--- description: Scopri le funzionalità di KnowledgeOwl, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: KnowledgeOwl - Prezzi, recensioni, informazioni - Capterra Italia 2026 --- Breadcrumb: [Home](/) > [Software per la gestione delle conoscenze](/directory/30094/knowledge-management/software) > [KnowledgeOwl](/software/132902/knowledgeowl) # KnowledgeOwl Canonical: https://www.capterra.it/software/132902/knowledgeowl Pagina: 1/11\ Avanti: [Pagina successiva](https://www.capterra.it/software/132902/knowledgeowl?page=2) > Facile da utilizzare e aggiornare, KnowledgeOwl elimina le complicazioni associate alla creazione e alla gestione di una knowledge base per i tuoi clienti e dipendenti. > > Conclusione: valutazione di **4.8/5** stelle assegnate da 236 utenti. Miglior punteggio per il parametro **Lo consiglieresti?**. ----- ## Panoramica ### Chi utilizza KnowledgeOwl? Serve tutte le aziende che hanno bisogno di condividere informazioni con clienti, dipendenti e altri gruppi online. In particolare è progettato per le piccole imprese, le startup, le organizzazioni SaaS, gli enti governativi e le organizzazioni non profit. ## Statistiche e valutazioni | Parametro | Valutazione | Dettaglio | | **Nel complesso** | **4.8/5** | 236 Recensioni | | Facilità d'uso | 4.8/5 | Sulla base delle recensioni complessive | | Assistenza clienti | 4.9/5 | Sulla base delle recensioni complessive | | Rapporto qualità-prezzo | 4.9/5 | Sulla base delle recensioni complessive | | Funzionalità | 4.8/5 | Sulla base delle recensioni complessive | | Percentuale di raccomandazione | 100% | (10/10 Lo consiglieresti?) | ## Informazioni sul fornitore - **Azienda**: KnowledgeOwl - **Area geografica**: Broomfield, USA - **Anno di fondazione**: 2015 ## Contesto commerciale - **Prezzo di partenza**: 100,00 USD - **Modello tariffario**: (Versione di prova gratuita (free trial)) - **Pubblico target**: 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementazione e piattaforme**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Chromebook (desktop) - **Lingue supportate**: inglese - **Paesi disponibili**: Albania, Andorra, Australia, Austria, Belgio, Bielorussia, Bosnia ed Erzegovina, Bulgaria, Cechia, Cipro, Città del Vaticano, Croazia, Danimarca, Estonia, Figi, Finlandia, Francia, Germania, Gibilterra, Grecia e altri 56 ## Funzionalità - Archiviazione di documenti - Archiviazione e conservazione - Branding personalizzabile - Catalog Management - Condivisione di documenti - Controllo accessi/Autorizzazioni - Controllo della versione - Creazione di report/analisi - Dashboard - Discussions/Forums - Editor di testo RTF - Gestione SEO - Gestione dei contenuti - Gestione dei feedback - Gestione del flusso di lavoro - Gestione della knowledge base - Gestione delle conoscenze - Gestione utenti - Modelli personalizzabili - Modifica del testo - Monitoraggio della conformità - Portale self-service - Rendicontazione e analisi statistiche - Ricerca del testo completo - Ricerca/Filtro - Sistema plurilingue - Strumenti collaborativi - Third-Party Integrations ## Integrazioni (4 in totale) - Freshdesk - Slack - Zapier - Zendesk Sunshine ## Opzioni di supporto - Email/Help desk - FAQ/Forum - Knowledge Base - Assistenza telefonica ## Categoria - [Software per la gestione delle conoscenze](https://www.capterra.it/directory/30094/knowledge-management/software) ## Categorie correlate - [Software per la gestione delle conoscenze](https://www.capterra.it/directory/30094/knowledge-management/software) - [Software per la Customer Experience](https://www.capterra.it/directory/30671/customer-experience/software) - [Software di gestione documentale](https://www.capterra.it/directory/30063/document-management/software) - [Software per servizio clienti](https://www.capterra.it/directory/22/customer-service/software) - [Software di knowledge base](https://www.capterra.it/directory/32454/knowledge-base/software) ## Alternative 1. [Confluence](https://www.capterra.it/software/136446/confluence) — 4.5/5 (3663 reviews) 2. [Document360](https://www.capterra.it/software/177031/document360) — 4.7/5 (290 reviews) 3. [Freshdesk](https://www.capterra.it/software/124981/freshdesk) — 4.5/5 (3409 reviews) 4. [Guru](https://www.capterra.it/software/145390/guru) — 4.8/5 (639 reviews) 5. [Connecteam](https://www.capterra.it/software/153140/connecteam) — 4.6/5 (5059 reviews) ## Recensioni ### "Best in class tool and avoids developing our own help guides by developers" — 5.0/5 > **Charles** | *17 novembre 2023* | Consulenza manageriale | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: Easy to use, stable and feature rich which meets our needs. Their customer service is top notch and easy to work with. > > **Inconvenienti**: I'd like to be able to have some content accessible behind the login and some publicly accessible. I don't think that mixed mode is there. For example I need to host login help content somewhere and right now we do that in a different way because our users need to login to KO with our SSO. > > Amazing company that stands behind product and is making improvements all the time. thank you KO for being a great partner\! ----- ### "Easy to use and top notch support." — 5.0/5 > **Scott** | *15 luglio 2025* | Macchinari | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: The product is easy to use, is getting continuous improvement, and the support is second to none. While we generally do not need to use their support often (because the product is very intuitive), any time we have had to, the support has been fast and efficient. > > **Inconvenienti**: In order to get the look/feel that we require (standardized header/footer, and page numbering), I need to present my articles in iFrames. > > We have been with KnowledgeOwl since 2015 and have never had an issue that made us contemplate changing companies. ----- ### "Great customer service, wish there were more capabilities" — 3.0/5 > **Erika** | *29 marzo 2016* > > Overall, the software does what it says. It's a great start to get your product's documentation out there. But some basic wiki capabilities are missing. Tags are still new and have a sort of "Phase 1" usefulness about them right now. There is no way to organize the image library, but I see on their product roadmap that this is on their radar. I'm also looking forward to the Glossary feature that is mentioned on their product roadmap, but not yet a capability of the system. Most importantly, I would LOVE to have a way to link to a specific point in a different article, like you can with some knowledge bases. The initial setup of the knowledge base is incredibly easy - super user-friendly. When trying the product before buying, I had a tiny test knowledge base up and running in minutes. Documentation is a little lacking, but the software is intuitive enough that I find I don't have to refer to the documentation very often anyway. The customer service there is excellent. We have had nothing but the best since day 1. Overall, I'd say our company is happy with Knowledge Owl and are looking forward to the enhancements that will round it out. ----- ### "Intuitive documentation platform backed by great customer support." — 5.0/5 > **Peggy** | *27 gennaio 2026* | Software informatici | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: Intuitive documentation too Being able to reuse content in multiple ways Amazing customer support Being able to import various file types > > **Inconvenienti**: I can't think of any cons - for every question I've had, KO support has provided a helpful answer or workaround\! > > KnowledgeOwl has been a great documentation platform for our team. The platform is intuitive and easy to use, which made both onboarding and ongoing maintenance straightforward. What really stands out is their customer service. The support team is responsive, knowledgeable, and genuinely helpful, and they consistently go above and beyond to answer questions or provide guidance. Overall, it’s been a reliable tool and a very positive experience. ----- ### "Modern documentation tool with people who care" — 5.0/5 > **Alex** | *9 luglio 2025* | Giochi d'azzardo e casinò | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: It is a stable service with no interrruptions. The people are really nice. They have the most supportive support I've ever worked with. > > **Inconvenienti**: Can't think of anything. Have been their customer for a while and there haven't been a single time that I was unhappy with something. > > We started with keeping our technical documentation that was meant to be shared externally with our partners. It had to be secure and stable. Which it is. Now we expanded to having our product documentation there as well. ----- Pagina: 1/11\ Avanti: [Pagina successiva](https://www.capterra.it/software/132902/knowledgeowl?page=2) ## Link - [Visualizza su Capterra](https://www.capterra.it/software/132902/knowledgeowl) ## Questa pagina è disponibile nelle seguenti lingue | Lingua | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Dati strutturati