--- description: Scopri le funzionalità di Sprinklr, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Sprinklr - Prezzi, recensioni, informazioni - Capterra Italia 2026 --- Breadcrumb: [Home](/) > [Software di social media marketing](/directory/30781/social-media-marketing/software) > [Sprinklr](/software/131274/sprinklr-platform) # Sprinklr Canonical: https://www.capterra.it/software/131274/sprinklr-platform Pagina: 1/5\ Avanti: [Pagina successiva](https://www.capterra.it/software/131274/sprinklr-platform?page=2) > Sprinklr è una piattaforma software d'impresa creata per gestire le esperienze dei clienti su vasta scala. > > Conclusione: valutazione di **4.2/5** stelle assegnate da 94 utenti. Miglior punteggio per il parametro **Lo consiglieresti?**. ----- ## Panoramica ### Chi utilizza Sprinklr? Soluzione di gestione dell'esperienza del cliente basata sul cloud, che aiuta le imprese di tutte le dimensioni a gestire il content marketing, i social media, la pubblicità a pagamento, i siti web e altro ancora grazie all'automazione. ## Statistiche e valutazioni | Parametro | Valutazione | Dettaglio | | **Nel complesso** | **4.2/5** | 94 Recensioni | | Facilità d'uso | 3.9/5 | Sulla base delle recensioni complessive | | Assistenza clienti | 4.1/5 | Sulla base delle recensioni complessive | | Rapporto qualità-prezzo | 3.9/5 | Sulla base delle recensioni complessive | | Funzionalità | 4.3/5 | Sulla base delle recensioni complessive | | Percentuale di raccomandazione | 80% | (8/10 Lo consiglieresti?) | ## Informazioni sul fornitore - **Azienda**: Sprinklr - **Anno di fondazione**: 2007 ## Contesto commerciale - **Pubblico target**: 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementazione e piattaforme**: Cloud, SaaS, Web, Windows (locale), Android (mobile), iPhone (mobile) - **Lingue supportate**: arabo, francese, giapponese, inglese, italiano, olandese, portoghese, spagnolo, tedesco - **Paesi disponibili**: Arabia Saudita, Australia, Austria, Belgio, Canada, Danimarca, Emirati Arabi Uniti, Francia, Germania, India, Italia, Jersey, Lussemburgo, Monaco, Paesi Bassi, Portogallo, Qatar, Regno Unito, Singapore, Spagna e altri 5 ## Funzionalità - Analisi competitiva - Analisi delle sensazioni - Avvisi/Notifiche - Bot preconfigurato - Chatbot - Composizione automatica dei numeri di telefono - Comunicazione multi-canale - Cronologia clienti - Dashboard - Distribuzione multi-canale - Etichettatura - Gestione degli asset digitali - Gestione dei canali - Gestione dei contenuti - Gestione dei feedback - Gestione del flusso di lavoro - Gestione dell'esperienza del cliente - Gestione della knowledge base - Gestione delle comunicazioni - Gestione di ambasciatori del marchio - Gestione di feedback negativi - Gestione di più account - Gestione di potenziali clienti - Gestione eventi - Instradamento automatico - Instradamento delle chiamate - Linee guida del brand - Marketing multi-canale - Monitoraggio - Monitoraggio dei social media - Monitoraggio del coinvolgimento - Multi-campagna - Parametri prestazionali - Pianificazione delle attività - Pianificazione strategica - Pianificazione/previsione delle spese - Quadro della attività - ROI Tracking - Raccolta dati multi-canale - Real-Time Analytics - Rendicontazione e analisi statistiche - Report personalizzabili - Ricerca/Filtro - Riconoscimento della lingua - Smistamento automatico delle chiamate - Sondaggi e feedback - Strumenti collaborativi - Suggerimenti di query - Visualizzazione di dati - Workflow Automation ... e altre 58 funzionalità ## Integrazioni (54 in totale) - AI Virtual Avatar - Adjust - Adobe Analytics - Adobe Commerce - Adobe Experience Manager - AppsFlyer - Aprimo Digital Asset Management - BL.INK - Bazaarvoice - Beckon - Bitly - Bynder - Canary - Coveo Relevance Cloud - Discourse ... e altre 39 integrazioni ## Opzioni di supporto - Email/Help desk - FAQ/Forum - Knowledge Base - Assistenza telefonica - Assistenza diretta 24 ore su 24 - Chat ## Categoria - [Software di social media marketing](https://www.capterra.it/directory/30781/social-media-marketing/software) ## Categorie correlate - [Software di social media marketing](https://www.capterra.it/directory/30781/social-media-marketing/software) - [Software per social media management](https://www.capterra.it/directory/30939/social-media-management/software) - [Tool per networking](https://www.capterra.it/directory/10043/social-networking/software) - [Software per social media monitoring](https://www.capterra.it/directory/31028/social-media-monitoring/software) - [Software per la gestione della forza lavoro di call center](https://www.capterra.it/directory/32607/call-center-workforce-management/software) ## Alternative 1. [Instagram](https://www.capterra.it/software/210721/instagram) — 4.7/5 (5224 reviews) 2. [Zoho Social](https://www.capterra.it/software/159351/zoho-social) — 4.7/5 (3480 reviews) 3. [monday AI Work Platform](https://www.capterra.it/software/147657/monday-com) — 4.6/5 (6123 reviews) 4. [Hootsuite](https://www.capterra.it/software/121701/hootsuite) — 4.4/5 (3803 reviews) 5. [HubSpot Marketing Hub](https://www.capterra.it/software/171840/hubspot-marketing) — 4.5/5 (6258 reviews) ## Recensioni ### "Amazing customer marketing platoform but super expensive\!" — 5.0/5 > **Gabriel** | *21 ottobre 2024* | Marketing e pubblicità | Tasso di raccomandazione: 8.0/10 > > **Vantaggi**: Excellent data inputs, ability to organize and analyze, while also provide rich insights over time. Amazing customer service and set-up support as well as ongoing abilities for incoming and outgoing digital and social content. > > **Inconvenienti**: Price. Way too expensive. Otherwise not much to complain about. > > Amazing brand management and digital/social marketing platform. Great support. But super expensive. ----- ### "Top of the class, cost to match" — 5.0/5 > **Chris** | *13 novembre 2025* | Stampa | Tasso di raccomandazione: 7.0/10 > > **Vantaggi**: Sprinklr is absolutely phenomenal as a tool for social listening, analytics, scheduling, and messaging across all of the channels we use. If you've used any tools similar, you'll be able to pick up and run with Sprinklr, but like most things I'd describe it as "easy to use, hard to master" The scheduling is robust, the analytics are full of great insights and customizable dashboards, and the listening is easy to handle even on small scale. Visual listening identifies posts using logos or other assets which makes proactive outreach simple. > > **Inconvenienti**: Sprinklr is one of the more expensive examples of these tools, unfortunately, but that can be expected with so many different modules and top of the line tools. There is definitely a learning curve, but not one that is strong enough to deter me. I would say there is so much, almost too much at times. It's wonderful to have so many tools in one place, but I often find myself underutilizing pieces. > > Overall, it's been a great experience with Sprinklr. We have found it to be incredibly useful to schedule, track, and impact. Customer support has been wonderful, onboarding was heavy for a small team but not impossible ----- ### "Pros and Cons" — 3.0/5 > **Jessie** | *23 settembre 2026* | Amministrazione pubblica | Tasso di raccomandazione: 5.0/10 > > **Vantaggi**: It integrates with most social media platforms making it easier to have an oversight of campaigns, analysis, reach, reactions, spend and other metrics in a single view/report. The live reporting features enable internal and external team members to keep across results and download as required. The Sprinklr support team are generally quick to respond and solve issues. > > **Inconvenienti**: It is not user-friendly and requires a steep learning curve. Because of the complexities and nuances of the individual platforms Sprinklr set-up (especially the Advertising) is very complicated, convoluted and does not always represent the functions of the platforms. For eg Sprinklr permits time of day scheduling for LinkedIn and although they claim that despite LinkedIn not having this as a function it can support it - however once you set it up the campaign has errors and you need to remove the time of day scheduling in order for the campaign to run. > > You need to put in a lot of pre-work to set up your account (ie settings, functions, reports) and keep an eye on your native platforms to ensure the metrics match. Also you need to have knowledge of the native platform changes/updates to ensure your Spinklr campaigns run. Sometimes your campaign can be published but some components/placements do not run as the specifications do not match the updated native platform specs. It does provide a lot of flexibility and customisation and functions for sharing with team members who do not have access to the native platforms. Dashboards are an excellent feature and the ease of managing users is useful. It is expensive especially once you have a high number of users but if you are using it for organic, paid and reporting function the value for money can be justified. ----- ### "Sprinklr- The best scheduling tool" — 4.0/5 > **Muhammad Zohaib** | *12 settembre 2026* | Industria edilizia | Tasso di raccomandazione: 9.0/10 > > **Vantaggi**: Sprinklr offers strong value for money by bringing social media management, publishing, engagement, and analytics into one platform. Its centralized dashboard helps users manage multiple social channels efficiently, although the learning curve may be higher for beginners. The post-scheduling tools make it easy to plan, organize, and publish content across different platforms. Detailed engagement insights, flexible subscription options, and convenient payment arrangements help businesses track performance and manage their marketing activities effectively. > > **Inconvenienti**: Sprinklr is expensive for small businesses, and its wide range of features feel complicated for new users. The platform also has a steep learning curve, while some advanced tools and integrations require extra setup or technical support. > > My overall experience was very good with Sprinklr as I was using it for posting and scheduling social media posts on Facebook and Instagram. ----- ### "Sprinklr is game - All in one social media platform" — 5.0/5 > **Utente Verificato** | *5 febbraio 2022* | Marketing e pubblicità | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: It is fast, accurate \& effcient. It understands the current marketing needs > > **Inconvenienti**: Granular permissions level. You have to go through a lot of process if you want to turn on a small option/feature > > It was an amazing experience using Sprinklr and i personally recommend it to have it if not yet in 2022 ----- Pagina: 1/5\ Avanti: [Pagina successiva](https://www.capterra.it/software/131274/sprinklr-platform?page=2) ## Link - [Visualizza su Capterra](https://www.capterra.it/software/131274/sprinklr-platform) ## Questa pagina è disponibile nelle seguenti lingue | Lingua | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Dati strutturati