Da 15 anni aiutiamo le aziende italiane
a scegliere i migliori software

HelpOnClick
Cos'è HelpOnClick?
Il team di HelpOnClick si impegna al massimo per creare un software che aiuti i commercianti a comunicare facilmente con gli utenti che visitano il loro sito web. La live chat e l'help desk semplici e intuitivi, consentono ai clienti di concentrarsi sugli aspetti più importanti: aumentare le vendite e migliorare l'assistenza clienti.
Il software HelpOnClick Live Chat include le seguenti funzionalità principali:
Monitoraggio del traffico in tempo reale
Agente della chat virtuale
Icone e testi personalizzabili
Integrazione con Facebook
Integrazione con i principali sistemi CRM, CMS ed help desk
Chi utilizza HelpOnClick?
HelpOnClick Live Chat è utilizzato da piccole e medie aziende di tutto il mondo. È tradotto in oltre 20 lingue e può essere implementato in qualsiasi sito web.
Hai dubbi su HelpOnClick?
Confrontalo con una delle alternative più popolari

HelpOnClick
Recensioni su HelpOnClick

We Love HelpOnClick and Our Customers Do Too!
Commenti: We've been able to help so many customers with this app, that alone is worth its cost. A few customers have even used HelpOnClick to ask for quotes. We love it because it offers our customers a simple, easy way to get in touch with us and get most of their questions answered.
Aspetti positivi:
HelpOnClick was super easy to install on our website. As the administrator of the program, it's easy to add or remove users, create canned responses to quickly engage the customer, and it couldn't be easier for our website visitors to use.
Aspetti negativi:
Sometimes I forget to set the app to "offline" when I leave for lunch and a customer will try to chat with me when I'm not there. I wish it would automatically go offline once my computer went to sleep, but HelpOnClick will stay connected even when I'm gone.
Chatting like the best of them!
Aspetti positivi:
The functionality. As the Admin for my company, I like being able to utilize the functionality at maximum capacity to better understand how my team is using the software, and how we can better serve our customers.
Aspetti negativi:
I'd like to better understand the path user's are taking when they are on my site when they leave a message. I'm not sure if this is through HelpOnClick or a third party, but I think the software should tell us more about what people are ready/looking at when they leave us a message after hours. This would be very helpful for us businesses, especially when user's don't specify which products they are interested in, or inquire about for pricing.
Risposta di HelpOnClick
4 anni fa
Thank you for your review. We will consider adding more information to the messages that are received in the offline mode.
Poor Response from all levels
Commenti: The software itself is really nice and easy to use, however their customer service response needs to improve. At this point, we are debating if we even want to continue. Customer Service makes a difference and they don't offer that aspect of their business.
Aspetti positivi:
having a Desktop version was great since we don't keep browsers open.
Aspetti negativi:
Their customer service is very slow to respond, if they respond at all! Trying to live chat with them takes forever, which is bad when you are selling a live chat solution! They updated the software back in March and broke the desktop version, and have been told a fix is coming soon, 3 months later still waiting and still cannot get an email update or live chat connection to anyone.
My appreciation of HelpOnClick
Commenti: I really appreciate this tool and even more when I see that customers love it too
Aspetti positivi:
Easy to use, easy to link to web site, service very appreciated from customers, helps to increase sales when the customer can have help live about a product that he wants to add to the cart.
Aspetti negativi:
It does not work well with Google chrome...I can only use it with Edge...I prefer Google. It would be nice to a visual sign at the same time as the sound...when you do not here the sound...we would be able to see that there is a message (would be nice at the bottom of our screen).
Risposta di HelpOnClick
4 anni fa
Nancy, thank you for your review. You might be interested in downloading a desktop application that can send both sound and visual notifications of an incoming chat.
Good value for small businesses
Commenti: Overall, this is a good value for small businesses and plan to continue using them.
Aspetti positivi:
Affordable compared to other options. Easy to use for basic chat functions.
Aspetti negativi:
The dashboard is limited on functionality and can be cumbersome for admins. Set-up can be tricky for non-computer programmers. When I went over my time limit there was not an easy way to upgrade, but I eventually figured it out (need a link or prompt from the dashboard). Tried to chat with them mid-day during the week, but it was not available. They did email me back the next day and explained how to find the upgrade option.
Risposta di HelpOnClick
5 anni fa
Hi Travis, Thank you for your review. We would be glad to know what other functionality you are looking for. It can be already there or on our TODO list.