Chi utilizza questo software?
Consente di offrire supporto tramite e-mail, telefono, social e Web. Permette di distribuire e personalizzare i siti di supporto self-service con clic invece che non codice. Libera i team di supporto tramite l'automazione. Installa e inizia a operare oggi stesso.
Valutazioni medie
180 recensioni- Nel complesso 4.2 / 5
- Facilità d'uso 4 / 5
- Servizio clienti 4.1 / 5
- Caratteristiche 3.9 / 5
- Rapporto qualità-prezzo 3.9 / 5
Dettagli del prodotto
- Prezzo di partenza 25,00 USD/mese
- Versione gratuita No
- Prova gratuita Sì
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Implementazione
Cloud, SaaS, Web
Dispositivi mobili - iOS nativo
Dispositivi mobili - Android nativo
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Formazione
Live Online
Webinar
Documentazione
-
Assistenza
Orario lavorativo
Online
Dettagli del fornitore
- Salesforce
- https://www.salesforce.com/solutions/essentials/
- Fondata nel 1999
Informazioni su Salesforce Essentials
Salesforce Essentials consente di costruire relazioni più solide con i clienti grazie a un CRM combinato per vendita e supporto destinato alle piccole imprese e facile da usare, configurare e gestire. Essentials consente di dedicare meno tempo ai fogli di calcolo e più tempo alla vendita grazie al monitoraggio di e-mail, chiamate e riunioni che permette di tenere automaticamente aggiornati i record dei clienti senza il noioso lavoro di inserimento dei dati. Essentials comprende anche un gran numero di strumenti di produttività per il servizio clienti che aiutano a fidelizzare ogni nuovo cliente.
Caratteristiche di Salesforce Essentials
- Accesso da dispositivi mobili
- Archiviazione di documenti
- Email Marketing
- Gestione del territorio
- Gestione delle attività
- Integrazione dell'automazione del marketing
- Integrazione della chat interna
- Integrazione di social media
- Lead Scoring
- Preventivi/Proposte
- Segmentazione
- Sistema di calendari e promemoria
- Avvisi per immobili
- Corrispondenza cliente/immobile
- Email Marketing
- Gestione contatti
- Gestione della campagna
- Gestione di potenziali clienti
- Monitoraggio delle referenze
- Segmentazione
- Tracciamento delle interazioni
- Assistenza clienti
- Automazione del marketing
- Catalogo di prodotti
- Email Marketing
- Gestione contatti
- Gestione degli elenchi
- Gestione dei progetti
- Gestione dei sondaggi
- Gestione del territorio
- Gestione della campagna
- Gestione di call center
- Gestione di documenti
- Gestione di potenziali clienti
- Lead Scoring
- Monitoraggio delle referenze
- Pagine di destinazione / Moduli web
- Preventivi / Proposte
- Tracciamento delle interazioni
- Assegnazione di attività di gruppo
- Gestione dei cespiti
- Gestione del marketing
- Gestione del territorio
- Gestione di potenziali clienti
- Monitoraggio dell'influenza
- Monitoraggio delle relazioni
- Monitoraggio famiglie
- Notifiche account
- Tracciabilità delle spese
- Email Marketing
- Gestione contatti
- Gestione dei volontari
- Gestione della raccolta di fondi
- Gestione delle commissioni
- Gestione delle iscrizioni
- Gestione delle sovvenzioni
- Gestione donatori
- Gestione eventi
- Integrazione di social media
- Archiviazione di documenti
- Formulazione di previsioni
- Gestione del territorio
- Gestione delle attività
- Integrazione dell'automazione del marketing
- Integrazione di social media
- Lead Scoring
- Live Chat
- Preventivi/Proposte
- Scansione di biglietti da visita/badge
- Segmentazione
- Sistema di calendari e promemoria
- Assistente virtuale
- Avvisi / Allarme crescente
- Gestione appuntamenti
- Gestione del flusso di lavoro
- Gestione della posta elettronica
- Gestione delle code
- Gestione di call center
- Integrazione di social media
- Knowledge Base
- Live Chat
- Parametri prestazionali
- Portale self-service
- Sondaggi e feedback
- Contatti condivisi
- Database contatti
- Gestione della pipeline di vendita
- Gestione di potenziali clienti
- Importa/Esporta contatti
- Ricerca/Filtro
- Segmentazione
- Strumenti per la ricerca di potenziali acquirenti
- Tracciamento delle interazioni
- Acquisizione di potenziali clienti
- Distribuzione di potenziali clienti
- Gestione della campagna
- Gestione delle pipeline
- Lead Nurturing
- Lead Scoring
- Monitoraggio della fonte
- Segmentazione della clientela potenziale
- Strumenti per la ricerca di potenziali acquirenti
- Tracciamento delle interazioni
Prodotti di successo
Le recensioni più dettagliate su Salesforce Essentials
One of most popular help desk solutions is Desk.com
Data della recensione: 10/11/2017
Anoosha D.
Vantaggi:
If you are thinking about choosing Desk.com as a help desk software solution for your company then this article is for you. Our B2B experts prepared a thorough review of Desk.com pros and cons and analyzed what it has to offer to help you make an informed decision before you spend your money.
Email to Ticket Conversion
Knowledge Base
Self Service Portal
Multiple Service Level Agreement policies
Automations – Ticket routing, scenario automations
Multi-channel support, including Facebook & Twitter
Community Portal with Idea Management & Voting
Multi-product/multi-brand Support
Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
Multi-language & multi-time zone support
Satisfaction Surveys
Leaderboard & gamification
Support Channels
Both services use various channels for customer interaction and support such as email, Facebook, Twitter, and community forums. The messages from all these services are gathered in a combined queue of support work. Freshdesk is better than Desk.com in this area as it offers ticket support in addition to phone support, while Desk.com offers only phone support.
Canned Responses
Both Freshdesk and Desk.com provide a way to use a library of snippets that can be re-used. If you need to describe certain features regularly to users, you can use canned responses to speed up writing the responses. This can help your agents save time and focus more on query resolution.
Third-Party Integrations
Both Desk.com and Freshdesk offer a range of integrations with other services like CRMs, bug tracking, e-commerce and more. Top integrations for Desk.com include Salesforce, MailChimp, CampFire, and TalkDesk. Top integrations for Freshdesk include SugarCRM, Capsule, Harvest, and JIRA. Both apps also offer REST APIs to integrate your own apps.
Devices Supported
Both Freshdesk and Desk.com support a range of devices including Windows, Mac, Android, iPhone/iPad, and Blackberry.
Customizations Available
Freshdesk beats Desk.com in this category as it offers a wider range of customizations including templates, fonts, button images, fields, and backgrounds. In comparison, Desk.com offers customization of fields only.
Inconvenienti: Desk.com’s new analytics dashboard lacks some basic functionalities and is not an upgrade compared to the older version. The company can also improve its customer support, and the Salesforce integation also needs some fine tuning. Freshdesk customers say the product is mostly good, but it can improve by extending multi-language support to the Solutions pages.
Great for Support
Data della recensione: 5/2/2019
Utente Verificato
Commenti: I found this software very useful to our support team. It also integrated well with the regular Salesforce.
Vantaggi: We use desk.com for all support interactions. It was priceless for the support team to be able to route support requests to support members, and keep track of all interactions for each client to spot issues with our support team, or issues with the client being too much of a drain on our support resources. The statistics are neat too. We had some healthy competition with some of the support stats (how many emails, calls taken, etc.) Being able to see how many positive rated interactions was the ultimate statistic to have. Their API is essential to integrating notes and other issues into 3rd party solutions.
Inconvenienti: This had a learning curve. They were also going through completely switching the UI at the time, so having a beta was nice, but some features were only available in the classic interface. The new one is much better and pleasing to the eyes.
I use desk.com as the frontline customer service software to create and manage tickets.
Data della recensione: 12/11/2017
Utente Verificato
Vantaggi: Desk is extremely customizable. We have a bunch of different inbound emails that automatically tag and assign tickets which saves us a lot of time. You can set up almost any combination of rules for inbound tickets to make sure your most important customers get prioritized and the right people get assigned to help. Desk also has an API that you can use to build a help center experience on top of their platform. We use it internally for bug reporting and feature requesting and our portal creates tickets right in desk.
Inconvenienti: Desk isn't very user friendly. Once it's set up it's works really well but it takes a lot of time to learn all the nuances of the configuration. The analytics have issues. Some of the metrics like last log in will show that I last logged in a month ago when I've logged in every day and am in fact logged in at the time. We don't use the metrics but if your customer service department relies on them that could be problematic.
Great for simple helpdesk cases but not intended to be feature rich or robust.
Data della recensione: 27/2/2018
Utente Verificato
Commenti: It's allowed us to have a basic helpdesk tool that integrates with Salesforce.
Vantaggi: As a helpdesk case tool, it works. Great for simple troubleshooting and just general inquiry cases where by correspondences are kept to a minimum.
Inconvenienti: Sold as having great integration with Salesforce, but the integration is extremely difficult to setup and not all fields are integrated. Everyone needs to have a Salesforce license to be able to use the desk tool properly and that gets very expensive. DO NOT try to use the tool as a task manger or PM supplement as it does not work well for these functions. There is also no place to store Client level notes in the tool itself so if someone was backing you up, there would be no place for them to reference client preferences or standard operating procedures for a specific client from Desk itself.
Salesforce IQ is a great add on to Salesforce
Data della recensione: 7/3/2018
Utente Verificato
Vantaggi: Creating leads and contacts in Salesforce is a breeze with this tool. I love that I can instantly add a customer and log their email in Salesforce. I love the ability to add meeting invites or email templates to an email with a couple of clicks. Salesforce IQ has saved me hours of data entry into Salesforce. I don't know what I would do without this tool now that I have used it for close to two years.
Inconvenienti: In the last few months something changed in the way that it pulls the data when you go to add a contact. The previous version use to pull all of the information automatically and now I have to manually add a lot of the information. It is still quicker than adding new contacts into Salesforce but it does require a few more steps. I also wish there was more insight into who opened an email or web link when you include multiple people on an email.