--- description: Scopri le funzionalità di Talkdesk, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Talkdesk - Prezzi, recensioni, informazioni - Capterra Italia 2026 --- Breadcrumb: [Home](/) > [Software per call center](/directory/30007/call-center/software) > [Talkdesk](/software/132852/talkdesk) # Talkdesk Canonical: https://www.capterra.it/software/132852/talkdesk Pagina: 1/31\ Avanti: [Pagina successiva](https://www.capterra.it/software/132852/talkdesk?page=2) > Talkdesk è un software per Contact Center intuitivo e basato sul cloud con funzionalità avanzate, creazione di report completi e integrazioni senza problemi. > > Conclusione: valutazione di **4.5/5** stelle assegnate da 733 utenti. Miglior punteggio per il parametro **Lo consiglieresti?**. ----- ## Panoramica ### Chi utilizza Talkdesk? Il mercato di riferimento è rappresentato dalle aziende incentrate sul cliente di tutte le dimensioni che desiderano migliorare l'esperienza dei clienti attraverso interazioni più personalizzate e basate sui dati. ## Statistiche e valutazioni | Parametro | Valutazione | Dettaglio | | **Nel complesso** | **4.5/5** | 733 Recensioni | | Facilità d'uso | 4.7/5 | Sulla base delle recensioni complessive | | Assistenza clienti | 4.6/5 | Sulla base delle recensioni complessive | | Rapporto qualità-prezzo | 4.5/5 | Sulla base delle recensioni complessive | | Funzionalità | 4.4/5 | Sulla base delle recensioni complessive | | Percentuale di raccomandazione | 90% | (9/10 Lo consiglieresti?) | ## Informazioni sul fornitore - **Azienda**: Talkdesk - **Area geografica**: San Francisco, USA - **Anno di fondazione**: 2011 ## Contesto commerciale - **Prezzo di partenza**: 85,00 USD - **Pubblico target**: Lavoratore autonomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementazione e piattaforme**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Windows (locale), Linux (locale), Android (mobile), iPhone (mobile), iPad (mobile) - **Lingue supportate**: francese, inglese, italiano, portoghese, russo, spagnolo, tedesco - **Paesi disponibili**: Australia, Brasile, Canada, Francia, Germania, India, Irlanda, Italia, Messico, Nuova Zelanda, Paesi Bassi, Regno Unito, Spagna, Stati Uniti ## Funzionalità - Alerts/Escalation - Automazione dei processi e dei flussi di lavoro - Azioni innescate da eventi - CRM - Composizione automatica dei numeri di telefono - Comunicazione multi-canale - Conversione testo-parola - Creazione di report/analisi - Dashboard - Definizione degli script di chiamata - Digitazione di tasti del telefono - Employee Coaching Tools - Filtro delle chiamate - Gestione contatti - Gestione degli elenchi - Gestione dell'esperienza del cliente - Gestione della campagna - Gestione della forza lavoro - Gestione della knowledge base - Gestione della qualità - Gestione delle code - Gestione di call center - IVR - Instradamento automatico - Instradamento delle chiamate - Integrazione telefonia-computer (CTI) - Interfaccia agente - Messaggio vocale - Monitoraggio delle chiamate - Monitoraggio delle chiamate - Parametri prestazionali - Per i call center - Personalizzazione della voce - Pianificazione del personale - Previsione del personale - Programmazione delle richiamate - Quadro della attività - Registrazione - Registrazione delle chiamate - Registrazione delle chiamate - Rendicontazione e analisi statistiche - Script multipli - Selezione predittiva dei numeri di telefono - Smistamento automatico delle chiamate - Sondaggi per clienti - Third-Party Integrations - Tracciamento delle interazioni - Trasferimento delle chiamate - Trunking SIP - VoIP ## Integrazioni (46 in totale) - Acquire - Airkit - Avochato - BigCommerce - Brand Embassy - Contactually - CrankWheel - Dasceq - Freshdesk - Google Contacts - Groove - Help Scout - Highrise - Hoopla - Intercom ... e altre 31 integrazioni ## Opzioni di supporto - Email/Help desk - FAQ/Forum - Knowledge Base - Assistenza telefonica - Assistenza diretta 24 ore su 24 - Chat ## Categoria - [Software per call center](https://www.capterra.it/directory/30007/call-center/software) ## Categorie correlate - [Software per call center](https://www.capterra.it/directory/30007/call-center/software) - [Software per centralini virtuali](https://www.capterra.it/directory/30084/telephony/software) - [Software IVR](https://www.capterra.it/directory/30231/ivr/software) - [Programmi per registrare le chiamate](https://www.capterra.it/directory/30533/call-recording/software) - [Software Voip](https://www.capterra.it/directory/30940/voip/software) ## Alternative 1. [Convoso](https://www.capterra.it/software/76768/cloud-predictive-dialer) — 4.5/5 (386 reviews) 2. [DialedIn CCaaS](https://www.capterra.it/software/29589/callcenternow) — 4.8/5 (315 reviews) 3. [LiveAgent](https://www.capterra.it/software/102188/liveagent) — 4.7/5 (1758 reviews) 4. [Nextiva](https://www.capterra.it/software/175788/nextiva) — 4.6/5 (916 reviews) 5. [Zendesk Suite](https://www.capterra.it/software/164283/zendesk) — 4.4/5 (4076 reviews) ## Recensioni ### "It's easy to get in touch with Talkdesk's helpful staff" — 5.0/5 > **Saskia** | *11 settembre 2023* | Ristoranti | Tasso di raccomandazione: 8.0/10 > > **Vantaggi**: To function properly , Talkdesk needs access to a stable internet connection; when agents do, the app has shown to be dependable. It's easy to use and fits perfectly with Salesforce's current workflow thanks to the buttons. There have been a few hiccups with the integration, but they were all rather easy to fix. I give the registrar a perfect score of 10 since it is the most user-friendly and representative example of its sort that I have seen. The contact center's necessary tab for updates is nothing special, though. It's not well defined, the agents don't seem to care about the voicemail part, and it may be the best option. > > **Inconvenienti**: When an adviser receives an error response in a video conversation, the reason the number was ineffective may not be immediately apparent. Even while the number of tales has expanded, the capacity to produce stories by telephone is sluggish, clunky, and complicated. In order to view voicemails and missed calls, the identification needs an accessible tab. Although I understand that the minimalistic nature of a GPS display was intentional, having this information shown would be quite helpful. > > The marketing, sales , and financial industries all make use of the name "Talkdesk." In an effort to improve sales response time and activity transparency, it has been deployed extensively, with extremely varied results. The dialogue with a prospect may be timed and measured correctly, and CRM automation can begin immediately. Our marketing team now has much more time on their hands, and we have no plans to return to our previous, ineffective VOIP for business campaign. ----- ### "Review from daily user" — 4.0/5 > **Olga** | *9 gennaio 2026* | Ospedali e sistemi sanitari | Tasso di raccomandazione: 7.0/10 > > **Vantaggi**: I like that it works most of the time and integrates well with Salesforce. It's fairly straightforward and efficient. > > **Inconvenienti**: It lacks some features that would be helpful for multiple leads dialing, namely no predictive dialer, which would increase efficiency. > > It works most of the time, however, it glitches often enough and doesn't dial certain leads, which otherwise are dialable in other systems or even in Talkdesk at a different time. ----- ### "Worst experience we had" — 1.0/5 > **Utente Verificato** | *6 novembre 2015* | Internet > > **Vantaggi**: Nice app, nice design, easy to use, good quality of sound. > > **Inconvenienti**: Support and Billing needs to much time to reply. The billing system is not transparent at all. You cannot see the cost of each call in your dashboard. You never know when you will be overcharged. Nobody cares about you after you have signed the contract. They are interested only in your money. > > I was really happy that i found a cloud sollution for our company with lots of integrations. The contract was made in just couple of days and we started to use the solution from day 1. The sale agent was really great. Now, the problems started when we opened the first ticket to support which was handled in 3 or 4 days (for a call-center sollution this is extremely high). There are tickets which was never handled. Later on if you wanted a ticket to be resolved you needed to go on their facebook page and write the ticket number along with a small complain. Take a look on their facebook page, and you will see lots of complaints there along with tickets number. After couple of months we have seen a really high raise in our cost and we knew that something is not normal. After a small investigation we discovered that we have been overcharged with over 3000$ in 4-5 months. After an intern audit which was done in over 6 weeks by Talkdesk, we have recieved the money back to our talkdesk account. The fun part is that we cannot use the money which was taken illegaly for paying the monthly services, they need additional money. This is totally unacceptable\! Anyway, it was a lot of friction between us. We even try to contact the CEO of TalkdDesk on Linkedin which by the way didnt't even reply to our problem. Talkdesk was the worst experience in 8 years since i have started the company. Think twice before you will use their services. ----- ### "Why Talkdesk" — 5.0/5 > **Leslie** | *25 marzo 2025* | Servizi ai consumatori | Tasso di raccomandazione: 8.0/10 > > **Vantaggi**: all the different features you can add or take away. > > **Inconvenienti**: that it doesn't have a feature for noise cancellation. so that you can control the level of background noise that gets heard by the customer. > > Talkdesk for the most part is pretty handy and useful. like being about to filter out thing when looking for a specific call or timeframe. ----- ### "TalkDesk is above the rest\! - Cortney K" — 5.0/5 > **Cortney** | *18 novembre 2019* | Proprietà immobiliari | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: The ease of use is the best. As long as you have an established internet connection, you can use TalkDesk anywhere\! > > **Inconvenienti**: Sometimes the audio is best when connected via ethernet cable. > > TalkDesk has been reliable and above the rest. We started with ShoreTel and switched to TalkDesk and the improvements are not measurable. ----- Pagina: 1/31\ Avanti: [Pagina successiva](https://www.capterra.it/software/132852/talkdesk?page=2) ## Link - [Visualizza su Capterra](https://www.capterra.it/software/132852/talkdesk) ## Questa pagina è disponibile nelle seguenti lingue | Lingua | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Dati strutturati