--- description: Scopri le funzionalità di Usersnap, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Usersnap - Prezzi, recensioni, informazioni - Capterra Italia 2026 --- Breadcrumb: [Home](/) > [Software per bug tracking](/directory/30090/bug-tracking/software) > [Usersnap](/software/135579/usersnap) # Usersnap Canonical: https://www.capterra.it/software/135579/usersnap Pagina: 1/3\ Avanti: [Pagina successiva](https://www.capterra.it/software/135579/usersnap?page=2) > Raccogli feedback e bug nel tuo browser. Ottieni una comunicazione senza problemi tra i tuoi sviluppatori e i tuoi utenti. Rendi il feedback importante. > > Conclusione: valutazione di **4.8/5** stelle assegnate da 48 utenti. Miglior punteggio per il parametro **Lo consiglieresti?**. ----- ## Panoramica ### Chi utilizza Usersnap? Usersnap viene utilizzato da piccole start-up tecnologiche e da grandi aziende di software (come Facebook, Google e Microsoft). I suoi clienti spaziano dall'e-commerce, al fintech, ai viaggi online, alle strutture governative online. ## Statistiche e valutazioni | Parametro | Valutazione | Dettaglio | | **Nel complesso** | **4.8/5** | 48 Recensioni | | Facilità d'uso | 4.8/5 | Sulla base delle recensioni complessive | | Assistenza clienti | 4.9/5 | Sulla base delle recensioni complessive | | Rapporto qualità-prezzo | 4.5/5 | Sulla base delle recensioni complessive | | Funzionalità | 4.6/5 | Sulla base delle recensioni complessive | | Percentuale di raccomandazione | 90% | (9/10 Lo consiglieresti?) | ## Informazioni sul fornitore - **Azienda**: Usersnap - **Area geografica**: Linz, Austria - **Anno di fondazione**: 2013 ## Contesto commerciale - **Modello tariffario**: (Versione di prova gratuita (free trial)) - **Pubblico target**: Lavoratore autonomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementazione e piattaforme**: Cloud, SaaS, Web - **Lingue supportate**: ceco, coreano, croato, francese, giapponese, inglese, italiano, spagnolo, tedesco, turco, ungherese - **Paesi disponibili**: Australia, Austria, Brasile, Canada, Cina, Germania, Giappone, India, Messico, Regno Unito, Stati Uniti ## Funzionalità - Analisi delle sensazioni - Creazione di report/analisi - Dashboard - Feedback costanti - Gestione dei biglietti - Gestione dei feedback - Gestione dei progetti - Gestione dei sondaggi - Gestione del flusso di lavoro - Gestione delle attività - Gestione delle mansioni - Gestione delle risposte - Gestione di feedback negativi - Libreria di domande - Modelli personalizzabili - Portale self-service - Raccolta dati multi-canale - Rendicontazione e analisi statistiche - Richiesta di revisione - Rilevamento di problemi - Sondaggi e feedback - Struttura sondaggio NPS - Tracciato di controllo - Visualizzazione di dati ## Integrazioni (34 in totale) - ActiveCollab - Aha\! - Airtable - Asana - Axosoft - Basecamp - Businessmap - ClickUp - Drupal - Evernote Teams - GitHub - GitLab - Google Analytics 360 - Intercom - JIRA Service Management ... e altre 19 integrazioni ## Opzioni di supporto - Email/Help desk - FAQ/Forum - Knowledge Base - Assistenza diretta 24 ore su 24 - Chat ## Categoria - [Software per bug tracking](https://www.capterra.it/directory/30090/bug-tracking/software) ## Categorie correlate - [Software per bug tracking](https://www.capterra.it/directory/30090/bug-tracking/software) - [Software per la risoluzione delle problematiche](https://www.capterra.it/directory/30675/issue-tracking/software) - [Software per feedback a 360°](https://www.capterra.it/directory/30666/360-degree-feedback/software) - [Software per la Customer Experience](https://www.capterra.it/directory/30671/customer-experience/software) - [Piattaforme per recensioni](https://www.capterra.it/directory/31024/review-management/software) ## Alternative 1. [Trustpilot](https://www.capterra.it/software/169618/trustpilot) — 4.5/5 (1204 reviews) 2. [Birdeye](https://www.capterra.it/software/152997/birdeye) — 4.7/5 (704 reviews) 3. [eShoppingAdvisor](https://www.capterra.it/software/1066492/eshoppingadvisor) — 5.0/5 (20 reviews) 4. [Swell](https://www.capterra.it/software/172802/swell) — 4.6/5 (356 reviews) 5. [Weave](https://www.capterra.it/software/141842/weave) — 4.3/5 (668 reviews) ## Recensioni ### "Finally, Usersnap is what I was looking for\!" — 5.0/5 > **Alex** | *30 luglio 2019* | Marketing e pubblicità | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: Easy to use. Easy installation. User-friendly. Easy for non-tech-savvy users. The Chrome Extension works great. My clients already love it, and it's making my work easier\! > > **Inconvenienti**: None, so far. Maybe I would add video recording to a future version. > > At Yucalab Digital Media, we create, localize, and translate a lot of content from English to Spanish for our clients. After looking for an app/software, to make annotations on a screenshot, to review mostly websites, I finally found Usersnap. When I started my search, I thought there were a lot of similar tools that could do this work, but surprisingly, I found just a few. And let me tell you, most of them were pretty BAD. For me, finding Usersnap was a miracle, and it has already become an essential tool for the work that I'm doing. ----- ### "Efficient Testing Tool" — 5.0/5 > **Meagan** | *11 giugno 2025* | Industria alberghiera | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: It is an amazing and efficient way for our clients and internal team to test the Cvent website and registration prior to launching. > > **Inconvenienti**: I can't say I have found anything I don't like at this time. I am a new user with this integration. So far I am really enjoying it. > > Overall it is extremely user friendly and allows an efficient way for our team to test the registration and website components leading up to a registration launch. ----- ### "Usersnap is a tidy option for QA & UX reporting on websites but lacks features & competitive pricing" — 4.0/5 > **Utente Verificato** | *29 marzo 2019* | Servizi e tecnologie dell'informazione | Tasso di raccomandazione: 5.0/10 > > **Vantaggi**: I appreciated the tidy little on screen reporting widget that Usersnap Classic offers. The annotation tools, and label syncing with Jira is great. > > **Inconvenienti**: When reporting issues or suggestions, the uploading of screenshots is slower than you'd like for power users. The Usersnap classic widget is neat, but the options for adjusting it to suit your projects are limited. You'll also find yourself limited when it comes to pricing and projects. The basic plans are fairly pricey and limited to running just a few projects at a time. This might be suitable for teams working on one or two in house websites, but doesn't work for web agencies with lots of clients. > > I've trialed Usersnap two times now to consider it for use with our team, first within the full Usersnap reporting and reviewing ecosystem, and later as a reporting tool for Jira. The tool seems neat for basic purposes, but is fairly limited and pricey for large teams working on multiple projects. ----- ### "Great price-quality" — 4.0/5 > **Utente Verificato** | *18 gennaio 2021* | Software informatici | Tasso di raccomandazione: 9.0/10 > > **Vantaggi**: Easy to use through its browser extension as well as by installing it. A valuable tool to keep all the product feedback together > > **Inconvenienti**: Multiple attachments, analytics tools, customization options, multiple screenshots, user based inboxes > > So far so good, great quality for the price you pay. ----- ### "Good tool for reporting bugs" — 4.0/5 > **Cristian** | *29 luglio 2020* | Logistica e catena di approvvigionamento | Tasso di raccomandazione: 8.0/10 > > **Vantaggi**: I like the possibility to add images to the ticket and also that i'm able to reply to a user directly via email. Also the organizing of a tickets is well thought, being able to get a ticket on your name and label it. > > **Inconvenienti**: Some images are not shown correctly. For example, some buttons appear to be broken or some fields from our software look different. This lead to some miscommunication, so it would be nice to printscreen an instance without distorting it. > > Overall experience so far is good, i can recommend this tool as a professional one. ----- Pagina: 1/3\ Avanti: [Pagina successiva](https://www.capterra.it/software/135579/usersnap?page=2) ## Link - [Visualizza su Capterra](https://www.capterra.it/software/135579/usersnap) ## Questa pagina è disponibile nelle seguenti lingue | Lingua | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Dati strutturati