RepairShopr

RepairShopr

da RepairShopr

Chi utilizza RepairShopr?

RepairShopr è progettato per essere adatto a ogni tipo di officina e impresa di servizi esterni, dalle attività individuali ai franchising con più sedi.

Cos'è RepairShopr?

Solido sistema di gestione dei ticket e fatturazione, CRM, POS e piattaforma di marketing per officine meccaniche.

Dettagli su RepairShopr

RepairShopr

http://www.repairshopr.com

Fondata nel 2010

Panoramica dei prezzi di RepairShopr

RepairShopr non dispone di un piano gratuito ma offre una versione di prova gratuita. La versione a pagamento di RepairShopr è disponibile a partire da 49,00 USD/mese.

Prezzo di partenza

49,00 USD/mese

Versione gratuita

No

Prova gratuita

Implementazione

Installazione eseguita - Mac

Cloud, SaaS, Web

Installazione eseguita - Windows

Dispositivi mobili - iOS nativo

Dispositivi mobili - Android nativo

Formazione

Live Online

Webinar

Documentazione

Assistenza

Orario lavorativo

Online

Caratteristiche di RepairShopr

Gestionale per idraulici
App per dispositivi mobili
Database clienti
Fatturazione e contabilizzazione
Gestione degli ordini di lavoro
Gestione dei tecnici
Gestione del lavoro
Gestione dell'inventario
Gestione delle spedizioni
Monitoraggio della cronologia dei servizi
Preventivi/Stime
Programmazione
Ricerca del percorso migliore
Calcolatore delle tasse
Database contatti
Elaborazione di pagamenti
Fatturazione dei progetti
Fatturazione di spese impreviste
Fatturazione online
Fatturazione per ore
Fatture personalizzabili
Fatture ricorrenti e abbonamenti
Gestione solleciti
Pagamenti online
Pagamenti tramite cellulare
Portale di fatturazione
Sistema multi-valuta
Accesso da dispositivi mobili
Archiviazione di documenti
Email Marketing
Gestione del territorio
Gestione delle attività
Integrazione dell'automazione del marketing
Integrazione della chat interna
Integrazione di social media
Lead Generation
Lead Scoring
Preventivi/Proposte
Segmentazione
Sistema di calendari e promemoria
Analisi del servizio al cliente
Catalogazione / Categorizzazione
Controllo delle risposte via e-mail
Gestione delle conoscenze
Live Chat
Monitoraggio dell'assistenza clienti
Parametri prestazionali
Portale self-service
Ricerca
Accesso da dispositivi mobili
Controllo dell'inventario
Database clienti
Fatturazione e contabilizzazione
Gestione degli ordini di lavoro
Gestione dei tecnici
Gestione del lavoro
Gestione delle spedizioni
Monitoraggio della cronologia dei servizi
Pianificazione della manutenzione
Preventivi / Stime
Programmazione
Ricerca del percorso migliore
Accesso da dispositivi mobili
Database contatti
Fatturazione e contabilizzazione
Firma elettronica
Gestione degli ordini di lavoro
Gestione dell'inventario
Gestione delle spedizioni
Gestione di contratti
Monitoraggio della cronologia dei servizi
Monitoraggio ore online
Preventivi/Stime
Programmazione
Ricerca del percorso migliore
Riscossione di pagamenti per servizi esterni
Archiviazione di documenti
Avvisi / Allarme crescente
Branding personalizzabile
Chat in tempo reale
Comunicazione multi-canale
Gestione dei biglietti
Gestione dell'accordo sul livello di servizio (SLA)
Gestione della knowledge base
Gestione delle risorse IT
Instradamento automatico
Integrazione di e-mail
Monitoraggio della rete
Portale self-service
Tracciamento delle interazioni
CRM
Codici a barre/Etichette
Fatturazione e contabilizzazione
Gestione dell'inventario
Punto di vendita
Questionari di valutazione iniziale
Ricevute per interventi di riparazione
Consegne
Cronologia acquisti dei clienti
Disegno di gioielli
Gestione dei fornitori
Gestione dei grossisti
Gestione dei prezzi
Gestione del marketing
Gestione delle commissioni
Gestione delle valutazioni
Gestione multi-store
Monitoraggio delle riparazioni
Firma elettronica
Gestione degli sconti
Gestione dei buoni regalo
Gestione dei resi
Gestione delle commissioni
Profili conti clienti personalizzati
Programma di fidelizzazione
Punto di vendita al dettaglio
Scansione di codici a barre
Sistema multi-locale
Terminale di cassa per ristoranti
integrazione e-commerce

Recensioni su RepairShopr

Stai visualizzando 5 di 113 recensioni

Nel complesso
4,7/5
Facilità d'uso
4,5/5
Servizio clienti
4,5/5
Caratteristiche
4,6/5
Rapporto qualità-prezzo
4,6/5
Christian B.
Owner / Operator
Circuiteria, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
  • Valutazione complessiva
    5/5
  • Facilità d'uso
    5/5
  • Caratteristiche e funzionalità
    5/5
  • Assistenza clienti
    5/5
  • Rapporto qualità-prezzo
    5/5
  • Consigliato
    10/10
  • Fonte della recensione 
  • Data della recensione: 11/9/2018

"Repair Shop? Computer, Smartphone, Customer Management and Follow up so worth it!"

Commenti: I have jumped from many different customer management systems, each one does it own unique thing. Repairshopr though has set the bar in my opinion. Repairshopr has really carved out a niche in the repair community. One of the most basic and simplistic things that sold me was the feature that lets you send out a automated email that is customized to say the customers name so it makes it look like you took the time to sit down and write this email. They call this their "Marketr" feature. You can actually set it to do any kind of email but where this sold me on Repairshopr was how you can have it follow up with the customer to make sure their repair is doing well and you can set this at different intervals. I have not changed it but by defaults it sends 2 emails asking how things are going the first 2 weeks and then another follow up in 90 days. I am big in to customer service and when I saw this feature, I knew I had to have Repairshopr. The time this saves is indispensable. I have really had a good experience with Repairshopr overall. Down time is almost non-existent. Any issues I have had where I have had to contact support has been really positive. I also like to see that my money is going to a constntly improving product. Everyone I have interacted with at Repairshopr has been wonderful.

Vantaggi: -Automated personalization customer follow-up saves a bunch of time
-Asset Tracking
-Tickets that are trackable for each customer profile
-Continued updates to enhance the entire product
-Inventory Tracking
-Estimates
-Multiple Integrations with your website for
-Parts Tracking
-Leads and turning those leads in to sales
There are so many features that I want to use but because I stay so busy, I cannot use them all. If this bothers you, you have a plethora of options that you can turn on, or turn off. You can also set each user profile to a specific group, like Tech level 1, Tech level 2, Tech level 3, and assign them each with different access to different things.

Inconvenienti: -Lack of scheduling an employee(s) although there is a clock in/clock out feature
-Lack of payroll integration, I have to use a separate program for payroll alone
-Lack of being able to hide certain notes or a specific ticket or customer profile that may be an escalated issue, where you do not want your employees seeing.
-Lack of backup options built in to the plan at no cost, Repairshopr has been very reliable since I have been using it, I am not really concerned about not having this backed up.
I cannot really come up with many cons, this product is great, if you are in the repair business just suck it up and set aside the monthly spend, it pays for itself.

  • Fonte della recensione 
  • Data della recensione: 11/9/2018
Gary G.
Bench Technician
Circuiteria, 2-10 dipendenti
Ha utilizzato il software per: 6-12 mesi
  • Valutazione complessiva
    4/5
  • Facilità d'uso
    4/5
  • Caratteristiche e funzionalità
    5/5
  • Assistenza clienti
    4/5
  • Rapporto qualità-prezzo
    5/5
  • Consigliato
    8/10
  • Fonte della recensione 
  • Data della recensione: 25/7/2019

"90% coded, but A+ For Effort!"

Commenti: I switched over to this from another product that was outdated and unliked; RepairShopr has done great work on their product so far, but I'm hoping a finished product comes out sooner rather than later!

Vantaggi: Once you learn how to use the software correctly, checking customers in and out is a breeze! It's very fluid, with adding customer data, device information, and payment being integrated all into the few screens. There are a lot of places to leave notes, receive notifications, and even interact with customers via email and text messages. Super useful!

Inconvenienti: It feels like the software is ALMOST complete, but not quite. I frequently encounter bugs in a few trouble areas at least once a week (thankfully it never happens in important transaction areas) but it's a little frustrating to not be able to load certain pages or write information without refreshing the application a few times.

  • Fonte della recensione 
  • Data della recensione: 25/7/2019
Timothy N.
Founder/CEO
Servizi e tecnologie dell'informazione, 2-10 dipendenti
Ha utilizzato il software per: Più di 1 anno
  • Valutazione complessiva
    1/5
  • Facilità d'uso
    2/5
  • Caratteristiche e funzionalità
    2/5
  • Assistenza clienti
    1/5
  • Rapporto qualità-prezzo
    4/5
  • Consigliato
    1/10
  • Fonte della recensione 
  • Data della recensione: 24/5/2017

"Underdeveloped software, support is slow and under skilled but has potential."

Commenti: The best part of the software is that most things are all in a single place. The cost is low enough that we work though the other issues.

Vantaggi: Low cost is the best feature. It is pretty easy to use aside from poorly designed features. Everything is in one place which is really nice.

Inconvenienti: The customer support is poor with very long response times If you hit on an issue that is broken we often do not get a response at all. Poorly developed features once you go beyond the basic use things don't work properly or only partially. No usable security at all so there is no way to control when employees access system or from where. Leads system is poorly done, contract system makes no sense, DOMO integration doesn't work well due to poor data management. Help desk has less features then a basic email system way underdeveloped. Credit card tokens poorly designed you can't do recurring billing beyond 5 months or you have to call the clients to get updated card info each time, merchant says that we should be able to go out as long as two years? Currently we can't recommend this to anyone beyond a one man shop who thinks they will use more then the most basic features.

  • Fonte della recensione 
  • Data della recensione: 24/5/2017
Terrell M.
Owner
Servizi e tecnologie dell'informazione, Lavoratore autonomo
Ha utilizzato il software per: 6-12 mesi
  • Valutazione complessiva
    5/5
  • Facilità d'uso
    4/5
  • Caratteristiche e funzionalità
    4/5
  • Assistenza clienti
    4/5
  • Rapporto qualità-prezzo
    4/5
  • Consigliato
    8/10
  • Fonte della recensione 
  • Data della recensione: 18/9/2019

"Good all around Customer management Software"

Commenti: I wish I would have tested it thoroughly before investing but I have not found many other software that does all that it does so I'm ok with it.

Vantaggi: It has lot's of features inventory management, helpdesk and ticketing system, email marketing, POS and numerous integrations that make this feature rich.

Inconvenienti: Some of the features are limited and payment gateway options are somewhat limited. It's a good mix of services but you have to put time and money into it raising the cost in one way or another

  • Fonte della recensione 
  • Data della recensione: 18/9/2019
Charissa P.
Operations Manager
Servizi e tecnologie dell'informazione, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
  • Valutazione complessiva
    5/5
  • Facilità d'uso
    5/5
  • Caratteristiche e funzionalità
    5/5
  • Assistenza clienti
    5/5
  • Rapporto qualità-prezzo
    5/5
  • Consigliato
    10/10
  • Fonte della recensione 
  • Data della recensione: 2/3/2019

"Not just for Retail Computer Shops"

Commenti: If you track inventory, deal with repair tickets, and need to keep up with marketing to your client base, then this is unbeatable. When I was operations manager for a Retail and B2B MSP we switched our retail side from Connectwise to Repairshopr and it was like night and day. It connected quicker, gave us access to our inventory, integrated with Quickbooks online, and gave us custom-ability to really make it fit our business model. As operations manager I was able to build this around our existing processes and make it flow seamlessly.
I now have moved to a telecom that could benefit from this, and the only reason I haven't switched are the two cons I listed. Both of them are offered by Quickbooks own ticketing system.
Don't let their niche market of Retail ISP shops fool you. I've heard of this being integrated into auto shops and other mechanical fields. If you are in a business that dispatches any sort of technician, then this is the product you need.

Vantaggi: The integration with other programs makes this unstoppable!
This ties a CRM to your POS to your ticketing system. Being able to integrate all of these makes this system one of the most powerful I've worked with. It doesn't feel overbearing either. I worked with Kaseya BMS and Connectwise and both of those felt like beasts. This took a lot of key elements that those two systems have and brought them down to a retail level at a price that all companies should be able to afford.
One of the best parts is that they are always integrating new features and squashing bugs. I was always amazed at how often new useful tools were being added. I'm pretty sure they don't have a huge team, but it felt like there must be hundreds of them with what was being accomplished.

Inconvenienti: Integration with Quickbooks Desktop is limited, but Quickbooks online is excellent. I wish it had the ability to map out locations to dispatch technicians too. It will track where your clients are at, but if you are trying to schedule multiple field techs, it would be ideal if you could see specific open tickets on a map (Maybe ones labeled "Onsite") and then be able to assign them to technicians based on location.

  • Fonte della recensione 
  • Data della recensione: 2/3/2019