Zen Planner

un app per personal

Aspetti positivi:

è un software che permette di fare schede con semplicità

Aspetti negativi:

non riesco a salvare bene la scheda e tenerla a portata di mano

Very Helpful Customer Service!!!

Commenti: Zen Planner software has enabled our company to introduce a program to our customers in a seamless fashion. Their customer service was vital in helping us with this process.

Aspetti positivi:

The software is very slick and versatile!

Aspetti negativi:

There was a lot to learn that I wasn't familiar with.

Perfect for managing a martial arts studio

Commenti: I was really impressed on how well they understand how martial art schools work. The software takes into account everything you need to keep your school running - from scheduling out classes students reserve for, to taking payments and setting up merchant accounts, to desk check-in software, to students having their own portal to track their membership and status. Customer support was very helpful during the onboarding.

Aspetti positivi:

You can tell this software was designed for martial artists. One of my favorite things you can do is designate belt rankings to students, and design your system in a way that when a student is ready to test for the next belt, whether its the amount of time they've been training with the studio, to achieving certain skills required, Zen Planner notifies you and helps you plan belt testing. I loved that they recognize how important it is for martial art schools to know where students rank. I was able to plan out all my belts, what skills are required and minimum of time with the school they need to have to test. Most gym software don't recognize all the small nuances that martial art schools need to track where their students stand.

Aspetti negativi:

The apps for desk login can be a little buggie sometimes and require an update or reset the iPad to get the software to work.

Worst customer service possible

Commenti: Zen Planner is absolutely the worst. I decided to go with a different program and half way through the porting process we thought it would be simpler to simply stay with Zen Planner. Nope, they never called us back.

Aspetti positivi:

I really didn't like anything about it. It was overly complicated, redundant and the same glitches existed for years.

Aspetti negativi:

It was hard to maintain an idea of what our client base actually was. Some clients were counted twice. We had to check 3 different areas to make sure our billing was going through.

Finally Found the Right System

Commenti: This software has made this much more simple and allowed us to enhance our customers experience in our facility!

Aspetti positivi:

-Set up was detailed step by step process and had video reviews that our staff could go back to -Customer service is the best that we have seen -Hotline always has a person you can talk to (have answered every question we have had and has taught us how to solve the problem should it ever come up again) - Hotline is available 7am-7pm -Email (you can send a detailed email and have it answered within one business day) - Our on-boarding assistant fallowed up with us after a month to make sure everything was running - Has easy quick reporting - Great schedule (imbeds into website so you do not have to leave company page) -Great point of sale (imbeds into website so you do not have to leave company page) - Mobil app is simple for customers and makes scheduling simple

Aspetti negativi:

online mobil site cannot work with out cookies which most smart phones automatically disable so we needed to send out an email with instructions on how to enable them