--- description: Scopri le funzionalità di Conversational Cloud, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Conversational Cloud - Prezzi, recensioni, informazioni - Capterra Italia 2026 --- Breadcrumb: [Home](/) > [Software per assistenti conversazionali](/directory/31596/conversational-ai-platform/software) > [Conversational Cloud](/software/133021/conversational-cloud) # Conversational Cloud Canonical: https://www.capterra.it/software/133021/conversational-cloud Pagina: 1/3\ Avanti: [Pagina successiva](https://www.capterra.it/software/133021/conversational-cloud?page=2) > LivePerson è un leader nel settore delle soluzioni di live chat e messaggistica live che aumenta le vendite e migliora l'assistenza ai clienti. > > Conclusione: valutazione di **4.3/5** stelle assegnate da 41 utenti. Miglior punteggio per il parametro **Lo consiglieresti?**. ----- ## Panoramica ### Chi utilizza Conversational Cloud? Imprese di ogni dimensione che stanno cercando di trasformare il modo di comunicare con i propri consumatori per aumentare le vendite e migliorare l'assistenza clienti. ## Statistiche e valutazioni | Parametro | Valutazione | Dettaglio | | **Nel complesso** | **4.3/5** | 41 Recensioni | | Facilità d'uso | 4.3/5 | Sulla base delle recensioni complessive | | Assistenza clienti | 4.2/5 | Sulla base delle recensioni complessive | | Rapporto qualità-prezzo | 4.2/5 | Sulla base delle recensioni complessive | | Funzionalità | 4.3/5 | Sulla base delle recensioni complessive | | Percentuale di raccomandazione | 70% | (7/10 Lo consiglieresti?) | ## Informazioni sul fornitore - **Azienda**: LivePerson - **Area geografica**: New York, USA - **Anno di fondazione**: 1996 ## Contesto commerciale - **Prezzo di partenza**: 1,00 USD - **Modello tariffario**: (Versione di prova gratuita (free trial)) - **Pubblico target**: 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementazione e piattaforme**: Cloud, SaaS, Web, Android (mobile), iPhone (mobile), iPad (mobile) - **Lingue supportate**: inglese, spagnolo - **Paesi disponibili**: Australia, Brasile, Canada, Emirati Arabi Uniti, Francia, Germania, Giappone, Irlanda, Italia, Messico, Nuova Zelanda, Paesi Bassi, Regno Unito, Singapore, Spagna, Stati Uniti, Sudafrica, Turchia ## Funzionalità - Accesso da dispositivi mobili - Analisi di testo - Analisi visiva - Assistenza clienti - Autoresponders - Avvisi/Notifiche - Bot preconfigurato - Branding personalizzabile - Chat in tempo reale per i consumatori - Chat proattiva - Chat/Messaggistica - Chatbot - Comunicazione multi-canale - Creazione di report/analisi - Cronologia clienti - Dashboard - Elaborazione del linguaggio naturale - Gestione dei feedback - Gestione dei sondaggi - Gestione dei ticket di assistenza - Gestione dell'esperienza del cliente - Gestione della knowledge base - Gestione della posta elettronica - Gestione delle comunicazioni - Gestione di feedback negativi - IA/Machine learning - Integrazione di social media - Live Chat - Modulo offline - Portale self-service - Quadro della attività - Raccolta dati multi-canale - Report personalizzabili - Segmentazione della clientela - Sistema plurilingue - Sondaggi e feedback - Storico delle trascrizioni/chat - Strumenti collaborativi - Sviluppo senza codice - Targeting geografico - Third-Party Integrations - Tracciamento delle interazioni - Trasferimento/Instradamento ## Integrazioni (9 in totale) - Instagram - Meta for Business - NetSuite - Salesforce Sales Cloud - SugarCRM - Twilio - Twitter/X - WhatsApp - Zendesk Suite ## Opzioni di supporto - Email/Help desk - FAQ/Forum - Knowledge Base - Assistenza telefonica - Assistenza diretta 24 ore su 24 - Chat ## Categoria - [Software per assistenti conversazionali](https://www.capterra.it/directory/31596/conversational-ai-platform/software) ## Categorie correlate - [Software per assistenti conversazionali](https://www.capterra.it/directory/31596/conversational-ai-platform/software) - [Software per la Customer Experience](https://www.capterra.it/directory/30671/customer-experience/software) - [Software CRM per la gestione dell'engagement del cliente](https://www.capterra.it/directory/30906/customer-engagement/software) - [Software CRM](https://www.capterra.it/directory/2/customer-relationship-management/software) - [Software per chat](https://www.capterra.it/directory/30797/live-chat/software) ## Alternative 1. [LiveAgent](https://www.capterra.it/software/102188/liveagent) — 4.7/5 (1753 reviews) 2. [Zendesk Suite](https://www.capterra.it/software/164283/zendesk) — 4.4/5 (4072 reviews) 3. [Slack](https://www.capterra.it/software/135003/slack) — 4.7/5 (24046 reviews) 4. [LiveChat](https://www.capterra.it/software/62194/livechat) — 4.6/5 (1715 reviews) 5. [Tidio](https://www.capterra.it/software/144040/tidio-chat) — 4.7/5 (590 reviews) ## Recensioni ### "My experience with Liveengage has been perfect." — 5.0/5 > **Temitope** | *9 agosto 2018* | Design | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: Liveengage is very intuitive and thus very easy to use. All of my helpdesk colleagues have no complaints making use of this helpdesk solution ,same for new agent recruits whom we recently introduced to use this. I am able to monitor the number of web visitors on our website in real time ,and know their geographical location(this has helped the marketing department).I am able to know what part of the website a website visitor I am chatting with is at ,thus making it easy to better address their challenge. Liveengage is also very mobile friendly ,and this has made it easy for web visitors accessing our website to have a good experience chatting with our helpdesk team. > > **Inconvenienti**: Liveengage has been our trustworthy helpdesk solution for the last two year period. There is absolutely no complaint from my end. > > Liveengage has provided us with an effective medium to communicate with our clients. Thus we have greatly cut down on financial resource we spend maintaining telephone support, since most of our clients are very much comfortable contacting us via Liveenagege on our website. ----- ### "LivePerson - Living up Person's expectations" — 5.0/5 > **Leo** | *13 agosto 2024* | Telecomunicazioni | Tasso di raccomandazione: 2.0/10 > > **Vantaggi**: Very clean interface, meaning is user friendly. We got used to it easily. > > **Inconvenienti**: Sometimes the app refreshes all of a sudden, meaning you lost the conversation with customers. > > Overall it is a great communication tool, it helps us a lot giving supports to our customers. We can see a lot of information that help us in that journey - and the fact that is not a hard program to use makes everything 100% better. As I said, it is not perfect and it needs some improvements, but it is simply awesome. ----- ### "Gets the job done, Room for improvement" — 3.0/5 > **Grace** | *20 agosto 2025* | Forniture e materiali | Tasso di raccomandazione: 6.0/10 > > **Vantaggi**: I like that live person is easy to communicate with clients. I also like that it works well with sales force to allow my conversations to automatically be stored. (although this feature only works 50% of the time, I have to manually save my conversations the other times) > > **Inconvenienti**: I really don't like that Live person requires me to change password at seemingly randomly times. I almost always have to get my IT team involved because i get caught in a loop of "you must change your password, you entered an invalid password" you can not use a password which has previously been used" > > Overall, Live person gets the job done, but there is lots of room for improvement. I am grateful for the opportunities live person offers, but I wish they were easier to complete. ----- ### "A better way to connect with web visitors." — 4.0/5 > **Basiirat** | *25 agosto 2018* | Intrattenimento | Tasso di raccomandazione: 9.0/10 > > **Vantaggi**: LiveEngage is very user friendly and this is the first quality I look out for in any software solution. It enables customization including HTML integration which makes it easy for organizations to personalize the kind of content which comes along with having LiveEngage on their website. I like the real time monitoring feature which so makes it easy to know where every web visitor is at,on every given time.The customer support agents on LiveEngage is just an extra reason why I love this program , they are polite ,willing to help and are available at all times. > > **Inconvenienti**: It takes a while and some in-house training for new users to effectively maximize the benefits of LiveEngage. However ,this tedious learning curve has an huge return on investment for every organization using LiveEngage. > > LiveEngage serves as a connection between my organization and our customers. To my organization ,LiveEngage has gone beyond just being an help-desk solution , it has enabled us segment web visitors based on activities such as the part of our website they visit,how long they spend on a particular web page ,their past interaction with the help-desk team etc ----- ### "Great software but could use some upgrades" — 4.0/5 > **Utente Verificato** | *19 marzo 2019* | Software informatici | Tasso di raccomandazione: 7.0/10 > > **Vantaggi**: The ability to pull reports is great. You can set custom dates and filter by specific departments if this software is being used by multiple departments. This helps easily track metrics such as average interaction times, wait times, and any abandoned interactions. This software also makes addressing customer concerns quick and easy in real time. Customer account details display when the interaction is taken. > > **Inconvenienti**: The cons I saw with this software is the inability to prioritize chats or allow chats to be taken based on 'cherry-picking'. When you have paid support modals, the ability to be able to pull those interactions right away would be beneficial. You can only take interactions in the order that they are received in the queue. Support issues take a while to resolve. ----- Pagina: 1/3\ Avanti: [Pagina successiva](https://www.capterra.it/software/133021/conversational-cloud?page=2) ## Link - [Visualizza su Capterra](https://www.capterra.it/software/133021/conversational-cloud) ## Questa pagina è disponibile nelle seguenti lingue | Lingua | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Dati strutturati