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Cos'è Front?

Front è il primo software di gestione delle e-mail che consente ai team di collaborare con maggiore trasparenza e responsabilità nella gestione di centinaia di e-mail inviate a indirizzi generali, come quelli del servizio clienti (ad es. support@) e delle vendite (ad es. sales@). Con Front puoi assegnare e-mail ai colleghi del tuo team, condividerle e discuterle internamente senza disordinati inoltri e azioni rispondi-a-tutti oppure impostare promemoria per rispondere in un secondo momento. Modelli di e-mail, sequenze, stampa unione e scelte rapide automatizzano il tuo flusso di lavoro per risparmiare tempo. Prova Front gratuitamente.

Chi utilizza Front?

Qualsiasi team che si affida alle e-mail per eseguire il lavoro sia internamente che esternamente.

Front Software - 1
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Front Software - 3
Front Software - 4
Front Software - 5

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Le barre verdi mostrano il prodotto con il risultato migliore in base alla valutazione media e al numero di recensioni.

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Recensioni su Front

Punteggio medio

Nel complesso
4,5
Facilità d'uso
4,5
Servizio clienti
4,4
Caratteristiche
4,4
Rapporto qualità-prezzo
4,1

Recensioni per dimensioni dell'azienda (numero di dipendenti)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Trova recensioni per valutazione

5
70%
4
20%
3
5%
2
3%
1
2%
Anthony
Anthony
System Engineer
Utente LinkedIn Verificato
Software informatici, 51-200 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Front has allowed our company to save about a 5 to 1 ROI in time savings

5,0 4 anni fa
Sottotitoli in italiano disponibili nel lettore video
Elle
Elle
Company Owner (Spagna)
Utente LinkedIn Verificato
Design, 2-10 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

A must for businesses with delivery drivers!

5,0 mese scorso Nuova

Commenti: The experience is positive. It's easy to set up and use. We use it on a daily basis to allocate and track orders

Aspetti positivi:

Being able to auto-import our orders and then allocate them to a delivery driver is really simple and easy within Front.

Aspetti negativi:

I haven't seen any downsides to using Front at this time.

Risposta di Front

4 settimane fa

We're glad your experience has been positive and that you're seeing a ton of value in easily assigning orders to drivers. Thank you for taking the time to share your feedback!

John
Founder/President/CEO (USA)
Telecomunicazioni, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Great Software, Terrible Billing and Support Policies

4,0 4 anni fa

Aspetti positivi:

It has a number of very good features for helping teams work together for sales and support. The abilities to share, assign, comment on, snooze and resurface issues makes zero inbox possible. Keeps clutter down and focus on what is most important at the moment. We really like the 'product'.

Aspetti negativi:

-Front's Billing policies are absurd. If one signs up for an annual plan adding a user even if only temporarily for a day or a month while transitioning employees results in a charge for as much as a full year for that seat. -During the sales process, you will experience significant personal, real-time communications. Once the sales process is over, don't hope to EVER be able to have a real-time conversation with anybody. Regardless of the severity or complexity of the issue, the only option is email that often takes days to get a response which can be a real problem when the platform is down since it is the only way to contact them. They had a chat ability for a while but turned it off apparently because customer expectations for a timely response were too high. -Don't bother making suggestions. Although they have what appears to be a strong attitude towards involving customers, suggestions get a pat on the head and swept into a 'we'll pass that on' basket. No methods or interest to surface ideas and suggestions in a way that other end-users can expand upon or upvote/prioritize.

Utente Verificato
Utente LinkedIn Verificato
Marketing e pubblicità, 51-200 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione
Fonte: GetApp

One of the worst email applications I've ever used

1,0 6 anni fa

Aspetti positivi:

The overall look of Front is simple, which is nice. The snooze function on emails. The support staff were friendly and quick to answer.

Aspetti negativi:

My company switched my team over to Front after a couple people who shared an inbox had issues with managing it. I didn't have a shared inbox, but struggled with the lack of functionality for just personal inboxes. There are so many missed functionalities to Front it made my job incredibly inefficient. I found myself spending more time doing my job which consists of heavy emailing because of Front problems. 1. No calendar. Cannot make appointments, set up meetings, etc. 2. Unable to edit messages in a previous thread. Say someone sends you a list of questions. You cannot just answer next to their list in the previous email and say "see below." 3. Archiving messages... when we first switched to Front, the management team used it for a few weeks to test it. When the team was instructed to switch within the next couple weeks, and BOOM thousands of emails that Front could not autoarchive. I had about 10 emails in Outlook during the switch. The front inbox had accumulated thousands over the course of the management test period. Front could only auto archive shared inboxes, not personal. I had to spend 20 minutes selecting 3000 emails to auto archive since it didn't sync correctly with Outlook. 4. Saving emails... you can't. You only have the option to send a link of the email which only works for those that also used front. 5. You cannot edit pasted tables in front, as far as formatting goes. No deletion of columns or making rows smaller. 6. No red flags or categorizing. Often I'd keep emails in Outlook and red flag them to remind myself to check on it before I leave. No flagging in Outlook. This is replaced by snoozing in Front to make it reappear later, but I do miss the flag option. 7. You archive something in someone else's inbox that they share with you... it archives in their inbox, too. 8. No options to make folders. You want to move emails to a folder to refer to later? You cannot. I could go on and on and ended up emailing a list of 18 problems after using Front for the first 3 months to management who sent to Front support. The responses were basically they hope to rollout that feature one day. Which obviously doesn't help now.

Arjun
Arjun
Co-founder (USA)
Utente LinkedIn Verificato
Software informatici, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Never bcc internally again

5,0 2 mesi fa

Commenti: Couldn't imagine living without it. Treating email collaboratively has probably reduced the number of internal emails by a factor of 10. The integrations with every platform via API let us manage tons of internal workflows in a completely automated way. Overall, we're happy to pay for it - every dollar in Front probably saves us an hour in FTE time.

Aspetti positivi:

The ability to treat email as a collaborative effort is groundbreaking. It's easy to create visibility and work asynchronously on emails that would otherwise take multiple forwards and slack conversations. Integrations and automations are great too.

Aspetti negativi:

Fairly expensive if you don't use it for a large number of folks, AI features are pretty limited right now.

Risposta di Front

4 settimane fa

Thanks so much for taking time to provide feedback!

Tim
COO (USA)
Trasporti/Trasporto merci/Ferrovie, 51-200 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

If you have multiple teams managing emails daily, Front is for you.

5,0 4 mesi fa

Commenti: Overall it was easy enough to set up and configure rules without much technical help. The difference from other systems we used to manage our email was instantly significant and improved efficiency and response times.

Aspetti positivi:

The internal team chat enhances communication and collaboration. The clarity of who is responding or seeing quickly that someone has responded so you do not waste time on emails that someone has already sent or is working on sending.

Aspetti negativi:

The integration with WhatsApp that we use to communicate with drivers is really more geared toward communicating with customers and is a bit quirky but we made it work.