BookSteam è un software per la pianificazione basato sul cloud, concepito per le piccole e grandi imprese di tutto il mondo. BookSteam offre un'ampia gamma di versatili strumenti di gestione del calendario che automatizzano i processi di pianificazione degli appuntamenti e dei corsi per l'utente e i suoi clienti. Con BookSteam potrai sbaragliare la concorrenza e promuovere e far crescere la tua impresa.
Chi utilizza BookSteam?
imprese di piccole e grandi dimensioni
Dove si può implementare BookSteam?
Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Android (mobile), iPhone (mobile), iPad (mobile)
Video e immagini di BookSteam
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Caratteristiche di BookSteam
- Accesso da dispositivi mobili
- Aggiornamenti in tempo reale
- Appuntamenti ricorrenti
- Appunti della lezione
- Assistenza clienti
- Automazione del marketing
- Banca dati cliente
- Branding personalizzabile
- Codici cromatici/icone
- Conferma delle iscrizioni
- Creazione di report/analisi
- Database clienti
- Database contatti
- Elaborazione di pagamenti
- Email Marketing
- Fatturazione e contabilizzazione
- Gestione appuntamenti
- Gestione degli studenti
- Gestione dei buoni regalo
- Gestione dei calendari
- Gestione dei clienti
- Gestione dei docenti/dello staff
- Gestione dei medici
- Gestione del personale
- Gestione dell'inventario
- Gestione della disponibilità
- Gestione delle cartelle cliniche
- Gestione delle iscrizioni
- Gestione delle prenotazioni
- Gestione di contratti/licenze
- Gestione di corsi
- Gestione eventi
- Integrazione di siti web
- Integrazione di social media
- Integrazioni di terze parti
- Invio promemoria via SMS
- Lezioni online
- Messaggistica via SMS
- Moduli personalizzabili
- Monitoraggio delle presenze
- Note di prenotazione
- Pagamenti online
- Per centri estetici e benessere
- Pianificazione automatica
- Pianificazione del personale
- Pianificazione delle lezioni
- Pianificazione in tempo reale
- Portale clienti
- Portale genitori/studenti
- Portale self-service
- Prenotazioni di gruppo
- Prenotazioni online
- Profilo clienti
- Programmazione appuntamenti
- Promemoria via e-mail
- Punto di vendita
- Quadro della attività
- Registrazione di corsi
- Registrazione di gruppi
- Registrazione online
- Relazioni sui progressi
- Rendicontazione e analisi statistiche
- Sincronizzazione dei calendari
- Sistema di calendari e promemoria
- Sistema multi-locale
- per scuole di musica
Alternative a BookSteam
Recensioni su BookSteam
Booksteam is the BEST scheduling software out there! We tried two others but third time's a charm.
Commenti: Booksteam completely streamlined our old-school manual signup process and is light years ahead of the competition (SignUpGenius in particular). We are now able to have customers sort classes by location/practitioner/modality and class instructors are issued tablets to mark who attended (and didn't). This saves us SO many hours of work each week, it's great!
Booksteam is so versatile - customers can search by location, practitioner, class type, etc. And the reports it generates are very helpful in terms of tracking attendance, no-shows, and seeing trends develop over time. Also, I have to give a shout-out to customer support which is second to none. We had a LOT of questions when setting up the system, and I can honestly say there was not a single time they did not reply quickly and concisely (usually within a 2-hour window; sometimes as quickly as 5 minutes). This is a HUGE step up from the customer support at the two other scheduling services we tried.
I would just say that the setup process (particularly for multiple practitioners across several locations) takes a loooooong time. But I think it would with any software that has as many capabilities as this one. Once the setup is done, though, the hours it will save you in the future make it all worthwhile!
Booksteam - simple, efficient, and effective
Commenti: Wonderful experience overall, all schedule changes come easily (apart from the change of recurring clients as noted above) and very simple to view and teach to staff. Customer service has been helpful and quick each time we've reached out.
Very easy to use and very straight forward so it's simple to get done and show others how to use it. Being able to cap a group is perfect as well as being able to schedule different tasks (i.e. meetings, appointments, different classes, etc.). It's key to be able to see an individual schedule or the entire team at once to make planning and changes easier without overbooking an employee. The client activity history has been great to be able to track client attendance, lateness, NCNS, etc.
There isn't an iPhone app available for Booksteam yet and we keep hoping there will be to make it easier on our team members who use iPhone. Our biggest con at this time is the recurring client option for classes; you can set clients to recur, but you can't edit the recurring clients. So if a client moves their time permanently OR if a new client needs to be added to that recurring spot, you have to delete the class entirely and re-add it with the updated recurring clients.
Missing features, some broken
Commenti: App doesn't work well on Android. Customers unable to book their families/children while using packages, and because the kids don't have email addresses I have to use their parent's email, but I am not allowed to create accounts with the same email. Interface is confusing. The list of clients on a given class on the calendar has lots of buttons, I don't know what they do. Those buttons respond slowly. For some reason sometimes the visits are properly deducted from package, sometimes not. I think if the customer booked it themselves, it is, but if I added them manually it is not. But I had to figure this out. Nobody told me. It's pretty bad
Inexpensive, responsive customer service
Not good for clients who are children or families with children
The best booking software for the lashes business
I used to use Genbook software for all of my booking needs, after their price increase I switched over to BookSteam and never looked back. Not only Booksteam is better priced, but in my opinion it is a better software overall. I really like the booking page design, it is very stylish.
One thing I would like is for booksteam to add Square integration. Otherwise it is a perfect platform.
Quick response with calendar not loading
Commenti: I love that I do not need to be by a phone to make business happen. I'm spending my time giving massages and running reports, not scheduling. My clients think the site is really easy too.
The smart scheduling option where booksteam calculates online appointment start times automatically. This saves money and keeps my massage therapists booked, making the most use of their time!
Text reminder doesn't have options to customize. I've had clients try to reply to the text to cancel, and that doesn't work. I cannot find a place to process customer receipt or printing a list of their past appointments. This would be helpful for submitting documentation for flexible spending or health savings accounts. Even though the e-mail option works very quickly when there is a customer service issue, I still miss the person to person contact of a phone call. But, my issue was resolved within minutes of sending, so I guess this system works.
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