--- description: Scopri le funzionalità di VICIdial, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: VICIdial - Prezzi, recensioni, informazioni - Capterra Italia 2026 --- Breadcrumb: [Home](/) > [Software per call center](/directory/30007/call-center/software) > [VICIdial](/software/135842/vicidial) # VICIdial Canonical: https://www.capterra.it/software/135842/vicidial Pagina: 1/12\ Avanti: [Pagina successiva](https://www.capterra.it/software/135842/vicidial?page=2) > Software open source per call center con dialer predittivo in uscita. Gestisce anche le chiamate in entrata e manuali, nonché e-mail e chat sul Web. > > Conclusione: valutazione di **4.7/5** stelle assegnate da 264 utenti. Miglior punteggio per il parametro **Lo consiglieresti?**. ----- ## Panoramica ### Chi utilizza VICIdial? Tutte le aziende alla ricerca di una soluzione di contact center senza vincolo con il fornitore. ## Statistiche e valutazioni | Parametro | Valutazione | Dettaglio | | **Nel complesso** | **4.7/5** | 264 Recensioni | | Facilità d'uso | 4.4/5 | Sulla base delle recensioni complessive | | Assistenza clienti | 4.6/5 | Sulla base delle recensioni complessive | | Rapporto qualità-prezzo | 4.8/5 | Sulla base delle recensioni complessive | | Funzionalità | 4.7/5 | Sulla base delle recensioni complessive | | Percentuale di raccomandazione | 90% | (9/10 Lo consiglieresti?) | ## Informazioni sul fornitore - **Azienda**: Vicidial Group - **Area geografica**: St Petersburg, USA - **Anno di fondazione**: 2007 ## Contesto commerciale - **Prezzo di partenza**: 400,00 USD - **Modello tariffario**: (Versione gratuita disponibile) (Versione di prova gratuita (free trial)) - **Pubblico target**: Lavoratore autonomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementazione e piattaforme**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Linux (locale), Chromebook (desktop), Android (mobile), iPhone (mobile), iPad (mobile) - **Lingue supportate**: cinese tradizionale, danese, francese, giapponese, inglese, italiano, olandese, polacco, portoghese, russo, spagnolo, svedese, tedesco - **Paesi disponibili**: Anguilla, Antigua e Barbuda, Aruba, Australia, Bahamas, Barbados, Belize, Bermuda, Brasile, Canada, Cina, Costa Rica, Curaçao, Dominica, Germania, Giamaica, Giappone, Gibilterra, Grenada, Guadalupa e altri 24 ## Funzionalità - Azioni innescate da eventi - CRM - Call Center Inbound - Call Center Outbound - Composizione automatica dei numeri di telefono - Connessione telefonica automatica - Creazione di report/analisi - Definizione degli script di chiamata - Gestione contatti - Gestione degli elenchi - Gestione della campagna - Gestione della qualità - Gestione delle code - Gestione di call center - ID chiamante - IVR - Instradamento automatico - Instradamento delle chiamate - Integrazione telefonia-computer (CTI) - Interfaccia agente - Messaggio vocale - Monitoraggio delle chiamate - Registrazione - Registrazione delle chiamate - Registrazione delle chiamate - Relazione delle chiamate - Selezione predittiva dei numeri di telefono - Smistamento automatico delle chiamate - Tracciamento delle interazioni - Trasferimento delle chiamate - Trasferimento di file - VoIP ## Integrazioni (24 in totale) - Asterisk - AuguTech - Convoso - Gmail - Google Docs - Google Workspace - HubSpot CRM - Insightly - Lawmatics - Less Annoying CRM - Mailchimp - PIMS Dialer - Pipedrive - Qubicles - Salesforce Sales Cloud ... e altre 9 integrazioni ## Opzioni di supporto - Email/Help desk - FAQ/Forum - Knowledge Base - Assistenza telefonica - Assistenza diretta 24 ore su 24 - Chat ## Categoria - [Software per call center](https://www.capterra.it/directory/30007/call-center/software) ## Categorie correlate - [Software per call center](https://www.capterra.it/directory/30007/call-center/software) - [Software per la selezione predittiva dei numeri di telefono](https://www.capterra.it/directory/30597/predictive-dialer/software) - [Software per telemarketing](https://www.capterra.it/directory/31034/telemarketing/software) - [Software per chiamate automatiche](https://www.capterra.it/directory/30999/auto-dialer/software) - [Software per centralini virtuali](https://www.capterra.it/directory/30084/telephony/software) ## Alternative 1. [Convoso](https://www.capterra.it/software/76768/cloud-predictive-dialer) — 4.5/5 (386 reviews) 2. [DialedIn CCaaS](https://www.capterra.it/software/29589/callcenternow) — 4.8/5 (315 reviews) 3. [LiveAgent](https://www.capterra.it/software/102188/liveagent) — 4.7/5 (1758 reviews) 4. [CallHippo](https://www.capterra.it/software/159578/callhippo) — 4.4/5 (678 reviews) 5. [Nextiva](https://www.capterra.it/software/175788/nextiva) — 4.6/5 (916 reviews) ## Recensioni ### "Why would someone still buy paid call center applications?" — 5.0/5 > **Muhammad** | *20 dicembre 2018* | Settore automobilistico | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: What i love about this Vicidial is that its free, which sometimes seems too good to be true. Scaling the deployments is far more easier than one can imagine. I have installed three different call centers in inbound and blended configuration. The flexibility to develope custom features is just matchless. "No vendor lock in" is one of the biggest reasons i would prefer this application over any other paid application. i had read some review where people woul put a server reboot overnight to gain stability, however i have an installation of a cluster of 4 servers which has not been rebooted since once year now. Its free, stable, reliable and flexible to build new features. > > **Inconvenienti**: We had customisations which made updates tricky. I would also like to see a better agent screen. > > We have deployed 4 call center one of which is serving 400 agents. I have had experience with some closed source application before i used vicidial for the first time. i was a little skeptical before i switched to vicidial but now we recommend every one to use vicidial instead of pricy applications. we never faced reliability and stability issues which some people mentioned in their reviews. We are happy to recommend it to customers and provide them support and building new featutres ----- ### "Great features and adaptability make this a powerful dialer." — 5.0/5 > **Ian** | *28 aprile 2018* | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: We run all manner of campaigns from Vicidial; sales, lead generation, support, data capture, etc. And Vicidial handles all the variables we've thrown at it, with aplomb. Using the group and user management, it's easy to ring fence and manage campaigns. Help is right there; alongside just about every setting is a link directly to the help section of that setting. > > **Inconvenienti**: The user interface could do with a bit of work, could really be a bit more customisable, specifically the agent portal. The campaign management section could be broken down into labeled sections to make the vast array of settings easier to find. > > We achieved cost savings, system stability and better efficiency. These aspect obviously led to better profits. Better profits allowed us to hire a developer that helped us build a BI system (directly from the Vicidial database) that helps us analyze performance and identify trends. ----- ### "ViciDial" — 3.0/5 > **Utente Verificato** | *4 aprile 2019* | Industria farmaceutica | Tasso di raccomandazione: 5.0/10 > > **Vantaggi**: Vici is easy to use and contains a significant amount of reporting to track agent efficiency. > > **Inconvenienti**: The interface is outdated and could use a cosmetic overhaul. some of the reporting is inconsistent. The way abandonment is calculated in the real time main report is by taking dropped calls and dividing it into calls answered. Under inbound daily report it calculates the abandonment correctly by taking dropped calls and dividing it into calls offered. Lacks some of the modern features available in other phone software: After Call Survey, Track short abandoned calls, Forced call backs, Scheduled reporting. In the IVR we can only offer our customers to leave a voicemail with a window prompt instead of allowing them to press a number at any time to leave a vm. > > We are answering the calls efficiently and effectively. I am able to track agent performance at a high level to monitor performance and efficiency. I have great hope to read the manuals and learn what else I can do with Vici. ----- ### "It's Great for a Starter Dialer, if you are making only outbound autodial calls" — 4.0/5 > **Shilleah** | *5 dicembre 2019* | Servizi ai consumatori | Tasso di raccomandazione: 3.0/10 > > **Vantaggi**: I've used this software with a few different businesses that I have worked for, it is great for a starter dialer, cheap to set up, and very basic. It gets the job done for an outbound autodialer. Loading lead lists was easy as well. > > **Inconvenienti**: It can get expensive, as you pay for minutes. Customer support is pretty much non-existent. Overall, great for a start-up but not something you would want to use long term. > > It did just what it was supposed to do, and not too much over that. Not much customization, very, very basic dialer platform. But it was okay for just starting out. You can spend as much or as little as you want on the budget, as you pay per minutes. ----- ### "Amazing software for outbound calling" — 5.0/5 > **Juan Carlos** | *25 aprile 2018* | Intrattenimento | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: I was looking for an inexpensive solution for a 400 seat call center and I ran into vicidial, it's very easy to use and you can tailor it to your company needs, it's also open source which allows you to add really helpful features. It has all you need for outbound, reporting, tools, dialer, user management, just the best. > > **Inconvenienti**: I would say the installation, was a bit hard mainly on the telco side but that would be its only flaw. > > It's an inexpensive solution which allows complete management of any outbound campaign. It's fully customizable which makes it really appealing, you can have different campaigns and different strategies to call. If you don't have too much money to invest, this is your best choice. ----- Pagina: 1/12\ Avanti: [Pagina successiva](https://www.capterra.it/software/135842/vicidial?page=2) ## Link - [Visualizza su Capterra](https://www.capterra.it/software/135842/vicidial) ## Questa pagina è disponibile nelle seguenti lingue | Lingua | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Dati strutturati