--- description: Scopri le funzionalità di Hardware Asset Management, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Hardware Asset Management - Prezzi, recensioni, informazioni - Capterra Italia 2026 --- Breadcrumb: [Home](/) > [Software per la gestione degli asset IT](/directory/30077/it-asset-management/software) > [Hardware Asset Management](/software/133399/asset-management-servicenow) # Hardware Asset Management Canonical: https://www.capterra.it/software/133399/asset-management-servicenow Pagina: 1/3\ Avanti: [Pagina successiva](https://www.capterra.it/software/133399/asset-management-servicenow?page=2) > Tiene traccia dei dettagli finanziari, contrattuali e relativi allo stock di hardware, software, infrastruttura virtuale, nonché delle risorse non IT durante tutto il loro ciclo di vita. > > Conclusione: valutazione di **4.3/5** stelle assegnate da 32 utenti. Miglior punteggio per il parametro **Lo consiglieresti?**. ----- ## Panoramica ### Chi utilizza Hardware Asset Management? ServiceNow Asset Management è adatto alle aziende che devono tenere traccia dei propri cicli di vita delle risorse IT con flussi di lavoro. ## Statistiche e valutazioni | Parametro | Valutazione | Dettaglio | | **Nel complesso** | **4.3/5** | 32 Recensioni | | Facilità d'uso | 3.8/5 | Sulla base delle recensioni complessive | | Assistenza clienti | 4.2/5 | Sulla base delle recensioni complessive | | Rapporto qualità-prezzo | 4.3/5 | Sulla base delle recensioni complessive | | Funzionalità | 4.4/5 | Sulla base delle recensioni complessive | | Percentuale di raccomandazione | 80% | (8/10 Lo consiglieresti?) | ## Informazioni sul fornitore - **Azienda**: ServiceNow - **Area geografica**: Santa Clara, USA - **Anno di fondazione**: 2012 ## Contesto commerciale - **Pubblico target**: 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementazione e piattaforme**: Cloud, SaaS, Web - **Lingue supportate**: inglese - **Paesi disponibili**: Afghanistan, Albania, Algeria, Andorra, Angola, Arabia Saudita, Argentina, Armenia, Australia, Austria, Azerbaigian, Bahrein, Bangladesh, Belgio, Benin, Bhutan, Bielorussia, Bolivia, Bosnia ed Erzegovina, Botswana e altri 173 ## Funzionalità - Gestione degli audit - Gestione dell'inventario - Monitoraggio dei cespiti - Monitoraggio della conformità ## Opzioni di supporto - Email/Help desk - FAQ/Forum - Knowledge Base - Assistenza telefonica - Assistenza diretta 24 ore su 24 - Chat ## Categoria - [Software per la gestione degli asset IT](https://www.capterra.it/directory/30077/it-asset-management/software) ## Categorie correlate - [Software per la gestione degli asset IT](https://www.capterra.it/directory/30077/it-asset-management/software) - [Software per la gestione patrimoniale](https://www.capterra.it/directory/10026/fixed-asset-management/software) ## Alternative 1. [Wasp Asset](https://www.capterra.it/software/80853/assetcloud) — 4.5/5 (376 reviews) 2. [ACMP Suite](https://www.capterra.it/software/175522/acmp-inventory) — 4.5/5 (173 reviews) 3. [BlueTally](https://www.capterra.it/software/1022846/bluetally) — 4.6/5 (80 reviews) 4. [IT Glue](https://www.capterra.it/software/170401/itglue) — 4.6/5 (338 reviews) 5. [PDQ Deploy & Inventory](https://www.capterra.it/software/174535/pdq-deploy) — 4.8/5 (341 reviews) ## Recensioni ### "Very Useful But Be Cautious" — 3.0/5 > **Ryan** | *8 marzo 2019* | Istituzioni religiose | Tasso di raccomandazione: 7.0/10 > > **Vantaggi**: ServiceNow Asset Management is very powerful and highly customizable and is well suited to handle complex configuration management and business configuration scenarios and with a decent developer can be integrated into pretty much any other system. It's useful for streamlining business processes such as bridging the notification and response gap between support centers, business managers and technical professionals (application administrators, system administrators, engineers etc.). It also has great reporting and dashboarding support in and out of the user interface and can even be leveraged to drive internal and external compliance programs. > > **Inconvenienti**: ServiceNow doesn't seem to scale really well from a performance standpoint and the user interface is quite clunky when it comes to load notification. It's not uncommon to click on a link and think that nothing is happening because there are no visual indicators that it's loading. It's only after the request has been running for 15-20 seconds that a toaster pops down indicating that the transaction hasn't completed. All of our users complain about this. Generally speaking, it can be very slow at times. It doesn't take a whole lot before the navigation pane becomes VERY convoluted, making it overwhelming to look at. Filtering down options while typing and using the favorites feature helps alleviate this struggle but overall , the navigation is essentially nothing but a giant list of links. Navigation between screens, grids and custom dashboards can get very disconnected. Especially if you have a grid open in one browser tab and open multiple records in other tabs. The browser session gets REALLY messed up when you do things like that and most of the time you end up having to close all but one tab and go back to the beginning. This may be more of a caution than a con but it's wise to limit the scope of what you want to accomplish with Service Now because this solution can easily grow into something that you couldn't get away from. Break up your business solutions to stay agile. > > Overall we've had a positive experience with ServiceNow in our organization. Obviously I've outlined a fair number of cons but most software that's designed to service an enterprise has challenges. It's a powerful solution and should be used deliberately and with some level of caution lest you over commit. ----- ### "ServiceNow: a Realtime Service Management tool" — 4.0/5 > **Athena Ordona** | *27 febbraio 2019* | Vendita al dettaglio | Tasso di raccomandazione: 8.0/10 > > **Vantaggi**: Asking for a service request or an incident for a tool at work is made hassle-free with ServiceNow. As soon as you hit send, a copy of the service request or incident report will be sent to your email within seconds which also means that it queues up your request practically in real-time. The interface is very user-friendly and it has description of the info it needs to be able to fulfil a service request or report an incident, so no prior training is needed to be able to utilize the tool. > > **Inconvenienti**: Though the interface is user-friendly, the report that gets generated is less user-friendly. It's archaic and not as appealing to the eyes because of the placement of items (super close together and with no line breaks) which makes it hard to read the summary/report. This is mostly apparent in the comments section of the intake requests where the space is very little, making the words very difficult to understand. > > ServiceNow makes case management very efficient and organized. For users reporting incidents, the tool allows one to not only see the actual incident report, but also see its actual progress as it goes through the different stages of incident resolution. For teams submitting access requests through the app, it also makes submission quick and standardized. It also generates emails that would give a summary of the issue, making it easier for both the user and the management to keep track of all the issues/incidents reported as well as access requests made for record-keeping. ----- ### "I've been using ServiceNow daily for almost 5 years and it is indispensable in my organization." — 5.0/5 > **George** | *10 luglio 2018* | Prodotti alimentari e bevande | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: I love that I am able to track the entire lifecycle of my IT assets in ServiceNow and keep track of the users that they are assigned to. It all ties back into our User database that is from our Active Directory structure. I am able to, at a glance, see all of the IT assets in our company (more than 15,000) and see where they are and to whom they are assigned. The search and filtering functions are also very powerful, and have improved with each iteration of the software. > > **Inconvenienti**: If I could name one thing I like the least about ServiceNow's asset management module, it would be the ease with which an asset can be overwritten accidentally. If a novice is using it, they can overwrite an asset, if they have a "write" role in the system. It is important to have proper training for anyone that will be able to create and edit assets. > > I am able to run a large company's (15,000+ employees) entire hardware asset management program using ServiceNow asset management. ----- ### "Great product better than share point" — 5.0/5 > **Utente Verificato** | *12 febbraio 2019* | Servizi finanziari | Tasso di raccomandazione: 8.0/10 > > **Vantaggi**: this product is great for managing project work flow and so much better than share point. It is easy to use, user friendly interface, you can keep track of the project based on date, time and all attachments are easy to see, you can also easily to see comment and reply back on the same platform. effective, efficient. > > **Inconvenienti**: I wish I can look at the attachment based on date modified descending so I can see the latest file rather than go through and clicking each attachment one by one. > > Our company happy to use ServiceNow and gladly moving forward from share point. It is effective, efficient, easy to use, user friendly, and performs well, hardly any bug we experience. overall, the best\! ----- ### "Very useful tool" — 5.0/5 > **Adam** | *16 agosto 2019* | Prodotti alimentari e bevande | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: Easy to use, Does a great job on tracking our assets in our environment, SNow admins are able to customize the UI for better use in our environment. The ability to draw reports based on customized information that is requested from us. > > **Inconvenienti**: Software performs as expected, no complaints > > This tool works very well in our environment, especially for prepping for Asset Audit in our company. Tool works flawlessly and as expected. ----- Pagina: 1/3\ Avanti: [Pagina successiva](https://www.capterra.it/software/133399/asset-management-servicenow?page=2) ## Link - [Visualizza su Capterra](https://www.capterra.it/software/133399/asset-management-servicenow) ## Questa pagina è disponibile nelle seguenti lingue | Lingua | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Dati strutturati