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Cos'è AxisCare?

Progettato per agenzie di lavoro private non mediche e il programma sanitario Medicaid, il sistema basato su web di AxisCare è una soluzione personalizzabile sul mercato. Ogni agenzia è diversa dall'altra, quindi perché cambiare le operazioni per adattarsi a un software rigido? Con pianificazione completa, un'app GPS per dispositivi mobili, fatturazione automatica, integrazioni con fatturazione/stipendi, moduli personalizzati e creazione di report, AxisCare è un software di pianificazione versatile e facile da utilizzare nel settore dell'assistenza a domicilio.

Chi utilizza AxisCare?

Si rivolge al mercato dell'assistenza a domicilio non medica, per uso privato, comprese le agenzie che fatturano a Medicaid. I clienti AxisCare migliorano il proprio flusso di lavoro, semplificano la fatturazione e la gestione degli stipendi e dispongono di funzioni di creazione di report complete.

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Le barre verdi mostrano il prodotto con il risultato migliore in base alla valutazione media e al numero di recensioni.

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Recensioni su AxisCare

Punteggio medio

Nel complesso
4,6
Facilità d'uso
4,5
Servizio clienti
4,5
Caratteristiche
4,3
Rapporto qualità-prezzo
4,5

Recensioni per dimensioni dell'azienda (numero di dipendenti)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Trova recensioni per valutazione

5
71%
4
23%
3
4%
2
1%
1
1%
Rich
Rich
Director of Customer Experience (USA)
Utente LinkedIn Verificato
Ospedali e sistemi sanitari, 11-50 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Highly Recommend AxisCare for Home Healthcare Agencies

5,0 2 anni fa

Commenti: Overall, the folks at AxisCare have done an outstanding job of continually developing the AxisCare System and they are excellent at updating us and continuing to update their knowledge base and training support. I highly recommend them to anyone looking for a good solution for their home healthcare business.

Aspetti positivi:

It is obvious when you first join AxisCare that their onboarding and training teams have designed well-thought-out content and continue to develop knowledge bases and support via ZenDesk. They listen to us when we make enhancement requests and their customer support and speedy follow up are outstanding.

Aspetti negativi:

There are two primary opportunities for improvement and they both revolved around the applicant tracking software system and database transfer of completed application forms directly into AxisCare. Our state requires over 30 specific forms in the application process. This requires us to be able to upload over 30 specific images and PDFs and the AxisCare System currently requires us to upload each one separately, which is extremely tedious and a large dedication of time for each applicant. We have yet to hear back from the development team on when this is going to address. I have to imagine that this is a must-have for every HR Department of each of their clients and this seems to me to be such a basic development request. Secondly, our current Caregiver Applicant Process is facilitated by Apploi (third-party) and Apploi's Third-Party vendor, HelloWorks. We currently capture all 30 forms via data entry from primary caregivers' mobile phones and this data is stored on the servers of Apploi, but there is no current data map that updates all of the data from HelloWorks to AxisCare. This is a significant data mapping disconnect, as we have to update hundreds of data fields in AxisCare for each caregiver applicant. There has to be a better solution for each of their clients than being told that this is not possible.

Risposta di AxisCare

2 anni fa

Hi Rich, Thank you for taking the time to leave this thoughtful review. We are ecstatic that you've found our onboarding process to be stress-free and that our support team has been able to assist you in any way possible! We especially appreciate your suggestions on how we can improve our software even more. We value your feedback, and will continue to improve and develop, so that you and your team have nothing but pleasant experiences moving forward. Thank you again for your review, Rich. We look forward to serving your agency for years to come! -The AxisCare Team

NIMI
Director of Operations (USA)
Ospedali e sistemi sanitari, 51-200 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Axiscare software review

5,0 4 settimane fa Nuova

Commenti: My experience has been great in terms of needs, features, functionality and safety.

Aspetti positivi:

It is easy to set up and use, safe and secure and updates their technology constantly to meet the ever changing and evolving needs of its customers.

Aspetti negativi:

Nothing for now. I have used this software for over 8 years, and it keeps getting better

Risposta di AxisCare

3 settimane fa

Dear Nimi, thank you for your excellent review and for sharing your positive experience with AxisCare. We’re glad to know that our software’s ease of use, security, and constant technological updates meet your agency's dynamic needs. We appreciate your long-term commitment and are pleased to hear that AxisCare continues to exceed your expectations. If there’s anything we can do to make your experience even better, please contact our Support Team at 1-800-528-6201 or [email protected]. Thank you for choosing AxisCare and for your trust in us over the years. We’re excited to keep improving and growing with you.

Oluwaseun
CEO (USA)
Ospedali e sistemi sanitari, 2-10 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione
Fonte: SoftwareAdvice

Alternative considerate:

Extremely Poor Customer Service

1,0 anno scorso

Commenti: I signed up in December 2022 for a software application service in which I anticipated that, I will be getting some clients for in-home care serve. As this is what my business provides to seniors, Veterans and challenged individuals in my community. This is a Veteran own business and supporting the community is a big piece of what we do. Unfortunately, till date I haven't being able to get not one client so no income is being made currently. I am having to pay all expenses and overhead cost out of pocket.I called the salesman that, this is the issues which I am facing and that I will recommend some level of understanding and flexibility by pausing my contract with them not asking for a refund. He was very rude to me and kept asking me the same question for an hour and half which seem discriminatory to me. He basically stated that I have paid for it and there is nothing anyone can do about it and that I just have to allow the money to run its course, till the end of the contract which is a year. Furthermore, I contacted his boss explaining my experience to him but he basically concurred to not pause the contract or neither refund me back my money $624 in which I have to also pay $150 from June till the end of the year. Which means that they are not managing any data for me or providing customer service in any shape or form other than me waking up every morning and realizing that they are just deducting my money for no service in return.

Aspetti positivi:

They are quick to ask for you to sign a contract that they will lock you in but not great customer service.

Aspetti negativi:

Horrible customer service experience specially from there higher ups. I will recommend to sign up as they will collect your money and tell you bye when you need some help with a little flexibility in understanding due to the state of the market and getting a Client/Caregivers. They will charge you regardless of your business position without providing and form of service as you are locked down by there contract. Do not make this mistake. All about money for them..

Risposta di AxisCare

anno scorso

Hi there, we are so sorry you are not having the best experience with us or our platform. We would love to talk with you further about your troubles and see if we can provide any ideas for attracting clients in your area as well as ways we can help manage the data in your AxisCare site, as mentioned in your review. We recommend you reach out to our customer support team for further assistance in regard to best -practices with your site and ways you can optimize your usage, such as our built-in marketing features to help attract clients. Our customer support team has a call answer rate of 99% so you will be able to speak with someone and get support. In addition, we would like to hear your thoughts on ways that we can improve AxisCare and find a solution moving forward for you. Thank you for your honest feedback, we look forward to speaking with you soon.

Maria
Caseload Manager (Canada)
Ospedali e sistemi sanitari, 11-50 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Extended Family Services Review

5,0 4 mesi fa

Commenti: They are very helpful whenever I call to ask for help. Axis Care has made my job much easier.

Aspetti positivi:

Online scheduling, and reporting. Because it makes my job much easier.

Aspetti negativi:

The scheduling system allows only 1 caregiver to be assigned to a client. I wish there was an option for more.

Risposta di AxisCare

4 mesi fa

Dear Maria, thank you for taking the time to leave us a review. We’re delighted to hear that AxisCare has been able to assist in making your job easier and that you’ve found our Support Team to be helpful. We also appreciate your comments regarding the scheduling of multiple caregivers. We understand the importance of this feature and want to assure you that AxisCare does indeed allow for multiple caregivers to be assigned to different visits for the same client. If you have any questions on this feature, our Support Team is always here to help. You can reach them at 1-800-528-6201 or [email protected]. Thank you again for choosing AxisCare!

Christina
Office Coordinator (USA)
Ospedali e sistemi sanitari, 11-50 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Easiest Software to use

5,0 2 settimane fa Nuova

Commenti: When I first came on board with my company I was a caregiver so I was a user of the AxisCare App. Now I'm on the other side as an administrator so I've seen both sides of the program.

Aspetti positivi:

It is very user friendly. I had to be showed initially how to navigate through the program but once you use it a few times it is extremely easy.

Aspetti negativi:

I haven't had any negative issues using AxisCare so there isn't anything that I like the least about it.

Risposta di AxisCare

2 settimane fa

Dear Christina, thank you for your review! We’re happy to hear that you find AxisCare user-friendly and beneficial in both of your roles as a caregiver and an admin. Your feedback is invaluable to us. If you ever need any assistance, please reach out at 1-800-528-6201 or [email protected].