--- description: Scopri le funzionalità di NiCE CXone, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: NiCE CXone - Prezzi, recensioni, informazioni - Capterra Italia 2026 --- Breadcrumb: [Home](/) > [Software per call center](/directory/30007/call-center/software) > [NiCE CXone](/software/134775/incontact-call-center-software) # NiCE CXone Canonical: https://www.capterra.it/software/134775/incontact-call-center-software Pagina: 1/25\ Avanti: [Pagina successiva](https://www.capterra.it/software/134775/incontact-call-center-software?page=2) > Software per contact center basato sul cloud che offre realtà virtuale, inoltro basato sulle competenze, intelligenza artificiale, fusione delle chiamate e analisi. > > Conclusione: valutazione di **4.2/5** stelle assegnate da 582 utenti. Miglior punteggio per il parametro **Lo consiglieresti?**. ----- ## Panoramica ### Chi utilizza NiCE CXone? I contact center di organizzazioni di piccole e medie aziende e governi utilizzano NICE inContact CXone per offrire eccezionali esperienze ai clienti su tutti i canali digitali e voce. ## Statistiche e valutazioni | Parametro | Valutazione | Dettaglio | | **Nel complesso** | **4.2/5** | 582 Recensioni | | Facilità d'uso | 4.2/5 | Sulla base delle recensioni complessive | | Assistenza clienti | 4.0/5 | Sulla base delle recensioni complessive | | Rapporto qualità-prezzo | 4.1/5 | Sulla base delle recensioni complessive | | Funzionalità | 4.1/5 | Sulla base delle recensioni complessive | | Percentuale di raccomandazione | 80% | (8/10 Lo consiglieresti?) | ## Informazioni sul fornitore - **Azienda**: NiCE ## Contesto commerciale - **Prezzo di partenza**: 110,00 USD - **Modello tariffario**: (Versione di prova gratuita (free trial)) - **Pubblico target**: 51-200, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementazione e piattaforme**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Windows (locale), Linux (locale) - **Lingue supportate**: arabo, bulgaro, ceco, cinese, cinese tradizionale, coreano, croato, danese, francese, giapponese, greco, indonesiano, inglese, italiano, norvegese, olandese, polacco, portoghese, rumeno, russo, spagnolo, svedese, tedesco, thailandese - **Paesi disponibili**: Anguilla, Arabia Saudita, Argentina, Australia, Austria, Bahamas, Bahrein, Bangladesh, Barbados, Belgio, Bermuda, Bielorussia, Bolivia, Brasile, Brunei, Bulgaria, Cambogia, Canada, Cechia, Cile e altri 89 ## Funzionalità - CRM - Chatbot - Composizione automatica dei numeri di telefono - Comunicazione multi-canale - Connessione telefonica automatica - Creazione di report/analisi - Cronologia clienti - Dashboard - Database clienti - Definizione degli script di chiamata - Employee Coaching Tools - Gestione contatti - Gestione degli elenchi - Gestione dei biglietti - Gestione dei feedback - Gestione dei modelli - Gestione dei sondaggi - Gestione del personale - Gestione dell'accordo sul livello di servizio (SLA) - Gestione dell'esperienza del cliente - Gestione della campagna - Gestione della posta elettronica - Gestione della posta in arrivo - Gestione della qualità - Gestione delle code - Gestione delle comunicazioni - Gestione delle ferie - Gestione foglio presenze - Instradamento automatico - Instradamento delle chiamate - Live Chat - Messaggio vocale - Messaggistica via SMS - Modelli personalizzabili - Moduli personalizzabili - Monitoraggio delle chiamate - Per i call center - Pianificazione del personale - Portale self-service - Previsione del personale - Quadro della attività - Raccolta dati multi-canale - Registrazione - Registrazione delle chiamate - Registrazione delle chiamate - Selezione predittiva dei numeri di telefono - Sondaggi e feedback - Trasferimento delle chiamate - VoIP - Workflow Automation ... e altre 29 funzionalità ## Integrazioni (36 in totale) - AnswerDash - Applango - Atos Suite - Bullhorn - CallVU - Cyara - DaaS - Dynamics 365 - Firefly - Haptik - HubSpot Content Hub - Inbenta - Ivinex CRM - Kustomer - Lightico ... e altre 21 integrazioni ## Opzioni di supporto - Email/Help desk - FAQ/Forum - Knowledge Base - Assistenza telefonica - Assistenza diretta 24 ore su 24 - Chat ## Categoria - [Software per call center](https://www.capterra.it/directory/30007/call-center/software) ## Categorie correlate - [Software per call center](https://www.capterra.it/directory/30007/call-center/software) - [Software di customer satisfaction](https://www.capterra.it/directory/30541/customer-satisfaction/software) - [Software CRM per la gestione dell'engagement del cliente](https://www.capterra.it/directory/30906/customer-engagement/software) - [Sistemi di messaggistica con i clienti (CCM software)](https://www.capterra.it/directory/31002/customer-communications-management/software) - [Software per servizio clienti](https://www.capterra.it/directory/22/customer-service/software) ## Alternative 1. [Bitrix24](https://www.capterra.it/software/113540/bitrix24) — 4.2/5 (1005 reviews) 2. [LiveAgent](https://www.capterra.it/software/102188/liveagent) — 4.7/5 (1789 reviews) 3. [Genesys Cloud CX](https://www.capterra.it/software/21409/genesys-cloud) — 4.3/5 (269 reviews) 4. [Five9](https://www.capterra.it/software/132405/five9) — 4.2/5 (487 reviews) 5. [Zendesk Suite](https://www.capterra.it/software/164283/zendesk) — 4.4/5 (4094 reviews) ## Recensioni ### "Excellent Resource; Future Versions Will Be Even Better" — 5.0/5 > **Saskia** | *19 settembre 2023* | Ristoranti | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: It inlcudes a real-time chat feature, so we can stay in touch with clients in real time; it supports VoIP, so we can take and make calls; and it has automated call routing, so we can direct calls effectively and give them to the most qualified agent. As a result, we are able to track each client's transactional past with our business and tailor our services accordingly. > > **Inconvenienti**: The setting of the system along with the transfer of client data has been a major challenge for us because it is both labor-intensive and time-consuming. Every time we make a new client profile, we have to spend a lot of time filling in fields that the system thinks vital. If the system allowed us to modify the information it asked for, it would save us a lot of effort and time. > > It's a one-stop shop for customer service needs, with support for phone calls, emails, instant messaging, and more, as well as call monitoring and conversation tracking across all channels. In addition, it features client questionnaires to help us learn more about their needs and preferences so that we may better meet them. ----- ### "Great Business Partner" — 4.0/5 > **Sarah** | *30 ottobre 2024* | Servizi finanziari | Tasso di raccomandazione: 7.0/10 > > **Vantaggi**: Leading edge of contact center technology > > **Inconvenienti**: Lack of support and training and downtime due to issues. > > Good experience, everyone we've worked with has been helpful. It's the knowledge base that seems to cause confusion and/or new product features that don't work as expected. ----- ### "I can't use this" — 1.0/5 > **Adam** | *31 agosto 2023* | Beni di consumo | Tasso di raccomandazione: 0.0/10 > > **Vantaggi**: Support is responsive and helpful for things that work. Reporting for phones is decent. It's good to have everything all in one (ACD, IVR, WFM, QA). > > **Inconvenienti**: You can only forecast LEGACY email and chat with CXone. If you went with Digital (DFO) chat and email, like we did at NICE's recommendation, then you can't forecast email and chat in CXone. The next logical step would be to build your own model with historical data. But the reports out of CXone do not provide interval level historical data (AHT, SL, RR, none of it). You can get totals by channel by day, but not by interval. There are only two reports in CXone Reports that provide data on digital contacts. There's an interval report in the Performance Management section, but if you enter a range beyond 1 day, the interval data is in aggregate, which is to say, pretty much useless. Multiply the number of skills by channels, and that's how many reports you'd have to pull each day. If you don't know how to work with APIs, you're out of luck and you'll have to pull a resource to help. Their regular support team can help with non-DFO. Their advanced support team that costs a pretty penny per 15 minutes, has only surface level knowledge of DFO. If you have trouble using their tool, they will refer you to their APIs. So you either have to take time out of your busy day/life to learn how to use APIs or lean on one of your internal resources who knows how to use them, if you even have any.Their Fall '23 release is supposed to address a lot of these issues, but NICE was not forthcoming with any of the above, we had to figure all of this out on our own. > > I continue to spend an inordinate amount of time working around CXone's inadequacies. Our business does not have the level of data it needs to function at the level we should be able to for the price we pay.They over-sell and under-deliver. ----- ### "How "Nice" of You to Read My "inContact" Review\!\!" — 4.0/5 > **Utente Verificato** | *25 febbraio 2021* | Servizi e tecnologie dell'informazione | Tasso di raccomandazione: 6.0/10 > > **Vantaggi**: I most enjoy the ability to utilize the platform how you best see fit. It's very easy to customize to your specific preference and that helps a lot with being organized. > > **Inconvenienti**: I dislike the recurring instances of the platform 'dropping' and me having to restart my computer before being able to sign back in and start working again. > > I am using this platform as a call center management system. Our Service Desk employees all use this and it has made a world of difference on everyone being on the same page and being able to quickly adapt to changes. ----- ### "Great Product" — 5.0/5 > **Chris** | *30 agosto 2023* | Salute, benessere e fitness | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: Very easy to use, able to be deployed with little to no issues and it is always kept up to date > > **Inconvenienti**: Tech support can take a little longer to get a case worked when something does come up ----- Pagina: 1/25\ Avanti: [Pagina successiva](https://www.capterra.it/software/134775/incontact-call-center-software?page=2) ## Link - [Visualizza su Capterra](https://www.capterra.it/software/134775/incontact-call-center-software) ## Questa pagina è disponibile nelle seguenti lingue | Lingua | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Dati strutturati