--- description: Scopri le funzionalità di UserVoice, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: UserVoice - Prezzi, recensioni, informazioni - Capterra Italia 2026 --- Breadcrumb: [Home](/) > [Software per idea management](/directory/10027/idea-management/software) > [UserVoice](/software/135908/uservoice) # UserVoice Canonical: https://www.capterra.it/software/135908/uservoice Pagina: 1/4\ Avanti: [Pagina successiva](https://www.capterra.it/software/135908/uservoice?page=2) > UserVoice raccoglie e organizza feedback da diverse fonti per fornire una visione chiara e fruibile dei feedback degli utenti. > > Conclusione: valutazione di **4.3/5** stelle assegnate da 70 utenti. Miglior punteggio per il parametro **Lo consiglieresti?**. ----- ## Panoramica ### Chi utilizza UserVoice? Responsabili di prodotto, dirigenti nel settore produttivo e consulenti per i clienti di aziende SaaS e software. ## Statistiche e valutazioni | Parametro | Valutazione | Dettaglio | | **Nel complesso** | **4.3/5** | 70 Recensioni | | Facilità d'uso | 4.2/5 | Sulla base delle recensioni complessive | | Assistenza clienti | 4.1/5 | Sulla base delle recensioni complessive | | Rapporto qualità-prezzo | 3.8/5 | Sulla base delle recensioni complessive | | Funzionalità | 3.8/5 | Sulla base delle recensioni complessive | | Percentuale di raccomandazione | 80% | (8/10 Lo consiglieresti?) | ## Informazioni sul fornitore - **Azienda**: UserVoice - **Area geografica**: San Francisco, USA - **Anno di fondazione**: 2008 ## Contesto commerciale - **Modello tariffario**: (Versione di prova gratuita (free trial)) - **Pubblico target**: 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementazione e piattaforme**: Cloud, SaaS, Web, Android (mobile), iPhone (mobile), iPad (mobile) - **Lingue supportate**: arabo, ceco, cinese, cinese tradizionale, coreano, danese, ebraico, finlandese, francese, giapponese, indonesiano, inglese, irlandese, italiano, norvegese, olandese, polacco, portoghese, russo, spagnolo, svedese, tedesco, thailandese, turco, ucraino, ungherese - **Paesi disponibili**: Australia, Canada, Cina, Germania, Giappone, India, Regno Unito, Stati Uniti ## Funzionalità - Analisi visiva - Classificazione delle idee - Creazione di roadmap strategiche per i prodotti - Dashboard - Discussions/Forums - Gestione dei feedback - Gestione dei progetti - Gestione dei requisiti - Gestione dei sondaggi - Gestione del flusso di lavoro - Gestione della knowledge base - Gestione della posta elettronica - Gestione di feedback negativi - Gestione di idee - Ideation - Monitoraggio del coinvolgimento - Portale self-service - Prioritizzazione - Quadro della attività - Raccolta dati multi-canale - Segmentazione della clientela - Sondaggi e feedback - Strumenti collaborativi - Visualizzazione di dati ## Integrazioni (9 in totale) - Fivetran - Jira - Microsoft Visual Studio - Salesforce Sales Cloud - Stitch Labs - SurveyMonkey - Tray.io - Zapier - Zendesk Suite ## Opzioni di supporto - Email/Help desk - FAQ/Forum - Knowledge Base ## Categoria - [Software per idea management](https://www.capterra.it/directory/10027/idea-management/software) ## Categorie correlate - [Software per idea management](https://www.capterra.it/directory/10027/idea-management/software) - [Software per la gestione dei prodotti](https://www.capterra.it/directory/30865/product-management/software) - [Software PLM](https://www.capterra.it/directory/30009/product-lifecycle-management/software) - [Software per la gestione dell'innovazione](https://www.capterra.it/directory/31013/innovation/software) - [Software per creare roadmap](https://www.capterra.it/directory/30864/product-roadmap/software) ## Alternative 1. [Freshdesk](https://www.capterra.it/software/124981/freshdesk) — 4.5/5 (3412 reviews) 2. [monday.com](https://www.capterra.it/software/147657/monday-com) — 4.6/5 (5738 reviews) 3. [Bitrix24](https://www.capterra.it/software/113540/bitrix24) — 4.2/5 (987 reviews) 4. [LiveAgent](https://www.capterra.it/software/102188/liveagent) — 4.7/5 (1758 reviews) 5. [Aha\!](https://www.capterra.it/software/144020/aha) — 4.7/5 (561 reviews) ## Recensioni ### "Gives us almost everything we need for a great price" — 5.0/5 > **Jessica** | *23 novembre 2018* | E-learning | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: We've used UserVoice for a number of years now and it's really been almost everything we've needed from a support ticket system. It allows us to quickly and easily manage users' questions and provide answers and feedback. One great thing we've gotten from it is creating our "knowledge base," which helps us both answer frequent questions more quickly (by using the drop down feature to pre-fill a response with an answer from the knowledge base) as well as providing a ready-made FAQs page for our site. Agents can easily be assigned to different tickets and it's clear who is responding to what ticket, which was problematic in our old system and we often had multiple people answering the same question at the same time. > > **Inconvenienti**: On the other hand, UserVoice hasn't always been great about catching obvious spam and we have to do a fair amount of blacklisting manually. We offer content in Spanish, Portuguese, and English but you can only set it to one language, so right now we have a completely separate support system for our Spanish and Portuguese learners. And oddly, they have no online/email tech support available. You have to call if you have an issue. :( > > UserVoice is used by our support team to answer users' questions and provide information as needed. It helps us manage our support tickets and provides a way for our learners to easily provide feedback. ----- ### "Great product, miss their help desk software" — 5.0/5 > **Tasha** | *4 novembre 2021* | Software informatici | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: I used uservoice for their help desk software. At the time, they didn't have any in-app heads up messages so I got pressure from our \[SENSITIVE CONTENT\] to consolidate our systems and use intercom for help desk and in-app messages. It didn't take long to realize the mistake that was made. Uservoice was far superior than intercom for help desk interactions and help articles. Their ability to track how many tickets never made it to our inbox because they were solved by serving up a help doc was really useful. > > **Inconvenienti**: At the time, they didn't off any heads up or bulk messaging to all users. We couldn't send out bulk communications when we were having an outage or we were releasing new features. > > I wish they still offered their help desk software. ----- ### "not recommended" — 3.0/5 > **Anand** | *2 ottobre 2019* | Software informatici | Tasso di raccomandazione: 1.0/10 > > **Vantaggi**: Still not gotten a good walk through of the product from the Customer success, i hate these lengthy email coms and want a slack channel to get going fast. > > **Inconvenienti**: its not so intuitive and no good examples listed and process is not very clear ----- ### "We and our clients love UserVoice, big improvement to feedback loop & transparency\!" — 5.0/5 > **Megan** | *6 marzo 2019* | Gestione formativa | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: The best part of UserVoice is getting more and consistent feedback from our users. Right away we had things that got voted to the top that were not even on our radar from client conversations/interviews and other internal feedback. Gives me a pool of people invested in our product to contact for interviews and digging into the 'why's' around their requests. Our internal folks love it as they have somewhere to point our users to that they know will get them heard without them having to be the go between. We have an annual conference, and i had numerous clients come up and tell me that they absolutely love UserVoice. > > **Inconvenienti**: The main struggle is getting the time to keep on top of it, we get so many ideas\! The dashboard doesn't give me much information, may be due to our set up, I always head right into a view of the ideas so would love to be able to bypass that page. > > Benefits have been getting a better pulse from our clients on what matters to them most (more than just the squeaky wheels), gives me a pool of clients that have interest on a topic and are engage to do customer interviews with, makes our clients happy to have somewhere that they can see their voice being heard\! ----- ### "Great product for keeping track of software wishlist" — 5.0/5 > **Phil** | *12 novembre 2022* | Software informatici | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: Easy to set up.Low cost to start.Issue tracking is great.Great way to keep a knowledgebase > > **Inconvenienti**: We've used Uservoice for 8 years and haven't found much we don't like about it. The only thing I can think of is sometimes customer emails get blocked for no reason so we don't get their support ticket. Uservoice is great to work with when getting these resolved. > > We've used it for 8 years and loved the features it provides for our small team. ----- Pagina: 1/4\ Avanti: [Pagina successiva](https://www.capterra.it/software/135908/uservoice?page=2) ## Link - [Visualizza su Capterra](https://www.capterra.it/software/135908/uservoice) ## Questa pagina è disponibile nelle seguenti lingue | Lingua | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | ----- ## Dati strutturati