SportsEngine

Parents love it ... rockstar support ... simple to use!

Commenti: We just ran a fundraiser through the site. 4421 individual products sold through a shareable social media link from our Sports Engine team page. We made money for our lacrosse club and I didn't have to lift a finger. They built it all as a registration. When it comes time for delivery I run one report and all the data is there.

Aspetti positivi:

The interface is simple and user-friendly. Parents and players love the team stats feature! Great mobile App. Reporting is a breeze exportable .xls for everything you want to know. Registrations can be used for fundraising sales. Can't say enough about their support team and I manage a support team for a web hosting company. I could have built all the functionality myself but it would have taken months these guys have an out of the box solution at a reasonable price. Don't listen to the hater reviews they have no idea what it takes to keep an application like this running and are looking for free software that can't do what you need it to do. This stuff works and is reasonably priced!

Aspetti negativi:

Some limitations to the size of pick list you can have them build for you when using registrations as fundraising management but I'm asking a lot of their support team to manually build out lists. I wish they would implement export to Google Drive in the spreadsheet reporting features.

Sports Engine Review

Commenti: Sports engine is great for someone that has experience with this type of software system. If you are new to the registration software, it might not be the best option.

Aspetti positivi:

I liked that the software had many features such as a countdown timer.

Aspetti negativi:

The ease of use was pretty difficult. I felt that I was calling in a lot for help with the software.

Very Disappointed Customer

Commenti: Terrible. Their development team doesn't work. I've had bugs logged for over 4 months that are still not fixed. New ones pop up every day and just get "logged with the development team," never fixed.

Aspetti positivi:

When it works, its great, it just rarely works correctly or as advertised.

Aspetti negativi:

There are so many bugs that mess everything up. Then they say "its just a known bug" in the system and they are working on it. The bugs NEVER get fixed. Known bug, it was known when you where selling this to me. A scheduling system that doesn't display schedules correctly, or sync roster names or and changes correctly. Tough to operate in a system that doesn't even schedule or roster correctly. Platform does not do what they advertise. At least not well. Its also not very compatible with google chrome.

Worth every penny

Commenti: Sports Engine has made my job effortless.

Aspetti positivi:

The design and setup is more efficient. You can send out thousands of group emails in minutes.

Aspetti negativi:

Mobile phones applications are unable to be completed.

Decent but not for extended family members

Aspetti positivi:

The app seems decent for the most part.

Aspetti negativi:

Sometimes it takes a while to update the webcal events. Chat messages are delayed so we use a other app for team messaging There is no webcal link to share with extended family to see the game only schedule. Ideally there would be a filter option for only games so we could share with aunts, uncles, grandparents, cousins, friends etc without sharing the full practice schedule.

Do Not Use - Support Is Virtually Non Existant

Commenti: Use Someone else - their customer service is terrible and has many issues - and pushes insurance etc on your cutomers

Aspetti positivi:

To be honest, the only positive is that the registration management was much easier than my previous company. When I signed up for sports engine it was $49 a month, At $149 with reduced service, more issues and new better companies now available, they are definitely not worth the money

Aspetti negativi:

Customer service is terrible. they push insurance that is a joke as well as other products down customer throats - over priced, many dumb functionality issues they refuse to fix. Upgrades they added this year for significant price increase were actually downgrades in my opinion. Glad to be leaving. Save your money and frustration and go elsewhere.

Product good ZERO live support

Commenti: Disaster. Product has no value without support when you need it.

Aspetti positivi:

Product and function, live in the moment updates

Aspetti negativi:

Client “success”. Only BOT support available.

After 13 years, this is what you get, and it's NOT good.

Commenti: This is a HORRIBLE company to do business with and if you are looking for a company to make your life easier with amateur sports this is no longer the one. NGIN used to be friendly, now that it is owned by NBC it is obvious that they DO NOT CARE, they just want your money.

Aspetti positivi:

Nothing anymore. Everything I have questions about they give me a standard "we do not have that capability" answer. They make decisions based on what they want (easy) versus what would be best for their customer.

Aspetti negativi:

I was one of the very first users of NGIN (SportsEngine predecessor) in 2012, 13 years ago. Back then it was very easy to talk to a customer service agent or sales to get issues resolved, and usually immediate response to all issues. I run a High School Football Program in Canada where we register our athletes online and have been doing so for the past 13 years using SportsEngine. This year they decided to 'change' aspects of the registration WITHOUT reaching out to us to tell us of functionality changes that are important to our process of registering athletes, causing some major pains in processing registrations.Every once in a while a user runs into an issue where they try to complete the registration, trying to make a payment and all they get on the screen is a frozen 'sending your payment' message. Nothing goes through. This is not all people trying to register, but a significant amount of them.I contacted SportsEngine customer service (they only allow this in an online chat) on at least 6 occasions over a week long period and the only response I have received is an automated 'we are looking into it' . NO resolution. I booked a telephone conversation with them (that takes a week to book in advance btw) and here we are, 2 hours past the scheduled time they were supposed to call me and you guessed it, NO PHONE CALL. It is THEIR problem and it has been over a week and not even a message or call to tell me where they are at with my issue.

Do not use this platform unless it's required!

Commenti: Awful at best

Aspetti positivi:

Best feature about this platform is it has a mobile app.

Aspetti negativi:

The financial module is a joke, do not pay for it. It's awful and the customer service and support is 1000X worse. It will end up giving you massive headaches and causing a ton of problems and making your club look unprofessional.

Great Salesrep, Horrible, Clunky Interface and terrible email editor- stay away!

Commenti: (There must be a limit above)... but there's more bad news: The registration form must be built by 'SportsEngine Engineers'. There's no way to modify it yourself, and when you do add fields, weird things happen and people can't complete the form. Also, don't add fields like "Parent2 Email Address"... because you would think that means that Parent2 would get copied on email and nothing is further from the truth. Also, the system doesn't recognize registrations from the same family (if they occur separately). The result? No way to calculate a 'Maximum Charge" (In our league it's max $300/family)... This just results in more time wasted explaining the limitations of SportsEngine to parents. The system is cobbled together from a bunch of different technologies... for example, the website editor is different from the registration system, which is COMPLETELY different from the payments system. SportsEngine Sales People... YOU KNOW THIS IS TRUE. DON'T DECEIVE YOUR CUSTOMERS INTO THINKING IT IS JUST ONE SYSTEM. The support is basically chat only, and very, very hard to get a hold of a live human being. Bottom line, we've been using this two seasons already, and this is the last one as far as I am concerned. (Note: We serve around 1,200 families across a handful of sports including basketball, baseball, softball, volleyball, etc.) So if you are still reading this and somehow still considering SportsEngine, absolutely make sure you are shown how to do basic tasks.

Aspetti positivi:

The ability to log in using Gmail is the saving grace of this software. I also like the admin edit mode (the only thing I like about the edit mode), where you can see what the website looks like as a user, and then change components of it. But that's about it.

Aspetti negativi:

Oh, where do I begin??? The HTML editor looks like it is circa 1997. It's was clearly designed for older computers- you can't even see what you are typing-not enough space. Also, What You See is DEFINITELY NOT what you get. For example, you have to know to hit the Enter key twice if you actually want a line space. Also, forget dropping or pasting pictures- you have to know HTML. You have to have a degree in SQL programming to figure out how to pull reports. Worse, there is no common field (like a Google Search field) where you can enter in some piece of information... you have to select filter, then select the field, then select a list of operators... and so on... and this is just to find coaches who are registered for the Boys 3rd/4th grade division. it's so frustrating! Then there are the things you can't do at all... like add an extra email address... This happens all of the time... As an admin, I get requests from parents to add another email address... and I CAN'T DO IT! Only the person who created the account can add additional notification email addresses, and even then (in at least one case) they still don't get emails form the system. And the emails you do get have automatic advertising.... and are definitely NOT mobile friendly. It gets worse from there- Coaches HATE, HATE, HATE using SportsEngine to try and upload schedules or even send messages to their team. They actually voted to go back to email.

Great comprehensive product

Commenti: I have used the package for years. I first set up a brand new club page from the ground up. I have used it for seasons, leagues, setting up mini tournaments/super series and run entire leagues. I like the features and modules available I think it gives good branding and functionality.

Aspetti positivi:

I find the scheduling and registration aspects easy to use. It creates calendars that can easily be subscribed to and share among players or members. Items and registrations let you track income lines

Aspetti negativi:

It can be a little complicated to FIRST get setup. Setting up discounts is still not as easy-peasy as I would like.

When in doubt go for the GOLD standard!

Commenti: I am a long long long time user/patron of their product and I have had the best time dealing with their team of account managers and techs. The single best attribute of any company is their ability to take criticism and turn it into a change and a positive experience for the user/customer. They've grown and evolved. Most companies don't, let's be honest. I actually enjoy the interactions with them. I've grown to know some of the individuals that work there over the years and seen then not only excel but also be appreciated by the powers that be. They take a team approach to their employees. They also have fun with the sporting events like the Pond Hockey Tournament that they co-sponsor. SportEngine is a community not just a supplier/provider.
I will likely always be an advocate and customer of theirs as long as they continue to evolve and nurture their relationships as they go.

Aspetti positivi:

What I enjoyed and valued most about SportsEngine's sites and software is ease of use and versatility. For someone who is tech savvy (one way of saying it) or someone who is functional at best on a computer this company has something for you in their product. You can easily modify and populate a website for the barely functional individual... or you can rock an excellent sports site with tons of integrations and modifications that are all accessible at your fingertips.

Aspetti negativi:

What I like least is so petty and idiosyncratic that it's barely worth mentioning. I would change things like adding anchors in texts on one page that can be linked from another page. Silly but it's small and maybe not worth fighting for. I would also like to see an appointment app that is solely SportsEngine and not a third-party integration that you add code from another site. Wish list.

Good software for small organizations looking for basic features

Commenti: It felt like everything took multiple steps to do simple things.

Aspetti positivi:

Once you got used to how to navigate it made doing repeatable tasks very easy.

Aspetti negativi:

The ability to make custom look and feel for our two organizations.

Great Idea with a few Bugs

Commenti: Overall, in spite of a few challenges such as slow updates, this app has been very helpful to me as a very busy mom with kids and multiple sports. It keeps my schedule easy to manage and view at any time. It also is useful to have the chat and messages features order to get a hold of teammates or coaches. If the few small issues would be resolved, it would be perfect!!

Aspetti positivi:

This is a busy mom’s dream. You can add multiple sports teams as your favorites, allowing you to view a daily schedule encompassing multiple sports teams.

Aspetti negativi:

I have noticed some small bugs with this app. Sometimes, my schedules do not update automatically. This leads to confusion. I also have had some issues with the chat feature. When someone sends a message in chat, the message appears on the home screen of my phone. The message is truncated as usual. When I click on the message or open the app to view the whole thing, Sometimes the message is not there. Even when I try to refresh the message page, the messages will not appear for several hours. This can be problematic when a message is time-sensitive.

Database Doesnt Work They just take money

Commenti: The customer service has become terrible. The database was flawless till the end of June and now simply does not work.

Aspetti positivi:

The program is a series of templates that you can manipulate for your specific organization. The system is fairly robust in the options and ways you can get what you need done.

Aspetti negativi:

The database is not working. It has not worked for over two months. Clients who register I am not able to see nor have any idea who they are. They created a new area to register that should have simplified it, but that has not fully worked either. The phone system doesnt work. If you call they tell you to go to the website and register for a chat or schedule a phone call, then it hangs up. I have been on with support 4-5 times in the past 2 months and they have not resolved it and give you a canned response. As of this date, my database still does not work and the customer support is very poor. Nor have they refunded any monies as I have asked.

Extremely satisfied; fantastic customer service; easy to build a professional looking website.

Commenti: Platform allows us to build a world class website for a elite travel baseball program.

Aspetti positivi:

SportsEngine has been a true partner from the original sales cycle to the design, build and implementation of our travel baseball site. Their outstanding customer service and support is world class. I'm a IT professional and work with many vendors and I would rank SportsEngine right up there with the best of them. They deliver a high-end product with incredible responsive support and assistance (and always with a smile). Our organization knew want we wanted and SportsEngine went above and beyond to ensure we were happy with the end solution. We were admittedly a high-maintenance customer and I never once sensed they were frustrated with accommodating our requests/needs. The SportsEngine community as been a great resource for us for new ideas and tips/tricks. The tools was easy to learn and fun to work with. The tool allows for an incredible amount of functionality. We believe SportsEngine platform and professional support has allowed us to build one of the top travel baseball sites in the country. The cost was super competitive to other platforms we looked at and if you look at the site, you would expect that it cost way, way more than what we paid for it. It's a great value through and through. We couldn't be happier with our selection of SportsEngine and we couldn't be happier with our ongoing partnership.

Great platform for youth sports and more!

Aspetti positivi:

SportsEngine is a fantastic platform for our youth soccer club. The product makes a lot of my job seamless as I move from registrations to invoicing to the website itself. The back office is fairly simple to use and even updating the website is pretty much a no-brainer. Our families love how easy it is to navigate. The mobile options keep getting better and better and they are constantly adding new features to both the desktop and mobile versions, as well as to the app. The website is so easy to use that we also switched another website over to SportsEngine recently and it's already a million times easier to update.

Aspetti negativi:

The only cons we've run into is the help desk when using a Mac. The help features don't like Safari so much and I end up calling our support people on the phone instead. I will say, all of our support team is fantastic and happy to help. The improvements over the past year to all the features really leave me with little to "con".

Life Saver

Aspetti positivi:

What I like most about sports engine is that the app and the online are interconnected. I can make a change or chat on the app and see it happen right from the app. I also love the ability to be creative with our registrations and being able to set limits for discounts and a timeframe. With the new update for invoicing it makes it even more flexible for our fee waiver families. The app also makes it really easy for parents that are divorced to be connected without sharing their login information with the gaurdian feature that was a complete game changer.

Aspetti negativi:

The thing that I wish we had on the app was the ability for parents to pay invoices and to see what bills are due and their account balance through the app instead of them having to go online.

SportsEngine: Lots of promises but nothing works as advertised. Customer support is awful.

Commenti: I purchased this product to set up a website for a youth volleyball club I manage. None of the features the sales rep promised or touted work as advertised. They will take your money and leave you to figure everything out. I had to hire someone with website experience to get the basic shell set up. It's not intuitive or user friendly. There are lots of bugs and glitches. Extremely frustrating. The worst part of the experience has been the customer support. There is none. You have to email your question. Responses take a minimum of 24 hours to come and they rarely solve the problem. Mostly a "try this" or "we think"... If I attempt their "try this" and it does not work it's another email and another 24+ hours for a response. Items that should be resolved in less then an hour take weeks to resolve. Don't waste your money or time with this product.

Aspetti positivi:

Its a professional looking website.

Aspetti negativi:

Extremely time consuming to use. Awful customer support. Lot's of glitches and bugs.

Easy to Use, Great Client Support!

Aspetti positivi:

The ease of use and initial set-up. Plus the fact that web-based chat support is available quickly and easily, and the support techs convey the help clearly and in laymen's terms.

Aspetti negativi:

Nothing...since we've started using SportsEngine, we haven't come across anything that we don't like. Anything that we haven't understood or needed help with, we have been able to get that help or clarification ASAP from support services.

Stay Away or plan to take a full time job trying to figure it out

Commenti: We got scared into changing and at every step of the way it has been a dismal experience. Strongly suggest people stay away from the service if you want to manage your team/club.

Aspetti positivi:

They offer to do a lot of the work for you and their customer service team is very responsive. They can't do a lot to help you because of the limitations of the platform though.

Aspetti negativi:

Everything else. UI is ancient, functionality is cumbersome. Doesn't allow for you to email parents/guardians. If you signed up your kid for a tournament years ago, it keeps all that information and creates an identity based on the email that you can't control for your members. When they want help with a password reset or change emails it all goes through sportsengine and the admins can't help.

Longtime customer on the SportsEngine platform

Aspetti positivi:

I really like the ease and flexibility of altering the appearance of our site. The widgets make it very to use. Support team is very responsive and their developers seem to be consistently making improvements.

Aspetti negativi:

The sms and messaging has improved greatly for clubs/teams but it needs to have the ability to message on a league wide basis.

Great product for the price!

Commenti: Great experience, great people and great growth potential in the market they serve.

Aspetti positivi:

Been using it for more than seven years and the features that have been added since the first year is impressive. It’s easy to use and I am looking forward to what’s next!

Aspetti negativi:

Sometimes the functionality can be limiting, but there is a solution for every challenge I have faced!

Great for Youth Baseball

Commenti: This product helped save all the bac and forth via text messages with parents, it allowed parents to tell me if their son or daughter can make a game or practice and it also allows me keep track of the games within the app. Nothing but a great convenient experience.

Aspetti positivi:

I love how it's easy to manage your team, and send out notifications, schedules and game updates to all the parents without having to send out the info via a group text which can get messy.

Aspetti negativi:

There isn't much that I don't like about the software. I just wish there was a way to force the parents to RSVP however that isn't a software issue.

Very useful site

Commenti: I deal with less paperwork, am more organized and able to get all the information I need.

Aspetti positivi:

It has saved me a lot of time and allowed me to use my time for other tasks. All the information I need is at my finger tips.

Aspetti negativi:

I wish some of the forms that are filled out could be printed without needing to be down and uploaded.