Cin7 Omni

Great Cloud based Software - Easy to use and lots of features

Commenti: We were a loyal system based inventory software user for almost 3 years (Inflow), everything with our previous software (Inflow) was good. As we have grown, we wanted multiple users and we looked at other options and decided we have to upgrade to a cloud based software. I personally did not want to go on the path of server, VPN etc.. We were very nearly about to sign in for another cloud based system and at the last minute we realised that it is not a special software for fashion industry.. We wanted a software that can cope with Size, Colour, Fabric, Style and Fit variations.. Thank God the other software people actually recommended Cin7 which is a Fashion Industry special software. We are so glad we made the move.. It makes our business day to day operation a breeze and our sales agents in multiple locations (Some offshore as well) entering orders directly into the system.. This cut down or data entry time dramatically.. also we are now able to see or "Out of stock items" by size.. Also the Web portal B2B is a God Send... Our customers love this feature.. I also have to say that the customer service experience I had is double 2 x 5 STAR... On Boarder Jeff made the whole operation so smooth that I never felt I was all alone in this journey... This is genuinely a good product backed by good people.. I recommend this to any business who are looking to upgrade from system based software to cloud based programme.. Thank you guys.. we are still a long way to go with implementing this software in our business, but I am confident that we will get through this..

Aspetti positivi:

Software specially designed for Fashion Industry.. Multiple Size, Style, Fit, Fabric etc.. No problem... Many advanced features like B2B webportal, Xero Integration, Email Integration etc at no extra cost. On-Board support is worth $$$$ of dollars.. They do this so well.. Thank you Jeff... Pivot table reports - We were used to excel reports.. But this Pivot table stuff is out of this world..

Aspetti negativi:

At times Crashes during log-ins.. I assume a bug... It is understandable considering cloud based system.. Not a major, but it will be great if they can rectify this soon. Automatic email reports.. for example a weekly email to our customers on stock or sales report etc would be a great feature. Simplified data entry short cuts (like Control + D - for entering same data for all lines) would be a great feature to add. Rather than Xero or QuickBooks, a simplified inbuilt payment system in Cin7 will be beneficial for small businesses who don't want to use accounting packages. Single user low cost (under $ 100 per month) version would benefit some small operators..

Extremely powerful inventory and order processing and logistic package

Commenti: While challenging to learn and deploy, it's unique feature set and capabilities mean they don't have any one direct competitor and you'd have to piece together multiple platform and cloud services to get the same level of features and functionality.

Aspetti positivi:

Cin7 has allowed us to integrate and resolve most of our order processing, logistics, inventory and accounting functions into one platform. The API integration into Xero is critical for our business. The reporting capabilities are very powerful and can be used to resolve a number of sales, inventory and regulatory reporting requirements. There really isn't any product on the market that rolls all these features into one package.

Aspetti negativi:

The price is very expensive and the learning curve is quite steep. The CRM functions are pretty light and need fleshing out. Of most concern were the surprisingly large number of bugs and errors in the reports. Support has been responsive and fixed most issues we have discovered in a timely fashion, but it has been surprising how many bugs we have identified and had to report. This left us feeling like we were paying to be a beta tester. As time goes on and the product matures, this should become less of an issue and I don't consider it a deal breaker, but Cin7 could really improve in this area.

[SENSITIVE CONTENT] Is Awesome!

Commenti: Inventory Management, Online and Retail System Management, Accounting Integration, Manufacturing and Production Management. I don't know if anyone has yet but we plan to test out and potentially use every feature that Cin7 has.

Aspetti positivi:

It is the one-stop shopping of e-commerce and inventory management, every feature we were looking for we found with Cin7. All of the agents we dealt with were great and [SENSITIVE CONTENT] has made the process very simple for us and he has a great personality.

Aspetti negativi:

There is a learning curve that makes sense due to how many features there are however Cin7 has an efficient and thorough onboarding process.

Cin7 in a 3PL envionment

Commenti: I think it is a feature rich tool but it is stuff in the past as have not seen anything new in Cin7 . Annoying how frequently and aggressively they increase their price, particular when they are not delivering anything new for it. Their support has really suffered, so a great tool as long as everything is working and youdon't need help.

Aspetti positivi:

Software is good and reasonably safe and stable and has good features once and boarded in familiarised it is reasonably easy to use

Aspetti negativi:

Cin7 has evolved very little since i started using it 4 years ago, The products has less errors and downtime but the support has got worse

Post Implementation Review

Aspetti positivi:

We desperately needed an inventory system and we are still working on learning to use it and its features. The onboarding experience was very good as they walked us through the process and helped troubleshoot based on our needs for the system.

Aspetti negativi:

There are limitations with images and other items that we were hoping it would have however, [SENSITIVE CONTENT] our implementation specialists helped us in customizing certain templates to help get us what we needed.