--- description: Scopri le funzionalità di GetFeedback, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: GetFeedback - Prezzi, recensioni, informazioni - Capterra Italia 2026 --- Breadcrumb: [Home](/) > [Strumenti per survey](/directory/30092/survey/software) > [GetFeedback](/software/133180/getfeedback) # GetFeedback Canonical: https://www.capterra.it/software/133180/getfeedback Pagina: 1/3\ Avanti: [Pagina successiva](https://www.capterra.it/software/133180/getfeedback?page=2) > GetFeedback è un'apprezzata soluzione per feedback per Salesforce. Collega senza problemi tutti i tuoi sondaggi CX per ottenere informazioni utili. > > Conclusione: valutazione di **4.6/5** stelle assegnate da 53 utenti. Miglior punteggio per il parametro **Lo consiglieresti?**. ----- ## Panoramica ### Chi utilizza GetFeedback? I marchi globali si affidano a GetFeedback e Salesforce per approfondimenti in tempo reale sui propri clienti. ## Statistiche e valutazioni | Parametro | Valutazione | Dettaglio | | **Nel complesso** | **4.6/5** | 53 Recensioni | | Facilità d'uso | 4.7/5 | Sulla base delle recensioni complessive | | Assistenza clienti | 4.5/5 | Sulla base delle recensioni complessive | | Rapporto qualità-prezzo | 4.1/5 | Sulla base delle recensioni complessive | | Funzionalità | 4.5/5 | Sulla base delle recensioni complessive | | Percentuale di raccomandazione | 80% | (8/10 Lo consiglieresti?) | ## Informazioni sul fornitore - **Azienda**: Momentive - **Area geografica**: San Mateo, USA - **Anno di fondazione**: 2009 ## Contesto commerciale - **Prezzo di partenza**: 50,00 USD - **Modello tariffario**: (Versione gratuita disponibile) (Versione di prova gratuita (free trial)) - **Pubblico target**: Lavoratore autonomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementazione e piattaforme**: Cloud, SaaS, Web - **Lingue supportate**: ceco, cinese, cinese tradizionale, coreano, danese, ebraico, finlandese, francese, giapponese, indonesiano, inglese, irlandese, italiano, norvegese, olandese, polacco, portoghese, russo, spagnolo, svedese, tedesco, thailandese, turco, ucraino, ungherese - **Paesi disponibili**: Australia, Belgio, Canada, Cina, Danimarca, Finlandia, Francia, Germania, Giappone, Irlanda, Norvegia, Paesi Bassi, Regno Unito, Stati Uniti, Svezia ## Funzionalità - API - Analisi dati - Analisi delle sensazioni - Analisi delle tendenze - Analisi di testo - Analisi visiva - Automazione dei processi e dei flussi di lavoro - Avvisi/Notifiche - CRM - Comunicazione multi-canale - Creazione di report/analisi - Dashboard - Distribuzione multi-canale - Domande discriminanti - Domande personalizzabili - Email Marketing - Generatore di sondaggi - Gestione dei feedback - Gestione dei modelli - Gestione dei sondaggi - Gestione dell'esperienza del cliente - Gestione della campagna - Gestione della posta elettronica - Gestione di feedback negativi - Importazione/Esportazione di dati - Libreria di domande - Logica di esclusione - Messaggistica via SMS - Modelli personalizzabili - Moduli personalizzabili - Monitoraggio del coinvolgimento - Monitoraggio delle attività - Monitoraggio lamentele - Parametri prestazionali - Personalizzazione di URL - Profili dei clienti - Quadro della attività - Raccolta dati multi-canale - Raccolta di risposte offline - Rendicontazione e analisi statistiche - Segmentazione della clientela - Sondaggi e feedback - Sondaggi sul coinvolgimento dei dipendenti - Sondaggio tramite cellulare - Struttura sondaggio CES - Struttura sondaggio CSAT - Struttura sondaggio NPS - Third-Party Integrations - Trascinamento della selezione (Drag & Drop) - Visualizzazione di dati ## Integrazioni (14 in totale) - Acoustic Marketing Cloud - Adobe Analytics - Chattermill - Contentsquare - Google Analytics 360 - Jira - Medallia Digital Experience Analytics - Salesforce Platform - Salesforce Sales Cloud - Salesforce.org Nonprofit Cloud - Slack - Tealium Customer Data Hub - Zapier - Zendesk Suite ## Opzioni di supporto - Email/Help desk - FAQ/Forum - Knowledge Base - Assistenza telefonica - Chat ## Categoria - [Strumenti per survey](https://www.capterra.it/directory/30092/survey/software) ## Categorie correlate - [Strumenti per survey](https://www.capterra.it/directory/30092/survey/software) - [Software per la Customer Experience](https://www.capterra.it/directory/30671/customer-experience/software) - [Software di customer satisfaction](https://www.capterra.it/directory/30541/customer-satisfaction/software) - [Software per sondaggi SMS](https://www.capterra.it/directory/32937/sms-survey/software) - [Piattaforme di esperienza digitale (DXP)](https://www.capterra.it/directory/32817/digital-experience-platforms-%28dxp%29/software) ## Alternative 1. [Typeform](https://www.capterra.it/software/137289/typeform) — 4.7/5 (945 reviews) 2. [Survicate](https://www.capterra.it/software/132914/survicate) — 4.6/5 (99 reviews) 3. [SurveyMonkey](https://www.capterra.it/software/32728/surveymonkey) — 4.6/5 (10430 reviews) 4. [Delighted](https://www.capterra.it/software/157973/delighted) — 4.8/5 (57 reviews) 5. [XM for Customer Experience](https://www.capterra.it/software/152924/customer-frontlines) — 4.6/5 (255 reviews) ## Recensioni ### "GetFeedback is the premier tool for Salesforce friendly NPS and customer satisfaction monitoring" — 5.0/5 > **Chandler** | *9 luglio 2019* | Risorse umane | Tasso di raccomandazione: 9.0/10 > > **Vantaggi**: GetFeedback has a robust design interface that makes it incredibly easy to design stunning, simple feedback surveys. Best of all, it integrates seamlessly with Salesforce and can be automated with corresponding triggers. GetFeedback offers multiple types of surveys to gather feedback, not just a basic 1 through 10 scale. > > **Inconvenienti**: It doesn't fully integrate with some of the other applications we use, but these are fairly specific tools and some do not even have open APIs. > > We have only used the free trial, but we will be continuing on to purchase the product so that we can monitor future customers during the sales process and understand areas that need improvement. ----- ### "Good, yet overrated and overpriced." — 4.0/5 > **Yurii** | *8 maggio 2024* | Software informatici | Tasso di raccomandazione: 5.0/10 > > **Vantaggi**: It is a quite good service of a high quality. Get Feedback is very reliable and provides an array of features for people dealing with the customer experience. The design of the surveys are modern and slick, there are plenty of questions types, branching logic is great, triggers work just fine and of course all these can be pushed to the CRM. > > **Inconvenienti**: The costs are way too high. Reporting and visualization capabilities are very limited. Another problem is the integration is not that reliable and prone to mistakes. The native integration with the CRM provides data in very unusable way and any sort of aggregation and data wrangling ends up being quite difficult. > > Everything what is related to the surveys, set up and data collection is great. It is very solid and reliable tool. I believe it is one of the best on the market. However, when it comes to analyzing data it is a nightmare for two reasons. The platform doesn't provide a possibility to do some in-depth analyze and at the same time is very hard to export data in any other way than csv format. ----- ### "Sleek Surveys and Swift Setup, But Overpriced Overall" — 3.0/5 > **Bonnie** | *22 febbraio 2025* | Gestione di organizzazioni non profit | Tasso di raccomandazione: 6.0/10 > > **Vantaggi**: GetFeedback did help us get started with our surveys and being able to map those back in Salesforce. The frontend UI for users was great. > > **Inconvenienti**: The price. It was incredibly overpriced for what it was as a tool. At the end of the day, it was just a pretty form that we could map to from Pardot and integrate with Salesforce. > > On the whole, we had a good experience. We were able to get everything setup pretty quickly and match our brand. The Pardot integration was a little iffy, but we were able to navigate it. This did help us setup our NPS and first CSAT. ----- ### "It functions well to gather continuing feedback." — 4.0/5 > **Rezaul** | *26 ottobre 2022* | Ricerca | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: To gather user input, Usabilla may be added to website. The survey options for active and passive feedback are both used. The application is user-friendly and provides excellent reporting features. All levels of the business may easily access the analytics because they are displayed in a clear and appealing way. No of the user's degree of understanding, it is well designed and understandable.Moment of truth surveys provided us with information about the issues that users were having with our portal. > > **Inconvenienti**: It does not permit video responses or screen recordings of the user, unlike some of its rivals.It is mainly restricted to desktop browsers and apps rather than mobile web.Targeting certain javascript event triggers requires some engineering assistance. > > We can use Usabilla to manage an intercept survey on our website. We are now able to ask the user straightforward questions in context. The survey's in-context component is crucial since Usabilla gives us the option to choose a target sample, location, or event trigger for the survey, such as when a user discovers a new feature on a page. ----- ### "Great product, large price tag" — 5.0/5 > **Kierstin** | *13 ottobre 2022* | Servizi alla persona e alla famiglia | Tasso di raccomandazione: 6.0/10 > > **Vantaggi**: This survey tool was so easy to use and created beautiful, highly functional, versatile feedback forms. I loved sending these out to our event and program participants to gather feedback and receive meaningful data. My database coordinator loved that it was a native Salesforce app. > > **Inconvenienti**: The customer support was not great. The ability to send a link to the survey through my own work email/campaign blast was an additional cost, so I had to manually add all recipients and send the survey through the platform itself, which was time consuming and created an additional communications task for me. We stopped using GetFeedback after they dramatically increased their pricing. It was not a justifiable cost for our organization when there are so many affordable survey options. > > This boosted our credibility as an organization to send professional looking forms. It ended up not being worth the cost after the price structure adjustment. ----- Pagina: 1/3\ Avanti: [Pagina successiva](https://www.capterra.it/software/133180/getfeedback?page=2) ## Link - [Visualizza su Capterra](https://www.capterra.it/software/133180/getfeedback) ## Questa pagina è disponibile nelle seguenti lingue | Lingua | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Dati strutturati