FlexBooker

Just The Thing We Needed

Commenti: Flexbooker was the center of our daily operations at one point, but as we've grown, we've tweaked our operations so scheduling is no longer a necessity. However, we still use Flexbooker for phone consultation scheduling purposes. The customer support is exceptional. We were able to tweak & edit some of the options. We will remain faithful customers unless it becomes absolutely necessary to operate without Flexbooker.

Aspetti positivi:

Customer support is phenomenal, easy to use.

Aspetti negativi:

I have no complaints. Flexbooker is great!

Finally - an appointment tool for businesses other than salons!

Commenti: FlexBooker has been a breath of fresh air. It was easy to setup. It has superior individualism between schedules for different types of appointments and customization options. The customer service is stellar and the price vs. value is far superior to other tools we tried (and we tried about 10 before finding this one).

Aspetti positivi:

- FLEXIBILITY: You can present your calendar in several different ways to tailor it to your application needs. - CUSTOMIZATION: You can customize your calendar to coincide with your branding. - COMMUNICATION: You can customize your email responses by schedule, rather than a "one size fits all" global email that doesn't work for every type of appointment. - COST: For the features, this is one of the most reasonably priced tools I've found. - CUSTOMER SERVICE: Not only are the representatives readily available throughout the day to help, with extremely quick response times...you aren't charged exponentially for receiving 1 on 1 customer service to set your tool up just the way you want it.

Aspetti negativi:

The only con I've found so far is that sometimes it's a little difficult to navigate the administrator side of the tool. But that's just a learning curve. The more we use it, the easier it will be to navigate.

Flexbooker has been great with helping customize the scheduling experience for our company.

Commenti: There are more aesthetically pleasing platforms out there from both a user and customer perspective (but not for this price!).

Aspetti positivi:

Flexbooker listens to our scheduling problems and finding innovative ways to fix them. Their team is very accessible and responsive.

Awesome Software Program

Commenti: 5 stars. Very accommodating staff, who really listen to our issues to make the software work for our business. I highly recommend.

Aspetti positivi:

I like the multiple location features on this booking software. I can easily book internally for either of our locations and choose which employee has clients at any time. I work from home, but I can just as easily use Flexbooker on the road. The staff at Flexbooker really bend over backwards. We have asked them to help us fix, and tweek so many things for our clients. They always come through, unless the request is not possible for them. I will continue to look forward to whatever updates are coming.

Aspetti negativi:

I wish there was a way to let clients put a credit card on file, but I see that Paypal doesn't allow for that. Not Flexbooker's fault. The only problem I seem to continuously have is seeing multiple client entries in our client database. I go through and merge all the doubles, but it seems like every time I put a new appointment in, I get a duplicate of that old client. Not a big deal really.

Live Support that made for a smooth transition

Commenti: Timely response, helpful staff, and a solid product that makes this part of my business much easier to manage. I look forward to working with this team for a long time to come!

Aspetti positivi:

This software can do everything my business needs without having to adapt my business model to the rules or limitations of the software. The support staff went above and beyond to make the setup and transition smooth and prompt. I couldn't be happier with the process of getting started!

Aspetti negativi:

There are minor areas where the software seems 'clunky' or a little lacking in the UI, but these are minor inconveniences ... nothing that makes me dislike the overall platform. (For example - an admin should be able to click on an appointment on the calendar and drag it to a new day / time. At this point, it appears that the only way to reschedule is to click on the appointment and fill out a form with the new date & time.)