Geelus

Owner / Manager

Aspetti positivi:

“Geelus is “THE SOFTWARE FOR TAILORS!” Since we started using geelus in 2008 we are truly on top of our business. We know if we have made a progress since the previous year, we know if we need to advertise more, we know which one of our employees are performing better and we’ve never gone back to the pen and paper. I can see the new orders in the system even when I’m driving (although it's not legal anymore;)) We don’t worry about any backups or where the data is stored. IT JUST WORKS. I truly recommend it to all clothing alterations and tailors specially if you are like us an agent for a dry cleaner!

Aspetti negativi:

I can't think of any really. Their original software's full version used to work only on my Mac and PC but their new one works like a magic on my mobile phone and tablet too. We've actually added a new tablet to serve our customers faster. Very cost effective.

Customisable POS system tailor-made for the garment industry

Aspetti positivi:

Great customer service, and I like that it can have very customisable receipts, text clients automatically and that it is designed for clothing alterations businesses needs in mind

Aspetti negativi:

I would like to see images updated on the POS

Easy to use Program

Commenti: I just used this software's Free Trial --- there is definitely a lot of great use and features to running a dry cleaning type business. There were a lot of features that didn't apply to my apparel service business so I decided not to continue using it. For a business with several steps, or processes, including working with others, this software will allow for better productivity.

Aspetti positivi:

You can track most aspects of running your dry cleaning or alterations or service business, including employees, work orders, projects and timelines, charging and receiving payments. I like how you can send emails to your clients. And also you can keep track of employees tasks and how an item is moving along.

Aspetti negativi:

The software was not very compatible with my computer and tablet. The programs shut off during use. Also, I did not like the interface, overall design.

What I Needed!

Aspetti positivi:

I am a one-person home-based business and I love that Geelus gives me the ability to automate many of the tasks I was doing manually such as scheduling and confirming bookings, sending order completion s and messages and sending invoices.

Aspetti negativi:

I would love it if Geelus could integrate with my Google calendar.

100% Recommended

Commenti: The support is extremely communicative and helpful in solving problems and answering queries, supporting ourselves and our franchisees. Some of our franchisees use the system to track the productivity of each employee, manage corporate accounts, quote on complex jobs and others use it as a sophisticated cash register – in our business one size does not fit all and Geelus provided that adaptability.

Aspetti positivi:

Alter- It is a franchise chain of 22 Clothing Alteration and Dressmaking stores located throughout metropolitan Melbourne, in the state of Victoria, Australia. When we set up the franchise business in 2002, we formed a relationship with a point-of-sale supplier, who offered a program owned in the USA. In early 2020, we were informed that the US Company had changed hands and that we had 6 months to find an alternate POS supplier. This major crisis led us to finding Geelus. Our early conversations with Geelus were focused on ensuring that our franchisees would be given considerable freedom in running their own business, setting their own prices, and managing their own reporting and information demands. As a Franchisor and Head Office we wanted access to all the information, but we did not want the management function of each system to be our responsibility. We specifically wanted to “liberate the franchisees to achieve what they each wanted from the POS beyond the minimum functionality of writing a ticket and customer collection of garments. Geelus immediately understood what we wanted and then were very proactive in working with us and our franchisees to deliver the outcome.

Aspetti negativi:

Change is always challenging, and many of our franchisees had used the previous system for many years. Adapting was a challenge but Geelus were supportive, in particular, the support team, in Australia. Our only regret is not switching sooner...

A versatile system that adapts to your business, not the other way around

Aspetti positivi:

The most impactful feature for our business was the structure of how items and services are set up to show all necessary information on the orders and on the tags. The structure is able to handle dry cleaning, laundry, tailoring, alterations and shoe repairs all at once! Which eliminates room for error. Customer service was very experienced and fast. The transition over to Geelus went so smoothly that I didn't have to lift a finger! Shout out to [SENSITIVE CONTENT]

Aspetti negativi:

I actually found out about Geelus before Cleancloud, but I chose cleancloud because Geelus' design and branding seemed old (no offense), so I went with CleanCloud. I think Geelus needs a new logo and a refresh on the interface! I also tried Cleantie for a month and it seemed nice but it doesn't come close to Geelus. I wish Geelus would have an open API!

Best costumer service!

Commenti: [sensitive content hidden] and his colleague [sensitive content hidden] helped me a lot with my business. [sensitive content hidden] has helped me set up mutiple businesses and is so quick to reply. He’s helped me a lot and made it very simple to set up my business. He’s very patient and passionate with what he does. His former college [sensitive content hidden] just recently helped me set up another business program and I’m very thankful to have so much support. They definitely made it easy for me. So much thanks to them!

Aspetti positivi:

I like that its easy to use and it’s a very simple app that doesn’t over complicate where to navigate what I need.

Aspetti negativi:

I haven’t had a negative experience with Geelus, so far so good!

Problem solver

Commenti: Overall I'm very happy with Geelus. It's exactly what I was looking for.

Aspetti positivi:

The system is very convenience and my customers are giving me great reviews about the text messages I send them for their orders. Now my invoicing is very professional, my appointments are automated and customers love the reminders. The entire system is great!

Aspetti negativi:

The appointment cancellation is not supported yet but they promised it'll be there soon.

Very impressed!

Aspetti positivi:

Very easy to operate, intuitive software. Also online tutorials and ability discuss and solve any issue with customer service live rep.

Aspetti negativi:

None so far. i have not found anything negative.

Great System for our Laundry Shop

Commenti: Happy with the experience coming feom another system not catered for laundry. The support team is also very helpful in guiding us

Aspetti positivi:

It’s versatile, easy to use and it caters to most of my reporting need. I can design product easily

Aspetti negativi:

Probably the interface needs a little bit of updating

Love the features and functionality

Commenti: Over all good. I'm still learning and I hope it turns well.

Aspetti positivi:

It covers all the needs of my alterations and dry cleaning business.

Aspetti negativi:

The customer service phone quality sometimes is not good.

Excellent customer service and nice program for small business.

Aspetti positivi:

Program is much easier to use, modern, and our customers love the system.

Aspetti negativi:

Not at this time, Geelus is an excellent software

I love geelus pos and fully recommended to everyone who wants to run a business successfully

Commenti: Fully recommended to everyone, it's an amazing pos system with a reasonable price and great customer service 24/7

Aspetti positivi:

I love the way it designed, it make our job really easy and have access to our store an data so comfortable,

Aspetti negativi:

I really like everything about geelus 10/10

Best Clothes Alteration Software

Commenti: The experience from day one was very professional. The service level is exceptional.

Aspetti positivi:

The software is extremely easy to use and very flexible in what you want your staff members to access and what not. We have been using the software for about 5 years now and the support from [SENSITIVE CONTENT HIDDEN] has been fantastic. Despite the time difference, he always responds immediately and deals with any issues quickly. Our staff find it very easy to use and love tracking their own individual production to keep an eye on their targets. Improvements are made on a regular basis making the software more and more versatile. The new booking system and calendar gives you a great snapshot of all your bookings allowing for better control. Management reports are very good and we look forward to an upgrade to consolidate all the sales from all the branches in one place. I highly recommend geelus, its the backbone of our business and we could not do the job we do without it.

Aspetti negativi:

I would not really say its a con but when you initially set up the software to your specification, it is a bit daunting but with [SENSITIVE CONTENT HIDDEN] help, it becomes very easy and now I consider myself an expert.

A lifesaver for a super unique industry - shoe repair and leatherwork!

Commenti: Great! Fantastic customer service. Since I started using Geelus all my headaches around custom management and timelines have faded. Highly suggest

Aspetti positivi:

Geelus is easy to set-up in a super customizable system. We are such a unique industry that there is no 'base price list' to import from anywhere. Geelus allows us to set up new items easily and change them whenever we need.

Aspetti negativi:

Setting up the printer used to be challenging, but they updated the system so now it's a breeze.

Simple & effective

Commenti: Really good - every time I have has an issue they have resolved right away via IM, team viewer or voice calls

Aspetti positivi:

Geelus is simple to use but was able to be customised the way we wanted to set up our business. I was able to following their online guide and be set up in a couple of hours. I was able to test out their platform for free as well without any pressure

Aspetti negativi:

With the flexibility you can set up slightly differently - be good to have a template for items

Amazing Service

Commenti: I have used Geelus since it began Over 10 years ago. I have watched it grow and tell everyone I know to use this system

Aspetti positivi:

Ease of Use. Clear and precise. All of my staff have no problems.

Aspetti negativi:

Nothing to not like. Its great! I cannot fault this software

Professional look to my business

Commenti: The benifits is defenitely the professional look on the till slips.
The detail of every item is important to us and with that Geelus is the best program to use.

Aspetti positivi:

The till slips for customers, stores and non priced slips. I use it every day, its eady to implement, easy to use. Customers love the professional look of it..

Aspetti negativi:

The quotes snd invoicing part was missing. Still I dont know if my client receive the quote email. There is a receipt/delivered message missing on quotes and invoicing. That would be nice to have as well as in the messaging part. Further it is easy to use.

Excellent and superb experience!

Commenti: Excellent and superb!

Aspetti positivi:

I like everything. i don't even know what to describe! I can find customers easily, I love the easy prints. I love that I can easily book for the day with confidence. Geelus constantly shows me what needs to be done and how much is left to be done on each day. So I'm always on top of my business. Customers love the text messages and we are getting a lot of complements for sending text messages to the customers and notifying them of their orders.

Aspetti negativi:

I can't think of anything for the moment. I've been using Geelus since 2015 and for nearly 7 years it's been helping me to run my business smoothly.

Highly recommended

Commenti: Overall I have what I needed.

Aspetti positivi:

I love the user interface, ease of use and sms followups.

Aspetti negativi:

So addictive. I cannot really think of any cons.

Happy customer

Commenti: So far it's been working great. Customer service is great and person on the phone is nice and easy to work with :)

Aspetti positivi:

How it simplify what I do. Geelus makes managing the jobs simple. I've been in the industry for 20 years and I've been using Count Master 4000 on Windows 98. But my windows was crashed and I lost all my 20 years of data! After looking at other programs there were too complex and didn't fully reflect what I do. When I found Geelus, my prayers were answered. It's simplifying everything and makes managing my work a lot easier. I love how calendar shows me everything in a nice visual way!

Aspetti negativi:

The cons is not having a phone number to call. But so far I've always received a call when I requested it. Regardless now I'm never paying for upgrades or lose my data.

In a nut shell our customers love it!

Commenti: Exceptional and nice! We love it!

Aspetti positivi:

In a nut shell our customers like it, it's top for dry cleaners and it's very easy to track all the orders and zero room for errors. Of course it's easy to use.

Aspetti negativi:

In their old software there was a tool to track the missed orders which is not yet available on the new one.

Absolutely Loving it!!!

Commenti: Geelus has one of the best customer service I've experienced in the last 4 yrs I've been with the company!
My questions are always answered and everybody has been nothing but patient and very professional!
I've never experienced any time pressure or been brushed of!..
I can only speak of high volume and absolutely recommend this company to any new and old businesses!

Aspetti positivi:

Easy to use and navigating throughout the system!

Aspetti negativi:

Getting used from old to new system!... Time will get me up to dated and I have a great team helping me with this new system!

Great service, great software

Commenti: Overall it has been great experience and customer support has been available every time I needed it and really friendly.

Aspetti positivi:

I just did an SMS marketing to sell Masks for coronavirus and I was flooded with customer calls and I loved it. Great user friendly and customer support.

Aspetti negativi:

It would have been great to see some videos on each and every functionality but unfortunately, it's only in text format and sometimes I have to reach customer service for more information.

best software ever for tailoring

Commenti: awesome

Aspetti positivi:

technical support is awesome they are on top of evert issue

Aspetti negativi:

as we enter all items we have no way to count all of them until we print