TriNet Zenefits

Zenefits has been a great help in our HR team

Commenti: Zenefits' primary functions are human resources (HR) and onboarding (H.R.) document management, paid time off (PTO) management, and payroll processing. Our entire organization uses it, from administrative assistants to IT specialists and, eventually, even our independent contractors.

Aspetti positivi:

Although the initial investment in Zenefits appeared substantial, the time I've reclaimed from previously spent on HR, onboarding, and payroll processes has more than paid for the service.

Aspetti negativi:

Although Zenefits' payroll services still meet customers' needs, I feel the company has declined overall. The product has not progressed and is still missing important features like the ability to claim R&D tax credits.

Seamless low-cost solution for small to mid-sized companies that kills busy work

Commenti: -Paperless onboarding/offboarding to support a remote workforce -Integrations with existing ATS, removing the needs for duplicate data entry -Digital document storage, allowing us to digitize all employee files. No more paper! -Time off tracking: Automatic rating to managers for review and approval of all time off requests while keeping the HR team aware of team schedules. Transparent reporting to have conversations with employees regarding the time off trends (% of unplanned versus planned time off). Time off solution also supports Prop 206 mandated sick leave. -Health insurance platform that allows for the execution of open enrollment, qualifying life events and new hire enrollments for all lines of coverage (med, dent, vision, life and disability). HSA app built in to allow employees to review available balances and submit out of pocket expenses. -ACA compliance: Built into existing subscription model that allows for ACA reporting, submission to IRS and 1094/1095 creation without the need for an accountant or an expensive solution. -Business intelligence: Real-time standard and customized reporting. I use this solution heavily as a federal contractor to execute our annual affirmative action reporting.

Aspetti positivi:

With a solution like Zenefits, I have managed to reduce the HR budget year-over-year while going 100% paperless. The integration with our applicant tracking system allows me to push data seamlessly from my mobile device directly to Zenefits to extend an offer, wherever, whenever. I am no longer chained to the constraints of my desk, which is critical for an HR team of one. Easily the most comprehensive solution in the market (at this price point) that addresses onboarding/offboarding, automated and customized email triggers to employees, time and attendance, insurance, aca compliance, reporting (standard and custom) and a multitude of integrations. Since becoming a client over 2 years ago, I have gone to market year-over-year, and haven't found a solution that is comparable. Zenefits kills the busy work and allows me to dedicate time to our employees and driving meaningful initiatives, restructuring the experience with HR to being a partnership versus an administrative burden.

Aspetti negativi:

I would love it if the custom email triggers were built out with greater functionality. Right now I highly utilize this tool but I see the opportunity for additional growth. The site should have a support number listed in the event of an outage. Right now you can only access support if you are logged into the dashboard.

Great Sales Department but not backed up by Service or Software

Commenti: I love the onboarding and sales process. Every person I talk with at Zenefits is pleasant and understanding. Whoever is in charge of the software development and customer service systems should be fired. In order to get a question answered one has to submit to a complex matrix of categories and subjects. I rarely could find the particular category that I needed. Tax Services are a joke. I just received an email on Feb 16 2021 for a quick question that I had on May 7th of 2020. If you have any need for any changes that require a human, find a different way.

Aspetti positivi:

Timekeeping is accurate. The time-off request and approval process works great. Like the PTO Calendar. Every task could be performed even if some were clunky.

Aspetti negativi:

Navigation is not intuitive and few improvements over 2 years. There were bugs when working with state taxes (for WA). Claimed integration with Quickbooks Desktop is flat out lies. Integration with Quickbooks Online is weak at best. DON'T TRUST Zenefits to make changes to your payroll tax filings. Will take 6+ months to get a response.

Love Zenefits!

Aspetti positivi:

It's easy to use and keeps us compliant. It has brought up things we didn't even know we needed and helped keep us compliant.

Aspetti negativi:

Customer service can be hard to reach, but their help center is robust and they have training courses to help.

Long time user of Zenefits

Commenti: Overall it's been super positive. Mistakes are always made, but Zenefits tries to rectify and solve problems instead of throwing their hands up and saying it's too hard.

Aspetti positivi:

What makes Zenefits most valuable to our business is the ease of onboarding new people and providing a 1 stop place for my HR department that is completely in the cloud and no need for reams of paper to be wasted. The PTO calendar and tracking is invaluable as well.

Aspetti negativi:

Zenefits started as a Benefits company with an HR platform, but has pivoted to providing Payroll as it's core business with the other add-ons. There is still some room for improvement on the payroll side and how to handle the customer service side of this.

Effective, but pricey, payroll tool

Commenti: The experience has been ok. It gets the job done but I'd be open to new options.

Aspetti positivi:

Zenefits has gotten the job done in terms of payroll and paying out contractors when needed. And they handle payroll taxes and necessary payroll reporting to the government.

Aspetti negativi:

The cost is high for a small business who might not have needs for most of their features. And the service has been fairly slow. For example, it took me a month to get a new form of payment on file as my business credit card had expired. During that month I had to handwrite checks and could not use the service.

Turn-key payroll and benefits solution for start-ups

Commenti: Over, I would highly recommend Zenefits for companies that are looking for a simple way to manage their HR needs.

Aspetti positivi:

Very simple and intuitive interface. Makes managing HR, payroll, and benefits easy.

Aspetti negativi:

Could have more seamless integration of 3rd party healthcare providers.

TriNet Zenefits

Commenti: wonderful, easy to use, transparent, accurate

Aspetti positivi:

easy to use, I was a former employee of trinet as well and sold this solution. It's a great platform

Aspetti negativi:

no real cons in my opinion, easy to use and transparent, real time info

Best Features For the HR Team

Aspetti positivi:

First, I like the many HR and on boarding features It works well as a performance management system It is helpful as a benefits administration solution With features such as attendance tracking, we have had no issues.

Aspetti negativi:

Well, TriNet Zenefits has quite performed and no regrets.

Continuous Trainings!

Aspetti positivi:

I love that they always have new training available and are always looking for ways to make their product better.

Aspetti negativi:

Being able to switch through the different areas needs some work.

We're new but we love it here

Commenti: We love it. We're excited for the years to come.

Aspetti positivi:

It's SO incredibly user friendly. We are taking our time to train staff who are not as computer savvy, but even with that, it's very straight forward.

Aspetti negativi:

The integrations could include zoom. They use the software to communicate throughout the onboarding process so I assumed an integration existed but it doesn't. That's honestly about it.

Zenefits - Easy Peasy

Commenti: This is a great software for a distributed workforce. We have employees in different 20 states and 40 different locations. Zenefits makes it easy for us.

Aspetti positivi:

This software is so easy to use for both the employees and the HR team. Everything is simple and straightforward, no convoluted quirky tricks needed to enter information. Hiring and onboarding is super easy. Open enrollment is super easy. Payroll is super easy. PTO management is super easy.

Aspetti negativi:

There are some tie in products that still need some work.

Simple Product

Aspetti positivi:

They keep it very simple. There isnt a ton going on in the app so you dont really get lost in it

Aspetti negativi:

It is very basic but that can be both a pro and a con. It can be a little clunky but not too bad

Premier level HR organization

Commenti: Overall, zenefits is incredibly simple and effective. Allowing employees the opportunity to track and manage their time off is helpful .

Aspetti positivi:

Zenefits allows our company to track and manage employee time off, sick hours and vacation time with ease. Adding or subtracting benefit time is simple, and employees find the software simple enough to navigate at any age, or ability.

Aspetti negativi:

Notifications regarding employee time being maxxed out would be helpful, or annual reminders to add new time off allowances.

User Friendly

Aspetti positivi:

User friendly and many resource tools available.

Aspetti negativi:

turn around on customer service takes longer than expected

Seamless low-cost solution for small to mid-sized companies that kills busy work

Commenti: -Paperless onboarding/offboarding to support a remote workforce -Integrations with existing ATS, removing the needs for duplicate data entry -Digital document storage, allowing us to digitize all employee files. No more paper! -Time off tracking: Automatic rating to managers for review and approval of all time off requests while keeping the HR team aware of team schedules. Transparent reporting to have conversations with employees regarding the time off trends (% of unplanned versus planned time off). Time off solution also supports Prop 206 mandated sick leave. -Health insurance platform that allows for the execution of open enrollment, qualifying life events and new hire enrollments for all lines of coverage (med, dent, vision, life and disability). HSA app built in to allow employees to review available balances and submit out of pocket expenses. -ACA compliance: Built into existing subscription model that allows for ACA reporting, submission to IRS and 1094/1095 creation without the need for an accountant or an expensive solution. -Business intelligence: Real-time standard and customized reporting. I use this solution heavily as a federal contractor to execute our annual affirmative action reporting.

Aspetti positivi:

With a solution like Zenefits, I have managed to reduce the HR budget year-over-year while going 100% paperless. The integration with our applicant tracking system allows me to push data seamlessly from my mobile device directly to Zenefits to extend an offer, wherever, whenever. I am no longer chained to the constraints of my desk, which is critical for an HR team of one. Easily the most comprehensive solution in the market (at this price point) that addresses onboarding/offboarding, automated and customized email triggers to employees, time and attendance, insurance, aca compliance, reporting (standard and custom) and a multitude of integrations. Since becoming a client over 2 years ago, I have gone to market year-over-year, and haven't found a solution that is comparable. Zenefits kills the busy work and allows me to dedicate time to our employees and driving meaningful initiatives, restructuring the experience with HR to being a partnership versus an administrative burden.

Aspetti negativi:

I wish the performance management module was baked into the subscription versus an add-on cost. The transition to a new brokerage, OneDigital, has come with its challenges, but I appreciate that the leadership teams both with Zenefits and OneDigital have been willing to personally speak with me to determine how gaps can be bridged to improve my experience as the employer.

Giving credit where credit is due!

Commenti: Love the ease of use of Zenefits and it's user friendliness.

Aspetti positivi:

I love to give credit where credit is due. I have suggested to my HR peers the ease of using Zenefits several times. Our company chose Zenefits to be the HR/Payroll/Benefits management system for our fast growing company because we needed to automate and help employees self administer routine HR related tasks and help us manage this without having to add new FTEs to our HR dept functions. Our [SENSITIVE CONTENT HIDDEN] did an analytical review of several vendors and Zenefits was by far the most comprehensive at the right price point that met all of our criteria. Going with Zenefits met our objectives and has allowed us to grow rapidly without consuming the company with manual HR/Payroll/Benefits administration. As with ANY HR platform, there are always items you would like to improve or change and Zenefits is always doing that and looking for feedback.

Aspetti negativi:

Customer service is slow to respond. The time card page often freezes up. There needs to be a way to add an additional manager. Need a disciplinary app.

Zenefits is the perfect platform to manage your payroll, benefits, 401k, and HR for small businesses

Aspetti positivi:

Zenefits is the perfect platform for any small to medium size business. I am an entrepreneur and Zenefits has allowed me to manage payroll, benefits, 401k, and HR from one user friendly platform. Their customer service is amazing, and I love the peace of mind of having there HR experts in my corner for any employee related issues. I have now used them for about 7 years with three different companies and I don't plan on going anywhere. Did I mention they also make all your payroll taxes for you? Well, they do, and I love it :)

Aspetti negativi:

I would love if Zenefits would not only take deductions but have a feature to stop the deduction once the entire amount is collected. Currently I have to turn off the deduction once is met.

Zenefits! I love having everything in one place.

Commenti: Overall, we are very pleased with the software.

Aspetti positivi:

I love having everything in one place. This saves time and money in so many ways.

Aspetti negativi:

Lengthy customer service wait times. THis is my only frustration with Zenefits at this point.

Love hate relationship

Commenti: Listen, I'd still recommend them. I use the app almost daily, I log on at least a few times a week. It's a necessary tool in our belt and I'd be sad to lose them.

Aspetti positivi:

Ok, so it's great that Zenefits centralizes all of your HR needs into one system. It's certainly easier than logging into individual insurance sites. I like that the app loads quickly and can quickly give me info on my commuter benefits balance or show me my insurance info. It's also very easy to log personal days. And it's nice seeing the structure of the company within the website -- it's great for transparency.

Aspetti negativi:

Sometimes the zenefits team can't answer your question -- especially when it comes to insurance brouhaha. I nearly had a meltdown this past summer when my insurance company INSISTED I wasn't covered, but zenefits insisted that I was. No one would speak to each other, and only after a month of emails and calls was it ironed out. I can't say that this is zenefits' fault -- but it was annoying how deeply unhelpful they were.

Extremely user- friendly! Best HR platform I've ever used

Commenti: I have had a really positive experience with Zenefits. This is the first HR platform that I have used that is an app. I am easily able to track my hours, PTO and it is very user-friendly. Even someone who is not great with technology would easily be able to navigate this app with little to no training.

Aspetti positivi:

I like that it is an all-encompassing app. You don't have to jump from multiple windows to get pertinent information. I also really like how transparent it is to track each employee's time worked. It doesn't leave any guesswork.

Aspetti negativi:

I don't like how you aren't able to directly download your insurance cards. There is an option on the app so I am unsure if it is a feature that is disabled for the specific company I work for. However, Zenefits does provide all of the contact information for said insurance companies so it simplifies the process in getting those insurance cards sent to you.

Comprehensive HR Platform, very well priced

Aspetti positivi:

I love their pricing model, allowing me to pay by headcount and only for the features I use. This is great for a smaller or mid size company that is experiencing rapid growth. Great training provided for new hires, and new managers. Excellent reporting (BI) platform that easily allows me to export reports. Time and Attendance and PTO are wonderful. Benefits are GREAT. It has made things so much easier during open enrollment and during new hire onboarding, highly recommend!

Aspetti negativi:

My only con is that I don't have a dedicated account rep.

I am a huge fan of Zenefits. Their software is easy to use and makes HR management easy.

Commenti: Increased efficiency and makes HR management easy--no paperwork and everything is managed electronically. I'm a huge fan.

Aspetti positivi:

Before I joined MAX, I did not know software like Zenefits existed. This software is intuitive, easy to use and makes employee onboarding, separation and benefits management easy to do. It completely eliminates the mounds of paper that I used to accumulate for new hires and employees. In fact, I liked it so much that I recommended it to my former employer and they are now using it as well. I also had an incredible Benefits Advisor who always seems to have an ability to answer my crazy questions with efficiency and extreme patience.

Aspetti negativi:

While many things about Zenefits are absolutely amazing, the benefits we currently have (we are a small company) are probably not the best option for our employee base, size and age. I believe that the change Zenefits has made to focus on software and outsource benefits to OneDigital may resolve this challenge. And we have also grown, so that should help with pricing as well.

Easy to Use Overall But Lacking in Healthcare Claim Help

Commenti: Zenefits makes it easy to manage my time off and commuter benefits but is lacking when it comes to healthcare benefits. I've had a lot of trouble uploading receipts and processing claims for my FSA. I would recommend it for everything except their healthcare management.

Aspetti positivi:

I love the time off tracker. It's super easy for me to submit time off requests, leave a reason why and the type of time I'm requesting. I can see how many hours I've requested this year and how many I've used. As a manager, it's also very easy for me to look at the requests made from my employees.

Aspetti negativi:

There is absolutely no help when submitting a healthcare claim. I have an FSA and have to submit receipts sometimes. Once I submitted one that apparently the Zenefits team couldn't open. It was rejected without a reason and all I got was an email saying I needed to submit a receipt (when I already had.) I submitted again not knowing the real issue and was rejected again. I finally had to contact support to figure out the reason why it was rejected. This happened again when I didn't realize I had gotten a credit card receipt instead of an itemized receipt from my doctor. A one sentence message from Zenefits on what was missing would have saved a ton of time and headaches.

Comprehensive HR platform, a great tool for small businesses

Commenti: Zenefits keeps it simple and offers all the most common HR functionality in one easy place. Mobile and web versions are both great.

Aspetti positivi:

Dashboard is visually laid out and very simple to use. For employees, Zenefits offers a comprehensive, easy-to-use hub for all the important details. For employers, it is just as easy to use. Every day tasks like pulling insurance information or submitting time off are simple and painless. If you do not know where to find a certain piece of info, the intuitive layout means that a few moments of exploration can easily answer most questions. I appreciate that the layout is no-frills, because it means crucial information and functionality are easy to find and use. Mobile platform is easy to use and offers great functionality, which is an extremely beneficial aspect of the software.

Aspetti negativi:

I have trouble verifying my email to my account after switching emails from the personal to professional address. Luckily, this doesn't seem to be impacting my profile or making any feature more difficult, so it isn't a big issue.