KnowledgeOwl

Simple yet robust and OUTSTANDING Customer Service

Commenti: When looking to replace our current customer support portal, we looked at several options. Knowing that we wanted a self service platform to maintain documentation, videos, demos, etc., Knowledge Owl (KO) came out on top. Their out of the box solution had much more functionality for the money and was solid. Once we started uploading content, we had several questions as new users typically do, but the team at KO was ALWAYS ready, willing, and able to assist. Not being the most technical person, I never once felt like I was bothering them. We also had the KO team assist with integrating our ticketing system and mirroring the CSS of our public site. All was fairly seamless and the team was extremely responsive throughout. Being that we built our KO site as private where our customers need to log in to access company-specific information, we also utilize KO's password management. Overall, I could not be more pleased with this solution and the KO team. They are really fantastic, extremely responsive. And, they are constantly improving the platform! Great product and Great People! Thank you KO. We look forward to working with you for a VERY long time to come...

Aspetti positivi:

- Robust - Easy to use - Customer Service (top notch!)

Aspetti negativi:

None that I can think of right now. This company is really doing a great job and from our standpoint is a leader in the knowledge base space.

Straightforward and phenomenal

Commenti: Absolutely phenomenal. Their support team is always a delight to work with and are incredibly responsive.

Aspetti positivi:

KnowledgeOwl's easy-to-use, common sense, GUI editor allows our authors to focus on what they do best: writing knowledgeable, easily digestible, how-to and informational documentation presented in a visually pleasing, readable, and accessible format.

Aspetti negativi:

It'd be great to have an easy way to generate our own sandbox.

Love the Finished Product, Back-End Lacking

Commenti: I like the way everything looks on the front-end and think the search feature is awesome (could populate options a little faster though). The finished product looks polished and is really effective in helping to make organizational info widely available. I also like the "suggest an article" feature and the rating/feedback option for other articles. The overall layout/look is intuitive and easy to navigate. On the back-end, the format for writing articles could be way better. For example, when editing articles, it's hard to tell what the font is. The roundabout way to add pictures is also inconvenient. Copy/Pasting from another source is also difficult. When you've been inactive for a period of time, Knowledge Owl will kick you out without saving your work which can be very detrimental. The addition of Auto-Save would be amazing!

Knowledge Owl

Commenti: Fantastic and frictionless. Excellent support. The team are fab.

Aspetti positivi:

Transformed how our colleagues in retail find standard operating procedures; digitising content - ensuring the latest versions are always easy to find / accessible to achieve higher levels of compliance and engagement.

Aspetti negativi:

Setup was very unfriendly to get a knowledge base to 'look and feel' like it is of a professional standard. The editor was basic; and left us having to invest in a developer to customise code.

KnowlegeOwl in South Africa

Aspetti positivi:

Ease of setup. Best software for documentation. KnowledgeOwl can also be used as a learning management system for educational materials. It is Owlsome.

Aspetti negativi:

Only one author can write articles in KnowledgeOwl.