--- description: Scopri le funzionalità di Zendesk Explore, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Zendesk Explore - Prezzi, recensioni, informazioni - Capterra Italia 2026 --- Breadcrumb: [Home](/) > [Software per reportistica](/directory/30053/reporting/software) > [Zendesk Explore](/software/132248/bime) # Zendesk Explore Canonical: https://www.capterra.it/software/132248/bime Pagina: 1/2\ Avanti: [Pagina successiva](https://www.capterra.it/software/132248/bime?page=2) > BIME semplifica la scoperta dei dati più importanti per te e per la tua impresa. > > Conclusione: valutazione di **4.2/5** stelle assegnate da 23 utenti. Miglior punteggio per il parametro **Lo consiglieresti?**. ----- ## Panoramica ### Chi utilizza Zendesk Explore? Grandi imprese, imprese di medie dimensioni, organizzazioni non profit e istituzioni pubbliche. BIME collega i dati dei clienti e semplifica l'acquisizione di una visione olistica da parte delle organizzazioni. ## Statistiche e valutazioni | Parametro | Valutazione | Dettaglio | | **Nel complesso** | **4.2/5** | 23 Recensioni | | Facilità d'uso | 4.1/5 | Sulla base delle recensioni complessive | | Assistenza clienti | 4.4/5 | Sulla base delle recensioni complessive | | Rapporto qualità-prezzo | 4.3/5 | Sulla base delle recensioni complessive | | Funzionalità | 3.8/5 | Sulla base delle recensioni complessive | | Percentuale di raccomandazione | 80% | (8/10 Lo consiglieresti?) | ## Informazioni sul fornitore - **Azienda**: Zendesk - **Area geografica**: San Francisco, USA - **Anno di fondazione**: 2007 ## Contesto commerciale - **Prezzo di partenza**: 49,00 USD - **Modello tariffario**: (Versione di prova gratuita (free trial)) - **Pubblico target**: 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementazione e piattaforme**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Android (mobile) - **Lingue supportate**: francese, inglese, spagnolo - **Paesi disponibili**: Australia, Brasile, Canada, Germania, Giappone, India, Messico, Regno Unito, Stati Uniti ## Funzionalità - API - Analisi delle tendenze - Analisi visiva - Avvisi/Notifiche - Connettori di dati - Creazione di dashboard - Creazione di report/analisi - Dashboard - Funzioni/calcoli - Gestione di dati - Importazione/Esportazione di dati - Monitoraggio dei KPI - Pannello di controllo personalizzabile - Parametri prestazionali - Pianificazione strategica - Quadro della attività - Real-Time Analytics - Real-Time Data - Real-Time Reporting - Rendicontazione e analisi statistiche - Report personalizzabili - Reporting ad hoc - Ricerca/Filtro - Scheduled/Automated Reports - Sorgenti di dati molteplici - Trascinamento della selezione (Drag & Drop) - Visualizzazione di dati - Widget ## Integrazioni (20 in totale) - Box - Campaign Monitor by Marigold - Dropbox Business - Gmail - Google Ads - Google Analytics 360 - Google Drive - Intercom - LinkedIn for Business - Mailchimp - Meta for Business - Microsoft Excel - OneDrive - QuickBooks Online Advanced - Recurly ... e altre 5 integrazioni ## Opzioni di supporto - Email/Help desk - FAQ/Forum - Knowledge Base - Assistenza telefonica ## Categoria - [Software per reportistica](https://www.capterra.it/directory/30053/reporting/software) ## Categorie correlate - [Software per reportistica](https://www.capterra.it/directory/30053/reporting/software) - [Software di Business Intelligence](https://www.capterra.it/directory/23/business-intelligence/software) - [Software per data visualization](https://www.capterra.it/directory/30696/data-visualization/software) - [Software per creare dashboard](https://www.capterra.it/directory/30839/dashboard/software) - [Software di statistica](https://www.capterra.it/directory/30752/statistical-analysis/software) ## Alternative 1. [Microsoft Power BI](https://www.capterra.it/software/176586/power-bi) — 4.6/5 (1885 reviews) 2. [Google Analytics 360](https://www.capterra.it/software/177042/google-analytics) — 4.7/5 (8094 reviews) 3. [Tableau](https://www.capterra.it/software/77260/tableau) — 4.6/5 (2353 reviews) 4. [Google Data Studio](https://www.capterra.it/software/190616/data-studio) — 4.5/5 (337 reviews) 5. [Reportei](https://www.capterra.it/software/180418/reportei) — 4.7/5 (241 reviews) ## Recensioni ### "easy to use" — 4.0/5 > **Diego** | *11 dicembre 2025* | Vendita al dettaglio | Tasso di raccomandazione: 9.0/10 > > **Vantaggi**: Its native integration with Zendesk Support: dashboards update automatically, metrics are reliable, and building reports is fast without extra setup. > > **Inconvenienti**: Customization is limited: complex calculations, joins across multiple datasets, and advanced visualizations often require workarounds or aren’t supported. > > Overall positive: it’s solid for operational monitoring and day-to-day support analytics, easy for non-technical users, but less suitable for deep analytics compared to BI tools like Power BI or Looker. ----- ### "Insightful and Reliable Reporting for Support Teams" — 4.0/5 > **Hadi** | *23 aprile 2026* | E-learning | Tasso di raccomandazione: 8.0/10 > > **Vantaggi**: Zendesk Explore is an impressive tool that allows users to analyze the large amount of data produced by Zendesk. The built-in reporting tools, including pre-built dashboards, make it easy to analyze customer support data such as ticket volume, SLA performance, agent productivity, and trends in customer satisfaction. The custom query builder is very versatile, and once a user understands how to write queries using the system's logic, they can create reports that fit their exact operational needs. Additionally, the ability to easily share dashboards with colleagues will help ensure that all departments are working together. > > **Inconvenienti**: When creating custom metrics/working with calculated attributes there seems to be great learning curve. Several of the terms used and the structure of datasets aren't always clear to new users. Performance when loading large dashboards can lag, and the number of visualisation options are limited compared to other higher-end BI tools. Strong capabilities but not real user-friendly to new users. > > Zendesk Explore is a useful resource for analyzing support performance and supporting data-driven decisions. Being in technical product support requires seeing trends in ticket volume, identifying any bottlenecks in support operations, and measuring service level agreement (SLA) compliance. With the right configurations, Zendesk Explore provides teams with a dependable reporting framework that allows them to find ways to improve processes and quantify results. Taking the time to become an expert creates good value for the time put into that effort. ----- ### "Back to 2000 - Limited fuinctionalities" — 3.0/5 > **Anne** | *26 gennaio 2026* | Produzione di alimenti | Tasso di raccomandazione: 2.0/10 > > **Vantaggi**: Ticketing system to keep track of requests between end users and shared service centers (e.g. payroll, benefits, HRIS) which allows to keep track of your requests and the status. > > **Inconvenienti**: It has limited functionalities. For example, when a third party needs to be informed of the progress of a request, the third party cannot see the full history on the ticket and cannot take part in its resolution. This makes it very clunky. > > Zendesk feels like a tool dating back from the early 2000s with very limited functionalities besides a 2-way communication between 2 defined parties. ----- ### "No service desk without Zendesk" — 5.0/5 > **Lucky** | *11 febbraio 2023* | Settore automobilistico | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: Can find all the details easily with any details available of the customer. > > **Inconvenienti**: Every thing is good but some times working very slow, > > I'm using the Zendesk from Past 8 Months and I found it is the core for any customer support based industry. I learned many thing from the zendesk. ----- ### "Easy to use and analyze software, that can connect number of teams accross the organisation" — 4.0/5 > **Vignesh** | *11 febbraio 2023* | Settore automobilistico | Tasso di raccomandazione: 9.0/10 > > **Vantaggi**: It helps to handle the tickets easily and smoothly transfer the tickets to other teams with our comments on them. > > **Inconvenienti**: We can as many as add ons on this software making it space conjested. > > Its very easy and friendly to use for big organizations with different teams working cross functionally. ----- Pagina: 1/2\ Avanti: [Pagina successiva](https://www.capterra.it/software/132248/bime?page=2) ## Link - [Visualizza su Capterra](https://www.capterra.it/software/132248/bime) ## Questa pagina è disponibile nelle seguenti lingue | Lingua | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | ----- ## Dati strutturati