--- description: Scopri le funzionalità di Front, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Front - Prezzi, recensioni, informazioni - Capterra Italia 2026 --- Breadcrumb: [Home](/) > [Programmi di posta elettronica](/directory/30553/email-management/software) > [Front](/software/132901/front) # Front Canonical: https://www.capterra.it/software/132901/front Pagina: 1/13\ Avanti: [Pagina successiva](https://www.capterra.it/software/132901/front?page=2) > Front è la prima casella di posta in arrivo condivisa che consente ai team di collaborare su ogni singola e-mail con maggiore trasparenza, responsabilità ed efficienza. > > Verdict: valutazione di **4.5/5** stelle assegnate da 285 utenti. Soluzione più votata per **Lo consiglieresti?**. ----- ## Panoramica ### Chi utilizza Front? Qualsiasi team che si affida alle e-mail per eseguire il lavoro sia internamente che esternamente. ## Statistiche e valutazioni | Metrica | Valutazione | Dettaglio | | **Nel complesso** | **4.5/5** | 285 Recensioni | | Facilità d'uso | 4.5/5 | Sulla base delle recensioni complessive | | Assistenza clienti | 4.4/5 | Sulla base delle recensioni complessive | | Rapporto qualità-prezzo | 4.1/5 | Sulla base delle recensioni complessive | | Funzionalità | 4.4/5 | Sulla base delle recensioni complessive | | Percentuale di raccomandazione | 80% | (8/10 Lo consiglieresti?) | ## Informazioni sul fornitore - **Azienda**: Front - **Area geografica**: San Francisco, USA - **Fondazione**: 2013 ## Contesto commerciale - **Prezzo di partenza**: 25,00 USD - **Modello tariffario**: (Versione di prova gratuita (free trial)) - **Pubblico target**: Lavoratore autonomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementazione e piattaforme**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Android (mobile), iPhone (mobile), iPad (mobile) - **Lingue supportate**: inglese - **Paesi disponibili**: Australia, Austria, Belgio, Brasile, Canada, Cina, Danimarca, Estonia, Finlandia, Francia, Germania, Giappone, Grecia, India, Irlanda, Italia, Lussemburgo, Macedonia del Nord, Messico, Monaco e altri 11 ## Funzionalità - Accesso da dispositivi mobili - Analisi visiva - Audio e video bidirezionali - Automazione dei processi aziendali - Autoresponders - Avvisi/Notifiche - CRM - Chat dal vivo - Chat in tempo reale per i consumatori - Chat/Messaggistica - Chatbot - Coinvolgimento dei clienti - Collaborazione multi-utente - Comunicazione multi-canale - Configurazione del flusso di lavoro - Cronologia clienti - Database impiegati - Directory del personale - Gestione contatti - Gestione degli appunti - Gestione dei calendari - Gestione dei feedback - Gestione dei team - Gestione della knowledge base - Gestione della posta elettronica - Gestione della posta in arrivo - Gestione della qualità - Gestione delle attività - Gestione delle comunicazioni - Gestione delle prestazioni - Gestione delle riunioni - Gestione di call center - Inserimento aziendale - Instradamento automatico - Instradamento delle chiamate - Integrazione telefonia-computer (CTI) - Live Chat - Messaggistica via SMS - Monitoraggio del coinvolgimento - Monitoraggio/analisi dell'uso - Parametri prestazionali - Raccolta dati multi-canale - Rilevamento di problemi - Sondaggi e feedback - Storico delle trascrizioni/chat - Strumenti collaborativi - Supporto da remoto - Trascinamento della selezione (Drag & Drop) - Video Chat - Videoconferenze ... e altre 53 funzionalità ## Integrazioni (94 in totale) - Aide - Aircall - Ariglad - Asana - AskNicely - Boost.space - Breeze - Bugpilot - CallHippo - Census - ChargeDesk - Chatdesk Teams - Chatra - ClickUp - CloudTalk ... e altre 79 integrazioni ## Opzioni di supporto - Email/Help desk - FAQ/Forum - Knowledge Base - Chat ## Categoria - [Programmi di posta elettronica](https://www.capterra.it/directory/30553/email-management/software) ## Categorie correlate - [Programmi di posta elettronica](https://www.capterra.it/directory/30553/email-management/software) - [Software di collaborazione aziendale](https://www.capterra.it/directory/15/collaboration/software) - [Software per servizio clienti](https://www.capterra.it/directory/22/customer-service/software) - [Software per Help Desk](https://www.capterra.it/directory/30008/help-desk/software) - [Software di team collaboration](https://www.capterra.it/directory/31033/team-communication/software) ## Alternative 1. [Zendesk Suite](https://www.capterra.it/software/164283/zendesk) — 4.4/5 (4066 reviews) 2. [Freshdesk](https://www.capterra.it/software/124981/freshdesk) — 4.5/5 (3397 reviews) 3. [Salesforce Sales Cloud](https://www.capterra.it/software/61368/salesforce) — 4.4/5 (18761 reviews) 4. [LiveChat](https://www.capterra.it/software/62194/livechat) — 4.6/5 (1708 reviews) 5. [LiveAgent](https://www.capterra.it/software/102188/liveagent) — 4.7/5 (1749 reviews) ## Recensioni ### "Never bcc internally again" — 5.0/5 > **Arjun** | *26 dicembre 2023* | Software informatici | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: The ability to treat email as a collaborative effort is groundbreaking. It's easy to create visibility and work asynchronously on emails that would otherwise take multiple forwards and slack conversations. Integrations and automations are great too. > > **Inconvenienti**: Fairly expensive if you don't use it for a large number of folks, AI features are pretty limited right now. > > Couldn't imagine living without it. Treating email collaboratively has probably reduced the number of internal emails by a factor of 10. The integrations with every platform via API let us manage tons of internal workflows in a completely automated way. Overall, we're happy to pay for it - every dollar in Front probably saves us an hour in FTE time. ----- ### "Great to use, not so fun if you leave" — 4.0/5 > **Matt** | *19 marzo 2025* | Software informatici | Tasso di raccomandazione: 5.0/10 > > **Vantaggi**: Front felt complete and allowed for me to access all channels in one inbox saving so much time > > **Inconvenienti**: What seems like Front’s retention tactics means that archived emails are not actually archived, causing for them to remain open in your inbox if you ever move to another platform > > Front is great to use but unfortunately if you ever decide to leave, well there’s a lot of tidying up to do\! ----- ### "Outlook sync is one-way only. Made Front unusable for our team." — 1.0/5 > **Grey** | *3 febbraio 2026* | Macchinari | Tasso di raccomandazione: 0.0/10 > > **Vantaggi**: The interface is clean and simple to setup. Integrates with social accounts easily enough. Not much else. > > **Inconvenienti**: The Outlook integration is no longer a true two-way sync. Emails are pulled into Front, but actions taken in Front don’t sync back to Outlook, leaving shared and personal mailboxes full of unread messages. There’s also zero flexibility when product changes break existing workflows. > > Front no longer offers a true two-way Outlook sync, and that makes it unusable for any team that works across both Front and Outlook. Emails are pulled into Front, but actions taken in Front such as reading, archiving, deleting, or tagging do not sync back to Outlook. The result is that emails already dealt with in Front continue to sit as unread in shared and personal Outlook mailboxes, causing constant confusion, duplication of work, and mailbox overload. This is not a minor limitation. For mixed teams, it breaks the core purpose of a shared inbox, because no one can reliably tell what’s been handled. Once our account was migrated to this behaviour in January 2026, the issue was immediately obvious in real-world use. We confirmed the behaviour was permanent and cancelled straight away. Front acknowledged the limitation but refused early termination, relying entirely on contract wording despite the breaking change originating on their side. Since being forced to look elsewhere, we’ve found several tools that now do this job better and far more cheaply. We moved to Missive and the difference has been night and day. Front may work if your entire team lives inside Front and never touches Outlook. If Outlook integration matters to you at all, I would strongly recommend avoiding it. ----- ### "Front changes the game" — 5.0/5 > **Julie** | *29 dicembre 2025* | Vendita al dettaglio | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: I like the ease of use. The unified inbox is an amazing tool that makes getting communications out super efficient. > > **Inconvenienti**: Nothing in particular that I dislike. I am still learning to use all its functions but so far so good. > > My overall experience with Front has been a positive one. I feel like I have a more efficient and steamed lined control over communications and collaborations with our departments. ----- ### "Front is a 10/10" — 5.0/5 > **Dennis** | *23 luglio 2025* | Ospedali e sistemi sanitari | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: Customers require to be engaged 24/7 to retain them. Front is one of the tools that I use to seamlessly collaborate with our patients by sending them their results whenever they need them through live chat, phone and email. Customer support has been at optimal in my organization through Front. > > **Inconvenienti**: I use a bunch of customer support tools but I mainly prefer Front wince it is easy to use due to its eye catching user interface. > > My overall experience with Front has been remarkable for over three years now. It is my go-to solution for customer support through live chat and email. ----- Pagina: 1/13\ Avanti: [Pagina successiva](https://www.capterra.it/software/132901/front?page=2) ## Link - [Visualizza su Capterra](https://www.capterra.it/software/132901/front) ## Questa pagina è disponibile nelle seguenti lingue | Lingua | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | ----- ## Dati strutturati