--- description: Scopri le funzionalità di SysTrack, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: SysTrack - Prezzi, recensioni, informazioni - Capterra Italia 2026 --- Breadcrumb: [Home](/) > [Software di IT Management](/directory/10001/it-management/software) > [SysTrack](/software/130751/systrack) # SysTrack Canonical: https://www.capterra.it/software/130751/systrack Pagina: 1/2\ Avanti: [Pagina successiva](https://www.capterra.it/software/130751/systrack?page=2) > SysTrack è una soluzione di gestione IT per i team del supporto IT, che consente loro di avere una chiara visibilità dei propri ambienti e dell'esperienza dell'utente finale. > > Conclusione: valutazione di **4.9/5** stelle assegnate da 23 utenti. Miglior punteggio per il parametro **Lo consiglieresti?**. ----- ## Panoramica ### Chi utilizza SysTrack? Lakeside Software serve team IT in tutto il mondo e in tutti i tipi di settori. Grazie alla sua scalabilità, SysTrack viene preferito dalle imprese di medie e grandi dimensioni. ## Statistiche e valutazioni | Parametro | Valutazione | Dettaglio | | **Nel complesso** | **4.9/5** | 23 Recensioni | | Facilità d'uso | 4.7/5 | Sulla base delle recensioni complessive | | Assistenza clienti | 4.9/5 | Sulla base delle recensioni complessive | | Rapporto qualità-prezzo | 4.8/5 | Sulla base delle recensioni complessive | | Funzionalità | 4.7/5 | Sulla base delle recensioni complessive | | Percentuale di raccomandazione | 100% | (10/10 Lo consiglieresti?) | ## Informazioni sul fornitore - **Azienda**: Lakeside Software - **Area geografica**: Bloomfield Hills, USA - **Anno di fondazione**: 1997 ## Contesto commerciale - **Prezzo di partenza**: 60,00 USD - **Modello tariffario**: (Versione di prova gratuita (free trial)) - **Pubblico target**: 1.001-5.000, 5.001-10.000, 10.000+ - **Implementazione e piattaforme**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Windows (locale), Linux (locale) - **Lingue supportate**: inglese - **Paesi disponibili**: Albania, Andorra, Anguilla, Antigua e Barbuda, Aruba, Austria, Bahamas, Barbados, Belgio, Belize, Bermuda, Bielorussia, Bosnia ed Erzegovina, Bulgaria, Canada, Cechia, Cipro, Città del Vaticano, Costa Rica, Croazia e altri 71 ## Funzionalità - API - Accesso/Controllo remoto - Aggregazione dei dati - Analisi dati - Analisi della causa principale - Avvisi/Notifiche - Controllo accessi/Autorizzazioni - Creazione di report/analisi - Dashboard - Gestione degli audit - Gestione dei ticket di assistenza - Gestione dell'inventario - Gestione della configurazione - Gestione della conformità - Gestione delle capacità - Gestione delle patch - Gestione delle risorse IT - Gestione di contratti/licenze - Gestione di incidenti - Gestione e monitoraggio da remoto - Live Chat - Monitoraggio IT - Monitoraggio dei cespiti - Monitoraggio dei costi - Monitoraggio della rete - Monitoraggio delle prestazioni - Monitoraggio delle risorse IT - Notifiche in tempo reale - Per MSP - Pianificazione della manutenzione - Portale self-service - Quadro della attività - Rapporti IT - Real-Time Monitoring - Real-Time Notifications - Risoluzione dei problemi - Strumenti collaborativi - Strumenti di diagnostica - Supporto da remoto - Verifica dei problemi ## Integrazioni (2 in totale) - Citrix Endpoint Management - ServiceNow ## Opzioni di supporto - Assistenza telefonica - Assistenza diretta 24 ore su 24 ## Categoria - [Software di IT Management](https://www.capterra.it/directory/10001/it-management/software) ## Categorie correlate - [Software di IT Management](https://www.capterra.it/directory/10001/it-management/software) - [Software per la gestione degli asset IT](https://www.capterra.it/directory/30077/it-asset-management/software) - [Piattaforme AIOps](https://www.capterra.it/directory/32875/aiops-platforms/software) - [Piattaforme di esperienza digitale (DXP)](https://www.capterra.it/directory/32817/digital-experience-platforms-%28dxp%29/software) - [Software per Remote Work](https://www.capterra.it/directory/31855/remote-work/software) ## Alternative 1. [Kaseya VSA](https://www.capterra.it/software/100303/kaseya-vsa) — 4.0/5 (206 reviews) 2. [TeamViewer ONE](https://www.capterra.it/software/122252/teamviewer) — 4.6/5 (11620 reviews) 3. [Pulseway](https://www.capterra.it/software/141792/pulseway) — 4.7/5 (310 reviews) 4. [LogMeIn Resolve](https://www.capterra.it/software/1026169/goto-resolve) — 4.4/5 (214 reviews) 5. [Atera](https://www.capterra.it/software/144309/atera) — 4.5/5 (446 reviews) ## Recensioni ### "Modern workplace monitoring solution in Digital Workplace ERA." — 4.0/5 > **Amarpreet** | *7 marzo 2022* | Servizi e tecnologie dell'informazione | Tasso di raccomandazione: 8.0/10 > > **Vantaggi**: Technical Support is good and they will respond with the possible available fix if something is not readily available to deploy. > > **Inconvenienti**: Although design and build of this application is not very complicated but the dashboard creation is little tricky and confusing. i hope the company is already working on to make it more user friendly. > > Essential Tool for day to day operations to help organizations reduce tickets in Service Desk and enable automations in surveys/remediation and a crisp CTO/CIO view dashboards. ----- ### "Lakeside Systrack - Capacity Management Toolset" — 4.0/5 > **Jim** | *10 giugno 2019* | Telecomunicazioni | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: It covers a lot of service experience metrics. It has excellent extensions for seeing what end users are doing when web browsing. The process level toolsets are clever and do allow you to look in a fine grained way at what is happening i.e. rewind the clock and see when resource usage changes. The dashboard mechanism is easy to use. The vendor is very responsive to support queries and really helpful. The professional services people in Lakeside are excellent. > > **Inconvenienti**: In the version we have the developers removed the capability to export a lot of the graph data. We grumbled because this ruins the toolset a lot. We got a bespoke dashboard from Lakeside which allows us to work around the issue and it's apparently being put back in the newest version. A pain though and a dumb decision. The health metrics are a bit...Opaque. We struggled to really connect many of them to an actual improvable change. Interesting but occasionally the health metrics can produce wasted effort. Use them to maybe set priorities but also use your own technical intuition really. > > We used Systrack a lot as a data source to allow for modelling of end user resource costs to plan for and size increases in Citrix infrastructure with an expensive technology partner. It gave us the right data to correctly size the solution and avoid excessive spend. We also use it a lot too isolate the root cause of increases in CPU and memory costs introduced by our business areas. This allows us to govern business usage, get irresponsible end users to change behaviour and find possible sources of technical wastage to allow us to stretch our infrastructure out effectively. i.e. removing extensions to the WMI interface which did nothing useful and reduce CPU by 10% across a large silo. Saved us multiple 100's of users worth of CPU and improved end user experience. We also isolated issues with the underlying virtualisation fabric and got a free upgrade from our infrastructure provider. Good for this sort of vendor dispute. ----- ### "The quantity and quality of data that SysTrack collects has got to be the best I have seen.." — 5.0/5 > **Utente Verificato** | *6 giugno 2019* | Servizi bancari | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: The quantity and quality of data that SysTrack collects has got to be the best I have seen without putting unnecessary strain on local resources. It's strength lies in the ability to turn this data into actionable and easy to read presentable views for users of all levels. The ability to prove the issues that users are facing are not always the fault of the OS or Applications but sit with underlying infrastructure. > > **Inconvenienti**: Feature requests are slow to be released. > > Calculating actual user virtual resource requirements for users for a better user experience - Reduction of virtual resource consumption over the course of the year by 80,000 vCPU and 60 Terabytes of memory from 75,000 VDI sessions. General Troubleshooting of user issues - Troubleshooting causes of user experience and proving that issues sometimes stem from underlying infrastructure. Identifying unused software - Reducing licencing cost by identifying unused software and removing from users devices. ----- ### "One of the industries best\!" — 4.0/5 > **Luke** | *7 giugno 2019* | Servizi e tecnologie dell'informazione | Tasso di raccomandazione: 8.0/10 > > **Vantaggi**: • Trends \& reporting (CPU, boot time, memory usage, apps, etc). Proper analysis of poor computer performance can be obtained to determine who to be replaced first on replacement programmes, for example. Trends/reporting is also a useful monitoring tool for troubleshooting devices with performance issues. • Device reporting by models (amount on estate). Whilst its possible to do this via SCCM, Systrack can do this within a few clicks. It will however need a lookup table to convert Lenovo model numbers into readable model names although Systrack have worked with us to ensure these are converted. • Web history logging for security purposes • Dependencies – the ability to see the full chain of what the device is connected to \& latencies to identify any performance/network issues with particular servers. • Application discovery – to quickly identify applications installed on the device – similar function in SCCM but its nice to have this all in one place. • Accurate last login for users on devices, as well as all devices they have logged into. This data is on SCCM but Systrack makes it much easier to pull this data all together. > > **Inconvenienti**: There's so much data available and sometimes it's difficult to get exactly what you're after without consulting systrack to assist you... but hands down they have been able to meet pretty much all of our requests to create custom dashboards. Cost - understandably its an amazing tool but at quite a price tag. It can be a very proactive tool but this won't suit if the organization if they are not able to make time for using the product. ----- ### "SysTrack Review" — 5.0/5 > **Stephen** | *25 giugno 2019* | Software informatici | Tasso di raccomandazione: 9.0/10 > > **Vantaggi**: Having had previous hands on experience with SysTrack before joining Citrix, I was very pleased with the amount of data and thus insights that SysTrack gives customers. In my role speaking to my customers who struggle to monitor their complex Citrix environments or are looking for a single tool to monitor Citrix as well as their physical desktop estate or are looking for a comprehensive tool for analysis and assessment, it's SysTrack that is always top of the list due to its rich set of features. > > **Inconvenienti**: It's been a while since I actually used it but it was a little complicated to tune and perhaps some more intuitive dashboards? These may have been addressed though... :-) > > SysTrack solves the problem of not having enough INSIGHT on your environments. This is made even worse when you have an already overstretched IT ops team. SysTrack allows you to get better insight into what's happening, monitor user experience (which is key\!) and allow Ops teams to be proactive and resolve issues quickly before they escalate, which saves an organisation both time and money, improves user experience (and NPS scores) and helps de-risk transformation. ----- Pagina: 1/2\ Avanti: [Pagina successiva](https://www.capterra.it/software/130751/systrack?page=2) ## Link - [Visualizza su Capterra](https://www.capterra.it/software/130751/systrack) ## Questa pagina è disponibile nelle seguenti lingue | Lingua | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | tr | | ----- ## Dati strutturati