--- description: Scopri le funzionalità di Exotel, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Exotel - Prezzi, recensioni, informazioni - Capterra Italia 2026 --- Breadcrumb: [Home](/) > [Software per centralini virtuali](/directory/30084/telephony/software) > [Exotel](/software/134642/exotel) # Exotel Canonical: https://www.capterra.it/software/134642/exotel Pagina: 1/4\ Avanti: [Pagina successiva](https://www.capterra.it/software/134642/exotel?page=2) > Sistema telefonico aziendale che consente la comunicazione con i clienti mediante integrazioni CRM e supporto IVR multilivello. > > Conclusione: valutazione di **4.3/5** stelle assegnate da 69 utenti. Miglior punteggio per il parametro **Lo consiglieresti?**. ----- ## Panoramica ### Chi utilizza Exotel? Soluzione di telefonia aziendale per tutte le imprese che offre chiamate voice-over, SMS contestuali, verifica degli utenti, mascheramento dei numeri di telefono e altro ancora. ## Statistiche e valutazioni | Parametro | Valutazione | Dettaglio | | **Nel complesso** | **4.3/5** | 69 Recensioni | | Facilità d'uso | 4.3/5 | Sulla base delle recensioni complessive | | Assistenza clienti | 4.1/5 | Sulla base delle recensioni complessive | | Rapporto qualità-prezzo | 4.2/5 | Sulla base delle recensioni complessive | | Funzionalità | 4.1/5 | Sulla base delle recensioni complessive | | Percentuale di raccomandazione | 80% | (8/10 Lo consiglieresti?) | ## Informazioni sul fornitore - **Azienda**: Exotel Techcom - **Anno di fondazione**: 2011 ## Contesto commerciale - **Prezzo di partenza**: 200,00 USD - **Modello tariffario**: (Versione di prova gratuita (free trial)) - **Pubblico target**: 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementazione e piattaforme**: Cloud, SaaS, Web - **Lingue supportate**: hindi, inglese - **Paesi disponibili**: Australia, Canada, India, Indonesia, Malaysia, Singapore, Stati Uniti ## Funzionalità - CRM - Chatbot - Composizione automatica dei numeri di telefono - Conversione testo-parola - Creazione di report/analisi - Definizione degli script di chiamata - Gestione contatti - Gestione della campagna - Gestione della forza lavoro - Gestione delle code - Gestione di call center - IVR - Instradamento automatico - Instradamento delle chiamate - Interfaccia agente - Invio di SMS di massa - Messaggio vocale - Messaggistica bidirezionale - Messaggistica programmata - Monitoraggio delle chiamate - Personalizzazione dei messaggi - Pianificazione della campagna - Programmazione della campagna - Programmazione delle richiamate - Registrazione - Registrazione delle chiamate - Registrazione delle chiamate - Script multipli - Smistamento automatico delle chiamate - Third-Party Integrations - Trasferimento delle chiamate - VoIP ## Integrazioni (9 in totale) - CleverTap - Freshdesk - HubSpot CRM - Kapture CX - LeadSquared - MoEngage - Salesforce Platform - Shopify - Zendesk Suite ## Opzioni di supporto - Email/Help desk - FAQ/Forum - Knowledge Base - Assistenza telefonica - Assistenza diretta 24 ore su 24 - Chat ## Categoria - [Software per centralini virtuali](https://www.capterra.it/directory/30084/telephony/software) ## Categorie correlate - [Software per centralini virtuali](https://www.capterra.it/directory/30084/telephony/software) - [Software per call center](https://www.capterra.it/directory/30007/call-center/software) - [Piattaforme per SMS marketing](https://www.capterra.it/directory/30842/sms-marketing/software) - [Software per contact center](https://www.capterra.it/directory/32035/contact-center/software) - [Software IVR](https://www.capterra.it/directory/30231/ivr/software) ## Alternative 1. [VoIP.ms](https://www.capterra.it/software/203084/voip-ms) — 4.8/5 (697 reviews) 2. [Genesys Cloud CX](https://www.capterra.it/software/21409/genesys-cloud) — 4.3/5 (262 reviews) 3. [XCALLY](https://www.capterra.it/software/136894/xcally) — 4.8/5 (130 reviews) 4. [uContact](https://www.capterra.it/software/115213/ucontact) — 4.5/5 (81 reviews) 5. [JustCall](https://www.capterra.it/software/157853/justcall) — 4.1/5 (223 reviews) ## Recensioni ### "Best Software for cloud and virtual Telephony in India" — 5.0/5 > **Tapesh** | *31 ottobre 2019* | Servizi e tecnologie dell'informazione | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: Their marketplace is the best thing that i used with the software everything is pre-default and its great along with easy to use. Just like plug and play services. > > **Inconvenienti**: They are not providing services out of India so we have to manage multiple options for Indian customers and for other countries customers. > > Team is very helpful to setup your number and the things you needed they will understand your requirement. ----- ### "Product with great options" — 5.0/5 > **Utente Verificato** | *21 ottobre 2019* | Consegna di pacchi/merci | Tasso di raccomandazione: 8.0/10 > > **Vantaggi**: Data security is key to our organization and Exotel has helped us a lot in achieving the same. We have been using exotel to help our delivery partners connect with customers. Exotel helps bridge that gap by keep the customer contacts anonymous. > > **Inconvenienti**: Even if our agents are busy on some other call, it does not tell you a busy tone. You as a caller, will still hear 'ringing tone' and if no one answers your call, you will feel that the call was not pickedup. While in reality, all the agents were busy hence, the call was not even connected at all. > > Exotel has been a key to connect with customers and also keep data privacy intact. We use it as a help line for our delivery partners and they also are able to connect with multiple agents with just a single help-line number. Exotel, is a great product for service industry. ----- ### "My take on Exotel" — 3.0/5 > **Prasanna** | *23 ottobre 2019* | Settore automobilistico | Tasso di raccomandazione: 6.0/10 > > **Vantaggi**: We liked how easy it was to setup the whole process. We felt that the UI \& UX was amongst the best in the cloud telephony space. > > **Inconvenienti**: There are a couple of issues with the way reports are generated. There are a lot of call drops-we are unable to figure out why we have so many abandoned calls though there have been free agents. Would love it if there could be some kind of timing mechanisms set up to figure out how long the customer had to wait before connecting to an agent. Would certainly help us and other clients with improving our own SLAs. > > It's been pretty good. Reaching support is a bit of a challenge. However we could sort out our issues after a quick visit to your offices in Bangalore. ----- ### "A Good Product with a Lousy After Sales Services" — 4.0/5 > **Puvinthan** | *21 gennaio 2022* | Ospedali e sistemi sanitari | Tasso di raccomandazione: 0.0/10 > > **Vantaggi**: 1. Very easy to use and monitor your calls 2. > > **Inconvenienti**: 1. It has to do some presetting by installing a 3rd party software, prior using the number through the software > > The after sales services from Exotel is horrible. If any of you planned to purchase the product be very sure that you only purchase it 1 time at 1 go. If you wanted to add-in, you will have to wait for ages to get your request done. All of the customer support only be nice when you are a new customer. Thereafter, you are invisible for them. No call, No email or No Chatting can help you. A good product under a lousy customer service support. ----- ### "Exotel Feedback" — 5.0/5 > **Surya** | *14 novembre 2024* | Gestione formativa | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: We’ve been using Exotel for our customer support and communication needs, and it has been a fantastic experience. The platform is incredibly reliable with clear call quality and minimal downtime, which is crucial for our business. The setup process was straightforward, and the integration with our CRM and other tools has made it easy to manage customer interactions from one place. > > **Inconvenienti**: While Exotel offers reliable call quality, I’ve found the platform can sometimes be difficult to navigate, especially for new users. The user interface feels a bit outdated, and it can take some time to figure out how to access certain features. ----- Pagina: 1/4\ Avanti: [Pagina successiva](https://www.capterra.it/software/134642/exotel?page=2) ## Link - [Visualizza su Capterra](https://www.capterra.it/software/134642/exotel) ## Questa pagina è disponibile nelle seguenti lingue | Lingua | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Dati strutturati