Exotel

by Exotel Techcom

4.5 / 5 2 reviews
Exotel

Average Ratings

2 reviews
  • Overall 4.5 / 5
  • Ease of Use 4 / 5
  • Customer Service 4.5 / 5
  • Features 4.5 / 5
  • Value for Money 4 / 5

Product Details

  • Pricing Details starts at Rs. 9,999
  • Free Trial Yes
  • Deployment Cloud, SaaS, Web
    Mobile - Android Native
  • Support 24/7 (Live Rep)

Vendor Details

  • Exotel Techcom
  • https://exotel.in

About Exotel

Business phone system on the cloud that integrates with CRM solutions, supports multiple-level IVR and call recording.

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Exotel Features

  • Auto Dialer
  • Call Center Management
  • Call Monitoring
  • Contact Management
  • IVR / Voice Recognition
  • Inbound Reporting
  • Outbound Reporting
  • Predictive Dialer
  • Telemarketing Management
  • VoIP
  • Voice & Data Integration

Exotel Most Helpful Reviews

A good Call forwarding tool

Translate with Google Reviewed on 1/25/2019
Rohan P.
Technical Support Engineer
Information Technology & Services, 51-200 Employees
Used the Software for: 1+ year
Reviewer Source 
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: The calls were taken care of.

Pros: Exotel is a good tool to have vritual landline numbers and forward the calls to mobiles. Also, calls can be forwarded easily and SMS is available too.

Cons: The Exotel app is very crude and needs a serious re-design.

Feature loaded cloud telephony system

Translate with Google Reviewed on 3/7/2018
Anand R.
Coordinator
Used the Software for: 1-5 months
Reviewer Source 
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Pros: This cloud telephony system is loaded with all required features, be inbound and outbound calls or call and SMS campaign.

Cons: Using it from past few weeks did not find any cons so far, calls are moving smoothly leaving operator failure couple of times, but we were well informed on this withing the dashboard itself through stickers.

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