--- description: Scopri le funzionalità di Freshservice, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Freshservice - Prezzi, recensioni, informazioni - Capterra Italia 2026 --- Breadcrumb: [Home](/) > [Software ITSM](/directory/30676/itsm/software) > [Freshservice](/software/132997/freshservice) # Freshservice Canonical: https://www.capterra.it/software/132997/freshservice Pagina: 1/30\ Avanti: [Pagina successiva](https://www.capterra.it/software/132997/freshservice?page=2) > Service Desk ITSM online che offre gestione di incidenti, problemi, modifiche, release e risorse e una potente creazione di ticket e automazione. > > Conclusione: valutazione di **4.5/5** stelle assegnate da 719 utenti. Miglior punteggio per il parametro **Lo consiglieresti?**. ----- ## Panoramica ### Chi utilizza Freshservice? I clienti di Freshservice includono MSP, organizzazioni finanziarie, istituzioni educative e diverse organizzazioni governative. ## Statistiche e valutazioni | Parametro | Valutazione | Dettaglio | | **Nel complesso** | **4.5/5** | 719 Recensioni | | Facilità d'uso | 4.6/5 | Sulla base delle recensioni complessive | | Assistenza clienti | 4.6/5 | Sulla base delle recensioni complessive | | Rapporto qualità-prezzo | 4.4/5 | Sulla base delle recensioni complessive | | Funzionalità | 4.3/5 | Sulla base delle recensioni complessive | | Percentuale di raccomandazione | 90% | (9/10 Lo consiglieresti?) | ## Informazioni sul fornitore - **Azienda**: Freshworks - **Area geografica**: San Mateo, USA - **Anno di fondazione**: 2011 ## Contesto commerciale - **Prezzo di partenza**: 19,00 USD - **Modello tariffario**: (Versione di prova gratuita (free trial)) - **Pubblico target**: Lavoratore autonomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementazione e piattaforme**: Cloud, SaaS, Web, Android (mobile), iPhone (mobile), iPad (mobile) - **Lingue supportate**: cinese, cinese tradizionale, francese, giapponese, inglese, italiano, olandese, polacco, portoghese, russo, spagnolo, svedese, tedesco, thailandese, turco, vietnamita - **Paesi disponibili**: Arabia Saudita, Australia, Austria, Bahrein, Belgio, Brasile, Brunei, Cambogia, Canada, Cechia, Cile, Cina, Colombia, Costa Rica, Danimarca, Ecuador, Emirati Arabi Uniti, Filippine, Finlandia, Francia e altri 41 ## Funzionalità - Accesso/Controllo remoto - Archiviazione sicura dei dati - Automazione dei processi e dei flussi di lavoro - Avvisi/Notifiche - Catalog Management - Chat dal vivo - Chat/Messaggistica - Comunicazione multi-canale - Controllo accessi/Autorizzazioni - Controllo del processo di valutazione - Firma elettronica - Flusso di lavoro per le valutazioni - Gestione dei biglietti - Gestione dei contenuti - Gestione dei rinnovi - Gestione dei sondaggi - Gestione dell'inventario - Gestione della configurazione - Gestione della documentazione - Gestione della knowledge base - Gestione delle attività - Gestione delle conoscenze - Gestione delle mansioni - Gestione delle modifiche - Gestione delle patch - Gestione di incidenti - Gestione e monitoraggio da remoto - Inventario delle licenze - Mappatura delle relazioni - Misure correttive e preventive (CAPA) - Modelli - Modelli personalizzabili - Modelli precompilati - Moduli personalizzabili - Monitoraggio dei cespiti - Monitoraggio del progetto - Monitoraggio delle licenze - Monitoraggio delle risorse IT - Monitoraggio dello stato - Pianificazione delle modifiche - Pianificazione di contratti a chiamata - Portale self-service - Rapporti IT - Rapporti sugli incidenti - Real-Time Monitoring - Ricerca del testo completo - Rilevamento di problemi - Ripristino di emergenza - Strumenti collaborativi - Valutazione del rischio ... e altre 56 funzionalità ## Integrazioni (54 in totale) - Amazon Redshift - Azure DevOps Server - BambooHR - Box - ClickUp - Copper - Docusign - Dropbox Business - Dynamics 365 - FreshBooks - Freshchat - FullContact - GitHub - Google Analytics 360 - Google Calendar ... e altre 39 integrazioni ## Opzioni di supporto - Email/Help desk - FAQ/Forum - Knowledge Base - Assistenza telefonica - Assistenza diretta 24 ore su 24 - Chat ## Categoria - [Software ITSM](https://www.capterra.it/directory/30676/itsm/software) ## Categorie correlate - [Software per la gestione degli asset IT](https://www.capterra.it/directory/30077/it-asset-management/software) - [Software di IT Management](https://www.capterra.it/directory/10001/it-management/software) - [Software per Help Desk](https://www.capterra.it/directory/30008/help-desk/software) - [Software per la gestione delle conoscenze](https://www.capterra.it/directory/30094/knowledge-management/software) - [Software per la gestione dei servizi IT](https://www.capterra.it/directory/30672/it-service/software) ## Alternative 1. [Zendesk Suite](https://www.capterra.it/software/164283/zendesk) — 4.4/5 (4079 reviews) 2. [Zoho Desk](https://www.capterra.it/software/169505/zoho-desk) — 4.5/5 (2212 reviews) 3. [Freshdesk](https://www.capterra.it/software/124981/freshdesk) — 4.5/5 (3432 reviews) 4. [Milvus](https://www.capterra.it/software/202528/milvus) — 4.8/5 (298 reviews) 5. [LiveAgent](https://www.capterra.it/software/102188/liveagent) — 4.7/5 (1782 reviews) ## Recensioni ### "Efficient, Intuitive, and Scalable ITSM Solution" — 4.0/5 > **trajkovi** | *25 marzo 2026* | Salute, benessere e fitness | Tasso di raccomandazione: 9.0/10 > > **Vantaggi**: Freshservice stands out for its intuitive and modern interface, making it easy for both IT staff and end-users to navigate. Automation features, such as workflow triggers and SLA management, significantly reduce manual tasks and improve efficiency. Integration with other tools in the Microsoft ecosystem allows seamless collaboration across platforms. Reporting and analytics are powerful, giving visibility into trends, ticket volumes, and agent performance. Overall, it feels flexible, scalable, and tailored to meet complex service desk requirements without overwhelming users. > > **Inconvenienti**: While Freshservice is feature-rich, some advanced functionalities can be difficult to configure initially, requiring time to learn the nuances. Certain reporting options, although detailed, are not fully customizable without extra effort, which can be frustrating for teams needing very specific data views. Notifications can sometimes be excessive, leading to alert fatigue. Additionally, integrating some legacy systems or less common tools can be challenging, requiring custom APIs or third-party connectors. Minor UI inconsistencies exist but do not hinder daily operations significantly. > > My overall experience with Freshservice has been very positive. It streamlines IT service management by combining ticketing, automation, and reporting in a single platform. Agents and end-users benefit from quick ticket resolution and clear workflows, while management can track performance and identify recurring issues. Freshservice’s flexibility, coupled with its intuitive design, allows teams to scale efficiently without sacrificing user experience. While setup of complex features requires some learning, the platform ultimately saves time, reduces errors, and improves overall IT service quality. ----- ### "FreshService Survey" — 4.0/5 > **William** | *20 maggio 2026* | Logistica e catena di approvvigionamento | Tasso di raccomandazione: 8.0/10 > > **Vantaggi**: Able to let user open ticket, for HR, have OnBoarding. Able to keep track instead of manually inform other IT admin that there is a case > > **Inconvenienti**: The admin have to pay extra. Sometimes we need to have whole IT group inside. Not really suitable for small company less than 100 as people will still walk to IT dept for help. If changes to management have to manually change > > So far managers is able to track the ticket and target what is the most common issue. We will have monthly report in which we put in our slides. ----- ### "FreshSerice" — 4.0/5 > **Ruben** | *14 aprile 2026* | Marketing e pubblicità | Tasso di raccomandazione: 7.0/10 > > **Vantaggi**: ITIL foundation, onboarding workflows, and asset management were a breeze to use and not much effort required. > > **Inconvenienti**: Reporting is complicated and the out of the box reports aren't very good. Other than the reporting the tool is pretty good. > > I was an admin for Freshservice, it's ITIL foundation makes it straight forward to use if you're familiar with ITIL. With that said reporting is not too good out of the box, and creating custom reports can be a challenge. ----- ### "Thought out layout but too expensive" — 3.0/5 > **Jaylen** | *20 febbraio 2025* | Vendita al dettaglio | Tasso di raccomandazione: 0.0/10 > > **Vantaggi**: Our business enjoyed the organization of the setup and how easy it was to find everything we needed. We used the Purchase Order system the most. > > **Inconvenienti**: The one thing that turned us away was its priceThe main reason we decided not to continue using their service was the price. As a small business, the cost they were asking for was higher than we could fit into our budget, especially for purchase orders. Once the trial period ended, we stopped using their service.. As a small business, they were asking for a price higher than we could add to the budget to use it, mainly for purchase orders. As soon as the trial ended, we no longer used them. > > It was significant other than the overall price. It made us completely take it off of the possible software uses for us. ----- ### "Outstanding Tickets management tool" — 5.0/5 > **David** | *12 marzo 2026* | Servizi di informazione | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: It's a tool easy to work with, deploy and customize, manage tickets became an easy task and the time spent filling fields was reduced. > > **Inconvenienti**: The only thing I dislike is that depending on the license tier, it may be very limited on AI usage, API usage and a couple more features that are only available in higher tiers, that's an issue that may me improved > > After working more than a year with Freshservice the overall experience has been amazing, it's a tool that can be deployed to work within the organization and also outside to manage internal an external tickets. ----- Pagina: 1/30\ Avanti: [Pagina successiva](https://www.capterra.it/software/132997/freshservice?page=2) ## Link - [Visualizza su Capterra](https://www.capterra.it/software/132997/freshservice) ## Questa pagina è disponibile nelle seguenti lingue | Lingua | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Dati strutturati