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FlexBooker
Cos'è FlexBooker?
Un modo meravigliosamente semplice, veloce e potente per accettare prenotazioni online direttamente dal tuo sito web. Attivo e funzionante in pochi minuti.
FlexBooker include anche una potente gestione automatizzata delle liste d'attesa, la pianificazione del personale e l'elaborazione dei pagamenti con carta di credito, oltre a commissioni opzionali per la mancata presentazione per gli appuntamenti.
Chi utilizza FlexBooker?
FlexBooker fornisce il modo più semplice per accettare prenotazioni online per tutti i tipi di imprese di servizi. Qualsiasi azienda che gestisce appuntamenti, lezioni o strutture può iniziare a ricevere prenotazioni 24 ore su 24, 7 giorni su 7.
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Recensioni su FlexBooker
Just The Thing We Needed
Commenti: Flexbooker was the center of our daily operations at one point, but as we've grown, we've tweaked our operations so scheduling is no longer a necessity. However, we still use Flexbooker for phone consultation scheduling purposes. The customer support is exceptional. We were able to tweak & edit some of the options. We will remain faithful customers unless it becomes absolutely necessary to operate without Flexbooker.
Aspetti positivi:
Customer support is phenomenal, easy to use.
Aspetti negativi:
I have no complaints. Flexbooker is great!
Risposta di FlexBooker
4 anni fa
Thanks Aaminah! Awesome to hear we were such an integral part of your business, and remain a necessity!
Great software with some negatives
Commenti: Great company features. Not for everyone.
Aspetti positivi:
Setup was pretty easy. Flexbooker really helped us with two location set up. The options available were amazing.
Aspetti negativi:
Flexbooker still doesn't integrate with Square, which is widely used. We weren't able to use any of the payment processing companies they suggest, only PayPal, which doesn't offer credit cards to hold appointments. Sometimes we would have issues and message them, only to wait days or a week to get an answer. Client had multiple accounts in the database. We had to go in and delete the extras. The program itself would freeze on occasion. Towards the end of our usage, the communication was the main reason we are leaving. I don't want to wait days to get a response from a company. We found a different company that just works better for us.
Alternative considerate:
Avoid Flexbooker at All Costs
Commenti: I had an extremely disappointing experience with Flexbooker, and I strongly urge others to avoid this company. Initially, there was a lot of communication from their team to convince me to sign up. However, after I paid, the support became almost nonexistent. The system itself was misleading and faulty—it failed to show a critical booking, and I nearly missed an important appointment. My business relies on empathy and precision, and Flexbooker’s failure almost led to me being a no-show. Thankfully, the client called ahead to ask a question, or the situation could have been disastrous. After a short trial period, it became clear that the product was not fit for purpose. I requested a refund, which was met with a rude response but an agreement to issue the refund. However, this refund never materialized. Over the course of more than a year, I sent countless emails asking for my money back. Flexbooker’s accounts team was allegedly "working on it," but they never initiated contact—I had to chase them constantly. I even contacted [sensitive content hidden] , the company’s owner, who apologized and promised a refund. Despite this, no refund was issued. Eventually, I escalated the matter to an external bureau, which also contacted [sensitive content hidden] on my behalf. Again, he promised to issue a refund but failed to follow through. The company then became completely unresponsive to both me and the bureau. Flexbooker took my money for a product I didn’t use, and their handling of my refund request has been nothing short of appalling. It’s deeply concerning that a technology company cannot process a simple refund—or perhaps they simply chose not to. If my review saves even one person from wasting their money and time, it will have been worth it. Do not purchase from Flexbooker.
Aspetti positivi:
Nothing at all. They stole my money. Avoid.
Aspetti negativi:
Customer service. Ethics and morals. Attitude.
Top quality, flexibility, reliability at a great price point. Great bone structure for innovation
Commenti: I really can't say enough about Flexbooker as business partners. From my many years of operating large global financial businesses, I know how difficult it can be to find partners like this who care as much about your start-up as you do. The system is sturdy, well-designed, practical, and kept flexible enough to facilitate some the unique things we needed to do. I was surprised that they could do this so much better than much more expensive competitors, but certainly happy to find them. It was hard to find a company that could meet our global needs and our need for flexibility.
Aspetti positivi:
Better constructed for flexible applications. Highly responsive to both our support and customization needs. They have so many great features that we are still discovering after 6 months. Direct involvement of founder in strategic initiatives is a big plus.
Aspetti negativi:
We've had to work through some globalization issues and there are some still remaining. But for a product that was largely used in the U.S., it's facilitated our global needs well. Based on experience to date, I know Flexbooker will continue to strengthen their abilities to facilitate global interactions quickly.
Risposta di FlexBooker
3 anni fa
Hi Sally, Thank you so much for leaving such a detailed and thorough 5 star review! We've all enjoyed working with you and assisting you with your requirements. It truly puts a smile on our face when we receive feedback such as this. We look forward to continue our partnership and be there for you when you need us! As always, we're just a message away. Thanks again and wishing you and your business all the best as we continue to grow together! - The Flexbooker Team
Alternative considerate:
Finally - an appointment tool for businesses other than salons!
Commenti: FlexBooker has been a breath of fresh air. It was easy to setup. It has superior individualism between schedules for different types of appointments and customization options. The customer service is stellar and the price vs. value is far superior to other tools we tried (and we tried about 10 before finding this one).
Aspetti positivi:
- FLEXIBILITY: You can present your calendar in several different ways to tailor it to your application needs. - CUSTOMIZATION: You can customize your calendar to coincide with your branding. - COMMUNICATION: You can customize your email responses by schedule, rather than a "one size fits all" global email that doesn't work for every type of appointment. - COST: For the features, this is one of the most reasonably priced tools I've found. - CUSTOMER SERVICE: Not only are the representatives readily available throughout the day to help, with extremely quick response times...you aren't charged exponentially for receiving 1 on 1 customer service to set your tool up just the way you want it.
Aspetti negativi:
The only con I've found so far is that sometimes it's a little difficult to navigate the administrator side of the tool. But that's just a learning curve. The more we use it, the easier it will be to navigate.
