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B2B Wave
Cos'è B2B Wave?
La piattaforma di e-commerce multifunzione B2B Waves è un software intuitivo per le aziende di vendita all'ingrosso e manifatturiere che necessitano di una soluzione di e-commerce potente ma facile da usare. Crea un catalogo prodotti online, aggiungi listini prezzi, accetta gli ordini, gestisci i clienti, connettiti al tuo sistema di contabilità e integralo persino con altri strumenti tramite l'API basata su REST. Provalo gratuitamente per 30 giorni.
Chi utilizza B2B Wave?
Distributori all'ingrosso B2B e aziende manifatturiere che vogliono gestire il proprio flusso di lavoro quotidiano online: dall'accettazione degli ordini alla gestione di prodotti, catalogo e clienti, attraverso un'unica piattaforma.
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B2B Wave
Recensioni su B2B Wave
Ordering Portal
Commenti: Looking for the right software is daunting and making the wrong choice can be detrimental to your business. We spent over a year testing ordering portal software. B2B Wave was the right decision and has added tremendous value to our business and to our customers. We were looking for an ordering portal which could integrate with our stock management and accounting software. This was easily achieved due to B2B Wave having an outstanding API, support and a clear understanding of our business. The value B2B Wave has added to our business in the past 6 months is unbelievable and I highly recommend them. Thank you for making such great software and keep up the good work.
Aspetti positivi:
Easy to use Good API Great Support Fast!
Aspetti negativi:
Nothing to add here. Everything challenge we have put to B2B Wave has been resolved.
Alternative considerate:
COO / Co-owner
Commenti:
Our overall experience so far has been great. I appreciate the responsiveness of their customer service and their willingness to get on a call to help when needed.
[sensitive content hidden] is very helpful and really appreciate how much he has worked with our company.
Aspetti positivi:
The learning curve of the platform is very low, allowing our company to get up to speed quickly and start selling products to our customers. Wave has been very open to making changes to their platform. I appreciate the person who helped onboard me ([sensitive content hidden]) and his willingness to listen and implement the changes we need to be as successful as possible using the platform. Additionally, Wave has made these changes at little to no cost. The cost of the system is very reasonable compared to competitors. Although we haven't used the API yet, it's great to know that the system has an open API, which will allow us to connect with various other systems in the future.
Aspetti negativi:
We would like more options for creating pages and customizing the overall look and feel of the site. While we can edit the HTML, it’s more limited compared to other systems like Shopify. That said, since we're using the system for B2B sales and not B2C, the need for extensive customization is low and not a critical factor for a B2B platform. It would also be great to see more information displayed on the dashboard.
B2B Wave review
Aspetti positivi:
Customer service. quick and really helpful. It is the main reason why I would recommend this app. Your people.
Aspetti negativi:
Not always user friendly. We have multiple customers with different discount per products and categories and it is hard to input the discounts. On customer pages, they see the MSRP but dont see their discount until they check their cart out. trying to figure the best way to work this with your team as I am writing this. again really helpful customer support.
Alternative considerate:
Our experience with B2BWave
Commenti:
Overall very positive. All those in our company that are currently using B2Bwave think its great.
We have had great feedback from our customers and even those whom didnt want to change how they ordered are now enjoying the ease of ordering.
Customers can now see pictures & desriptions, which they can use on their websites.
Aspetti positivi:
Customer ordering more accurate and faster. Ease of use. Customer knows when products are out of stock. Orders can be saved for later and completed another day. Notification of products back in stock. Good support when I required help to change some things. Customer feedback has been really good. This is an example:- "The B2B site is as good as, if not better than the majority of B2B portals that we use & will probably get me round to taking in some new lines that I’ve meant to get round to for a while" We were manually inputting order data onto QuickBooks invoices prior to Using B2BWave and Quickbooks integration this removes 90% plus of the data inputting we were doing. Saving time and managing to fulfil more orders in the day.
Aspetti negativi:
Only negative we had from a customer point of view would be “quick order” as it’s still slower than uploading a system generated CSV or Excel file. Some B2B site offer the option of uploading (correctly formatted granted) & accepting an order by CSV to avoid the manual input. Although admin can do this on behalf of customers- is it a possibility for customers to do this in the future? No real back order system, we have to manually remove a backorder product and then do another order for the customer and then use the status to put on hold or in our case we use it for pre-orders and status changes to awaiting pre-order delivery. it would be helpful if back orders get put into a back order system.
Alternative considerate:
Well put together system easily tailored to specific needs
Commenti: simple to use significant benefit is Improved stock and order visibility allowing our customers to tailor orders to what we have on hand increasing overall sales.
Aspetti positivi:
Simple but effective easy to set up and implement. Although using API & integrations can add a layer of complexity I like how B2B has made its platform part of a modular solution to business management. In the past, we have tried to use one central system to handle stock, Trade, retail, admin, order management and all the rest of the business process but have found that these systems rarely work as intended. and you are left short when they fail. B2b wave slots in and with other low-cost platforms to allow you to switch out any part of the process if you find a better product or need to expand due to growth
Aspetti negativi:
Updating order details and editing orders can be a manual and slow-going process without using ship station. The veeqo integration may solve this but improving the Excel order importer to update order info and QTY's etc would be a good way of updating order details on mass.
Absolutely would recommend this company to any B2B business!!
Commenti: A great company and tech that recognized my specific needs as a wholesaler and surpassed my expectations!
Aspetti positivi:
We just did a complete overhaul to redo my website and it has been a great experience. We are in the wholesale world and it works great to let my customers apply for access to the site and shop with ease. The changes I requested to the site as well as the invoices were done within a week, which is unbelievable. Absolutely love this company and their product.
Aspetti negativi:
I wish there was a bulk change option. Otherwise this is a great platform.
Alternative considerate:
great product with outstanding support for hearing aid company
Aspetti positivi:
Their ability to provide a flexible and effective platform for managing customers and orders with outstanding support and custom features for our specific business needs.
Aspetti negativi:
Nothing - great product with tremendous customer support
Best option available for b2b with Shopify
Commenti: Felt very supportive by onboarding & customer service. Overall the system is streamlined and clear once you learn it.
Aspetti positivi:
An affordable option for a small, growing business who's not ready for Shopify Plus. Extremely user friendly, and customer service has been 100% supportive. The best option to separate out your D2C & B2B sales channels while keeping products & inventory synced on both ends.
Aspetti negativi:
No video education for individual topics. The "help" button usually can answer anything, but sometimes would prefer video tutorials on the overall site function & specific categories.
Using B2BWave website
Commenti: For many years, B2B Wave has been excellent support for our website and was able to make modifications for us. The website was so robust that we didn't have to contact them once for any other support in seven years of business.
Aspetti positivi:
The website was very easy to set up and use. It was also very responsive, robust, and secure. You can easily add product options with various price breaks etc It is a great product for new start-ups, without the need to be too tech minded.
Aspetti negativi:
We needed the product to be integrated with Sage 50 with the inventory date received displayed for out-of-stock items, and when next due plus other features such as managing pricing in sage and up loaded to the website automatically.
B2B Wave Streamlines Order Entry Process
Commenti: The B2B wave team supported us well in our implementation and has provided great support for the very few issues we have had. B2B wave is a great product!
Aspetti positivi:
B2B wave has streamlined the order entry process for our customers via customizable portals, integrated to our manufacturing/inventory system and has been easy to use and maintain.
Aspetti negativi:
We really don’t have any issues with B2B wave. Its very configurable and all hurdles were dealt with in implementation.
Highly Capable and Customizable Solution
Commenti: B2B Wave offers versatility and technical complexity to meet our unique business needs, combined with an immaculate user interface and unmatched out-of-the-box usability.
Aspetti positivi:
B2B Wave is intuitive, with flexible features and well-documented processes. As a company with tens of thousands of unique products, we were blown away by the ability to easily (and accurately) bulk import customer catalogues without compromising attention to detail. We love that B2B Wave offers a clean, straight-forward experience for our customers.
Aspetti negativi:
No cons. B2B Wave has been incredibly accommodating and supportive during our integration.
This has to be one of the best systems on the market and it's simple and easy to set up and use.
Commenti: Without B2B Wave I wouldnt have an online business. My customers can purchase my products 24/7 and pay instantly as well as having full control over how and when their products are dispatched. Set up an API to connect B2B Wave to warehousing and delivery to make one perfect ly connected system.
Aspetti positivi:
Wholesale e-commerce sales are simple and easy to achieve and my customers love its accessibility and find it great to use. Multiple price lists in different currencies are easy to set up and each product can have as much or as little details as required. Attached payment gateway (WorldPay or PayPal) are perfect for growth of online sales. The system has loads of little addons that make this system perfect for any business looking to wholesale online from 1 to 1000+ products. Having used other more expensive systems like TradeGecko this is without a doubt the best system I have used in a long time. Customer support is great and it's the first time any company has acted on suggestions made by their customers. The system continues to grow and just gets better.
Aspetti negativi:
Missing a few integrations like CRM, MailChimp & multiple warehouse options. Have yet to find anything wrong with the system.
Risposta di B2B Wave
7 anni fa
Thank you so much for your kind words. We deeply value our customer feedback¿ we are already working on some new exciting features that will enhance your experience with our software. We are looking forward to helping your flourish and grow more!
Spot On
Commenti: Without a doubt we are helping B2B Wave to evole this platform as other users are. They are very responsive and supportive which I can only commend to anyone considering using B2B Wave. The help desk is exceptional and very patient with good clear explanations on how to use an area or expand what we can do with an area. Their help provides an on going training and understanding of what the system can do to help our business grow. And all this promptly and with a smile!
Aspetti positivi:
As a smaller specialist distributor we found the ease of use and efficiency of up loading products to be spot on. Using B2B Wave allows us to create a very professional presentation for our retail customers and consumers alike. The B2B section is very easy for our retailers to use and ticks every box we were looking for: real time updated stock levels, easy ordering for the retailer, ability to advise the retailer that carraige will be charged where appropriate, ability for us to add stock to retailer orders on their behave and a suberb serach engine for example
Aspetti negativi:
There are some extra sections that we would like on this system but thats not been an issue to date - as we've asked B2B Wave can we do 'xyz' they have found solutions or created solutions for us.
Want to scale your B2B online sales and impress your customers? B2B Wave is the answer.
Commenti: 9/10 So many positive factors about this solution including the team you interact with and product enhancements. Highly recommend, a great starting platform for wanting to boost B2B sales while giving your customers visibility to their past orders and account as well as outstanding dues for past orders.
Aspetti positivi:
Product support is top notch. We have also been able to scale our sales three fold by implementing this solution and maintaining it on a daily basis. Was an easy implementation and has served us well in all areas we have needed, customer management, order management, integrations with ShipStation and QBO are a huge plus as well as ability to link merchant processor and freight shipping partner.
Aspetti negativi:
Wish there was a portal for marketing materials as well as an easy way to process returns. In an ideal world there would be a more robust discount configuration for products as well as a bulk add option for quotes when creating those in the field.
Alternative considerate:
Good B2B Ecommerce for small business
Commenti: Very Positive, good value for money
Aspetti positivi:
We were looking for an easy-to-use solution for both our customers and us. With B2B wave we have found both compromises. The price is very competitive and the use is very simple
Aspetti negativi:
They should improve the layout part of the product web page and the mobile version. Furthermore, it would be advisable to customize the look of the site up to date
Great product; great support
Commenti: We chose B2B Wave after an extensive search. We needed a system that would allow us to place orders for those customers who are used to that level of personalized service and that would allow other customers to be more self-sufficient. B2B had most of the features we were looking for. The sales and support teams were terrific at helping us understand what B2B could and could not do and at adding some custom functions for us. The product is relatively intuitive to set up and use; the integration with QuickBooks worked seamlessly. The support has been superb. [SENSITIVE CONTENT HIDDEN], [SENSITIVE CONTENT HIDDEN] and the team answered questions clearly and honestly during the decision-making process and have been there every step of the way through set up and early use. We are very comfortable recommending B2B Wave - especially to other small businesses that don’t have the time or internal IT support for complex set ups. B2B was enormously helpful in lightening the load on the tech side of our business.
Aspetti positivi:
Ease of set up Honest information and really strong support
Aspetti negativi:
Some of the functionality doesn't match our business requirements but our business is quirky and the support team is helping
Great platform!
Commenti: No issues! Customer service has always been great and helpful if I need to contact them.
Aspetti positivi:
Easy to use, customers love it, very friendly and capable customer service.
Aspetti negativi:
Could be more visually appealing---I still feel I need to have a geared-to-consumer website in addition to the B2B Wave site because I don't think it's as visually enticing as other platforms.
Great Customer Service & Knowledge about the product/services they are offering.
Commenti: Its been great, my online sales have increased as well as overall customer base.
Aspetti positivi:
Ease of use and the ability to have someone talking through things with you if you need help.
Aspetti negativi:
At first customer service was an issue, but the rep that I was working with got replaced with someone I can really count on. Great company moving in the right direction!
B2B Wave - Shot Scope
Commenti: Great - really enjoyed it. It has helped Shot Scope grow.
Aspetti positivi:
Simplicity - easy to set up and easy to train on
Aspetti negativi:
A few areas where there is a lack of functionality, but support does work on these.
Alternative considerate:
Great overall B2B Platform
Commenti: Great experience with B2B Wave, they were very helpful with customizations, and this helped us streamline our sales process.
Aspetti positivi:
Great Sales Rep app for easy order creation, option to generate PDF Catalogs for customers, Customer service that worked with us on custom integration with QuickBooks Desktop
Aspetti negativi:
Sales Rep doesn't allow to edit orders, admin invoice portal doesn't go by box qty multiples.
B2B Wave is a great and practical solution for B2B business
Commenti: My experience has been great!
Aspetti positivi:
I like how organized it keeps me. All the information is in one place and it doesn’t interfere with my B2C website although it is integrated easily with my bookkeeping and website software
Aspetti negativi:
I least like that there is no “help” page and that support always needs to be notified although they usually get back within 24 hours.
Without B2B Wave we wouldn't be where we are now. We've increased our monthly turn over by 1200%!
Commenti: The team is always very goof at B2B Wave. I don't even have to report a bug to them, the minute something goes wrong they are notified immediately and working on it straight away. It does everything you need plus more!
Aspetti positivi:
Easy to Use! Extremely Versatile! Super Fast! Fantastic Support! Cheap Monthly Price! Cant be beaten!
Risposta di B2B Wave
7 anni fa
Thank you very much Ryan! It's been a pleasure working with you. Remaining flexible for accommodating our customers needs, has been a priority for us from day one. We look forward to helping grow even more.
Great Wholesale Portal
Commenti: Great system, easy for customers
Aspetti positivi:
Easy to use for us and our customersEasy new products integration
Aspetti negativi:
Nothing, all good, working like a charm.
B2B Wave
Aspetti positivi:
Easy of use and great customization service. Integration with inventory management software and capacity to track orders, sync and optimize workflow. Very complete tool with room to continuous improvement.
Aspetti negativi:
None so far. The tool is not complete, but they are continuously adding features both from their end and upon request.
B2B Wave Review
Commenti: Had a very good experience with the B2B Wave team, always very helpful with their responses and consider bespoke feature proposals seriously.
Aspetti positivi:
Having the ability to limit products shown to certain customers based on our compliance requirements.
Aspetti negativi:
Lack of ability to create new documents such as invoices/pro-forma invoices.