Flex

Fast, Efficient, Robust

Commenti: It allows my department to function as an independent business!

Aspetti positivi:

You can build out your tracking/billing needs to meet your unique set of demands. The PDF'swe send to clients (quotes, invoices, etc.) look fantastic and thus, make us look really good!

Aspetti negativi:

I wish that the HTML5 version would release already. Tired of the current format and really anxious to see where the software is gonna be in the next year.

Very "functional", but not very practical.

Aspetti positivi:

The greatest strength of Flex is also it's greatest weakness - it is very customizable, and you can set up many aspects in specific ways tailored to your company's workflow. I do appreciate that the software can be set up to store all sorts of data points and pull reports on many of those. We currently do not use the full functionality of Flex because every aspect of business that relies on this software takes more time than necessary.

Aspetti negativi:

As of November 2017, the user interface is still Flash-based, meaning it is extremely slow to use. The more items added to a document (quote/contract), the slower it gets both on the account side and warehouse side. Technically, Flex is capable of doing a lot, but every aspect of business that operates in Flex (i.e. quoting, inventory management, purchase orders) takes longer than necessary, resulting in inefficiency overall.

Works for some things but is clunky

Aspetti positivi:

Flex has so much potential yet the basic core functionally of the program is not being focused on.

Aspetti negativi:

The program is written in pieces and coded by outsourced programmers. So where one thing works well it doesn't translate into the rest of the program and is often overlooked. The ability to do a multi-session show that would incorporate and calculate total equipment needed for shows that changed equipment requirements for each day. This was promised to us over 5 years ago when we purchased the software. Broken promises that they were going to have it. I designed the workflow and even offered to pay Rep to build it and he denied it. Updates are pushed and screw up existing user settings to the point that we have to keep records of where user setting is supposed to be. Figuring out the settings and where everything is difficult. If you don't use the back end of the program daily it's very easy to get lost and screw something up. Stupid things like Move Above or Below vs Move After or Before. Consistencies don't exist. The system is slow. Clicking and dragging items onto a quote takes forever! Inventory takes forever! Lack of ability to "insert" items into the "Suggestions" tab for an item. Late missing list needs more options. Ability to make custom reports to print Ability to customize printing documents, like quotes, Event Folders Lack of ability for different warehouse pricing Flex focuses too much on getting new clients and updating the software instead of focusing on making the software run.

Overall positive, very in depth software that takes getting used to.

Commenti: Puts pretty much everything I need on a day to day basis in one place

Aspetti positivi:

Ability to track inventory, sales, customers, and costs. Support has also been great and quick to respond with solutions or to look into problems. The user support forum is also filled with people willing to help.

Aspetti negativi:

Runs on flash and is hosted in the cloud so the software runs pretty slowly. They are currently working towards HMTL5 but it's still slow. There are other specific functionality flaws that I hope will be addressed with the new release but they are very specific and only relevant to someone currently working with the software day to day.

Sometimes Flex works great, sometimes it runs very slow and clunky.

Aspetti positivi:

It is very easy to pick up with no outside knowledge and understand how it works. It makes it very easy to keep track of inventory and keep things organized.

Aspetti negativi:

Sometimes Flex freezes or performs very slow. Even if it is the only program I have open on my computer, it still clunks through very simple functions. This is universal among my coworkers and I and Flex is always slow for us at the same times.

Makes inventory tracking easy

Aspetti positivi:

Very customizable, and user friendly. You can change almost everything from layouts, icons, scanning sounds.

Aspetti negativi:

This being flashed based limits it's usability somewhat for mobile use. (I know that is changing in V5)

Very useful, but a learning curve

Commenti: inventory management, repair documentation

Aspetti positivi:

Works great and user interface is pretty good. It can be intimidating to figure out all the menus and options

Aspetti negativi:

the user manual is ok. Doesnt really help out other than give the basics. I wish there was a more general work flow provided. There is a million different ways to do one thing and it isnt the easiest to figure that out

somewhat good. development needs to happen

Commenti: We were able to quickly click around and get items into the system. it took some time to figure out the best way but we moved to another software

Aspetti positivi:

easy to use, was very intuitive.. i like the way it operates and how your able just to click and go.

Aspetti negativi:

software needs work still. in some views the categories and gear available were not correct. it made it hard to trust the numbers

It's very user friendly

Aspetti positivi:

I used Rentalworks for years, and I have to say I like Flex better. Everything is very easy to get to and edit.

Aspetti negativi:

Freezes and takes forever to load sometimes. Would love an updated mobile app as well, as that also shuts down spontaneously sometimes.

Very high value solution for rental and staging companies

Aspetti positivi:

Very customizable and user friendly. New employees are able to be working in the program within the first days of training.

Aspetti negativi:

CRM is not as full featured as a full CRM system. WE have not explored the financial intergrations possible in the system.

Can't beat these features at this price point!

Commenti: I've used Flex with 2 different companies and have managed the system for both of those companies. The features and functionality can't be beat for the price. It's extremely easy to start using the basic functions and also offers more extensive functionality for the companies that choose to implement them. At it's core, Flex is a rental inventory management software, but it's workflow includes financial functionality too keeping your from bouncing between multiple softwares. Quotes, Invoices, PO's, Pull Sheets, Manifests, Cross-rental PO's, Crew Lists, etc. are all linked together per job handing off information for less time doing data entry. Scanning is simple and extremely easy to begin utilizing as a company. Some of the other functions Flex offers includes maintenance logs, ROI reporting, contact management, QuickBooks integration, file management, sales forecasting, decommissioning, containers (items inside of items), barcode generation, and more.

Aspetti positivi:

-Easy to start using. -It's in the cloud giving you access to all your information from anywhere. -Scanning is easy. -Manages both the financial and the logistical processes of a job. -The price is right compared to a lot of the competition.

Aspetti negativi:

-Currently Flash based, but HTML5 is coming soon as per the time of this post.

Easy, only the real essentials.

Commenti: Customer service has been amazing. All in all, I would recommend this 100 times over.

Aspetti positivi:

It is incredibly intuitive. The seem to really understand the workflow in a dental practice. I also love that every time that I even think of some feature that I could request, a free update magically appears for that feature. I do believe that they really pay attention to their customers suggestions and needs.

Aspetti negativi:

I would like to eventually see the flex communicator (different from the regular flex app) work a little more integrated with Open Dental

Overall the system does what it is expected to do

Commenti: This software has helped us become more efficient in our day to day operations. We have also significantly increased our ability to track our equipment.

Aspetti positivi:

The best part of the software is the overall show management functionality to it. I like that the software is geared to Rental Stagers and has the ability to integrate gear, labor, and logistics.

Aspetti negativi:

The software runs very slow with required refreshes for everything you do which takes a lot of time over the course of a day. I also do not like how the availability of gear messes up periodically and gear will go crazy. I would also like automatic notifications that allowed for reminders to be sent at milestones or as things happen. For instance, I would like to notification to go to our sales team if a quote is not confirmed 7 days away or a notification go out to our warehouse team for schedule pickups and returns upcoming.

We have worked with numerous software and nothing compares to this system. Flex has done a Great Job

Aspetti positivi:

We like the freedom of having a web base system that we can take where ever we go. That all departments are integrated to work in a perfect harmony. It keeps track on where everything is and gives us the tools to facilitate quotes to our clients in a fast timely matter. This system has help us spend less time building forms and waisting time in implementing procedures when all you have to do in input all the assets and thats it. It keeps the entire team integrated and aware of all the moving parts to make a successful event.

Aspetti negativi:

We would like to see a better mobile version of the system. With now a days we try to travel light sometimes we are on the run but the need information on the hand to execute a last minute request and let all the department know what they need to do to make it happen. Other than that we are set with Flex for life!

Good, but not great.

Aspetti positivi:

It definitely does the job of inventory management and organizing the gear. Sometimes difficult to see whats actually available on certain dates and finding inventory is sometime challenging.

Aspetti negativi:

Sometimes difficult to find inventory, quotes, and some things just seem like they could be optimized.

The quoting seems to work great but the accounting side leaves a lot to be desired.

Aspetti positivi:

I like the ease of quoting and invoicing. Also the ability to enter and track Purchase and Rental Orders is simple and convenient.

Aspetti negativi:

I don't like that in order to send a client a paid invoice, I have to enter the payment, send the PDF, then delete the payment and invoice then set it back to Confirmed and Ready the Invoice all over again, just to make sure the rest of our employees can not see financial information.

Flex has been a great piece of software for our company

Commenti: Flex has been great, we have been taking steps into utilizing flex more and more. it has been for the most part mostly positive and things have been pulling together quite well for us.

Aspetti positivi:

you can customize it for the most part to your own needs, and you can utilize flex to how it best suits you and to what level you are using it

Aspetti negativi:

Prepping, when you have packages built with Non serialized items it makes very difficult to prep properly when you have to go find where that item got prepped to

A very powerfull program that we don't utilize to its fullest all the time, but wish we could/did!

Commenti: The ability to easily keep track of available inventory for when we are quoting several shows going on at the same time. Also the ability to do quoting, pull sheets, and invoicing all within one program is a nice feature as well!

Aspetti positivi:

There is a ton that you can do with the software if you dive into it enough and can learn it all! It helps organize all the inventory in a away that makes it simple to see what is available and what is not to be able to cover each job as needed.

Aspetti negativi:

There are things in the software that I wish it would do that it currently cannot, and things that I know it can do, but cant find and just havn't been able to find the time and recall things that have been gone thru in previous Flex Trainging seminars that we have been too etc.

As the core of our gear management, Flex lets me stay on top of things.

Commenti: This software has simply made my job easier by allowing me to access detailed information at any given time. I also like the fact that I can access Flex online.

Aspetti positivi:

Once I figured out all of the powerful tools Flex offers, it makes gear management a breeze. I personally use it to look over booked shows that will go out for delivery. I like that I can easily print out a copy of any show with just a few clicks of the mouse. The lists are usually very detailed so I can be certain that I don't miss anything. Although I do not do it often, booking and entering gear into Flex is fairly straight forward and not too difficult as long as I pay attention to what I am doing. I like the fact that I can print out different types of lists as well, whether it is a gear list, or carnet, all of this makes my life easier.

Aspetti negativi:

The most difficult thing with Flex was the learning curve, it took some time to learn how to navigate all of the tools the software has built in.

Flex works nearly perfectly with our company

Commenti: Flex and only Flex runs the entire rental division of our AV company. It's nearly impossible to find any other software that will do everything Flex can.

Aspetti positivi:

Everything can be done in Flex. Inventory, Purchase Orders, Scheduling, Maintenance, ect. It's a very technical software, many features and reports that help us run our business.

Aspetti negativi:

There are various limitations with some of the features. Our company relies heavily on Flex and some elements like scheduling are somewhat limited. Would like to see improvements in Flex 5!

We using Flex for audiovisual company in quebec ! We really love it ! Simplify the inventory système

Commenti: We learn everyday a new fact to appreciate more ! Now its really easy to do stock list and location list ! Thank you !

Aspetti positivi:

We like the modulable formule for everything ! We can do a lot of thing whit this software thats why we love it !

Aspetti negativi:

We like all of the software and we use it currently ! Its hard to start but when you're on you way its really nice !

Not always intuitive, but has loads of helpful modules.

Aspetti positivi:

Ease of access, visual cues for shortages. Also, love the virtual item feature, and the pop stock lists.

Aspetti negativi:

There is no way to prioritize which event has control over inventory. All events draw equally on the same inventory. The result is, you can build an event all the way to pull sheets for the warehouse, and another event added to the system can create shortages in the event that is ready to be pulled.

Typically very good. It does nearly everything we need it to do.

Aspetti positivi:

I like that FLEX is highly customizable to fit the needs of individual companies. Not everyone operates the same and FLEX has somehow found a way to make something work for many different companies.

Aspetti negativi:

If the software is not set up EXACTLY, the high customization can be a real pain. This is especially true if you are trying to do something different with the software than your company had been doing previously. Years later I am still trying to correct things that were put in incorrectly when we first switched to FLEX. This is a never-ending battle.

Flex is an essential tool for our business, allowing us to streamline and automate our operations.

Aspetti positivi:

Flex is very reliable, feature-rich, and highly customizable. Most functionalities are fairly straightforward and the user interface is top notch. Free training videos and forum are very helpful.

Aspetti negativi:

A few features have a learning curve and the transition to mobile has been slow, but it is clear the Flex team is dedicated to constantly improving their product.

Overall it has most of the features needed for what we do.

Commenti: Organization

Aspetti positivi:

Keeping track of inventory, pull sheets and availability of inventory is great. Dragging and dropping items into quotes with auto or insert comes in very handy as well. I am able to organize the crew in a particular order that makes sense to the crew. The auto drag and drop places the correct items into the correct places on a quote be it Audio, Video etc..

Aspetti negativi:

Sometimes it is very slow. This might be due to network speeds but it can really be troublesome and slow down progress.