Comments: The monday software/platform has been the best project management/planning I have ever used. The GUI, look and feel, and feature set is amazing. I feel like my projects are more organized than ever and injected accountability aspect to project plans. The Score of 9 is only because of the pricing structure. I will continue to recommend the product to colleagues.

Pros: Best graphic user interface (GUI) and user experience (UX) across all online/mobile project and task management platforms available in the marketplace in 2018. The online (web) experience of a project management/planning tool is my #1 requirement. This includes a product's overall features, usability, GUI, appearance, customization, admin control, group management/control, private/public control, in-group messaging features, etc. I prefer to use my PC/laptop (vs. mobile apps) to create and manage project plans - the online experience with monday easily had me sold. Internet was down one day, and I needed immediate access to a monday project plan. I downloaded the monday mobile app and managed a project via a mobile app for the first time ever. The mobile app look and feel mirrored my URL version...a platform's mobile app is now a key purchasing criteria to me. Integration with and provisioning for complementary project/team management apps (i.e., Trello) is seamless, elevating the user experience and overall functionally. As an independent consultant, I appreciated the ability to and ease of sharing select project plan with specific clients though private invitation/authorization options. The overall customization and personalization possibilities are great. Features such as Color Code options for tasks/items; the ability to add, delete, reorganize/move and customize Task Fields (i.e., Due Dates, Task Owner); and Calendar Views variations are invaluable.

Cons: There is not much to not like about the monday platform. My experience has been so great that I have recommended it to clients and other independent consultants. My clients have provided excellent feedback and praised my choice of project management platform/tool. So, thank you, monday for making me look good! My only advice to the monday team would be to reconsider pricing options. As an independent consultant, I do have to monitor business expenses. It would be nice to have pricing options for 2 users (admin and a client) for long-term projects with a single client for which you have a single point of contact. Or pricing options where an admin can add one user at a time for a monthly fee and then remove/add users one at a time as needed for ultimate flexibility in plan options and pricing. Sometimes it is key to remember the sole proprietors and small businesses that are out there. We are an undeserved, overlooked market opportunity with limited budgets. So, we tend to seek out and utilize less feature rich free options over amazing paid platforms such as monday. I have the Basic Plan (up to 5 users). I've spent for 2 users to support (User 1 = me as the admin/consultant and User 2 = my primary point of contact at my client/customer with whom I have exclusive contract). I'm forced to pay for 3 extra licenses I can not and will not use. I now must cancel due to the expense. Please rethink price options.

Comments: We desperately needed an easy to use, easy to update project management tool in our App Development company. The Sales Dept. would get calls from clients asking, "how's our app coming," and they had to e-mail the Tech Dept, wait for a response and then call the Customer back. Now, the Sales Dept. can see exactly what stage of Development the client's app or website is in and tell the customer right then and there. No wasted time e-mailing or returning phone calls.
Also, the Tech Dept. can see what the Sales Dept. has in the pipeline so they can predict what's coming in. It has also helped us streamline processes for each Dept. The whole entire sales process can be mapped out with every step start to finish, with the final step being customer survey sent. You never forget to do any step any more! You can also customize your responses for each step along the way such as "Done" or "In Progress" or "Waiting For Client", etc. The customer service with monday.com is excellent. That's a big deal to me. I don't want to hunt and peck around the internet trying to find chat groups or how to contact support. When you ask a question you get a response within a short period of time. The software is pretty intuitive but there are support tools to learn tips and tricks.

Pros: Easy to use, very intuitive. Customizable to your projects and company. You can easily monitor step by step processes in however many Departments you have in your company. I like that its now an app that can live in my button dock. One click and its open. I like that you can discuss clients back and forth between team members.

Cons: Right now I can't think of anything. Perhaps there are glitches or design features that more advanced users might appreciate but for our needs it works exactly as we need it to.