Deskero

Ottima piattaforma anche in Italiano

Aspetti positivi:

Un comodo portale per il cliente finale dove è possibile attivare anche l'accesso senza registrazinoe

Aspetti negativi:

Piattaforma premium utilissima ma troppo costosa. Avrei gradito uno sconto maggiore per il primo anno, in modo da apprezzarne meglio le potenzialità

Buona complessivamente

Aspetti positivi:

Facilità di utilizzo della pagina web da parte amministratore e cliente

Aspetti negativi:

Alcuni aspetti di come configurare il profilo del sito

Deskero allows you to measure I.T., so that you can manage it.

Aspetti positivi:

Overall, I've had a great experience implementing Deskero as our help desk & I.T. project management solution. If you can't measure your I.T. requests/incidents, how can you manage them? Deskero allows you to measure, so that you can manage. I compared several solutions before trying Deskero, and for price vs features, I found Deskero to be our best fit. We have used it for months to manage daily I.T. tickets/incidents, and for requests/projects. We export the data and prepare analytics to identify areas within our infrastructure that could use improvement. During the setup process, I had several questions, and Nicolo was available to answer each question quickly & efficiently.

Aspetti negativi:

A few things weren't laid out in the portal the way I'd do them, the best way I could describe them is that they are a little quirky. However, Deskero support was there to answer my questions and resolve issues.

Simple, complete, scalable and customizable with API

Commenti: We automatized the creation of new customers and leads with API integration, we provide a self-service portal where customers can find the activation state of their services and any requests. We manage tickets of many types very easy: information, requests, technical help, economics, leads, prospects. We implemented live chat very easy. We can manage many customers with few operators. We are very satisfied.

Aspetti positivi:

The product is perfect for tickets management and live chat implementation. You can manage as many ticket as you want and create as many chat widgets as you want, other competitors have limits on tickets or chats. It offers a simple CRM for basic tasks, but useful to store information to let operators answer customer requests. The API can expand automatization very well and information can be implemented or connected in a more complete CRM. Configuration is very easy, but complete, with e-mail template and workflow automatizations by rules and if-then conditions. There is a useful self-service portal for customers.

Aspetti negativi:

The API documentation is very minimal and sometimes you have to ask for help to use some advanced requests, but the technical team is fast and give you complete answers. There are some bug here and there, like broken search boxes, nothing too serious, but as you write to technical team they fix them in very short time. I wish the CRM part is more complete with the possibility to create customers types and connect each others, more customized field types and the possibility to create group of customized fields to let operators read information very easy. It's not possible to create if-then rules with CRM custom fields. I wish more customizations for self-service portal, like pages creation (outside the knowledge base), top page banners or alerts, customized fields integration into pages.

Good but not cheap

Aspetti positivi:

Easy to use and web based. Trial easy to activate. you can use it with PC, tablet smartphone without problems

Aspetti negativi:

The application is'nt cheap if you need more then 1 agent... if you need multilanguage you have to buy the intermediate versione...