Cos'è Accelo?

Accelo combina le esigenze chiave di vendite, gestione dei progetti, servizi di manutenzione, ticket di assistenza e collaborazione in un'unica piattaforma per le piccole e medie imprese di servizi. Semplifica inoltre l'assegnazione del lavoro, il monitoraggio dei progressi, nonché la visualizzazione dei budget e della redditività in tempo reale. Accelo ti consente di ottenere visibilità sulle prestazioni di tutta la tua impresa in modo da poter facilmente consegnare il lavoro che i tuoi clienti amano.

Chi utilizza Accelo?

Qualsiasi organizzazione di servizi professionali che serve clienti ed emette fatture per il tempo impiegato. Accelo semplifica tutti i processi del servizio cliente in un unico posto, gestendo programmi e progetti del team.

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Hai dubbi su Accelo?
Confrontalo con una delle alternative più popolari

Accelo

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Recensioni su Accelo

Punteggio medio

Nel complesso
4,4
Facilità d'uso
4,1
Servizio clienti
4,4
Caratteristiche
4,4
Rapporto qualità-prezzo
4,3

Recensioni per dimensioni dell'azienda (numero di dipendenti)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Trova recensioni per valutazione

5
60%
4
31%
3
5%
2
2%
1
2%
Meredith
Meredith
COO (USA)
Utente LinkedIn Verificato
Servizi finanziari, 2-10 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Alternative considerate:

The Best CRM!

5,0 3 anni fa

Commenti: We've centralized several different services into a single place with Accelo streamlining our work and eliminating loss of data.

Aspetti positivi:

Ease of use, completely customizable, thoughtful and useful features!

Aspetti negativi:

I wish I would have found it so much earlier than I did!

Denise
Denise
Marketing Specialist (USA)
Utente LinkedIn Verificato
Marketing e pubblicità, 201-500 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Accelo is the perfect tool for our projects

4,0 6 mesi fa

Commenti: Accelo is used to manage the whole project lifecycle, from creating tasks and allocating them to team members to tracking time and expenses. This program is great since it allows us to organize all of our customer information in one place, including notes, invoices, payments, and open tasks. When used together with other applications, such as Xero, Salesforce's sales cloud, PayPal, MailChimp, and social media platforms, it allows for optimal project growth.

Aspetti positivi:

I appreciate how flexible it is, since we are able to make changes to things like invoicing, branding, reports, and marketing campaign templates. It offers a full invoicing section where we can make our own invoices and modify existing ones, as well as invoice online and connect to Xero. The Gantt chart allows us to see the status of each work and the amount of time it takes in real time, and it makes it easy to create, assign, and track tasks for team members.

Aspetti negativi:

All of the software's modules have received glowing recommendations from the many departments that have used them. This is because the software is user-friendly and straightforward, easily adjusting to the specific requirements of each business and each project.

Daniel
Australia
Ha utilizzato il software per: Non specificato
Fonte della recensione

Run away! Terrible quality updates and the worst customer service. False advertising of integrations

2,0 6 anni fa

Commenti: The first reason we chose AffinityLive, now Accelo due to what was a great set of tutorials and video demos.
We requested a live demo as they offer on their site however we we're keen to do a live demo and paid for a single subscription for a month so we could start trialling it until our request for a demo was requested. The front line tech I spoke to said I was ineligable for a demo as I had already purchased the product. The training videos are ancient or totally missing large parts of the product as they update so much so frequently its almost a new product every few weeks....
We we're flat out refused any demo despite it being advertised on their site.
The actual product was nothing like the demo video so a live demo really would have helped us get off to a flying start.
The second reason we committed to an early purchase in good faith that a live demo would be provided, was because it advertised integrations with Kaseya and Maxfocus that I was later told by both those businesses and staff at Accelo no longer worked. They are still advertised on the page despite my multiple complaints about the false advertising (Maxfocus has been Logic now for 6 months and they still advertise the integration on their homepage).
Our account manager spoke to us three times in 14 months. Once when we had complaints about the lack of a demo which he also refused and then again to help us cancel our subscription, then one more time when they took a payment a month after we had cancelled our subscription and requested a refund.... Staff have no idea about their own product as it changes so drastically so often. A huge billing overhaul left us unable to invoice for three weeks! This was the final straw for us. We organised an export of most of our data (about 10 different exports required) but had missed the time on projects, we requested a copy of this data but they had deleted it all just three weeks later and were unable/unwilling to provide any policy document on data retention. The CEO is the rudest person I've ever spoken to. All sorts of threats about the first amendment despite me being Australian, them having an Australian office and being bound by Australian consumer law. The product is useless out of the box unless you purchase every premium and module they have. We were paying around $450AU each month for 2 techs! We're now using Atera at $89 per tech with integrated RMM with unlimited endpoints! Staff are amazing! couldnt be happier!

Risposta di Accelo

3 anni fa

Daniel was obviously quite upset when he wrote this review. Unfortunately, it didn't represent reality at the time or since. Daniel's claim re: continuing to charge him and take payment after cancellation is mistaken, which he subsequently admitted: "My apologies, we're using Xero and it had lined up a debit with Accelo instead of the correct payment." Daniel's claim re: the CEO issuing threats is also mistaken. The only one making threats in the interaction between Daniel and Accelo was Daniel - he threatened to take legal action by specific deadlines if we didn't change our website: "Please remove the false advertising within 2 weeks.. or I will lodge my original claim with fair trading". We politely declined to modify our speech to fit with his (incorrect) opinions and reminded him that as a US company we have rights to free speech. While it is a shame that Accelo wasn't able to help Daniel's business, this review is not fair or accurate by the reviewers private admissions.

Jessica
Jessica
Game Programmer (USA)
Utente LinkedIn Verificato
Software informatici, 201-500 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Helps me stay on top of things and simplify my workload

4,0 8 mesi fa

Commenti: Accelo helps me keep track of existing projects and give assignments to the right people. What I like most about it is how easy it is to see what the current status is at any given time. Having access to our company's email is a benefit to us as well, since we use the email integration.

Aspetti positivi:

One of the nicest features is the ability to attach email threads to specific clients or projects inside a company. In our previous program, we had to duplicate task lists and pray we didn't mess anything up by not being able to create project templates.

Aspetti negativi:

To have a good overview of the billing dashboard, you presently have to rely on the usage of filters, which isn't enough. At a glance, I'd want to know if an invoice has been delivered, received, and paid. The mobile app comes in second, but it falls well short of the online version in terms of functionality and is in desperate need of some love and care.

James
President (USA)
Risorse umane, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Alternative considerate:

Opitimized and Automated our Workflow

5,0 2 anni fa

Commenti: Automated our business process from sale, to project, to billing. All of our team can interface and contribute seamlessly at any stage of the project. The price point is perfect and the Accelo support has been amazing.

Aspetti positivi:

We switched to Accelo after using other inferior products for 18 years. We have been pleased with the front-to-back automation that is now seamlessly running critical portions of our business. With Accelo, we have been able to place several business functions on one platform, where before, we had to use several products to accomplish the same thing - with little or no automation. We are now more automated and productive. Our team loves the product! With the current COVID pandemic, we have found ourselves having to do more with less. To meet these new challenges, we are taking full advantage of Accelo's Expert Services Program and have partnered with an Accelo Implementation Manager. The benefits to our team and bottom-line were immediate. When this crisis is over, we will recover quicker and grow our business with more confidence using the software.

Aspetti negativi:

We love the software. As others have stated, we wish that we had been using it years ago.