--- description: Scopri le funzionalità di Freshservice, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Freshservice - Prezzi, recensioni, informazioni - Capterra Italia 2026 --- Breadcrumb: [Home](/) > [Software ITSM](/directory/30676/itsm/software) > [Freshservice](/software/132997/freshservice) # Freshservice Canonical: https://www.capterra.it/software/132997/freshservice Pagina: 1/33\ Avanti: [Pagina successiva](https://www.capterra.it/software/132997/freshservice?page=2) > Service Desk ITSM online che offre gestione di incidenti, problemi, modifiche, release e risorse e una potente creazione di ticket e automazione. > > Conclusione: valutazione di **4.6/5** stelle assegnate da 792 utenti. Miglior punteggio per il parametro **Lo consiglieresti?**. ----- ## Panoramica ### Chi utilizza Freshservice? I clienti di Freshservice includono MSP, organizzazioni finanziarie, istituzioni educative e diverse organizzazioni governative. ## Statistiche e valutazioni | Parametro | Valutazione | Dettaglio | | **Nel complesso** | **4.6/5** | 792 Recensioni | | Facilità d'uso | 4.6/5 | Sulla base delle recensioni complessive | | Assistenza clienti | 4.5/5 | Sulla base delle recensioni complessive | | Rapporto qualità-prezzo | 4.4/5 | Sulla base delle recensioni complessive | | Funzionalità | 4.3/5 | Sulla base delle recensioni complessive | | Percentuale di raccomandazione | 90% | (9/10 Lo consiglieresti?) | ## Informazioni sul fornitore - **Azienda**: Freshworks - **Area geografica**: San Mateo, USA - **Anno di fondazione**: 2011 ## Contesto commerciale - **Prezzo di partenza**: 19,00 USD - **Modello tariffario**: (Versione di prova gratuita (free trial)) - **Pubblico target**: Lavoratore autonomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementazione e piattaforme**: Cloud, SaaS, Web, Android (mobile), iPhone (mobile), iPad (mobile) - **Lingue supportate**: cinese, cinese tradizionale, francese, giapponese, inglese, italiano, olandese, polacco, portoghese, russo, spagnolo, svedese, tedesco, thailandese, turco, vietnamita - **Paesi disponibili**: Arabia Saudita, Australia, Austria, Bahrein, Belgio, Brasile, Brunei, Cambogia, Canada, Cechia, Cile, Cina, Colombia, Costa Rica, Danimarca, Ecuador, Emirati Arabi Uniti, Filippine, Finlandia, Francia e altri 41 ## Funzionalità - Accesso/Controllo remoto - Archiviazione sicura dei dati - Avvisi/Notifiche - Catalog Management - Chat dal vivo - Chat/Messaggistica - Collaborazione in team - Comunicazione multi-canale - Controllo accessi/Autorizzazioni - Controllo del processo di valutazione - Firma elettronica - Flusso di lavoro per le valutazioni - Gestione degli audit - Gestione dei biglietti - Gestione dei calendari - Gestione dei contenuti - Gestione dei sondaggi - Gestione del flusso di lavoro - Gestione del rilascio - Gestione dell'accordo sul livello di servizio (SLA) - Gestione della configurazione - Gestione della documentazione - Gestione della knowledge base - Gestione delle attività - Gestione delle conoscenze - Gestione delle licenze - Gestione delle mansioni - Gestione delle modifiche - Gestione delle patch - Gestione di incidenti - Gestione e monitoraggio da remoto - Inventario delle licenze - Misure correttive e preventive (CAPA) - Modelli personalizzabili - Modelli precompilati - Moduli personalizzabili - Monitoraggio dei cespiti - Monitoraggio del progetto - Monitoraggio delle licenze - Monitoraggio dello stato - Pianificazione delle modifiche - Portale self-service - Rapporti IT - Rapporti sugli incidenti - Real-Time Monitoring - Ricerca del testo completo - Rilevamento di problemi - Ripristino di emergenza - Strumenti collaborativi - Workflow Automation ... e altre 56 funzionalità ## Integrazioni (54 in totale) - Amazon Redshift - Azure DevOps Server - BambooHR - BigQuery - Box - ClickUp - Copper - Docusign - Dropbox - Dynamics 365 - FreshBooks - Freshchat - FullContact - GitHub - Google Analytics 360 ... e altre 39 integrazioni ## Opzioni di supporto - Email/Help desk - FAQ/Forum - Knowledge Base - Assistenza telefonica - Assistenza diretta 24 ore su 24 - Chat ## Categoria - [Software ITSM](https://www.capterra.it/directory/30676/itsm/software) ## Categorie correlate - [Software per la gestione degli asset IT](https://www.capterra.it/directory/30077/it-asset-management/software) - [Software di IT Management](https://www.capterra.it/directory/10001/it-management/software) - [Software per Help Desk](https://www.capterra.it/directory/30008/help-desk/software) - [Software per la gestione delle conoscenze](https://www.capterra.it/directory/30094/knowledge-management/software) - [Software per la gestione dei servizi IT](https://www.capterra.it/directory/30672/it-service/software) ## Alternative 1. [Zendesk Suite](https://www.capterra.it/software/164283/zendesk) — 4.4/5 (4090 reviews) 2. [Freshdesk](https://www.capterra.it/software/124981/freshdesk) — 4.5/5 (3470 reviews) 3. [Milvus](https://www.capterra.it/software/202528/milvus) — 4.8/5 (298 reviews) 4. [LiveAgent](https://www.capterra.it/software/102188/liveagent) — 4.7/5 (1787 reviews) 5. [JIRA Service Management](https://www.capterra.it/software/138769/jira-service-management) — 4.5/5 (775 reviews) ## Recensioni ### "Efficient, Intuitive, and Scalable ITSM Solution" — 4.0/5 > **trajkovi** | *25 marzo 2026* | Salute, benessere e fitness | Tasso di raccomandazione: 9.0/10 > > **Vantaggi**: Freshservice stands out for its intuitive and modern interface, making it easy for both IT staff and end-users to navigate. Automation features, such as workflow triggers and SLA management, significantly reduce manual tasks and improve efficiency. Integration with other tools in the Microsoft ecosystem allows seamless collaboration across platforms. Reporting and analytics are powerful, giving visibility into trends, ticket volumes, and agent performance. Overall, it feels flexible, scalable, and tailored to meet complex service desk requirements without overwhelming users. > > **Inconvenienti**: While Freshservice is feature-rich, some advanced functionalities can be difficult to configure initially, requiring time to learn the nuances. Certain reporting options, although detailed, are not fully customizable without extra effort, which can be frustrating for teams needing very specific data views. Notifications can sometimes be excessive, leading to alert fatigue. Additionally, integrating some legacy systems or less common tools can be challenging, requiring custom APIs or third-party connectors. Minor UI inconsistencies exist but do not hinder daily operations significantly. > > My overall experience with Freshservice has been very positive. It streamlines IT service management by combining ticketing, automation, and reporting in a single platform. Agents and end-users benefit from quick ticket resolution and clear workflows, while management can track performance and identify recurring issues. Freshservice’s flexibility, coupled with its intuitive design, allows teams to scale efficiently without sacrificing user experience. While setup of complex features requires some learning, the platform ultimately saves time, reduces errors, and improves overall IT service quality. ----- ### "Efficient, User-Friendly ITSM Tool with Strong Automation Capabilities" — 5.0/5 > **Praphul Kumar** | *17 marzo 2026* | Assicurazioni | Tasso di raccomandazione: 8.0/10 > > **Vantaggi**: Freshservice offers great value for money considering the wide range of features it provides, especially for ITSM operations. As a Senior System Admin managing the tool independently, I’ve found it very easy to use and highly customizable. The interface is intuitive, which makes onboarding new users simple. Workflow automation, SLA management, and service catalog setup have significantly improved efficiency and reduced manual effort. Task and workflow management are strong, allowing me to streamline processes across different teams effectively. It also supports decent collaboration by keeping all ticket communication and updates centralized. > > **Inconvenienti**: There are occasional bugs and glitches, especially when dealing with complex automations or API integrations. Reporting and advanced customization could be improved further, as some use cases require workarounds. Customer support is helpful but can sometimes take time to resolve more technical or edge-case issues, which can be challenging when you’re the only one managing the system. > > Overall, my experience has been very positive. Handling the entire platform alone as a Tech Lead has been manageable due to its ease of use and automation capabilities. It has helped improve operational efficiency, reduce turnaround time, and bring better structure to ticket and service request management. While there are areas for improvement, especially around advanced features and stability, it remains a reliable and powerful ITSM solution. ----- ### "Good support easy to use and highly automation" — 4.0/5 > **Farheen** | *7 agosto 2026* | Software informatici | Tasso di raccomandazione: 9.0/10 > > **Vantaggi**: I found customer support is very good and very easy and user friendly to me and our employees. Also, the reports are very usefull > > **Inconvenienti**: honestly it is very costly we wanted to move to higher plan where we can user AI but it is costly to afford > > Overall experience is good with lower plan also we manage so many things specially ticket management is very powerful and creating workflow also very easy ----- ### "Thought out layout but too expensive" — 3.0/5 > **Jaylen** | *20 febbraio 2025* | Vendita al dettaglio | Tasso di raccomandazione: 0.0/10 > > **Vantaggi**: Our business enjoyed the organization of the setup and how easy it was to find everything we needed. We used the Purchase Order system the most. > > **Inconvenienti**: The one thing that turned us away was its priceThe main reason we decided not to continue using their service was the price. As a small business, the cost they were asking for was higher than we could fit into our budget, especially for purchase orders. Once the trial period ended, we stopped using their service.. As a small business, they were asking for a price higher than we could add to the budget to use it, mainly for purchase orders. As soon as the trial ended, we no longer used them. > > It was significant other than the overall price. It made us completely take it off of the possible software uses for us. ----- ### "My honest review for Fresh service" — 4.0/5 > **Marika** | *15 maggio 2026* | Settore marittimo | Tasso di raccomandazione: 8.0/10 > > **Vantaggi**: One of the features I really love in Freshservice is the execution scenarios that can be manually configured to help automate tasks and make ticket handling much faster and more efficient. I also appreciate the new AI capabilities, especially the AI-generated email responses, which help improve response time, consistency, and overall productivity for Service Desk operations. > > **Inconvenienti**: One area I would like to see improved in Freshservice is the Knowledge Base functionality. It would be beneficial to have more category and classification options to better organize KB articles, especially for larger environments with multiple support groups and services. Additionally, adding more customization and formatting features would help make KB articles more visually appealing, engaging, and easier for end users to follow. > > My overall experience with Freshservice has been very positive, although there are still areas that could be improved. One enhancement that would be very helpful is more flexible and user-friendly reporting, especially for tracking updated or worked-on tickets. For example, having an easier way to generate reports showing all tickets an agent has touched within a weekly or monthly period would greatly improve operational visibility and performance tracking. Currently, this option seems limited or not easily accessible within Analytics. ----- Pagina: 1/33\ Avanti: [Pagina successiva](https://www.capterra.it/software/132997/freshservice?page=2) ## Link - [Visualizza su Capterra](https://www.capterra.it/software/132997/freshservice) ## Questa pagina è disponibile nelle seguenti lingue | Lingua | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Dati strutturati