching the records we have on your account, and we would love the opportunity to make this right. We know how much dedication it requires to run your restaurant, and we always want to contribute to your success. A Thrive representative will be contacting you this week, so please be on the lookout for those follow-up calls and emails. Thank you for leaving a review with such honest feedback - and bringing this to our attention, ultimately helping us be better for you and all of our customers.

Scott
Owner (USA)
Ristoranti, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Owner

3,0 3 anni fa

Aspetti positivi:

Online order loyalty program, inventory

Aspetti negativi:

Customer service can be slow,wanted to up grade

Ryan
General Manager (USA)
Ristoranti, 51-200 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

It's ok, but a little behind.

3,0 3 anni fa

Aspetti positivi:

Customer support was reasonably helpful.

Aspetti negativi:

Had this POS System for 2 years and there are still features that I do not know how to use.

Joe
Owner (USA)
Prodotti alimentari e bevande, 2-10 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Low maintenance software

5,0 3 anni fa

Aspetti positivi:

Works when you need it to. No issues art all

Aspetti negativi:

nothing, I feel it does exactly what I need it to do for my business

Risposta di Granbury Solutions

3 anni fa

Hi Joe! Thank you so much for taking the time to share your experience with Thrive Pizza Point-of-Sale! We are glad to hear that our software is meeting the needs of your restaurant business. We are always here to help anytime you need us!

Craig
Manager (USA)
Ristoranti, 11-50 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Great for our needs

5,0 6 anni fa

Commenti: Pretty seamless.

Aspetti positivi:

Fits our industry like a glove - allows us to integrate POS, online services, and marketing in one product.

Aspetti negativi:

Occasional software oddities between updates - usually fixed by a responsive customer support team.

Risposta di Granbury Solutions

5 anni fa

Thank you, Craig, for the great review! At THR!VE, we believe in three things: effective technology, stellar customer support, and affordability. We also think that pizza should be its own food group, but we are split on the question of anchovies and pineapple as toppings. One thing we do agree on though is that we are here to help you stand out from the crowd.

John
Owner (USA)
Ristoranti, 11-50 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Problems with closing

3,0 6 anni fa

Aspetti positivi:

Drivers dispatch and the way it maps the area.

Aspetti negativi:

It has issues when closing and balancing

Risposta di Granbury Solutions

5 anni fa

Hi John. Thanks for the review! This open communication allows us to better serve you. We're so glad you're enjoying our pizza-centric features-- driver dispatch and delivery zone mapping. We have asked our support manager, Ray, to reach out to you to address the end of day cash management issues you mentioned. Please check your inbox for that email and let Ray know when you have time for a call.

Madison
President (USA)
Ristoranti, 2-10 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Great Company

5,0 3 anni fa

Aspetti positivi:

Great software, helps our business run smoothly.

Aspetti negativi:

Nothing. Thrive was the best investment for our bottom line.

greg
Owner (USA)
Ristoranti, 11-50 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione
Fonte: SoftwareAdvice

Worst business decision I ever made

1,0 6 anni fa

Commenti: Run away and find an updated system with better service and doesn't use an antiquated operating system like Linux. Sales, Service, and upper management are horrible.

Aspetti positivi:

Nothing. I have nothing good to say about this product and have multiple emails and documents to back up my review.

Aspetti negativi:

Everything. Basic functions like real time reporting and employee management are terrible. The system constantly has issues and needs to be re-booted during service. Has malfunctioned on basic levels of math with credit cards and processing. Customer support is terrible and does not follow up unless you do.

Kelly
Owner (USA)
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Great product.

5,0 8 anni fa

Aspetti positivi:

Easy to train your employee's to use. Helps control labor cost. Call center is great for a 1 number system

Aspetti negativi:

If you send in a support ticket they don't always let you know when they fixed the problem. Not a lot I can say in the negative about this product.

Dan
Director of ops (USA)
Ristoranti, 51-200 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Overpriced. Horrible product.

1,0 6 anni fa

Commenti: Horrible customer service. Nobody wants to take responsibility even with burden of proof. Thank god we didn’t implement this “pos” in all of our stores.

Aspetti positivi:

Nothing positive about this product software and service.

Aspetti negativi:

Scam artists. Always crashes. Wireless and wired printer always lost. Lied about the service provided and what’s included.

Steve
Owner (USA)
Ristoranti, 11-50 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Overall great product and great customer service

5,0 8 anni fa

Commenti: Ease of use

Aspetti positivi:

Ease of use, user friendly and able to change items is a breeze and overall customer service is outstanding

Aspetti negativi:

Only thing I would change is possibly some different icons

Marisol
Library Director (USA)
Prodotti alimentari e bevande, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

User Friendly

4,0 3 anni fa

Commenti: It is very user friendly. It has allowed me to make simple changes such as adding new products, change pricing, add new cashiers, etc. without need support. However, when I do need support for more complicated changes they always respond that same day.

Aspetti positivi:

It is easy to add new products to the inventory and make simple changes to the register.

Aspetti negativi:

Other report features would be great such as top selling items for the month.

Daniel
Freelance Writer (USA)
Intrattenimento, 201-500 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

For a Small Business That Needs POS, This is Great

4,0 6 anni fa

Commenti: Small business with mobile orders? Use this!

Aspetti positivi:

My little brother has a small pizza joint, and I asked him about a month ago to show me how he has been running all the POS. The answer? THR!VE. It works well for their one full-service business -with two satellite locations- in his local area. Mobile ordering seems to be their biggest income generator with this system.

Aspetti negativi:

I admit that I could not dive into the app/software with ease on my first try. It's not my actual business, but I still thought I should be able to intuitively investigate the pros and cons of the application. I could not. So... the ease of use seems to be lacking. But overall quality for small-business users seems to be very effective.

Utente Verificato
Utente LinkedIn Verificato
Software informatici, 11-50 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

There are some specific limitations of this POS that can make or break it

4,0 7 anni fa

Aspetti positivi:

This software supports 3rd-party integrations for online ordering, making it an essential business tool.

Aspetti negativi:

There are some limitations regarding taxes and integrated orders that cause frustration and inaccuracies in reporting.

Lori
Ristoranti
Ha utilizzato il software per: Non specificato
Fonte della recensione
Fonte: SoftwareAdvice

It is a very reliable solutions program that helps us out in many ways.

3,5 10 anni fa

Aspetti positivi:

Its very easy to use and very dependable. We use it all the time.

Aspetti negativi:

There is nothing at all that we dislike about this product.