--- description: Scopri le funzionalità di Customer Thermometer, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Customer Thermometer - Prezzi, recensioni, informazioni - Capterra Italia 2026 --- Breadcrumb: [Home](/) > [Software di customer satisfaction](/directory/30541/customer-satisfaction/software) > [Customer Thermometer](/software/133435/customer-thermometer) # Customer Thermometer Canonical: https://www.capterra.it/software/133435/customer-thermometer Pagina: 1/2\ Avanti: [Pagina successiva](https://www.capterra.it/software/133435/customer-thermometer?page=2) > Strumento di feedback con un clic che consente ai tuoi clienti di valutare e fornire feedback istantanei. Genera i tuoi pulsanti e incorporali ovunque. > > Conclusione: valutazione di **4.9/5** stelle assegnate da 18 utenti. Miglior punteggio per il parametro **Lo consiglieresti?**. ----- ## Panoramica ### Chi utilizza Customer Thermometer? Imprese B2B e B2C che cercano feedback in tempo reale dai clienti. ## Statistiche e valutazioni | Parametro | Valutazione | Dettaglio | | **Nel complesso** | **4.9/5** | 18 Recensioni | | Facilità d'uso | 4.8/5 | Sulla base delle recensioni complessive | | Assistenza clienti | 4.9/5 | Sulla base delle recensioni complessive | | Rapporto qualità-prezzo | 5.0/5 | Sulla base delle recensioni complessive | | Funzionalità | 4.8/5 | Sulla base delle recensioni complessive | | Percentuale di raccomandazione | 90% | (9/10 Lo consiglieresti?) | ## Informazioni sul fornitore - **Azienda**: Customer Thermometer - **Anno di fondazione**: 2010 ## Contesto commerciale - **Prezzo di partenza**: 9,00 USD - **Modello tariffario**: (Versione gratuita disponibile) (Versione di prova gratuita (free trial)) - **Pubblico target**: Lavoratore autonomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementazione e piattaforme**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Chromebook (desktop), Android (mobile), iPhone (mobile), iPad (mobile) - **Lingue supportate**: arabo, ceco, cinese, cinese tradizionale, coreano, danese, ebraico, finlandese, francese, giapponese, indonesiano, inglese, irlandese, italiano, norvegese, olandese, polacco, portoghese, russo, spagnolo, svedese, tedesco, thailandese, turco, ucraino, ungherese - **Paesi disponibili**: Argentina, Australia, Brasile, Canada, Cina, Francia, Germania, Giappone, India, Messico, Nuova Zelanda, Paesi Bassi, Regno Unito, Stati Uniti, Sudafrica ## Funzionalità - Analisi delle sensazioni - Analisi delle tendenze - Analisi visiva - Avvisi/Notifiche - Benchmarking - Creazione di report/analisi - Dashboard - Domande personalizzabili - Email Marketing - Feedback anonimi - Gestione dei feedback - Gestione dei sondaggi - Gestione dell'esperienza del cliente - Gestione della posta elettronica - Gestione delle risposte - Gestione di feedback negativi - Importazione/Esportazione di dati - Libreria di domande - Logica di esclusione - Modelli personalizzabili - Monitoraggio del coinvolgimento - Monitoraggio lamentele - Notifica di revisione - Quadro della attività - Raccolta di risposte offline - Richiesta di revisione - Sistema plurilingue - Sondaggi e feedback - Sondaggi sul coinvolgimento dei dipendenti - Sondaggio tramite cellulare - Struttura sondaggio CES - Struttura sondaggio CSAT - Struttura sondaggio NPS - Third-Party Integrations - Visualizzazione di dati ## Integrazioni (83 in totale) - AWeber - Accelo - ActiveCampaign - Administrate Training Management - Asana - Atera - Autotask PSA - Braze - BrightGauge - Campaign Monitor by Marigold - ConnectWise Automate - Constant Leads - Dotdigital - Drift - EMMA ... e altre 68 integrazioni ## Opzioni di supporto - Email/Help desk - FAQ/Forum - Knowledge Base - Assistenza telefonica - Assistenza diretta 24 ore su 24 - Chat ## Categoria - [Software di customer satisfaction](https://www.capterra.it/directory/30541/customer-satisfaction/software) ## Categorie correlate - [Software di customer satisfaction](https://www.capterra.it/directory/30541/customer-satisfaction/software) - [Piattaforme per recensioni](https://www.capterra.it/directory/31024/review-management/software) - [Software per la Customer Experience](https://www.capterra.it/directory/30671/customer-experience/software) - [Software per employee engagement](https://www.capterra.it/directory/30817/employee-engagement/software) - [Software CRM per la gestione dell'engagement del cliente](https://www.capterra.it/directory/30906/customer-engagement/software) ## Alternative 1. [Connecteam](https://www.capterra.it/software/153140/connecteam) — 4.6/5 (5058 reviews) 2. [Slack](https://www.capterra.it/software/135003/slack) — 4.7/5 (24046 reviews) 3. [SurveyMonkey](https://www.capterra.it/software/32728/surveymonkey) — 4.6/5 (10426 reviews) 4. [Workhuman](https://www.capterra.it/software/125670/workhuman) — 4.8/5 (2157 reviews) 5. [Awardco](https://www.capterra.it/software/140428/awardco-employee-performance) — 4.9/5 (4845 reviews) ## Recensioni ### "Fun company and easier deployment than most" — 5.0/5 > **Alicia** | *19 giugno 2020* | Studi legali | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: Customer Thermometer has flexibility in setting up the thumbs up/down for email, websites, and other online portals. It didn't require extensive coding skills, but it isn't pushbutton either, which is why it is flexible. I found it to be the easiest to use and customize out of several solutions I tried. They also have good customer service and their pricing scales depending on how active your traffic is. > > **Inconvenienti**: Like all review software, it requires some skill to set up. This is not easy for people who are not comfortable with at least intermediate tech skills. But you do not need to be advanced or a proficient coder. > > I wanted feedback on how my employees were operating with clients. It was somewhat enlightening. I also wanted reviews that I could publish to my website as testimonials. ----- ### "Great product and customer service" — 5.0/5 > **Camila** | *12 aprile 2022* | Servizi finanziari | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: Makes collecting feedback incredibly quick and easy, increasing response rates; The different reports make it possible to analyze the information effectively; Very customizable, from the icons to the full landing page, you can create all thermometers that you might need with your company's full visual identity; The user guide is great, giving you a lot of autonomy when creating the thermometers, but if you do need customer support, they always reply very quickly; Zendesk integration is amazing; Drivers are a great way of getting responders to give you a little more information, without them needing to write a comment; Low cost (which made it easy to justify the cost internally) and the ability to switch to the at the beach plan, which for only USD 9 lets you keep using stored credits. > > **Inconvenienti**: Multiple questions doesn't work very well, it's only effective for one question (there is a way to do multiple questions, but it doesn't look great); Can't collect the responder information automatically when using it via Outlook, responders have to be prompted to input their data; NPS blast e-mail isn't very customizable, I wish we could alter the html or have it be similar to the landing page settings. > > 100% amazing, we've implemented it with our Customer Support and Customer Success teams on Zendesk, it's been great for collecting customer feedback. The one-click solution increases response rates and the drivers give us a better idea as to why the customer selected that rating. The fact that you can create the survey as basic links, which you can embed into images and put in the middle of the ticket has been absolutely amazing, we've been using this to survey NPS in customer relation building e-mails that our CS team sends. ----- ### "Great blend of simple and effective" — 4.0/5 > **Shaun** | *31 maggio 2023* | Servizi e tecnologie dell'informazione | Tasso di raccomandazione: 9.0/10 > > **Vantaggi**: Was super easy to get setup and operational, doesn't require much to get going and start collecting great data. > > **Inconvenienti**: The reporting is certainly functional, but could us a little love to improve it's polish in field naming and attributing results to the correct technician. These meet the need 99% of the time, but could use a little more polish. > > This has been invaluable in getting end user assessments, and provided insights to both us and out clients stakeholders by giving the people we support a voice for all to hear. ----- ### "Focused Customer Engagement Solution" — 5.0/5 > **Annex** | *6 maggio 2024* | Studi medici | Tasso di raccomandazione: 9.0/10 > > **Vantaggi**: Customer Thermometer makes customer relationship well managed, and there are dynamic commitment for a long-term relationship. > > **Inconvenienti**: Customer Thermometer has an impressive approach for dynamic customer assistance. ----- ### "The Focus Solution for Customer Relations" — 5.0/5 > **Nickis** | *9 maggio 2024* | Tempo libero, viaggi e turismo | Tasso di raccomandazione: 9.0/10 > > **Vantaggi**: Customer Thermometer makes determined surveys, and it increases the value for the market research. > > **Inconvenienti**: Customer Thermometer has a proficient form of allowing communications to be straightforward. ----- Pagina: 1/2\ Avanti: [Pagina successiva](https://www.capterra.it/software/133435/customer-thermometer?page=2) ## Link - [Visualizza su Capterra](https://www.capterra.it/software/133435/customer-thermometer) ## Questa pagina è disponibile nelle seguenti lingue | Lingua | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Dati strutturati