Cos'è Zen Planner?Questo software completo per la gestione degli iscritti alla palestra fornisce tutto il necessario per trasformare la passione in un'impresa di successo. Con elaborazione dei pagamenti e fatturazione automatica, siti web integrati per la generazione di potenziali clienti, pianificazione, vendita al dettaglio, automazioni, app per iscritti e personale, report dettagliati e altro ancora, questa soluzione fornisce tutto il necessario per crescere, coltivare e trattenere gli iscritti.
Chi utilizza Zen Planner?
Titolari di imprese di fitness che desiderano trascorrere il loro tempo facendo ciò che amano e condividendo la propria passione invece di sedersi dietro una scrivania a svolgere il lavoro amministrativo necessario per gestire un'impresa.
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Recensioni su Zen Planner
un app per personal
è un software che permette di fare schede con semplicità
non riesco a salvare bene la scheda e tenerla a portata di mano
Very Helpful Customer Service!!!
Commenti: Zen Planner software has enabled our company to introduce a program to our customers in a seamless fashion. Their customer service was vital in helping us with this process.
The software is very slick and versatile!
There was a lot to learn that I wasn't familiar with.
Risposta di Zen Planner
4 anni fa
Happy to hear it - thanks Jody!
Customer support is outstanding
Commenti: I'd give it a B- on a grading scale. The customer support is outstanding but any time you want to go beyond just keeping track of how many students you have, things become way too complicated.
Customer support really is top notch. The on boarding team is fantastic and truly went out of their way to ensure we had every available resource for success. Any little quirky issue or question we have is answered quickly and professionally by the customer support team. They are fantastic.
The basics are great but it seems to go from "ok to use" to "I have absolutely no idea what to do here" the minute any complication arises. There does not need to be a "staff user" and a "kiosk mode" on the Ipads, it confuses everyone and wastes a lot of time. Converting reports to pdf feature should be a breeze, but doesn't convert the entire report and is useless. It should have a much easier pos system as well. No real way for instructors to leave notes for students, why not? Never use the mass email or text because its just too complicated-these things can be fixed if they gave it some attention.
Risposta di Zen Planner
3 anni fa
Thanks, Jen, we'll pass your good words on to our customer support team!
very happy i made the switch!
Commenti: Great! client account alerts are super helpful to make sure we are getting paid any money owed
It makes it simple to manage the most important tasks at my gym without over complicating things.
a few auto emails could improve/be added
Used it for three years - feature rich but hard to use
Commenti: We switched from Mindbody to Zenplanner and used it for three years. Zenplanner is chock full of features (other than membership discounts, as mentioned above), but it's so full of features that it becomes clunky and hard to use. I could do just about anything from my admin account, but my fellow coaches who spent less time in it had a harder time working with it. Customers also struggled a lot. We have now switched to Upper Hand, and while it has fewer features and the reports aren't as good, our customers are actually booking their own classes instead of making me do it.
I was the primary account administrator, and I could fix just about anything retroactively. Once you really know your way around, it's got almost everything you could think to want. There are a lot of customization options for emails you can send your customers, and it was easy to check which emails an individual had opened. The reports were great. Best reporting I've seen, and it's pretty much the only thing I'll miss. Support was good - very responsive, with multiple ways to contact them. I also appreciated the discounts they gave businesses at the start of the COVID shutdowns.
The software was very difficult for customers to use, so much that about half of our parents (and a couple of our coaches) just wanted me to do everything for them. Doing so on my end was time-consuming. Zenplanner offers some options to integrate with our existing website, but it didn't work in every circumstance. What customers could do from our primary domain was pretty limited, and it wasn't easy to switch back and forth between our site and the ZP site. Zenplanner does not offer automatically-applied membership discounts, so we had to have customers use offer codes. Membership discounts (such as on retail or private lessons) are pretty standard in fitness businesses and not having that option was a major pain. There was no way to easily see which coaches had availability at which times.