--- description: Scopri le funzionalità di Talkdesk, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Talkdesk - Prezzi, recensioni, informazioni - Capterra Italia 2026 --- Breadcrumb: [Home](/) > [Software per call center](/directory/30007/call-center/software) > [Talkdesk](/software/132852/talkdesk) # Talkdesk Canonical: https://www.capterra.it/software/132852/talkdesk Pagina: 1/31\ Avanti: [Pagina successiva](https://www.capterra.it/software/132852/talkdesk?page=2) > Talkdesk è un software per Contact Center intuitivo e basato sul cloud con funzionalità avanzate, creazione di report completi e integrazioni senza problemi. > > Conclusione: valutazione di **4.5/5** stelle assegnate da 734 utenti. Miglior punteggio per il parametro **Lo consiglieresti?**. ----- ## Panoramica ### Chi utilizza Talkdesk? Il mercato di riferimento è rappresentato dalle aziende incentrate sul cliente di tutte le dimensioni che desiderano migliorare l'esperienza dei clienti attraverso interazioni più personalizzate e basate sui dati. ## Statistiche e valutazioni | Parametro | Valutazione | Dettaglio | | **Nel complesso** | **4.5/5** | 734 Recensioni | | Facilità d'uso | 4.7/5 | Sulla base delle recensioni complessive | | Assistenza clienti | 4.6/5 | Sulla base delle recensioni complessive | | Rapporto qualità-prezzo | 4.5/5 | Sulla base delle recensioni complessive | | Funzionalità | 4.4/5 | Sulla base delle recensioni complessive | | Percentuale di raccomandazione | 90% | (9/10 Lo consiglieresti?) | ## Informazioni sul fornitore - **Azienda**: Talkdesk - **Area geografica**: San Francisco, USA - **Anno di fondazione**: 2011 ## Contesto commerciale - **Prezzo di partenza**: 85,00 USD - **Modello tariffario**: (Versione di prova gratuita (free trial)) - **Pubblico target**: Lavoratore autonomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementazione e piattaforme**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Windows (locale), Linux (locale), Android (mobile), iPhone (mobile), iPad (mobile) - **Lingue supportate**: francese, inglese, italiano, portoghese, spagnolo, tedesco - **Paesi disponibili**: Afghanistan, Albania, Algeria, Andorra, Angola, Anguilla, Antigua e Barbuda, Arabia Saudita, Argentina, Armenia, Aruba, Australia, Austria, Azerbaigian, Bahamas, Bahrein, Bangladesh, Barbados, Belgio, Belize e altri 190 ## Funzionalità - Accesso da dispositivi mobili - Analisi della produttività - Autonomous Task Execution - CRM Integration - Chat in tempo reale per i consumatori - Chat proattiva - Chatbot - Composizione automatica dei numeri di telefono - Connessione telefonica automatica - Creazione di report/analisi - Employee Coaching Tools - Gestione degli appunti - Gestione degli elenchi - Gestione dei biglietti - Gestione dell'esperienza del cliente - Gestione della campagna - Gestione della knowledge base - Gestione della qualità - Gestione delle comunicazioni - Gestione delle comunicazioni - Guida contestuale - IA/Machine learning - Inquiry Routing - Instradamento automatico - Instradamento delle chiamate - Interfaccia agente - Messaggio vocale - Monitoraggio dei KPI - Monitoraggio delle chiamate - Monitoraggio delle chiamate - Parametri prestazionali - Per i call center - Pianificazione del personale - Previsione del personale - Quadro della attività - Registrazione - Registrazione delle chiamate - Registrazione delle chiamate - Relazione delle chiamate - Riconoscimento della lingua - Riconoscimento vocale - Risposte automatizzate - Selezione predittiva dei numeri di telefono - Sicurezza dei dati - Sondaggi e feedback - Storico delle trascrizioni/chat - Suggerimenti di query - Trascrizione automatica - Trascrizione delle chiamate - Workflow Automation ... e altre 56 funzionalità ## Integrazioni (50 in totale) - Agentforce - Azure Active Directory Domain Services - Azure Logic Apps - Calabrio ONE - Contactually - EV Self Help - Episys - Fin - Freshdesk and Freshservice - Front - Help Desk Migration Services - Help Scout - Highrise ERP for Builder - HubSpot Service Hub - Insightly CRM ... e altre 35 integrazioni ## Opzioni di supporto - Email/Help desk - FAQ/Forum - Knowledge Base - Assistenza telefonica - Assistenza diretta 24 ore su 24 ## Categoria - [Software per call center](https://www.capterra.it/directory/30007/call-center/software) ## Categorie correlate - [Software per call center](https://www.capterra.it/directory/30007/call-center/software) - [Software IVR](https://www.capterra.it/directory/30231/ivr/software) - [Software per chiamate automatiche](https://www.capterra.it/directory/30999/auto-dialer/software) - [Software per contact center](https://www.capterra.it/directory/32035/contact-center/software) - [Software per il controllo di qualità dei call center](https://www.capterra.it/directory/33415/contact-center-quality-assurance/software) ## Alternative 1. [Convoso](https://www.capterra.it/software/76768/cloud-predictive-dialer) — 4.5/5 (395 reviews) 2. [DialedIn CCaaS](https://www.capterra.it/software/29589/callcenternow) — 4.8/5 (335 reviews) 3. [LiveAgent](https://www.capterra.it/software/102188/liveagent) — 4.7/5 (1789 reviews) 4. [Genesys Cloud CX](https://www.capterra.it/software/21409/genesys-cloud) — 4.3/5 (269 reviews) 5. [Nextiva](https://www.capterra.it/software/175788/nextiva) — 4.6/5 (919 reviews) ## Recensioni ### "It's easy to get in touch with Talkdesk's helpful staff" — 5.0/5 > **Saskia** | *11 settembre 2023* | Ristoranti | Tasso di raccomandazione: 8.0/10 > > **Vantaggi**: To function properly , Talkdesk needs access to a stable internet connection; when agents do, the app has shown to be dependable. It's easy to use and fits perfectly with Salesforce's current workflow thanks to the buttons. There have been a few hiccups with the integration, but they were all rather easy to fix. I give the registrar a perfect score of 10 since it is the most user-friendly and representative example of its sort that I have seen. The contact center's necessary tab for updates is nothing special, though. It's not well defined, the agents don't seem to care about the voicemail part, and it may be the best option. > > **Inconvenienti**: When an adviser receives an error response in a video conversation, the reason the number was ineffective may not be immediately apparent. Even while the number of tales has expanded, the capacity to produce stories by telephone is sluggish, clunky, and complicated. In order to view voicemails and missed calls, the identification needs an accessible tab. Although I understand that the minimalistic nature of a GPS display was intentional, having this information shown would be quite helpful. > > The marketing, sales , and financial industries all make use of the name "Talkdesk." In an effort to improve sales response time and activity transparency, it has been deployed extensively, with extremely varied results. The dialogue with a prospect may be timed and measured correctly, and CRM automation can begin immediately. Our marketing team now has much more time on their hands, and we have no plans to return to our previous, ineffective VOIP for business campaign. ----- ### "Review from daily user" — 4.0/5 > **Olga** | *9 gennaio 2026* | Ospedali e sistemi sanitari | Tasso di raccomandazione: 7.0/10 > > **Vantaggi**: I like that it works most of the time and integrates well with Salesforce. It's fairly straightforward and efficient. > > **Inconvenienti**: It lacks some features that would be helpful for multiple leads dialing, namely no predictive dialer, which would increase efficiency. > > It works most of the time, however, it glitches often enough and doesn't dial certain leads, which otherwise are dialable in other systems or even in Talkdesk at a different time. ----- ### "Talkdesk2112" — 4.0/5 > **Denis** | *25 settembre 2026* | Trasporti/Trasporto merci/Ferrovie | Tasso di raccomandazione: 7.0/10 > > **Vantaggi**: Excellent CRM integrations, Easy-to-use interface. Reliable omnichannel support for voice, email, SMS, chat, > > **Inconvenienti**: Pricing can be difficult to understand and often increases with add-ons. Support responsiveness is not consistent. > > A modern, feature-rich contact center platform with strong AI capabilities, excellent CRM integrations. ----- ### "Worst experience we had" — 1.0/5 > **Utente Verificato** | *6 novembre 2015* | Internet > > **Vantaggi**: Nice app, nice design, easy to use, good quality of sound. > > **Inconvenienti**: Support and Billing needs to much time to reply. The billing system is not transparent at all. You cannot see the cost of each call in your dashboard. You never know when you will be overcharged. Nobody cares about you after you have signed the contract. They are interested only in your money. > > I was really happy that i found a cloud sollution for our company with lots of integrations. The contract was made in just couple of days and we started to use the solution from day 1. The sale agent was really great. Now, the problems started when we opened the first ticket to support which was handled in 3 or 4 days (for a call-center sollution this is extremely high). There are tickets which was never handled. Later on if you wanted a ticket to be resolved you needed to go on their facebook page and write the ticket number along with a small complain. Take a look on their facebook page, and you will see lots of complaints there along with tickets number. After couple of months we have seen a really high raise in our cost and we knew that something is not normal. After a small investigation we discovered that we have been overcharged with over 3000$ in 4-5 months. After an intern audit which was done in over 6 weeks by Talkdesk, we have recieved the money back to our talkdesk account. The fun part is that we cannot use the money which was taken illegaly for paying the monthly services, they need additional money. This is totally unacceptable\! Anyway, it was a lot of friction between us. We even try to contact the CEO of TalkdDesk on Linkedin which by the way didnt't even reply to our problem. Talkdesk was the worst experience in 8 years since i have started the company. Think twice before you will use their services. ----- ### "Why Talkdesk" — 5.0/5 > **Leslie** | *25 marzo 2025* | Servizi ai consumatori | Tasso di raccomandazione: 8.0/10 > > **Vantaggi**: all the different features you can add or take away. > > **Inconvenienti**: that it doesn't have a feature for noise cancellation. so that you can control the level of background noise that gets heard by the customer. > > Talkdesk for the most part is pretty handy and useful. like being about to filter out thing when looking for a specific call or timeframe. ----- Pagina: 1/31\ Avanti: [Pagina successiva](https://www.capterra.it/software/132852/talkdesk?page=2) ## Link - [Visualizza su Capterra](https://www.capterra.it/software/132852/talkdesk) ## Questa pagina è disponibile nelle seguenti lingue | Lingua | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Dati strutturati