Kindful

Lifesaving Software for Non-Profits

Commenti: This software has changed our organization. Our board and staff have reduced the hours needed to track this information. We now have a spot for donors to track their own giving, update their information, and so much more. Last year was our biggest fundraising year to date, and I think it was largely because of the Kindful software and its ability to help bridge the gaps.

Aspetti positivi:

Our organization went from five (5) different Excel document sheets - just for one year and three dozen from the past ten years to having everything in one place. We have since gone back and added in all of the past data. It feels like we moved to a whole new level. Our donors love it, the staff love it, and the board really appreciates the real-time data.

Aspetti negativi:

It is hard to find software that does everything - but Kindful gets pretty close. The event area is pretty basic, with only a few options to customize, but I suspect that will continue to be enhanced in the same way they have enhanced other areas of the software. If you need a basic ticket for an event, then this will do the trick.

Using Kindful for over 6 years and I love it!

Aspetti positivi:

Kindful has provided easy integration with all our processes and procedures. I enjoy the ease-of-use for the reporting and overall daily use. Though, over the last 25 years, I have used some more 'powerful' products, they were clunky, difficult to navigate, and nearly impossible to use without a week-long training. Kindful provides all the services I need with an interface that takes minutes to learn and begin using.

Aspetti negativi:

There is very few aspects that I dislike about Kindful. If I were to nit-pick, there are some fields that are not searchable or able to be queried. Also, though you can 'household' accounts, the year-end giving statements are not able to be combined to a household tax statement. Neither of these are deal breakers, and I have found work-arounds as necessary.

A clumsy, confusing attempt at a Donor CRM system

Aspetti positivi:

It is better than the system we were using before, which was not a CRM platform. We have the capability to add notes and upload documents to a constituent's record. That's about it.

Aspetti negativi:

Our problems with Kindful began with the data upload. Some of our batches were uploaded twice and the support team at Kindful could do nothing to rectify it. Once your data is into the system, it's a complete mess to view. It's organized in abstract boxes across the screen and difficult to filter for the info you need. We were excited that the platform integrated with MailChimp- but this has proven to be an awful integration. Kindful makes note of every time someone clicks on the email, so some records show as many as 20-30 actions for one sent email (apparently when users delete their emails in batches, this heightens the problem). Creating reports in Kindful is essentially impossible. Selecting your filters for output and view fields is difficult (a selection of check boxes organized alphabetically, not categorically). And once you finally create the awful report- you can save it, but can't go back and make any changes to the criteria you've set. So basically, start over. Then you might want to acknowledge your donors- good luck, because the merge fields are basic and dysfunctional, and the letters are ONLY generated as a PDF- so you can't edit them. Even the best of CRM systems doesn't get this perfect, and needs to offer editing capability. I also only learned the hard way that if you upload a gift manually, the system is going to automatically send an acknowledgement to that recipient unless you tell it otherwise. Overall- pay more for a slightly better system. Kindful is one of the cheapest on the market, and I can 100% see why.

Through kindful, we have raised funds to cover treatment & reintegration costs of over 100 patient

Commenti: We were struggling to provide essential and proper care to poorer clients who could not cover the costs of their treatment, often resulting in premature discharge of clients needing additional care. Once we established our foundation to help raise funds for such cases, Kindful has been really great in helping us source donations, particularly from international benefactors. We are now able to reach a lot more of clients needing financial support than ever before.

Aspetti positivi:

Unlike most fundraising platforms, Kindful provides very clear and concise pricing plans that do not conceal any hidden fees or fine-print clauses that trick clients out of funds raised. This is a very transparent process that allows us to be confident in the financial reporting of each campaign to our partners and donors without any impact on the trust they have in us. Also, Kindful makes the process of donation extremely easy by making contributions possible through multiple quick processing channels.

Aspetti negativi:

Compared to other alternatives we tried, I find that their training resources are a little too narrow in focus. They could be broadened further to cover all other related elements of nonprofit management and financing.

a very personal touch to fundraising and donor management

Commenti: Kindful has helped us manage our fundraising campaigns significantly better. The best part of working with Kindful is that it takes very little getting used to, and training new team members on how to integrate it optimally into their daily routines is not very complex.

Aspetti positivi:

Kindful's payment processing tool works exceptionally well and provides all the security assurances that often have donors concerned about making payments online. Another favorite feature of mine is that multiple admins are allowed per campaign, making collaboration much more effective. Also being able to generate reports on each donor's lifetime of activity always adds a personal touch to our monthly and annual emails.

Aspetti negativi:

Direct integration with major platforms and associated services is quite limited and can mostly only be achieved with third party facilitation. With confidentiality and trust being a very critical element in our relationships, the fewer the number of outlets with data on our operations, the better it would feel.