RepeatRewards

Good marketing solution for small business

Aspetti positivi:

I like the ease in which a marketing strategy can go from concept to implementation in just a few simple steps, we use it mainly for API and POS.

Aspetti negativi:

I don't like the free email account provided but it's not a problem as we simply don't use it that much.

Excellent customer loyalty software

Commenti: Amazing.

Aspetti positivi:

The gift cards were so personalized and made our customers feel special.

Aspetti negativi:

Sometimes a little tricky to set up on a dashboard in one single sitting.

doesn't integrate well with my POS software (Paladin)

Commenti: Our overall experience with Repeat Rewards is positive, mostly because customer response has been good. Because of some of the integration problems we experience, we definitely don't utilize the program to it's full potential, which is impacts the cost effectiveness.

Aspetti positivi:

Customers definitely like the program and I'm convinced it does promote customer loyalty. It works especially well with customers who are making relatively large purchases because they see their points accruing quickly.

Aspetti negativi:

It doesn't integrate well with my POS program (Paladin), so we had to create a workaround in Paladin and we manually redeem customer reward coupons through the Repeat Rewards website in order to make the sales tax calculation comply with Wisconsin sales tax law. It also doesn't integrate with our online store (hosted through WIX) so customers sometimes get frustrated that they can't redeem their rewards when they purchase products through out website.

We LOVE using RepeatRewards!

Commenti: We will continue using RepeatRewards to track our customers' purchases and rewards -- it's fun and easy to use overall!

Aspetti positivi:

RepeatRewards makes it easy for our customers to earn loyalty points and gift certificates for our store! It also makes it easy to compile information (such as statistics, age group, and frequent shoppers) to make it easier for us to advertise for their needs.

Aspetti negativi:

It was a little difficult to figure out the software at first -- there are tutorials to use the product, however, we still had to figure out some of the features on our own accord.

So far so good with the repeat rewards. It's pretty easy to use and the support team has been great.

Aspetti positivi:

The ease of use. Adding patients and their information is very easy, and it connects to our POS instantaneously.

Aspetti negativi:

Searching for patients, its kind of hard to do, but maybe I am searching incorrectly. It seems I have to click a few things in order for all the patients that have rewards to load up.

Great service

Commenti: I was going to drop the service until I talked to a representative that walked me through how to better utilize the service. Now we love it.

Works Flawlessly but Not Great Results

Commenti: My Experience was good. It was easy to use, easy to set up, and ran flawlessly in the background once setup.

Aspetti positivi:

The software was extremely easy to set up and use. It is a great concept.

Aspetti negativi:

The software was actually quite good but we didn't get great results from it. I just think a loyalty program for our type of products doesn't work well. For others, it may work awesome.

Its a complete loyalty and rewards application

Commenti: It has made it easier to keep track of customer information and sales. It gives us the ability to keep all of our repeat customers information together and reward our customers for their loyalty to our business.

Aspetti positivi:

The application has been a great asset, It is easy to use . We enter our client information and if needed can easily correct and update the information

Aspetti negativi:

Its been great for what we use it for , so there really isn't anything that I can say thats negative

Great team and great product

Aspetti positivi:

Great program to drive customer loyalty. Besides the obvious punchcard functionality, the email, text and direct mail programs are all superb.

Aspetti negativi:

Could use a little work on both consumer and Merchant interfaces, but nothing that is a dealbreaker!

Rewards made easy.

Commenti: Easy to use but loaded with features and options. Allows us to tailor a rewards program to different levels customers.

Very good experience.

Aspetti positivi:

They have a great help desk, and are very willing to help you manage your program. Program easy to use on day to day basis.

Aspetti negativi:

Still have allot of back-end paperwork to manage. It takes some time to get your customers all set up. Once set up, it is seamless.

easy way to reward our customers every time they shop

Commenti: An easy way to reward our customers for their loyalty!

Aspetti positivi:

The Repeat rewards software is very easy to use. We do not even have to swipe a card with our system. Just input the customers name and you are in business!!

Aspetti negativi:

The repeat rewards software really has no negatives to that I am aware of. It is a very easy way to reward our customers for their repeat business!

Repeat Rewards easy to use

Commenti: We have been able to have a rewards program with very little effort and expense. We have almost 1500 rewards customers and they do use there rewards on future purchases, so it does promote shopper loyalty.

Aspetti positivi:

Very easy to set up customers.Easy to add purchases on the backend. The reports and look up features are easy to understand. The link to send an email list to constant contact is very useful. The service is affordable.

Aspetti negativi:

The email templates are a little restrictive in that you can't customize the graphics and offers. Sometimes the service is unavailable when customers are trying to redeem points.

Top Notch Customer Service

Aspetti positivi:

It does what we need it to do and Repeat Rewards has been EXTREMELY accommodating and willing to work around our requirements and customize the software to fit our needs.

Aspetti negativi:

The user interface is not as "pretty" as other similar services. It would be great to check customer history from the tablet.

Repeat Rewards Review

Aspetti positivi:

Repeat Rewards customer service did a great job with the set-up. My customers appreciate the customer loyalty program, and it helps us compete with the "big-box" loyalty programs. It also helps provide us with purchasing trends, as well as giving us a platform for direct advertising.

Aspetti negativi:

There is a learning curve to get the most benefits out of Repeat Rewards, but customer service is more than willing to help.

Great to work with

Commenti: The staff has always been great and our rewards program is an integral part of our business. Overall, we love working with Repeat Rewards!

Aspetti positivi:

Staff is very professional

Aspetti negativi:

There is so much information available that sometimes it is confusing to navigate the website.

Its a good product just needs to work a little better with our Epicor product

Commenti: we are able to offer a rewards program and we can use it for special pricing for sales on product in the store.

Aspetti positivi:

The App and the tracking you can do do within the online back in website. The members have enjoyed the spin wheel.

Aspetti negativi:

We have to enter the customer in 2 times once on epicor and one on Repeat Rewards. Also not much freedom on the emails that you can send out. Would use that more if you could put in out own info. Because we have to go add the customer into mail-chimp so we can do emails and thats a pain. Would also be able to edit on our own the member spin wheel

Repeat Rewards is Great!

Commenti: We have been a Rewards member for several years now and have always appreciated the friendly
personnel when dealing with them! Also rewards program works great for our Hardware store! Just have signed up for them to take care of my website and social media.

Aspetti positivi:

Ease of use

Amazing Service

Commenti: Purchased a company that was using repeat rewards. Was looking for a way to keep my additional customers while being able to offer a perk to new customers. Repeat rewards did exactly that.

Iron cage advertising!

Commenti: I've had Repeat rewards for over 15 years. If you want to keep your customers engaged use repeat rewards. Don't be cheap when it comes to advertising. Their programs keep them coming back.

Aspetti positivi:

Its automatic!

Great platform, nice reporting functions, wonderful customer service!

Commenti: Being able to manage our rewards program has been priceless. This software gives us the ability to easily pull up reports, update our app, and change user information easily.

Aspetti positivi:

I love the customer service! Support staffs are always there to help and are my go-to's.

Aspetti negativi:

I didn't like the old design as it felt outdated. Recently, the website has undergone a redesign that has made functions easier to find.

Overall pretty good

Aspetti positivi:

The back office is easy to use and the reports are very helpful. The different ways to search is also helpful

Aspetti negativi:

The fact that you can void a coupon if the guest changed their mind or it was added in error, this can be very frustrating.

Good option for independent hotels

Aspetti positivi:

The product was reasonably priced compared to other products. It serves the needs we were looking for which was a rewards program for our regular guests.

Aspetti negativi:

The tablet is not always easy to use so we often rely on the manager to enter data in the computer.

We have been very please with the program so far. Its achieved everything we wanted.

Commenti: It has been instrumental in developing our relationships with our guests, including but not limited to, encouraging more frequent visits, introducing new guests, guest recovery

Aspetti positivi:

Easy of use. Captures a lot of useful data and presents it in an easy to use format. Quick to find what I am looking for.

Aspetti negativi:

Looking forward to more development in electronic membership cards. ie some that fits in Apple Wallet etc. Also more integration with other restaurant systems. Being able to merge data with POS, Reservation and other marketing systems.

RepeatRewards is easy to use & offers our customers great perks!

Commenti: We have use RepeatRewards for years! Our customers love the birthday postcard gifts as well as the anniversary postcards! Year after year, our customers look forward to their frequent buyer rewards too!

Aspetti positivi:

easy to use, not much maintenance on my end

Aspetti negativi:

sometimes updates on change of addresses are slow