--- description: Scopri le funzionalità di Freshservice, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Freshservice - Prezzi, recensioni, informazioni - Capterra Italia 2026 --- Breadcrumb: [Home](/) > [Software ITSM](/directory/30676/itsm/software) > [Freshservice](/software/132997/freshservice) # Freshservice Canonical: https://www.capterra.it/software/132997/freshservice Pagina: 1/31\ Avanti: [Pagina successiva](https://www.capterra.it/software/132997/freshservice?page=2) > Service Desk ITSM online che offre gestione di incidenti, problemi, modifiche, release e risorse e una potente creazione di ticket e automazione. > > Conclusione: valutazione di **4.5/5** stelle assegnate da 753 utenti. Miglior punteggio per il parametro **Lo consiglieresti?**. ----- ## Panoramica ### Chi utilizza Freshservice? I clienti di Freshservice includono MSP, organizzazioni finanziarie, istituzioni educative e diverse organizzazioni governative. ## Statistiche e valutazioni | Parametro | Valutazione | Dettaglio | | **Nel complesso** | **4.5/5** | 753 Recensioni | | Facilità d'uso | 4.6/5 | Sulla base delle recensioni complessive | | Assistenza clienti | 4.6/5 | Sulla base delle recensioni complessive | | Rapporto qualità-prezzo | 4.4/5 | Sulla base delle recensioni complessive | | Funzionalità | 4.3/5 | Sulla base delle recensioni complessive | | Percentuale di raccomandazione | 90% | (9/10 Lo consiglieresti?) | ## Informazioni sul fornitore - **Azienda**: Freshworks - **Area geografica**: San Mateo, USA - **Anno di fondazione**: 2011 ## Contesto commerciale - **Prezzo di partenza**: 19,00 USD - **Modello tariffario**: (Versione di prova gratuita (free trial)) - **Pubblico target**: Lavoratore autonomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementazione e piattaforme**: Cloud, SaaS, Web, Android (mobile), iPhone (mobile), iPad (mobile) - **Lingue supportate**: cinese, cinese tradizionale, francese, giapponese, inglese, italiano, olandese, polacco, portoghese, russo, spagnolo, svedese, tedesco, thailandese, turco, vietnamita - **Paesi disponibili**: Arabia Saudita, Australia, Austria, Bahrein, Belgio, Brasile, Brunei, Cambogia, Canada, Cechia, Cile, Cina, Colombia, Costa Rica, Danimarca, Ecuador, Emirati Arabi Uniti, Filippine, Finlandia, Francia e altri 41 ## Funzionalità - Accesso/Controllo remoto - Archiviazione sicura dei dati - Avvisi/Notifiche - Catalog Management - Chat dal vivo - Chat/Messaggistica - Comunicazione multi-canale - Controllo accessi/Autorizzazioni - Controllo del processo di valutazione - Dashboard - Firma elettronica - Flusso di lavoro per le valutazioni - Gestione degli audit - Gestione dei biglietti - Gestione dei calendari - Gestione dei contenuti - Gestione dei sondaggi - Gestione del flusso di lavoro - Gestione del rilascio - Gestione dell'accordo sul livello di servizio (SLA) - Gestione dell'inventario - Gestione della configurazione - Gestione della documentazione - Gestione della knowledge base - Gestione delle attività - Gestione delle conoscenze - Gestione delle mansioni - Gestione delle modifiche - Gestione delle patch - Gestione di incidenti - Gestione e monitoraggio da remoto - Inventario delle licenze - Misure correttive e preventive (CAPA) - Modelli personalizzabili - Modelli precompilati - Moduli personalizzabili - Monitoraggio dei cespiti - Monitoraggio del progetto - Monitoraggio delle risorse IT - Monitoraggio dello stato - Pianificazione delle modifiche - Portale self-service - Rapporti IT - Rapporti sugli incidenti - Real-Time Monitoring - Ricerca del testo completo - Rilevamento automatico di dispositivi - Ripristino di emergenza - Strumenti collaborativi - Workflow Automation ... e altre 56 funzionalità ## Integrazioni (54 in totale) - Amazon Redshift - Azure DevOps Server - BambooHR - Box - ClickUp - Copper - Docusign - Dropbox Business - Dynamics 365 - FreshBooks - Freshchat - FullContact - GitHub - Google Analytics 360 - Google Calendar ... e altre 39 integrazioni ## Opzioni di supporto - Email/Help desk - FAQ/Forum - Knowledge Base - Assistenza telefonica - Assistenza diretta 24 ore su 24 - Chat ## Categoria - [Software ITSM](https://www.capterra.it/directory/30676/itsm/software) ## Categorie correlate - [Software per la gestione degli asset IT](https://www.capterra.it/directory/30077/it-asset-management/software) - [Software di IT Management](https://www.capterra.it/directory/10001/it-management/software) - [Software per Help Desk](https://www.capterra.it/directory/30008/help-desk/software) - [Software per la gestione delle conoscenze](https://www.capterra.it/directory/30094/knowledge-management/software) - [Software per la gestione dei servizi IT](https://www.capterra.it/directory/30672/it-service/software) ## Alternative 1. [Zendesk Suite](https://www.capterra.it/software/164283/zendesk) — 4.4/5 (4083 reviews) 2. [LiveAgent](https://www.capterra.it/software/102188/liveagent) — 4.7/5 (1786 reviews) 3. [Zoho Desk](https://www.capterra.it/software/169505/zoho-desk) — 4.5/5 (2213 reviews) 4. [Freshdesk](https://www.capterra.it/software/124981/freshdesk) — 4.5/5 (3460 reviews) 5. [Milvus](https://www.capterra.it/software/202528/milvus) — 4.8/5 (298 reviews) ## Recensioni ### "Efficient, Intuitive, and Scalable ITSM Solution" — 4.0/5 > **trajkovi** | *25 marzo 2026* | Salute, benessere e fitness | Tasso di raccomandazione: 9.0/10 > > **Vantaggi**: Freshservice stands out for its intuitive and modern interface, making it easy for both IT staff and end-users to navigate. Automation features, such as workflow triggers and SLA management, significantly reduce manual tasks and improve efficiency. Integration with other tools in the Microsoft ecosystem allows seamless collaboration across platforms. Reporting and analytics are powerful, giving visibility into trends, ticket volumes, and agent performance. Overall, it feels flexible, scalable, and tailored to meet complex service desk requirements without overwhelming users. > > **Inconvenienti**: While Freshservice is feature-rich, some advanced functionalities can be difficult to configure initially, requiring time to learn the nuances. Certain reporting options, although detailed, are not fully customizable without extra effort, which can be frustrating for teams needing very specific data views. Notifications can sometimes be excessive, leading to alert fatigue. Additionally, integrating some legacy systems or less common tools can be challenging, requiring custom APIs or third-party connectors. Minor UI inconsistencies exist but do not hinder daily operations significantly. > > My overall experience with Freshservice has been very positive. It streamlines IT service management by combining ticketing, automation, and reporting in a single platform. Agents and end-users benefit from quick ticket resolution and clear workflows, while management can track performance and identify recurring issues. Freshservice’s flexibility, coupled with its intuitive design, allows teams to scale efficiently without sacrificing user experience. While setup of complex features requires some learning, the platform ultimately saves time, reduces errors, and improves overall IT service quality. ----- ### "FreshService Survey" — 4.0/5 > **William** | *20 maggio 2026* | Logistica e catena di approvvigionamento | Tasso di raccomandazione: 8.0/10 > > **Vantaggi**: Able to let user open ticket, for HR, have OnBoarding. Able to keep track instead of manually inform other IT admin that there is a case > > **Inconvenienti**: The admin have to pay extra. Sometimes we need to have whole IT group inside. Not really suitable for small company less than 100 as people will still walk to IT dept for help. If changes to management have to manually change > > So far managers is able to track the ticket and target what is the most common issue. We will have monthly report in which we put in our slides. ----- ### "A product that keeps up with the time." — 4.0/5 > **Carlos** | *18 maggio 2026* | Gestione di organizzazioni non profit | Tasso di raccomandazione: 8.0/10 > > **Vantaggi**: Easy to use, even for the more complicated functions we setup in our subscriptions it wasn't long before we went from request to solution. Support with the product is exceptional. > > **Inconvenienti**: Certain 3rd party connectors (Workday) are cost prohibitive to adopt. The amount of runs that are needed to get a simple action to accomplished is too much for the medium and small size organizations. > > I like that the product keeps evolving with the market trends and customer expectations. It's easy to trust the development will meet our needs. ----- ### "Fix Scheduled Workflows" — 3.0/5 > **Colter** | *9 dicembre 2024* | Settore automobilistico | Tasso di raccomandazione: 6.0/10 > > **Vantaggi**: Ticket tracking and management is very good; I like the ability to merge tickets. > > **Inconvenienti**: The scheduled workflows have been completely non-operational since we have begun using Freshservice. > > There are some minor quirks about the platform, but it mostly does what it claims. ----- ### "Well-structured platform for managing IT support teams efficiently" — 5.0/5 > **Tushar** | *30 marzo 2026* | Servizi di informazione | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: From a team lead perspective, Freshservice helps keep support operations organized and predictable. The ticket flow is clear, and it’s easy to track who is handling what. Features like SLA tracking and automation reduce follow-ups and help the team stay aligned. It also gives good visibility into workloads, which makes it easier to manage the team during peak hours. > > **Inconvenienti**: Initial setup and fine-tuning workflows can take some time, especially when aligning with existing processes. Reporting is useful, but more flexibility in customization would help for deeper analysis. Also, cost can be a factor when scaling the team. > > Overall, the experience has been steady and reliable. It has improved how we manage incoming requests and distribute work across the team. From a management point of view, it gives better control over SLAs and performance tracking. Once the system is properly configured, it supports daily operations without much friction and helps maintain consistency in support delivery. ----- Pagina: 1/31\ Avanti: [Pagina successiva](https://www.capterra.it/software/132997/freshservice?page=2) ## Link - [Visualizza su Capterra](https://www.capterra.it/software/132997/freshservice) ## Questa pagina è disponibile nelle seguenti lingue | Lingua | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Dati strutturati