Chargebee

Software nella media

Commenti: Esperienza nella media il software presenta problemi che danno fastidio durante il lavoro che svolgiamo

Aspetti positivi:

Mi piace del software la parte contabile con molte possibilità di avanzamento ma a dei problemi

Aspetti negativi:

A dei problemi di gestione nei pagamenti che andrebbero sistemati

Everything is in there

Commenti: Good. We used to do manual invoices separate from credit card invoices. Having a single billing systems improves efficiency and we have a single source of the truth with respect ti critical business KPI's.

Aspetti positivi:

I like that we can also do quotes from the system that customers can accept and it takes them to the checkout. Huge time-save for our sales team.

Aspetti negativi:

It's hard to do price indexation to subscriptions. It generates credits and credit notes that our customers initially don't understand without us explaining it.

Alternative considerate: Maxio

Perché scegliere Chargebee: Recurly was more expensive and could not give us a good deal to their enterprise plan as an existing customer.

Software precedente: Recurly

Perché passare a Chargebee: Chargebee was more simple which suited are business. Chargify was good too. Conceptually they can address complexer issues but it also makes it harder to implement. They could also not support future billing.

My ChargeBee experience. Not great, not really bad either.

Commenti: All in all, it wasn't a terrible experience, but the issues that we experienced (with some not completely on ChargeBee, but shared with Microsoft) didn't allow my experience to be great either. But what I can say is that once they iron out those integration issues with Partner Center, I don't foresee having any negative experiences going forward.

Aspetti positivi:

The best way I can summarize what I liked about ChargeBee comes down to with the amount of available features, still having a minimalistic aesthetic to it. Not a lot of unnecessary clutter that isn't useful, just all the stuff you need, and none of the stuff you don't.

Aspetti negativi:

Everything related to invoicing. Now, I will note that our issues could have just been tied to issues related to limitations with Microsoft Partner Center subscription portal integration and ChargeBee. That being said, we had constant issues with the way invoices detailed how our customers were being charged and what was being credited, leading to long conversations with my customers explaining what they were reading.

A deeply regrettable & expensive experience

Commenti: Our experience with Chargebee has been nothing short of a nightmare. The first implementation consultant we were assigned was utterly incompetent, providing no solutions and merely directing us to irrelevant API documentation. They showed no interest in understanding our use case or reviewing our documents and user flows.
During our weekly calls, I was left to fend for myself, presenting configurations that didn’t work and proposing solutions that were met with dismissive responses. It became painfully clear that this consultant, an external contractor, was more interested in passing the buck than in providing any real assistance.
Our pleas for help fell on deaf ears, with emails left unanswered for weeks on end. When we requested a new implementation consultant, we were unaware that this was merely a symptom of a larger problem: Chargebee’s complete disregard for their customers.
Our second consultant was a breath of fresh air, taking the time to understand our use case and helping us find a working solution. However, the migration package we purchased was a complete waste of money, offering little more than a suggestion to read the error messages and make the necessary changes.
Fast forward to today, and we are still grappling with an open ticket from [sensitive content hidden]. The configuration that Chargebee sold us has proven to be a complete disaster. Following an update in August, our instance has been plagued with errors, causing serious issues for our customers.
To add insult to injury, we were informed that the features of the solution we purchased nine months ago do not work together. This was news to us, as none of their documentation suggested this. Despite presenting examples of both successful and failed system operations, Chargebee has failed to provide a replicable explanation of our current configuration’s behavior.
The most alarming part of this ordeal is the frequency with which we have had to chase them for updates, only to be met with silence, followed by a call in which we are blamed for not testing the configuration properly.
Chargebee has refused to provide a written explanation of how the code should behave to this day. They have refused my ask to further go over our examples and truly understand our use case.
If you’re looking for a service that will lie to you, ignore you, and treat you like a fool, then look no further than Chargebee. Their approach to customer service and business conduct is nothing short of appalling.

Aspetti positivi:

It is quite intuitive and easy to use.

Aspetti negativi:

The team at Chargebee has proven to be nothing short of a disaster. They treat you with utter disregard, blatantly lying to you and leaving your emails unanswered for weeks on end. When you finally manage to get a response, they lure you into a call under the pretense of prioritizing your concerns, only to leave you in the lurch once again. This vicious cycle of neglect continues unabated, while you are left to deal with the fallout of their incompetence, losing customers in the process. Their behavior is not just unprofessional, it’s downright disgraceful.

Great platform

Aspetti positivi:

The easy of using the organ for a new user

Aspetti negativi:

The over all set of and to speak with customer service

Chargebee: A Billing Solution that Has Effective Features

Aspetti positivi:

I like the effective features of Chargebee. Chargebee has been reliable when it comes to billing.

Aspetti negativi:

Chargebee has effective features . No dislikes for Chargebee.

Code quality is terrible. UI is confusing. Full of bugs.

Commenti: A total disaster. Spent over 2 months trying to get everything working, but I kept hitting bugs and problems.

Aspetti positivi:

The backend code looks nice, but the frontend is a disaster.

Aspetti negativi:

Obviously no one is testing or maintaining the code. It's half baked, buggy and the user interface is bad.

Alternative considerate: Recurly

Perché scegliere Chargebee: I don't like Wordpress or PHP and wanted something more modern. Unfortunately Chargebee's code is old and crusty and worse than Woocommerce.

Software precedente: WooCommerce

Perché passare a Chargebee: I should have done more research. Chargebee is a 'unicorn' with 300 million dollars. I don't know what they spent the money on, but obviously not the code. It's all marketing and hype.

Account renewal team is a complete disaster : hidden fees

Commenti: Disaster on the invoicing and billing part in our case because of the overusage and renewal team

Aspetti positivi:

Great integration with Salesforce Great for multi-entities Many useful features and overall ok product

Aspetti negativi:

The renewal team will rip you off : they will charge overusage fees (Over 12K per month on a 3K /month contract) with 0 notification sent, 0 approach from the account manager. Once you try to renegociate, they don't want to use the overusage fees (36K in our case) to pay off the new contract. Never had such an experience with any saas and we consume hundreds of them

Chargebee: A Brilliant Revenue Growth Management Software

Aspetti positivi:

The impressive capabilities of Chargebee has been making it a reliable revenue growth management software. It has been so impressive.

Aspetti negativi:

I like the impressive features of Chargebee. No dislikes for Chargebee.

Chargebee: An Easy to Use Payment Processing Solution

Aspetti positivi:

Chargebee is an easy to implement payment processing solution. I enjoy the reliability of Chargebee.

Aspetti negativi:

No dislikes for Chargebee. Chargebee has been the best.

Accounting and financial management software that simplifies everything and saves us time

Commenti: It is fantastic software for automating accounting processes, reducing manual work, and eradicating possible paperwork. All accounting information is stored in the software, and it is easy for the accounting team to access this information, generate reports, perform in-depth analysis, adjust payments, and manage accounts payable and accounts receivable, among others. It is the best accounting software we have found; our experience has been excellent.

Aspetti positivi:

I love Chargebee for many reasons, the most important being that it allows us to streamline all the organization's transaction recording, which always involves a lot of money; at the same time, it helped us improve our previous shortcomings in generating reports. It has features and functionalities that save us time and make our daily accounting work more accessible, allowing us, among many other things, to import the account statement, perform in-depth analysis, and have control of all expenses; in short, it simplifies the entire accounting process, from purchases to the general ledger and accounts receivable and payable. Best of all, it is not difficult to use, and adapting to the software does not require much training.

Aspetti negativi:

There is a learning curve at first, primarily if you have yet to use accounting software; however, we have overcome that curve quickly and get great use out of the software daily.

It's worth exploring

Commenti: It is a good platform for automating payments. The platform has good documentation available, but setting it up without prior experience can be challenging. It can handle both simple processes and more complex workflows. Exploring this platform is definitely worth it.

Aspetti positivi:

It seems like good solution for many needs, from recurring billing to payment management, Chargebee can be a valuable tool. A good plus is that there is no need to build our solutions from scratch and several integrations are available to streamline the workflow. The big advantage is reducing the amount of human processing since all information is inside the platform.

Aspetti negativi:

The UX can be improved and it can take some time to understand how to use the several option.

An excellent choice for big businesses

Aspetti positivi:

Simple integration and easy to use features make it excellent choice for any big business. It provides all necessary tools for an ecommerce business and very rigid on data security.

Aspetti negativi:

There are few plans but I must say it is very expensive to run for a small business.

Just Stay Away

Commenti: I do not recommend them to avoid at all costs sign up for the free trial and process your first $50k free then move on to another company.software because once you start making money they will ask for a percentage of the money you collect. WHy do they think they are supposed to get paid a percentage of our moneyy?

Aspetti positivi:

The software is compatible with zapier which makes it easy to connect to other apps. or programs.

Aspetti negativi:

This company is based in the Philippines so the customer support for US-based customers is almost nonexistent. The online chat support is a complete joke because they just enter in "tickets" and never one ever follows up with you regarding an issue or concern. Once I sat down to track the payments that were being processed and the payments "could not authorize payment" but the system was marking the payments as paid. So customers are confused as too why they got an email says they paid but no payments removed from their account. The revenue story is unreliable and I have had to hire someone just to go inside of Chargebee to make sure the payments actually processed. Can you imaging hiring someone to double-check software?

To be avoided, it will cost you LT!

Aspetti positivi:

Chargebee started as a good product challenging Recurly but now it's really one of the worst decision we ever took

Aspetti negativi:

Their representative explicitly lied to to us to get us on a higher pricing in order to get his bonus and then you are stuck with another representation trying to get you to pay even to get his bonus aswell for the same feature that were promised earlier by someone else. Their management really needs to train their staff better & decide on a pricing policy that aligns interest (fixed or variable -- you can have it both ways! ) First chance we get, we get away from this scamming company!

Alternative considerate: Recurly, Odoo, Zuora, Stripe, GoCardless e Zoho Invoice

easy subscription management software

Commenti: managing payments on saas product. using for invoicing and planning

Aspetti positivi:

nice options available to flexible pricing options for SaaS. complete suite to manage invoicing and recurring payment. The test site for training prior to using is also very useful. We are able to use it really well due to this feature and we can train new employees on the product as well.

Aspetti negativi:

payment gateway integration can be a little more seamless they always encourage stripe, but a lot of spurious txns get generated on that platform.

It's a useful application if you have the significant large volume of customers for Invoicing

Commenti: Saving lots of time in Invoicing to the customer.

Aspetti positivi:

The application is Subscription enabled. So if the monthly billing amount is same then the subscription will create Invoices every month automatically without manual involvement.

Aspetti negativi:

Sometimes due to system error invoices get created and get paid, which is not in order. I cannot bill single customer from to supplier.

Very competent billing and subscription management product

Commenti: The ability to measure and track ARR for a Saas product is critical to our success. The fact that it integrates with Salesforce means that we can be confident we have an accurate view of our customer's accounts.

Aspetti positivi:

Chargebee has plenty of features that will ensures the platform can accommodate our product as it grows.

Aspetti negativi:

Lot's of features adds complexity therefore the learning curve is steep. Once you have it set up though, it's a very powerful platform. Trial subscription functionality could be expanded a bit. It would be could to be able to customise a user's trial journey a bit more.

Useful for user tracking

Commenti: Satisfying and reliable until you try to get it to do more.

Aspetti positivi:

This gives me a better insight into what's happening with our software (with sign-ups, churn etc) than Google Analytics and other tools.

Aspetti negativi:

Some of the data is artificially limited - like you can only view through 1-8 days, 8-30 days, 30-90 days, 90-120 days...it doesn't make sense, and skews the data.

Chargebee

Aspetti positivi:

The tax calculation for me was the feature that saves me a lot of time and money .But you can customise everything fast and easy

Aspetti negativi:

In the beginning the setup take a lot of time about 3 months and it was a quite complex

Disappointing & Frustrating

Commenti: For the level of quality of their support and service their paid plans are overpriced.

Aspetti positivi:

Has a full range of features and settings for subscription management.

Aspetti negativi:

Buggy and poorly implemented features that will leave you frustrated. For example you can sync orders with ShipStation which has a setting to use order billing address when shipping address is not available which sounds good however their solution for this is to silently send the billing address to ShipStation if a shipping address is set but it has a validation error. So you can mysteriously end up with orders in ShipStation with the wrong shipping address. Desperate sales staff who over promise. Slow & inexperienced support staff, that have plenty of canned responses to buy themselves more time.

An essential tool to avoid a mess in your monthly and yearly subscriptions over time.

Aspetti positivi:

Robust platform from which you can build a large customer base with different types of subscriptions. High level of customization. The information is well structured. It does integrate well with Stripe.

Aspetti negativi:

The UI could be sexier and the learning curve is steep. Sometimes, it is not intuitive and rely a lot on our IT team to support us internally.

Excellent product!

Commenti: Chargebee is excellent for subscription businesses who need to manage their payments and invoices. I would strongly recommend trying it out. It's extremely easy to use. Should you run into any issues, their support team is amazing and very responsive.

Aspetti positivi:

Extremely easy to get set up and start taking payments.

Aspetti negativi:

A Xero integration would be useful, which they have built and are currently testing.

Powerful product, 1 stop shop for subscription management

Aspetti positivi:

We rely on Chargebee for the recurring element of our business. It is incredibly flexible in the types of subscriptions you can create, and how you want to manage them. Every single element of every customer's subscription is customizable.

Wish it were a bit easier

Aspetti positivi:

I LOVE that you get to start for free while you're getting set up and building your business. That option is very valuable to me and the clients I work with. That is probably the #1 reason my clients have chosen the platform in the past.

Aspetti negativi:

There's so much to set up and sort out, and while it's nice that they reach out to hop on a call and give support (they reach out too much, actually), I'd rather have tutorials or even just a clearer sense of what to take care of first, what comes next, and on and on. It also surprises me at times how seemingly simple things are not handled simply. For instance, you should be able to send invoices without a client's credit card, or set up multiple payment plans within the same product.